• Safety and Health at Work
• /
• v.9 no.2
• /
• pp.216-223
• /
• 2018

Background: Many studies have reported negative psychological or physical effects of emotional labor. Relationship between work-related musculoskeletal disorder and psychosocial factors has been reported. To manage organizational and psychosocial factors of musculoskeletal disorder with work place intervention among emotional laborers, the factors contributing to musculoskeletal pain must be identified and clarified. Methods: Data from the fourth Korean Working Conditions Survey was analyzed. Based on the questionnaire, we selected emotional laborers and included 3,979 participants, excluding participants whose variables were of interest to the researcher. Weight variable was applied. The association with musculoskeletal pain and psychosocial factors, such as workload, monotonous work, job control, social support, and job satisfaction, was investigated. Results: Univariate analysis demonstrated that there was a statistically significant relationship between social support, job satisfaction, and musculoskeletal pain. In multivariate analysis, job satisfaction showed a strong correlation with musculoskeletal pain at all sites. Social support was significantly associated with backache. Monotonous work seemed to reduce the pain in the neck and/or upper limbs. Job control and work intensity were not significantly associated with musculoskeletal pain. Conclusion: In this study, job satisfaction was significantly associated with musculoskeletal pain, and social support among the social psychological stressors could reduce musculoskeletal pain. However, unlike previously known, the presence of monotonous work resulted in reduced musculoskeletal pain. The results of this study will help to establish the direction of improvement of atmosphere in the workplace to prevent the musculoskeletal pain of emotional laborers.

• The Journal of the Korea Contents Association
• /
• v.22 no.4
• /
• pp.665-676
• /
• 2022

The e-commerce had been expanding in the distribution channels, recently. Then, COVID-19 and social distancing rules led to a surge of online hypermarkets volume. In this study, we examined workplace environments of delivery drivers, firstly. Second, this study was also designed to examine the influencing factors of the perceived working environments change on the job satisfaction, dealing with the recent surge of work. We analyzed 324 data using various ways like descriptive statistics, one-way analysis of variance, factor analysis, and hierarchical regression analysis. The analysis revealed that their job satisfaction was lower than the average score and their working time was too long. In addition, the changes of the workplace environments were divided into labor intensity change and working condition change, which all had a significant effect on job satisfaction. So we should devise some long-term and short-term plans to make the level of job satisfaction among delivery drivers high on workplace environments.

• Environmental and Resource Economics Review
• /
• v.22 no.3
• /
• pp.411-435
• /
• 2013

Since catastrophe from explosion of Hukushima nuclear power plant, concerns over possibility of exposure to radioactive matter has been disseminating all over the world and frequent accidents of domestic nuclear power plants also has been amplifying throughout the nation. In the past, major focus was made on compensation for local residents who live nearby nuclear power plants, but focal point of this study is on wage premium of workers who are employed in R&D of nuclear power plants. It is difficult to derive socially desirable result if private sectors are responsible for compensation on workers who suffer from physical damages due to the exposure to radioactive matter. Because victims should verify the damages that occur in the working places. This study conducted a survey on which job would prefer the respondents who are engaged with the nuclear R&D projects as exposure levels to radioactive matter, security of job, location of firms, and work intensity differ. As a result, exposure to radioactive matter was the most important attribute in choosing alternative jobs followed by job security, work intensity and job location. Annual willingness to pay for reduction of exposure to radioactive matter was estimated as 7730~7770 thousand KRW depending on different econometric models. Therefore, Korean government should prepare institutional foundation in order that appropriate compensation should be made on workers who are engaged in R&D projects on nuclear power plants if they have damages from the exposure to radioactive matter.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.33 no.3
• /
• pp.5-30
• /
• 2022

In this study, a survey of public library librarians was conducted to examine the current librarian's job status by conducting a survey on the library's environment, such as the size of books, number of employees, and operating subjects. As a result of the study, it was found that based on the current job content and recognition, librarians are mainly working in the order of operating reading culture programs, planning reading culture programs, and user information services. In addition, it can be seen that librarians highly value the importance of their respective duties, and in the case of labor intensity, more than half of them recognize that the current labor intensity is high. Among the detailed competency units corresponding to each task in the future, more appropriate competency unit elements should be considered in consideration of the essential competency, additional supplementation, and lower factors through this study. In addition, the higher the number and experience of regular workers in the library, the higher the degree of librarian certification, and the higher the current position, the higher the importance, difficulty, and expertise of the current work, so it is expected that the library should continue to build experience in the future.

• Journal of the Korea Convergence Society
• /
• v.13 no.1
• /
• pp.269-282
• /
• 2022

The purpose of this study is not only to explore the effects of emotional labor on job stress but also to investigate the moderating effects of grit and social support between emotional labor and job stress. A survey was conducted for 804 call center counselors in Daegu, Daejeon and Suwon to figure out research questions, and the collected data were analyzed with SPSS 25.0. The results of the data analysis are as follows. First, emotional labor of customer counselors was found to have a positive effect on job stress. Second, in the relationship between emotional labor and job stress of customer counselors, grit showed different results according to sub-factors. The higher the Perseverance of Effort, the higher the job stress, and the higher the Consistency of Interest, the lower the job stress. Third, in the relationship between emotional labor and job stress of customer counselors, supervisor support of social support had a moderating effect, while peer support had no moderating effect. It shows that in order to prevent job stress of customer counselors, who have a high intensity of emotional labor, it is necessary to intervene to help them develop a positive perception of themselves through non-cognitive factors such as grit and the support provided by a trusted target. In addition, appropriate intervention methods and educational environment should be supported.

