• Title/Summary/Keyword: Input-output Efficiency

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The Efficiency Analysis of CRM System in the Hotel Industry Using DEA (DEA를 이용한 호텔 관광 서비스 업계의 CRM 도입 효율성 분석)

  • Kim, Tai-Young;Seol, Kyung-Jin;Kwak, Young-Dai
    • Journal of Intelligence and Information Systems
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    • v.17 no.1
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    • pp.91-110
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    • 2011
  • This paper analyzes the cases where the hotels have increased their services and enhanced their work process through IT solutions to cope with computerization globalization. Also the cases have been studies where national hotels use the CRM solution internally to respond effectively to customers requests, increase customer analysis, and build marketing strategies. In particular, this study discusses the introduction of the CRM solutions and CRM sales business and marketing services using a process for utilizing the presumed, CRM by introducing effective DEA(Data Envelopment Analysis). First, the comparison has done regarding the relative efficiency of L Company with the CCR model, then compared L Company's restaurants and facilities' effectiveness through BCC model. L Company reached a conclusion that it is important to precisely create and manage sales data which are the preliminary data for CRM, and for that reason it made it possible to save sales data generated by POS system on each sales performance database. In order to do that, it newly established Oracle POS system and LORIS POS system concerned with restaurants for food and beverage as well as rooms, and made it possible to stably generate and manage sales data and manage. Moreover, it set up a composite database to control comprehensively the results of work processes during a specific period by collecting customer registration information and made it possible to systematically control the information on sales performances. By establishing a system which unifies database and managing it comprehensively, impeccability of data has been greatly enhanced and a problem which generated asymmetric data could be thoroughly solved. Using data accumulated on the comprehensive database, sales data can be analyzed, categorized, classified through data mining engine imbedded in Polaris CRM and the results can be organized on data mart to provide them in the form of CRM application data. By transforming original sales data into forms which are easy to handle and saving them on data mart separately, it enabled acquiring well-organized data with ease when engaging in various marketing operations, holding a morning meeting and working on decision-making. By using summarized data at data mart, it was possible to process marketing operations such as telemarketing, direct mailing, internet marketing service and service product developments for perceived customers; moreover, information on customer perceptions which is one of CRM's end-products could feed back into the comprehensive database. This research was undertaken to find out how effectively CRM has been employed by comparing and analyzing the management performance of each enterprise site and store after introducing CRM to Hotel enterprises using DEA technique. According to the research results, efficiency evaluation for each site was calculated through input and output factors to find out comparative CRM system usage efficiency of L's Company four sites; moreover, with regard to stores, the sizes of workforce and budget application show a huge difference and so does the each store efficiency. Furthermore, by using the DEA technique, it could assess which sites have comparatively high efficiency and which don't by comparing and evaluating hotel enterprises IT project outcomes such as CRM introduction using the CCR model for each site of the related enterprises. By using the BCC model, it could comparatively evaluate the outcome of CRM usage at each store of A site, which is representative of L Company, and as a result, it could figure out which stores maintain high efficiency in using CRM and which don't. It analyzed the cases of CRM introduction at L Company, which is a hotel enterprise, and precisely evaluated them through DEA. L Company analyzed the customer analysis system by introducing CRM and achieved to provide customers identified through client analysis data with one to one tailored services. Moreover, it could come up with a plan to differentiate the service for customers who revisit by assessing customer discernment rate. As tasks to be solved in the future, it is required to do research on the process analysis which can lead to a specific outcome such as increased sales volumes by carrying on test marketing, target marketing using CRM. Furthermore, it is also necessary to do research on efficiency evaluation in accordance with linkages between other IT solutions such as ERP and CRM system.

Evaluation on the Technique Efficiency of Annual Chestnut Production in South Korea (임업생산비통계를 이용한 연도별 밤 생산량의 기술효율성 평가)

