• International Journal of Quality Innovation
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• 제3권2호
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• pp.57-73
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• 2002

Recent interests in total quality management (TQM) and business excellence (BE) had been fuelled with a range of national and regional awards. These awards are being increasingly used by organisations as part of the business improvement process and strategic benchmarking. This paper reviews the concepts and approaches of performance measurement (PM) and discusses the integration of PM with the TQM and BE philosophies. A TQM-BE-PM framework with a set of self-assessment checklists was developed. In order to complement the literature base with empirical evidence, an industry survey was conducted and a trial implementation of the framework was carried out in a leading manufacturing firm in Hong Kong. The self-assessment performance data of the fm was evaluated and then benchmarked with the industry averages obtained from the survey. This paper presents the empirical findings and discusses the applicability of the framework in measuring and benchmarking organisational performance toward continual improvement.

• 한국기술혁신학회:학술대회논문집
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• 한국기술혁신학회 2006년도 추계학술대회
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• pp.455-469
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• 2006

• 한국항만경제학회지
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• 제25권1호
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• pp.87-106
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• 2009

본 논문은 국제물류허브를 위한 광양항의 벤치마킹 중대 방안에 관한 연구로서, 최근 세계 각 국은 경제 무역 및 기업의 글로벌화로 인하여 국제물류의 흐름을 주도하기 위하여 각 국 마다 생산 및 물류중심화를 추진하고 있으며, 범정부 차원에서 국가경제 발전의 주요한 전략으로서 자국을 세계의 생산 및 물류중심화로 발전시키려고 노력하고 있다. 본 연구는 광양항이 자유무역지역으로 지정됨에 따라 광양항이 국제물류거점지로 발전할 수 있을 것인지를 광양항의 자체 여건에 대하여 고찰하였고, 광양항 자유무역지역의 발전 전망을 외국의 사례와 함께 비교 분석하였다. 광양항 자유무역지역이 활성화되기 위해서는, 첫째 한국과 경쟁관계에 있는 중국, 홍콩, 싱가포르, 대만 등을 감안하여 광양항 자유무역지역이 성공하기 위해서 이들 외국의 사례와 같이 입주업체에 대한 인센티브를 적극적으로 확충하고 투자를 유치해야 한다. 둘째, 투자를 유치하기 위해서는 투자업체에 대한 각 종 규제와 법규의 완화가 필요하고 서비스를 강화해야 한다. 두바이, 싱가포르, 상해 등의 사례와 같이 각 종 규제와 복잡한 행정절차를 간소화 하여야 한다. 셋째, 한국에서 외국인 투자를 유치하기 위해 가장 중요한 것은 파업이 얼고 노사가 안정되어 있는 국가로 만드는 것이 선행조건이라 할 수 있다. 광양항 자유무역지역이 앞으로 장기적 성장세를 지속하기 위해서는 노사관계의 안정 및 노동시장의 유연화가 필요하다. 넷째, 경제자유구역, 관세자유지역, 자유무역지역 등의 법규내용과 목적이 상호 중복되면서도 상이하여 똑 같이 국내외 투자업체를 대상으로 경쟁할 수밖에 없고, 설정된 지역이 다소 중복되는 경향이 있기 때문에 이러한 제도의 장점 단점을 분석하여 통합되어 운영하는 것이 필요하다.

• STI Policy Review
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• 제8권2호
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• pp.49-74
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• 2017

What are some of the explanations for cross-national diversity of foresight performance among technological followers? Why are some countries more successful than others in learning how to develop national innovation system foresight? This paper argues that the answers are linked to organizational capacities at three different levels: governmental, policy network and social learning. To corroborate this argument, the paper chose Iran and Korea as benchmarking partners, and attempts to find out what makes Iran a slow learner in building innovation system foresight. The conceptual model is an improved model of Saritas's, by integrating Borras' and Andersen's conceptions and classifications. The data are collected from comprehensive interviews in both countries and second-hand data of international indexes. The paper, finally, concludes that it is the weakness of analytical-systemic capacity that impedes and delays the emergence of systemic foresight in Iran, and that this weakness stems from the adverse impacts of the dominant institutions, surrounding the innovation system. The final point is that it is not sufficient for Iran to learn the methods and techniques of foresight from Korea. It should learn how to open its macro-policy towards the global market and design appropriate industrial strategy in a coherent policy-strategy portfolio.