• Journal of Digital Convergence
• /
• v.20 no.5
• /
• pp.129-138
• /
• 2022

After the spread of COVID-19 in China, Chinese medical workers bear the high-intensity work, these problems reduced psychological well-being. Psychological well-being will affect the members'behavior and job performance. Authentic leadership can improve the members'psychological well-being. This study focuses on the psychological well-being and explores how authentic leadership in the process of affecting the psychological well-being, to find out the mediating role of the leaders' relational conflict and the job stress. This study found that authentic leadership in the process of improving the members'psychological well-being, job stress will play a negative mediating effect. Under the background of COVID-19 era, this study helps to improve the psychological well-being level of medical staff.

• Asia Marketing Journal
• /
• v.20 no.3
• /
• pp.83-103
• /
• 2018

The purpose of this research is to investigate the effect of customer-contact employees support on service recovery efforts. Service companies should try to prevent the service failure situation from occurring, but it is realistic that the service failure occurs due to the characteristics of the service. Service recovery efforts of service providers are important because effective responses to service failures can enhance customer satisfaction despite service failures. Social support for customer-contact employees needs to improve service recovery efforts. Specifically, this study focuses on the mediation roles of job burnout and customer orientation in relationship between social support for customer-contact employees and service recovery efforts. Social exchange theory was used as the theoretical underpinning of the research model. Based on reciprocity principle, this paper suppose that support for customer-contact employees and service recovery effort are a kind of social exchange relationship. Social supports for customer-contact employees are categorized into internal and external organization. Internal organization is POS(perceived organizational support) and external organization is customer support. The research model was tested with the data gathered from the flight attendants whose emotional labor intensity was relatively high and the service failure frequently occurred. As a result of analysis, social supports for customer-contact employees classified into organizational support, supervisor support, and customer support are found to have differential impacts on job burnout and customer orientation. It has been found that job burnout of service providers is negatively affecting service recovery efforts. On the other hand, customer orientation of service providers has a positive influence on service recovery efforts. Based on the results of the analysis, we provide practical implications for effective service recovery efforts in service failure situations, and suggest the theoretical implications to explain the process of service recovery effort. Finally, limitations of the study and directions for future research are suggested.

• Bulletin of the Korean Space Science Society
• /
• 2003.10a
• /
• pp.27-27
• /
• 2003

The Automated Quantitative Knife-Edge Test (AQuaKET) method was developed for testing the surface profiles of large optics with high accuracy. Testing with the required accuracy of very large telescope is not an easy job to achieve, as it is a nano-technology. There are lots of possible error sources which can occur during the measurements and in the data processing of the AQuaKET. The error sources can be categorized into 5 areas: optics, mechanics, electronics, numerical processes, and system. In this paper, possible error sources in Optics are discussed, which are intensity variation of the light source, diffraction effects, and parallax effect. In this talk, those possible error sources in optics are presented and discussed.

• Proceedings of the Korean Society of Precision Engineering Conference
• /
• 2006.05a
• /
• pp.317-318
• /
• 2006

A transfer loading system for 21' RF band assembly box was developed in the present study. The weight of a box is approximately 60kgf End total weight of one day job per person is about $4,000kg_f$. For an efficient design and manufacturing process, three dimensional design and engineering technique were applied to the presented system. Motion analysis for a popup unit and structural analysis for belt part subjected to the load of box weight were performed, respectively. It was found that the evasion of duty and labor intensity is reduced after appling the developed system to manufacturing field of small and midium business.

• The Journal of Korean Academy of Sensory Integration
• /
• v.5 no.1
• /
• pp.31-40
• /
• 2007

Objective: The purpose of this study was to get the cognitive reaction time according to the intensity of auditory stimuli in older people and to differentiate the cognitive reaction time between older people and adults. Method: 49 subjects consisted of 32 older people and 17 adults. Cognitive reaction time was assessed with Simple Auditory Reaction of Foundation I in PSS CogReHab. Analysis of the data was done by using independent t-test. Results: The results were as follows: 1. There was a significant difference of the mean of cognitive reaction time to the intensity of auditory stimuli. 2. There was no significant difference from older people regardless of sexual distinction in mean of cognitive reaction time. However, there was a significant difference of the mean of cognitive reaction time in adults. 3. There was a significant difference between older people who got a job or not in 90 dB of auditory stimuli. 4. The mean of cognitive reaction time to the intensity of auditory stimuli in older people was slower than adults. There was a significant difference of the mean of cognitive reaction time between older people and adults in 70 dB of auditory stimuli. 5. The mean of cognitive reaction time to the intensity of auditory stimuli in older people did not have the significant difference in scholastic ability. Conclusions: The results of the study showed slowing of the cognitive reaction time in auditory stimuli to aging in older people. Therefore, applying silver industry and development of equipment for older people may maintain independent life.