• Title/Summary/Keyword: Integration Service

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Case Analysis and Strategic Impiications for Prod uct and Service Integration (제품과 서비스 통합을 위한 사례분석과 전략대응방안)

  • Kwon, Suhn-Beom
    • Journal of Information Technology Services
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    • v.8 no.1
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    • pp.217-229
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    • 2009
  • Manufacturers have recently faced such problems like limitation of product differentiation, product commoditization and increased service request level from customers, Some manufacturers have responded the problems by introducing new business model, 'product and service integrated offering', which integrate product and its services as a bundled package, This article introduces innovative 7 cases of 'product and service integrated offering', and provides case analyses : types, methods, purposes, and risks of integration, The result of analysis, 4 strategic directions for product and service integration offering, could help manufacturers to adopt and build their model successfully, Further research topics are field survey with meaningful sample size including Business-to-Consumer and finding new causal relationships among variables like characteristics of industry, product, Integration, interaction between provider and customer, A development of design methodology on how to plan and develope a sound product service integration is the second next step for the research.

The Changes of Self-efficacy Beliefs of Pre-service Teachers for Technology Integration through Programming-based TPACK Educational Program

  • Kim, Seong-Won;Lee, Youngjun
    • Journal of the Korea Society of Computer and Information
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    • v.24 no.4
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    • pp.185-193
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    • 2019
  • In this paper, we propose the effects of programming-based TPACK educational program on the pre-service teacher's self-efficacy beliefs for technology integration. For this study, pre-service teachers who received programming education and TPACK education based on ICT were set as control group and pre-service teachers who received programming-based TPACK education as experimental group. In order to observe the change, the pre-service teachers conducted the test tool to measure the self-efficacy beliefs for technology integration before and after applying the educational program. As a result of the study, only the pre-service teachers who received the programming-based TPACK education showed significant improvement in the self-efficacy beliefs for technology integration. Furthermore, in the post-test, the experimental group showed a significantly higher difference than the control group. Through this study, it was concluded that programming-based TPACK educational program is effective in enhancing pre-service teacher's self-efficacy beliefs for technology integration.

Integration with External Information Using Ontology for Rural Amenity Resources Information Service (농촌어메니티자원 정보서비스를 위한 Ontology를 활용한 외부정보 통합방안)

  • Lee, Ji-Min;Lee, Jeong-Jae
    • Journal of Korean Society of Rural Planning
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    • v.12 no.4 s.33
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    • pp.53-61
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    • 2006
  • Rural amenity resources consist of natural, cultural and social resources. Some of resources have been surveyed in other institutes and organizations and information system about these resources has been constructed. Integrating with information of existing system or database is helpful to produce useful rural amenity resources information to users. This integration of distributed information is based on semantic integration. In this paper, we used ontology for semantic integration and introduced the method of external information integration using ontology. We designed ontology table to represent ontology in database and integrated distributed information using ontology. To examine the improvement of information service efficiency and the applicability, rural amenity resources information and tourist attraction information database were constructed and integrated. Also, the information service efficiency with information integration was evaluated using recall ratio and compared to the information service efficiency without information integration.

Integration System Manageable by User on Heterogeneous Service Environment (다중 서비스 환경에서 사용자가 관리 가능한 통합 시스템)

  • Kang, Minjung;Kim, Sangwook
    • Journal of Korea Multimedia Society
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    • v.19 no.7
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    • pp.1188-1196
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    • 2016
  • Integration systems help users consume services more effectively. However, previous integration systems can only enable predefined service cooperation to satisfy users, which is difficult to achieve user-centric service composition in dynamic environments. Therefore, in this paper, a dynamic service integration system is proposed to automatically combine services based on usage history. With this system, services can be dynamically composed to meet users' needs and information can be flexibly transited among heterogeneous services.

The Structural Relationship of Customer Data Integration and CRM Performances (고객 데이터 통합과 CRM성과간의 구조적 관련성)

  • Kang Jae-Jung;Moon Tae-Soo
    • The Journal of Information Systems
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    • v.15 no.3
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    • pp.87-106
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    • 2006
  • The customer-focused enterprise is interested in integrating every record of an interaction with a customer. This study is to investigate the structural relationship of data integration customer analysis capability, marketing & sales capability, customer service capability, and CRM performance. 205 survey data were collected from the company which implemented the CRM package. SEM analysis shows that data integration has influence on the CRM performance through the improvement of customer analysis capability, marketing 8t sales capability, and customer service capability. The revised model for further goodness-fitting model shows that data integration has influence on the improvement of customer analysis capability, marketing & sales capability, and customer service capability. but customer analysis capability has indirect influence on CRM performance through the improvement of marketing & sales capability, customer service capability.

