• 한국산업정보학회:학술대회논문집
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• 한국산업정보학회 2008년도 추계 공동 국제학술대회
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• pp.316-321
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• 2008

In the present emerging global economy, as the focus is shifted from manufacturing to service sector, the efficiency of service operations is crucial for the county's sustainable growth and development. As one of the fastest growing service sector industries in South Korea, the call center has become an inevitable part of customer service for most companies. Despite of the strategic importance of the call center, there has been no empirical study on the efficiency of call center service operations in the literature. The main purpose of this study is to evaluate the technical efficiency of call center services so as to not only identify the current status of call center service operations, but also suggest ways to improve service operations efficiency. For this purpose, we apply a non-parametric efficiency measurement method, DEA (Data Envelopment Analysis), to domestic call centers in order to compare their relative efficiency. Based on DEA evaluations, we provided specific directions for the inefficient call centers to possibly improve their operation efficiencies. It is expected that the measurement methods suggested in this study can be applied to various issues such as service KS certification, service operations management, and the productivity analysis of service personnel.

• 무역학회지
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• 제47권4호
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• pp.271-292
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• 2022

In Korea, the road transport industry is pointed out as a major cause of air pollutants, so management control is needed. Existing studies used only positive input and output variables to measure regional efficiency. However, it is necessary to consider the environmental pollution problem in efficiency analysis. In this study, an undesirable SBM analysis using CO₂ was conducted to measure efficiency of domestic regions. In addition, SDM was conducted to examine the ripple effect between domestic regions. As a result of the analysis, the efficiency of the capital area such as Seoul, Gyeonggi, and Incheon was high in the road transport industry. However, the efficiency of the road transportation industry in Daegu and Gangwon was low. In the SDM analysis, it was found that the regional equipment capabilities had a great influence on efficiency. In order to improve efficiency, it is necessary to increase and improve the equipment capacity of the road transport industry.

• 서비스연구
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• 제11권4호
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• pp.43-55
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• 2021

본 연구는 OECD 회원국들을 대상으로 의료서비스의 운영효율성과 품질효율성을 비교 분석하였다. 이를 위하여 2017~2019년의 OECD 보건통계(Health Statistics) 자료를 이용하였다. 분석 방법으로는 산출지향형(output-oriented) 규모수익가변(VRS: Variable Returns to Scale) 모형을 적용하여 초효율성(super efficiency)을 측정하였다. 분석결과, 운영효율성의 상위 그룹에는 스위스, 한국, 이탈리아, 노르웨이, 오스트리아, 네덜란드, 중위 그룹에는 캐나다, 그리스, 덴마크, 멕시코, 미국, 영국, 체코, 프랑스, 핀란드, 헝가리, 호주, 하위 그룹에는 벨기에, 독일, 스페인이 포함되었다. 품질효율성의 상위 그룹에는 노르웨이, 스위스, 스페인, 중위 그룹에는 그리스, 덴마크, 멕시코, 미국, 영국, 캐나다, 프랑스, 핀란드, 헝가리, 호주, 하위 그룹에는 네덜란드, 독일, 벨기에, 오스트리아, 이탈리아, 체코, 한국이 해당되었다. 2018년을 기준으로 OECD 회원국별로 효율성을 비교 분석한 결과, 운영효율성이 가장 효율적인 한국은 품질효율성이 비효율적이었다. 한국(0.998)은 그리스(0.422), 스위스(0.207), 스페인(0.371)을 벤치마킹하여 기대수명을 0.2(0.2%), 주관적 건강 인지를 44.2(138.1%)씩 개선하여 품질효율성을 향상시켜야 한다. 이는 국내에서 기대수명이나 유병률 같은 객관적 지표로 건강상태를 측정하고 있지만, 의학적 진단 여부와 별개로 국민들이 본인의 건강에 관하여 주관적으로 평가하는 것을 관리할 필요가 있음을 의미한다. 본 연구는 운영효율성에 초점을 맞춘 대부분의 선행연구들과 다르게 운영효율성과 품질효율성을 함께 측정했다는 점에서 학술적인 시사점을 지닌다. 또한 OECD 회원국별 의료서비스 산업의 효율성을 비교 분석함으로써, 국내 의료서비스 산업의 국제적인 경쟁력 수준을 확인하고 효율성 개선 방안을 제시했다는 점에서 실무적인 시사점을 지닌다.

• 한국병원경영학회지
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• 제15권3호
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• pp.143-169
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• 2010

This is a case study of Seoul St. Mary's Hospital applying a real-time enterprise (RTE) strategy to improve customer satisfaction and operational efficiency with the main process of medical institutions. The hospital is applying an RTE strategy to get real-time information on occurrences at each contact point of the main process of the medical institution from reservation to discharge through dashboard and to resolve issues through rapid decision-making. The RTE strategy of the hospital has some summaries: First, the hospital has linked a hospital management strategy to the RTE strategy to build a patient-centered treatment process. Second, the hospital has operated a control tower for change management and implementation monitoring in the process of implementing the RTE strategy. Third, the hospital has built systematic RTE-based environment as an application program in which the nU System is linked to Business Processor Renovation (BPR) promoted from 2006 on. Fourth, the hospital is applying a strategy to improve efficiency in operating the hospital by increasing customer satisfaction, removing inefficiency and variability, and managing medical resources efficiently through the RTE strategy. Fifth, it has established an information-sharing system through authority management for each user in terms of RTE information. Sixth, it has supplemented limitations of short-term information of the RTE strategy by linking the key performance index to the cost information system in order to improve performance of the RTE strategy. Seventh, it has improved customer satisfaction and achieved higher performance in improving operational efficiency, as compared with rival hospitals, through the RTE strategy.