  • Won, Hyun-Kyu;Jeon, Ju-Hyeon;Kim, Chul-Woo;Jeon, Hyun-Sun;Son, Yeung-Mo;Lee, Uk
    • Journal of Korean Society of Forest Science
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    • v.105 no.2
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    • pp.247-252
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    • 2016
  • This study was conducted to evaluate the technical efficiency of Annual Chestnut production in South Korea. In this study, technical efficiency is the maximum possible production for which a certain amount of costs is inputted. For analysis on the technical efficiency we used output-oriented BCC Model, and then we analyzed correlation among input costs, production, gross income, net income, and market price per unit in order to determine the cause of variation in the technical efficiency. As study materials, we used statistics for the forestry production costs for 7 years from 2008 to 2014. The study results showed that the maximum possible production and actual production in 2008, 2009, and 2010 were 1,568 kg, 1,745 kg, and 1,534 kg by hectares in the order which were the same values. Consequently, the technical efficiency of those was all evaluated as 1.00. On the other hand, actual production from 2011 to 2014 was 1,270 kg 1,047 kg, 1,258 kg, and 1,488 kg by hectares in the order and the maximum possible production was 1,524 kg, 1,467 kg, 1,635 kg, and 1,637 kg by hectares in the analysis. From those values, the technical efficiency was evaluated in the following order:0.83, 0.71, 0.75, 0.91. The lowest value of the technical efficiency was 0.71 in 2012, and the values of this increased gradually since 2013. It is indicated that the cause of variation in the technical efficiency was related to the relationship between production and market price, and there was a negative correlation with r = -0.821 (p<0.05). The level of maximum available production per unit area was between 1,488kg in lower limit and 1,745 kg in upper limit, and the average was turned out as 1,548 kg.

Comparative Analysis of SWAT Generated Streamflow and Stream Water Quality Using Different Spatial Resolution Data (SWAT모형에서 다양한 해상도에 따른 수문-수질 모의결과의 비교분석)

  • Park, Jong-Yoon;Lee, Mi-Seon;Park, Geun-Ae;Kim, Seong-Joon
    • Proceedings of the Korea Water Resources Association Conference
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    • 2008.05a
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    • pp.102-106
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    • 2008
  • This study is to evaluated the impact of varying spatial resolutions of DEM (2 m, 10 m, and 30 m), land use (QuickBird, 1/25,000 and Landsat), and soil data (1/25,000 and 1/50,000) on the uncertainty of Soil and Water Assessment Tool (SWAT) predicted streamflow, sediment, T-N, and T-P transport in a small agricultural watershed ($1.21\;km^2$). SWAT model was adopted and the model was calibrated for a $255.4\;km^2$ watershed using 30 m DEM, Landsat land use, and 1/25,000 soil data. The model was run with the combination of three DEM, land use, and soil map respectively. The SWAT model was calibrated for 2 years (1999-2000) using daily streamflow and monthly water quality (SS, T-N, T-P) records from 1999 to 2000, and verified for another 2 years (2001-2002). The average Nash and Sutcliffe model efficiency was 0.59 for streamflow and the root mean square error were 2.08, 4.30 and 0.70 tons/yr for sediment, T-N and T-P respectively. The hydrological results showed that output uncertainty was biggest by spatial resolution of land use. Streamflow increase the watershed average CN value of QucikBird land use was 0.4 and 1.8 higher than those of 1/25,000 and Landsat land use caused increase of streamflow.

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A Study on T5 28W Fluorescent Lamp Ballast Using a Piezoelectric Transformer and One-chip Microcontroller (One Chip Microcontroller와 압전변압기를 이용한 T5 28W 형광등용 전자식 안정기에 관한 연구)

  • 황락훈;류주현;장은성;조문택;안익수;홍재일
    • The Transactions of the Korean Institute of Power Electronics
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    • v.8 no.1
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    • pp.70-79
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    • 2003
  • In this paper, T5 28-watt fluorescent lamp ballast using a piezoelectric transformer is fabricated and its characteristic is investigated. Developed electronic ballast is composed of basic circuits and blocks, such as rectifier part, active power factor corrector part, frequency oscillation part using microcontroller and feedback control, piezoelectric transformer and resonant half bridge inverters. The fabricated ballast uses to variable frequency methode in external so exciting that the frequency of piezoelectric transformer could be generated by voltage control oscillator using microcontroller(AT90S4433). The current of fluorescent lamp is detected by feedback control circuit. The signal of inverter output is received using Piezoelectric transformer, and then its output transmitted to fluorescent lamp. Traditional electromagnetic ballasts operated at 50-60Hz have been suffered from noticeable flicker, high loss, large crest factor and heavy weight. A new electronic ballast is operated at high frequency about 75kHz, and then Input power factor, distortion of total harmonic and lamp current crest factor are measured about 0.9!35, 12H and 1.5, respectively Accordingly, the traditional ballast is by fabricated electronic ballast using piezoelectric transformer and voltage control oscillator because of its lighter weight, high efficiency, economic merit and saving energy.