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A Study on the Integration Method of Shared Information System Platform (공유정보 시스템 플랫폼의 통합 방안에 관한 연구)

  • Geun-Wan Park;Seung-June Hwang;Eui-Jong Hwang
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.46 no.spc
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    • pp.68-78
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    • 2023
  • Big data technology is being used in various fields followed by the development of information and communication technology. In the corporate and public sectors, diverse system platforms are built and operated due to the needs of users, but efficiency is low because they are built from an individual service perspective rather than an integrated service perspective. In this study, the relationship between presenting the characteristics of the type of shared information platform, the integration plan, and integration performance of the shared information system platform was analyzed. The results of the study will provide guidelines for the integration of shared information system platforms by the government and private companies in the future.

Employees' experiences of integrated services in Healthy Family and Multicultural Family Support Centers in Seoul (서울지역 건강가정·다문화가족지원센터 종사자의 통합서비스 운영 경험)

  • Son, Seohee;Kim, Mi Young
    • Journal of Family Resource Management and Policy Review
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    • v.23 no.4
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    • pp.1-21
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    • 2019
  • The purpose of this study was to explore employees' experiences of integrated services in Healthy Family and Multicultural Family Support Centers in Seoul. In-depth interviews were conducted with seven employees, including managers and heads of Healthy Family and Multicultural Family Support Centers. The interviews identified three themes: the direction of integrated service, the characteristics of the integration process, and the challenges of integrated service. For the direction of integrated service, the participants identified the integration center as a professional family services organization that provided customized services for different types of families. During the integration process, employees found it difficult to provide integrated services because few guidelines existed on operating an integration center that provided services to families with different characteristics and needs. However, they also explained positive aspects of integration, such as strengthening the business's capacity by expanding the organization. To improve integrated service, employees emphasized the expertise and appropriateness of the family services over the efficiency of the integration centers. They also stressed expansion as a role of a professional family services organization. These findings suggested that establishing a clear direction for integrated service as well as the roles of administrative support agencies is important for activating integrated services.

Construction of Indoor and Outdoor Spatial Information Integration Service System based on Vector Model

  • Kim, Jun Hyun;Kwon, Kee Wook
    • Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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    • v.36 no.3
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    • pp.185-196
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    • 2018
  • In order to overcome the problem that outdoor and indoor spatial information service are separately utilized, an integration service system of spatial information that is linked from outdoor to indoor has been implemented. As a result of the study, "0001.xml" corresponding to the file index key value, which is the service connection information in the building information of the destination, was extracted from the prototype verification of the system, the search word of 'Kim AB' was transmitted to the indoor map server and converted from the outdoor map service to the indoor map service through confirmation of the navigation service connected information, using service linkage information and search words of the indoor map service was confirmed that the route was displayed from the entrance of the building to the destination in the building through the linkage search DB (Database) table and the search query. Therefore, through this study was examined the possibility of linking indoor and outdoor DB through vector spatial information integration service system. The indoor map and the map engine were implemented based on the same vector map format as the outdoor map engine, it was confirmed that the connectivity of the map engine can be applied.

A Mobile Application and Web Integration Service for Public Bicycle Sharing System (공영자전거 시스템의 모바일과 웹 통합서비스)

  • Son, JinHan;Park, DongGyu
    • Journal of Korea Multimedia Society
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    • v.18 no.11
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    • pp.1351-1357
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    • 2015
  • This paper proposes and implements a mobile service and web service integration for utilizing public bicycle sharing system NUBIJA. The NUBIJA system is operated by Changwon City, GyeongNam since 2008 and maintains 247 unattended bicycle sharing terminal on the city. Average users per day of the NUBIJA are more than 8,000 and many users want to get more services from their mobile phones. We implemented realtime mobile bicycle rental and return information service. The informations are acquired from each terminal kiosks and we integrated the information and location based services(LBS) on iOS and Android platform. In this paper, we described an integration services between web and mobile application and shows graphical user interface for highly customized on mobile platforms.

Template Components for Service Integration of Networked Robot (네트워크 로봇의 서비스 통합을 위한 템플릿 컴포넌트)

  • Kim, Joo-Hyung;Lee, Ho-Dong;Park, Gwi-Tae
    • The Journal of Korea Robotics Society
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    • v.6 no.1
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    • pp.69-77
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    • 2011
  • In a large scale robot system, one of important problems is software integration, which involves three elements: modularity, reusability and stability. By these issues, the degree of convenience of system integration, its required time and the performance of the system stability can be determined. In addition, the convenience of system management can be determined by the degree of completion of service components. This paper explains the template based service component (TBSC) for the integration of service components in networked robot. The important characteristics of TBSC are automatical execution and recovery process by a PnP supporting robot framework, which helps a system operator to manage a robot system comfortably. For easy implementation and system stability, we provide a service component creator and a verification tool to developers.