• Journal of Electrochemical Science and Technology
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• 제10권2호
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• pp.115-122
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• 2019

In order to improve the current efficiency and reduce the energy consumption in the electrosynthesis of ammonium persulfate, electrolytic properties of a perfluorosulfonic cation exchange membrane named PGN membrane and the $Al_2O_3$ ceramic membrane in the electrosynthesis of ammonium persulfate were studied and compared in a pilot electrolytic cell using a welded platinum titanium as the anode and a Pb-Sb alloy as the cathode. The effect of cell voltage, electrolyte flow rate and electrolysis time of the electrolytes on the current efficiency and the energy consumption were studied. The results indicated that the PGN membrane could improve current efficiency to 95.12% and reduce energy consumption to $1110kWh\;t^{-1}$ (energy consumption per ton of the ammonium persulfate generated) under the optimal operating conditions and the highest current efficiency of the $Al_2O_3$ ceramic membrane was 72.61% with its lowest energy consumption of $1779kWh\;t^{-1}$. Among 5 times of the electrolysis of the electrolytes, the lowest current efficiency of the PGN membrane was 85.25% with the highest energy consumption of $1244kWh\;t^{-1}$ while the lowest current efficiency of the $Al_2O_3$ ceramic membrane was 67.44% with the highest energy consumption of $1915kWh\;t^{-1}$, which suggested the PGN membrane could be used in the 5-stage electrolytic cell for the industrially continuous electrosynthesis of ammonium persulfate. Therefore the PGN membrane can be efficient to improve the current efficiency and reduce the energy consumption and can be applied in the industrial electrosynthesis of ammonium persulfate.

• International journal of advanced smart convergence
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• 제9권3호
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• pp.17-27
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• 2020

With the continuous development and application of Internet technology, in recent years, new technologies such as cloud computing, big data, the Internet of Things, and AI are becoming more and more familiar to the general public. The development of a digital society has entered a new period of development. In this paper, we used on the 2018 annual data of 50 listed companies with blockchain concept stocks in China. Using data envelopment analysis (DEA) to study and analyze the input-output efficiency, it can be concluded that the input-output efficiency of 50 listed companies is very different. Inefficient companies are as high as 62%. Most companies have a large room for improvement in input-output efficiency due to uneconomical scale or inefficient technology. In order to better improve the company's input-output efficiency, one must improve the efficiency of resource utilization, optimize the company's research and development costs and the input and management of technical personnel; the second is to increase technological innovation and business innovation.

• 한국대기환경학회지
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• 제26권3호
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• pp.339-345
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• 2010

There have been a number of efforts to satisfy national emission regulations and reduce the amount of emitted air pollutants. There are several air pollution control devices, however, only wet scrubber is efficiently used to remove particulate matters and gaseous pollutants, even if it has minimum collection efficiency in the particle size range of $0.1{\sim}1{\mu}m$. This study aimed to improve the collection efficiency of a spray tower type scrubber by introducing an electrospray system with two-flow nozzle. We found that the collection efficiency of a spray tower type scrubber was similar to that of a conventional wet scrubber. However, installation of an electrospray system in the scrubber resulted in drastic further improvement of collection efficiency comparing to that of a conventional scrubber, which is 26%, 35.2%, and 45.1% at the liquid to gas ratio of 0.26 $L/m^3$ and 19.9%, 35.1%, and 42.5% at 0.34 $L/m^3$ for the applied voltage of -30 kV, -35 kV, and -40 kV, respectively. Therefore, we found that the introduction of an electrospray system is very effective to improve the collection efficiency of a spray tower type scrubber.

• 한국병원경영학회지
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• 제5권1호
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• pp.84-104
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• 2000

This paper analyzes the technical efficiency of thirty two hospitals in Korea using DEA(Data Envelopment Analysis). DEA provides an efficiency measure for each hospital compared to the most efficient one. The amount and sources of inefficiency that are identified by the DEA are useful for benchmarking to improve efficiency. The results from multiple regression analysis and Wilcoxon Rank Sum test show that bed turnover, hospital size, and average length of stay are related to hospital efficiency.

• 한국콘크리트학회:학술대회논문집
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• 한국콘크리트학회 2000년도 가을 학술발표회 논문집(II)
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• pp.1079-1084
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• 2000

The apartment houses which were constructed in a large quantity are currently being deteriorated and the reuse of them is directly related to the economic and environmental problem of the nation. Therefore, this research approaches to structural planning other than to the materials and/or the repair for the reuse of these deteriorated buildings. The research suggests the structural planning technique which includes the idea for the reinforcement of the structure in a part to improve the structural efficiency by investigating the current condition which includes the structural type of the buildings, examining the plan for the improvement of the structural efficiency, establishing the model of the space reorganization associated to the capability changes for the scale, the use, and the facilities, and checking of the structural efficiency through the structural analysis for the building structure suggested to be replaced.

• Smart Structures and Systems
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• 제14권6호
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• pp.1197-1220
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• 2014

Accurate actuator tracking is critical to achieve reliable real-time hybrid simulation results for earthquake engineering research. The frequency-domain evaluation approach provides an innovative way for more quantitative post-simulation evaluation of actuator tracking errors compared with existing time domain based techniques. Utilizing the Fast Fourier Transform the approach analyzes the actuator error in terms of amplitude and phrase errors. Existing application of the approach requires using the complete length of the experimental data. To improve the computational efficiency, two techniques including data decimation and frequency decimation are analyzed to reduce the amount of data involved in the frequency-domain evaluation. The presented study aims to enhance the computational efficiency of the approach in order to utilize it for future on-line actuator tracking evaluation. Both computational simulation and laboratory experimental results are analyzed and recommendations on the two decimation factors are provided based on the findings from this study.