Design of X-band 40 W Pulse-Driven GaN HEMT Power Amplifier Using Load-Pull Measurement with Pre-matched Fixture (사전-정합 로드-풀 측정을 통한 X-대역 40 W급 펄스 구동 GaN HEMT 전력증폭기 설계)

  • Jeong, Hae-Chang;Oh, Hyun-Seok;Yeom, Kyung-Whan;Jin, Hyeong-Seok;Park, Jong-Sul;Jang, Ho-Ki;Kim, Bo-Kyun
    • The Journal of Korean Institute of Electromagnetic Engineering and Science
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    • v.22 no.11
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    • pp.1034-1046
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    • 2011
  • In this paper, a design and fabrication of 40 W power amplifier for the X-band using load-pull measurement of GaN HEMT chip are presented. The adopted active device for power amplifier is GaN HEMT chip of TriQuint company, which is recently released. Pre-matched fixtures are designed in test jig, because the impedance range of load-pull tuner is limited at measuring frequency. Essentially required 2-port S-parameters of the fixtures for extraction optimal input and output impedances is obtained by the presented newly method. The method is verified in comparison of the extracted optimal impedances with data sheet. The impedance matching circuit for power amplifier is designed based on EM co-simulation using the optimal impedances. The fabricated power amplifier with 15${\times}$17.8 $mm^2$ shows the efficiency above 35 %, the power gain of 8.7~8.3 dB and the output power of 46.7~46.3 dBm at 9~9.5 GHz with pulsed-driving width of 10 usec and duty of 10 %.

A Study of Electromagnetic Actuator for Electro-pneumatic Driven Ventricular Assist Device

  • Jung Min Woo;Hwang Chang Mo;Jeong Gi Seok;Kang Jung Soo;Ahn Chi Bum;Kim Kyung Hyun;Lee Jung Joo;Park Yong Doo;Sun Kyung
    • Journal of Biomedical Engineering Research
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    • v.26 no.6
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    • pp.393-398
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    • 2005
  • An electromechanical type is the most useful mechanism in the various pumping mechanisms. It, however, requires a movement converting system including a ball screw, a helical cam, or a solenoid-beam spring, which makes the device complex and may lessen reliability. Thus, the authors have hypothesized that an electromagnetic actuator mechanism can eliminate the movement converting system and that thereby enhance the mechanical reliability and operative simplicity of an electro­pneumatic pump. The purpose of this study was to show a novel application of electromagnetic actuator mechanism in pulsatile pump and to provide preliminary data for further evaluations. The electromagnetic actuator consists of stators with a single winding excitation coil and movers with a high energy density neodymium-iron-boron permanent magnet. A 0.5mm diameter wire was used for the excitation coil, and 1000 turns were wound onto the stators core with parallel. A prototype of extracorporeal electro-pneumatic pump was constructed, and the pump performance tests were performed using a mock system to evaluate the efficiency of the electromagnetic actuator mechanism. When forward and backward electric currents were supplied to the excitation coil, the mover effectively moved back and forth. The nominal stroke length of the actuator was 10mm. The actuator dimension was 120mm in diameter and 65mm in height with a mass of 1.4kg. The prototype pump unit was 150mm in diameter, 150mm in thickness and 4.5kg in weight. The maximum force output was 70N at input current of 4.5A and the maximum pump rate was 150 beats per minute. The maximum output was 2.0 L/minute at a rate of 80bpm when the afterload was 100mmHg. The electromagnetic actuator mechanism was successfully applied to construct the prototype of extracorporeal electro­pneumatic pump. The authors provide the above results as a preliminary data for further studies.

Forecast study for active factor of V2B(Vehicle to Building) operation zero energy building using monte carlo method (몬테카를로방법을 이용한 V2B(Vehicle to Building) 운용 제로에너지빌딩의 액티브 요소 예측 연구)

  • Kim, Youngil;Kim, Insoo
    • Journal of Energy Engineering
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    • v.26 no.4
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    • pp.29-34
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    • 2017
  • Factors of Zero-Energy Building are divided into active and passive factor. Passive factor means insulation, heat bridge of building like insulation, windows and doors, awning, outside etc. and active factor means energy output and efficiency coefficient. Energy output of active factor is achieved by new generating energy. This study anticipated how many effects will be produced when not new generating energy but Vehicle to Building; V2B, bi-directional charging and discharging technology, is applied to Zero-Energy Building. In new generating energy, power generation will be anticipated by geography and climate, but in V2B, several input variable like user's discharging intention and number of usable charger etc. should be considered. We can check how much V2B contribute to the Zero-Energy Building by anticipated results, and that results should be anticipated by using probabilitic method because there is few statistical data. This study anticipate change of charging and discharging pattern, based by Demand Response slot, by using monte carlo method among the probabilitic methods.

