• Title/Summary/Keyword: Intelligence Service

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A Study on the Current Status and Improvement Direction of Korean e-Navigation Service on Ship's Collision (우리나라 선박 충돌예방 지원서비스의 현황 및 발전방향에 대한 연구)

  • Kwang-Hyun Lim;Deuk-Jae Cho
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2021.11a
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    • pp.3-4
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    • 2021
  • Korea government has developed Korean e-Navigation service to assist ship's collision avoidance, and is providing it since Jan. 2021 to korean vessels to reduce marine accidents caused by human error which is regarded as main reason of marine accidents. It is a huge achievement itself because it is a real-time maritime safety information service based on digital communication, but still has room for improvement to provide customized information for each vessel, such as considering ship's characteristics. This research analyzes current status and requirement of collision avoidance assistance service. Lastly, it suggests direction of improvement of service such as using data science, artificial intelligence(AI).

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Discovering Customer Service Cool Trends in e-Commerce: Using Social Network Analysis with NodeXL (e-커머스 기업의 고객서비스 쿨트랜드 발견: 사회네트워크분석 NodeXL 활용)

  • Lee, Chang-Gyun;Sung, Min-June;Lee, Yun-Bae
    • Information Systems Review
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    • v.13 no.1
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    • pp.75-96
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    • 2011
  • This research uses coolhunting to predict the future trend of e-Commerce industry. Coolhunting is a method to take Cool Trends which are the future trend through social network analysis for discovering the trendsetter and its collective intelligence. Coolhunting is generally carried out by social network analysis while this research uses NodeXL of social network analysis tools. We designed industrial network research model for relation among e-Commerce corporation, product, the types of customer service and customer service employee to discover the Cool Trends of e-Commerce industry. According to the result of this research, e-Commerce industrial network was being changed from chaos to collective intelligence form. As a analysis result for network influences, we found that Cool Trends of e-Commerce industry invigorate social commerce industry through the collective intelligence focusing intelligence VIP, Excellence, grade of Administrating for women customers(trendsetter) and it promotes semantic consumption from customers and purchasing power will be concentrated on cosmetic, beauty, perfume product categories in social commerce. We propose the strategic direction for e-Commerce corporation and hope that domestic e-Commerce corporation continues to grow and high-quality services are provided for customers.

A Study on Developing the Compliance for Infringement Response and Risk Management of Personal Information to Realize the Safe Artificial Intelligence Services in Artificial Intelligence Society (지능정보사회의 안전한 인공지능 서비스 구현을 위한 개인정보 침해대응 및 위기관리 컴플라이언스 개발에 관한 연구)

  • Shin, Young-Jin
    • Journal of Convergence for Information Technology
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    • v.12 no.5
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    • pp.1-14
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    • 2022
  • This study tried to suggest crisis management compliance to prevent personal information infringement accidents that may occur in the process because the data including personal information is being processed in the artificial intelligence (AI) service process. To this end, first, the AI service provision process is divided into 3 processes such as service planning/data design and collection process, data pre-processing and purification process, and algorithm development and utilization process. And 3 processes are subdivided into 9 stages following to personal information processing stages to infringe personal information. All processes were investigated with literature and experts' Delphi. Second, the investigated personal information infringement factors were selected through FGI, Delphi, etc. for experts. Third, a survey was conducted with experts on the severity and possibility of each personal information infringement factor, and the validity and adequacy of the 94 responses were verified. Fourth, to present appropriate risk management compliance for personal information infringement factors in AI services, a method for calculating the risk level of personal information infringement is prepared by utilizing the asset value of personal information, personal information infringement factors, and the possibility of infringement accidents. Through this, the countermeasures for personal information infringement incidents were suggested according to the scored risk level.