• International Journal of Fuzzy Logic and Intelligent Systems
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• 제4권3호
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• pp.292-299
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• 2004

For Web System composed of a variety of hardware, software and network system, there is a wide difference in price, function and capacity. In addition, it is important to select the most suitable system when web system is constructed as the claim of high-quality web service from user has increased. Data of bench-marking is usually employed when the system is selected. Evaluation with the result of bench-marking, however, is not easy at web situation composed of a variety of systems. In this paper, first integrated bench-marking of hardware, software and network system metric were determined, and the plan to effectively compare and evaluate the result of bench-marking by using fuzzy set were offered.

• International Journal of Internet, Broadcasting and Communication
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• 제13권1호
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• pp.180-186
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• 2021

In cloud computing service it is important to share the system resource among multiple instances according to user requirements. In particular, the issue of efficiently distributing I/O resources across multiple instances is paid attention due to the rise of emerging data-centric technologies such as big data and deep learning. However, it is difficult to evaluate the I/O resource distribution of a Linux container, which is one of the core technologies of cloud computing, since conventional I/O benchmarks does not support features related to container management. In this paper, we propose a new I/O performance benchmarking framework that can easily evaluate the resource distribution of Linux containers using existing I/O benchmarks by supporting container-related features and integrated user interface. According to the performance evaluation result with trace-replay benchmark, the proposed benchmark framework has induced negligible performance overhead while providing convenience in evaluating the I/O performance of multiple Linux containers.

• 국제학술발표논문집
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• The 6th International Conference on Construction Engineering and Project Management
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• pp.72-76
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• 2015

Capital project benchmarking requires an effective cost normalization process to compare cost performance of projects accomplished in different time and location. Existing cost normalization approaches have been established based on the assumption that all required information for cost normalization is fully identified once a project is completed. Cost normalization, however, is sometimes required to evaluate phase-level outcomes of an ongoing project where the required information is not fully available. This paper aims to provide a cost normalization procedure for phase-based performance assessment. The procedure consists of three normalization steps: currency conversion, location adjustment, and time adjustment considering various scenarios where the required information is not fully identified. This paper also presents how the cost normalization procedure has been applied to the 10-10 Performance Assessment Program, which is a phase-based performance assessment system developed by the Construction Industry Institute (CII). Both researchers and industrial professionals can apply the cost normalization procedure to studies and practices regarding to cost estimation, feasibility analysis, and performance assessment.

• 상하수도학회지
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• 제21권4호
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• pp.453-465
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• 2007

With rapid expansion of the water market and growth of water companies, the recent trends in international water industry show that standardization of service activities concerning management of water and wastewater system (ISO/TC 224, to be issued in the second half year of 2007) is expected to have a large influence on the global water market including liberalization of water service market. In the Draft International Standard(DIS) of ISO/TC224, Performance Indicators(PIs) are suggested to estimate the service activities relating to water and wastewater treatment facilities. PIs have been developed in many countries including some international organization(World Bank, IWA and etc.) for service benchmarking. To evaluate public service level and establish plans to improve service level of wastewater utilities, we developed PIs for 120 items and applied them to 10 sewage utilities in the consideration of their scales, circumstances and conditions. In this study, we verified the applicability of the developed performance indicators(PIs). So, we concluded that PIs developed for the purpose of this study can be a useful tool applicable to objective evaluation of the service level of sewage utilities. Using the evaluation tool of PIs developed, it can also be used as a benchmarking tool in this industry as well as for enhancing the efficiency of operation and management of the sewage system. It will also contribute to the water resource management through determination of investment priorities based on the evaluation results and to raising international competitiveness of the domestic sewage utilities to meet the future opening of the water market.

• 국제학술발표논문집
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• The 6th International Conference on Construction Engineering and Project Management
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• pp.721-722
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• 2015

The aim of this research is to provide a direction to benchmark advanced construction companies from Spain and France by deriving business strategies through SWOT analysis in order to strengthen overseas expansion and competitiveness of domestic construction companies.

• Educational Technology International
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• 제8권1호
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• pp.41-56
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• 2007

This study used the performance technology model of Robinson and Robinson to diagnose and solve the problems of the "N" organization. The performance relationship map of the "N" organization was constructed based on the results of the benchmarking, surveys, interviews, and participatory observations. According to the results of analysis, the research team suggested several interventions in three areas: textbooks, educational methods, and educational environments. The study concluded that performance technology is a very effective way to see performance problems from a holistic viewpoint and solve the problems scientifically based on this case study.