Three Level Buck Converter Utilizing Multi-bit Flying Capacitor Voltage Control (멀티비트 플라잉 커패시터의 전압제어를 이용한 3-레벨 벅 변환기)

  • So, Jin-Woo;Yoon, Kwang-Sub
    • Journal of IKEEE
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    • v.22 no.4
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    • pp.1006-1011
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    • 2018
  • This paper proposes a three level buck converter utilizing multi-bit flying capacitor voltage control. The conventional three-level buck converter can not control the flying capacitor voltage, so that the operation is unstable or the circuit for controlling the flying capacitor voltage can not be applied to the PWM mode. Also when the load current is increased, an error occurs in the inductor voltage. The proposed structure can control the flying capacitor voltage in PWM mode by using differential difference amplifier and common mode feedback circuit. In addition, this paper proposes a 3bit flying capacitor voltage control circuit to optimize the operation of the three level buck converter depending on the load current, and a triangular wave generation circuit using the schmitt trigger circuit. The proposed 3-level buck converter is designed in $0.18{\mu}m$ CMOS process and has an input voltage range of 2.7V~3.6V and an output voltage range of 0.7V~2.4V. The operating frequency is 2MHz, the load current range is 30mA to 500mA, and the output voltage ripple is measured up to 32.5mV. The measurement results show a maximum power conversion efficiency of 85% at a load current of 130 mA.

Comparative Analysis of SWAT Generated Streamflow and Stream Water Quality Using Different Spatial Resolution Data (SWAT모형에서 공간 입력자료의 다양한 해상도에 따른 수문-수질 모의결과의 비교분석)

  • Park, Jong-Yoon;Lee, Mi-Seon;Park, Geun-Ae;Kim, Seong-Joon
    • Journal of Korea Water Resources Association
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    • v.41 no.11
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    • pp.1079-1094
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    • 2008
  • This study is to evaluate the impact of varying spatial resolutions on the uncertainty of Soil and Water Assessment Tool (SWAT) predicted streamflow, non-point source (NPS) pollution loads transport in a small agricultural watershed (1.21 $km^2$) for three cases of model input; Case A is the combination of 2 m DEM, QuickBird land use, Case B is the combination of 10 m DEM, 1/25,000 land use, and Case C is the combination of 30 m DEM, Landsat land use, soil data is used 1/25,000 for three cases respectively. The model was calibrated for 2 years (1999-2000) using daily streamflow and monthly water quality records, and verified for another 2 years (2001-2002). The average Nash and Sutcliffe model efficiency was 0.59 for streamflow and RMSE were 2.08, 4.30 and 0.70 tons/yr for sediment, T-N and T-P respectively. The model was run for a small agricultural watershed with three cases of spatial input data. The hydrological results showed that output uncertainty was biggest by spatial resolution of land use. Streamflow increase the watershed average CN value of QucikBird land use was 0.4 and 1.8 higher than those of 1/25,000 and Landsat land use caused increase of streamflow. On the other hand, The NPS loadings from the model prediction showed that the sediment, T-N and T-P of QuickBird land use (Case A) showed 23.7 %, 43.3 % and 48.4 % higher value than 1/25,000 land use (Case B) and 50.6 %, 50.8 % and 56.9 % higher value than Landsat land use (Case C) respectively.

NOVEL CNC GRINDING PROCESS CONTROL FOR NANOMETRIC SURFACE ROUGHNESS FOR ASPHERIC SPACE OPTICAL SURFACES (우주망원경용 비구면 반사경 표면조도 향상을 위한 진화형 수치제어 연삭공정 모델)

  • 한정열;김석환;김건희;김대욱;김주환
    • Journal of Astronomy and Space Sciences
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    • v.21 no.2
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    • pp.141-152
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    • 2004
  • Optics fabrication process for precision space optical parts includes bound abrasive grinding, loose abrasive lapping and polishing. The traditional bound abrasive grinding with bronze bond cupped diamond wheel leaves the machine marks of about $20{mu}m$ rms in height and the subsurface damage of about 1 ${mu}m$ rms in height to be removed by subsequent loose abrasive lapping. We explored an efficient quantitative control of precision CNC grinding. The machining parameters such as grain size, work-piece rotation speed and feed rate were altered while grinding the work-piece surfaces of 20-100 mm in diameter. The input grinding variables and the resulting surface quality data were used to build grinding prediction models using empirical and multi-variable regression analysis. The effectiveness of such grinding prediction models was then examined by running a series of precision CNC grinding operation with a set of controlled input variables and predicted output surface quality indicators. The experiment achieved the predictability down to ${pm}20$ nm in height and the surface roughness down to 36 nm in height. This study contributed to improvement of the process efficiency reaching directly the polishing and figuring process without the need for the loose abrasive lapping stage.