A Study on Policy Acceptance Intention to Use Artificial Intelligence-Based Public Services: Focusing on the Influence of Individual Perception & Digital Literacy Level (인공지능 기반 공공서비스 정책수용 의도에 관한 연구: 개인의 인식과 디지털 리터러시 수준이 미치는 영향을 중심으로)

  • Jang, Changki;Sung, WookJoon
    • Informatization Policy
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    • v.29 no.1
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    • pp.60-83
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    • 2022
  • The purpose of this study is to empirically analyze the effect of individual perception of artificial intelligence and the level of digital literacy on the acceptance of artificial intelligence-based public services. For empirical analysis, a research model was set up based on the technology acceptance model and planned behavior theory using survey data of 2017 and analyzed through structural equations. To summarize the results of the analysis, firstly, the positive perception of individuals about artificial intelligence technology plays a role in reinforcing attitudes toward benefits and reducing concerns about public service in which artificial intelligence technology has been introduced. Secondly, the level of digital literacy reinforces both benefits and concerns about artificial intelligence technology, but it was found that the intention to use public services was reinforced through the benefits of artificial intelligence technology perceived by individuals, rather than privacy concerns about artificial intelligence technology. Thirdly, it was confirmed that the perceived benefits of individuals on artificial intelligence technology reinforced the intention to use public civil services, and privacy concerns negatively influenced the intention to use. It was confirmed that the influence of a perceived ease of use and usefulness, as opposed to privacy concerns, further reinforces the intention to use. Both citizens' positive perceptions regarding the accuracy and reliability of information provided through artificial intelligence technology and institutional complementation of responsibility for errors caused by artificial intelligence technology are strengthened, and technical problems related to privacy protection are solved.

Design and Implementation of Semantic Search for POI Utilizing Collective Intelligence (집단지성을 활용한 POI 시맨틱 검색을 위한 시스템 설계 및 구현)

  • Lee, Jaeeun;Son, Hwamin;Yang, Jonghyeon;Yu, Kiyun
    • Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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    • v.34 no.3
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    • pp.339-346
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    • 2016
  • Semantic search recently been used in the search field. POI is one of the most essential information that make up the geographic information, and many of the geographic information system has POI search function as a basic. In this study, we propose POI semantic search using collective intelligence. For this, we designed and implemented service that constructs empirical information from tag and image, and provides an intuitive spatial navigation experience. For POI search, collective intelligence platform that many users can participate to collect variety information was designed and implemented.

Primary Study for dialogue based on Ordering Chatbot

  • Kim, Ji-Ho;Park, JongWon;Moon, Ji-Bum;Lee, Yulim;Yoon, Andy Kyung-yong
    • Journal of Multimedia Information System
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    • v.5 no.3
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    • pp.209-214
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    • 2018
  • Today is the era of artificial intelligence. With the development of artificial intelligence, machines have begun to impersonate various human characteristics today. Chatbot is one instance of this interactive artificial intelligence. Chatbot is a computer program that enables to conduct natural conversations with people. As mentioned above, Chatbot conducted conversations in text, but Chatbot, in this study evolves to perform commands based on speech-recognition. In order for Chatbot to perfectly emulate a human dialogue, it is necessary to analyze the sentence correctly and extract appropriate response. To accomplish this, the sentence is classified into three types: objects, actions, and preferences. This study shows how objects is analyzed and processed, and also demonstrates the possibility of evolving from an elementary model to an advanced intelligent system. By this study, it will be evaluated that speech-recognition based Chatbot have improved order-processing time efficiency compared to text based Chatbot. Once this study is done, speech-recognition based Chatbot have the potential to automate customer service and reduce human effort.

Multi-dimensional Emotional Intelligence Effects on Intrinsic/Extrinsic Motivation and Job Satisfaction: Analysis Using Laborer Perceived Organizational Support

  • Yang, Hoe-Chang;Cho, Hee-Young;Lee, Won-Dong
    • Asian Journal of Business Environment
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    • v.5 no.4
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    • pp.13-18
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    • 2015
  • Purpose - Based on previous studies, this study extends current research and investigates whether the sub-factors of emotional intelligence increase job satisfaction or employee intrinsic and extrinsic motivation and perceived organizational support. Research design, data, and methodology - This study categorizes service employees' (consultants) emotional intelligence into four sub-factors: regulation of emotion, appraisal of emotion, utilization of emotion, and expression of emotion. The study then investigates the sub-factor effects on job satisfaction. A total of 353 valid questionnaires were collected. Results - The results of the path analysis showed that appraisal, utilization, and expression of emotion had a positive effect on intrinsic motivation, and utilization of emotion had a positive effect on extrinsic motivation. Extrinsic motivation had a positive effect on perceived organizational support and job satisfaction, and perceived organizational support had a positive effect on job satisfaction. Conclusion - As consultants' utilization of emotion is rendered as the ability to use emotion to improve performance, the conclusion is that such factors as monetary performance incentives are important in order to boost job satisfaction of the consultants.

A Study on the Feasibility of IoT and AI-based elderly care system application

  • KANG, Minsoo;KIM, Baek Seob;SEO, Jin Won;KIM, Kyu Ho
    • Korean Journal of Artificial Intelligence
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    • v.9 no.2
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    • pp.15-21
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    • 2021
  • This paper conducted a feasibility study by applying an Internet of Things and Artificial intelligence-based management system for the elderly living alone in an aging society. The number of single-person families over the age of 50 is expected to increase, and problems such as health, safety, and loneliness may occur due to aging. Therefore, by establishing an IoT-based care system for the elderly living alone, a stable service was developed through securing a rapid response system for the elderly living alone and automatically reporting 119. The participants of the demonstration test were subjects under the jurisdiction of the "Seongnam Senior Complex," and the data collection rate between the IoT sensor and the emergency safety gateway was high. During the demonstration period, as a result of evaluating the satisfaction of the IoT-based care system for the elderly living alone, 90 points were achieved. We are currently in the COVID-19 situation. Therefore, the number of elderly living alone is continuously increasing, and the number of people who cannot benefit from care services will continue to occur. Also, even if the COVID-19 situation is over, the epidemic will happen again. So the care system is essential. The elderly care system developed in this way will provide safety management services based on artificial intelligence-based activity pattern analysis, improving the quality of in-house safety services.

News Article Identification Methods with Fact-Checking Guideline on Artificial Intelligence & Bigdata

  • Kang, Jangmook;Lee, Sangwon
    • International Journal of Advanced Culture Technology
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    • v.9 no.3
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    • pp.352-359
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    • 2021
  • The purpose of this study is to design and build fake news discrimination systems and methods using fact-checking guidelines. In other words, the main content of this study is the system for identifying fake news using Artificial Intelligence -based Fact-checking guidelines. Specifically planned guidelines are needed to determine fake news that is prevalent these days, and the purpose of these guidelines is fact-checking. Identifying fake news immediately after seeing a huge amount of news is inefficient in handling and ineffective in handling. For this reason, we would like to design a fake news identification system using the fact-checking guidelines to create guidelines based on pattern analysis against fake news and real news data. The model will monitor the fact-checking guideline model modeled to determine the Fact-checking target within the news article and news articles shared on social networking service sites. Through this, the model is reflected in the fact-checking guideline model by analyzing news monitoring devices that select suspicious news articles based on their user responses. The core of this research model is a fake news identification device that determines the authenticity of this suspected news article. So, we propose news article identification methods with fact-checking guideline on Artificial Intelligence & Bigdata. This study will help news subscribers determine news that is unclear in its authenticity.

A Study on Crime Prediction to Reduce Crime Rate Based on Artificial Intelligence

  • KIM, Kyoung-Sook;JEONG, Yeong-Hoon
    • Korean Journal of Artificial Intelligence
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    • v.9 no.1
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    • pp.15-20
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    • 2021
  • This paper was conducted to prevent and respond to crimes by predicting crimes based on artificial intelligence. While the quality of life is improving with the recent development of science and technology, various problems such as poverty, unemployment, and crime occur. Among them, in the case of crime problems, the importance of crime prediction increases as they become more intelligent, advanced, and diversified. For all crimes, it is more critical to predict and prevent crimes in advance than to deal with them well after they occur. Therefore, in this paper, we predicted crime types and crime tools using the Multiclass Logistic Regression algorithm and Multiclass Neural Network algorithm of machine learning. Multiclass Logistic Regression algorithm showed higher accuracy, precision, and recall for analysis and prediction than Multiclass Neural Network algorithm. Through these analysis results, it is expected to contribute to a more pleasant and safe life by implementing a crime prediction system that predicts and prevents various crimes. Through further research, this researcher plans to create a model that predicts the probability of a criminal committing a crime again according to the type of offense and deploy it to a web service.