• Journal of the Korea Safety Management & Science
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• v.11 no.1
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• pp.143-153
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• 2009

One of the important components of this administrative reform is customer satisfaction. Every public enterprises introduced the Service Charter and Korean government took Customer satisfaction as the key index of public sector performance assessment. Most public enterprises introduced customer satisfaction management in an attempt to improve the quality of customer service. The government granted high incentives to excellent business innovative enterprises and developed additional indices, which are related to CS. From now on, every Korean enterprises must embody feasible customer satisfaction management and improve the quality of customer service In this research, we proposed a quality evaluation standard model which is suitable for the public enterprise based on the Service Quality Criteria, and examined the model. A 7-Point Likert Scale was used based on the five categories within the Service Quality: responsiveness, convenience, tangibility, sympathy and reliability, we analysed the validity and causal relationship among the factors within the model.

• Health Policy and Management
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• v.29 no.3
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• pp.323-331
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• 2019

Background: The purpose of this study is to analyze the effect of impartiality in providing public health services on subjective health happiness and the mediated effects of public health service quality. Based on this, this study intends to present policy implications to improve public health services. Methods: The research method is multiple linear regression analysis. The analysis of the mediating effects is performed by Baron & Kenny's test, Sobel-Goodman's test, and Bootstrap. Results: The impartiality of public health services and the quality of public health services are shown to have a statistically significant effect on subjective health happiness. Quality of public health service appears to be mediating the relationship between impartiality in providing public health care and subjective health happiness. Conclusion: To promote people's subjective health happiness, it is necessary to secure impartiality in providing public health services in the first place and improve the quality of public health services.

• The Korean Journal of Health Service Management
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• v.12 no.4
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• pp.139-154
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• 2018

Objectives: The aim of this study was to examine factors influencing health-related quality of life of waged workers. Methods: This study used data from the Seventh Korea National Health and Nutrition Examination Survey. Data were analyzed with the $x^2-test$, t-test, ANOVA, and multiple regression. Results: The significant predictors of health-related quality of life were depression, subjective health status, age, activity limitation, education, worker status, monthly income, drinking, smoking, physical injury, stress, and moderate physical activity. Conclusions: Personal health characteristics, psychological characteristics, socioeconomic characetrictics and working characetrictics affect health-related quality of life. Health-related quality of life is also affected by social structural problems such as socioeconomic factors and employment instabilitye. In addition to the development of health care programs to improve health-related quality of life of twaged workers, policy changes are needed to improve the social structure.

• Child Health Nursing Research
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• v.27 no.3
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• pp.266-275
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• 2021

Purpose: This study aimed to identify the factors affecting the quality of nursing care as perceived by mothers of hospitalized children and provide basic data for the development of nursing care quality improvement programs. Methods: The participants consisted of 167 mothers, each of whom had a child hospitalized at a specific children's hospital. Data were collected from June 22 to August 8, 2019. Results: The factors that affected how mothers perceived the quality of nursing care were the communication ability of nurses (β=.44, p<.001) and the mother-nurse partnership (β=.33, p=.001). The total explanatory power of these factors was 54.1%. Conclusion: To improve the quality of pediatric nursing care, it is necessary to improve the communication abilities of nurses and to promote partnership between nurses and the mothers of hospitalized children.

• International Journal of Internet, Broadcasting and Communication
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• v.16 no.3
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• pp.184-191
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• 2024

The focus of this paper is secure code development and maintenance. When it comes to safe code, it is most important to consider code readability and maintainability. This is because complex code has a code smell, that is, a structural problem that complicates code understanding and modification. In this paper, the goal is to improve code quality by detecting and removing smells existing in code. We target the encryption and decryption code SEED.c and evaluate the quality level of the code using several metrics such as lines of code (LOC), number of methods (NOM), number of attributes (NOA), cyclo, and maximum nesting level. We improved the quality of SEED.c through systematic detection and refactoring of code smells. Studies have shown that refactoring processes such as splitting long methods, modularizing large classes, reducing redundant code, and simplifying long parameter lists improve code quality. Through this study, we found that encryption code requires refactoring measures to maintain code security.

• International journal of advanced smart convergence
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• v.13 no.3
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• pp.205-213
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• 2024

Digital transformation (DT) has gained global attention in various service industries, due to the pervasive nature and proliferation of recent digital technologies. Given that we live in an age of DT, the current research examines the factors influencing the older adults' quality of life due to DT. Specifically, we examine whether the older adults' digital skills (i.e., ability to use applications and self-efficacy in using digital devices) and motivational factors regarding DT (i.e., involvement in DT and need for cognition regarding DT) predict their quality of life due to DT. To answer the research question, we conducted a hierarchical multiple regression analysis using the elderly Korean adults aged 65 or older. The results indicate that the older adults' ability to use applications, self-efficacy in using digital devices, involvement in DT, and need for cognition regarding DT are positively associated with quality of life due to DT. The findings provide important implications to improve the elderly's quality of life due to DT.

• Journal of KIISE
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• v.44 no.1
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• pp.95-106
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• 2017

HTTP adaptive streaming has recently emerged to handle the rapidly growing traffic and to provide high quality multimedia contents. To improve the QoE (Quality of Experience) for HTTP adaptive streaming service, the average video bitrate should be maximized, and the video switching frequency (difference of bitrate between adjacent segments) and video stalling events need to be minimized. The recently proposed quality adaptation algorithms for HTTP adaptive streaming do not provide high QoE, since detailed QoE factors such as video switching frequency and bitrate difference of adjacent segments, are not considered. In this paper, we propose a SQA (Smooth Quality Adaptation) algorithm to improve the user QoE. The proposed algorithm provides the smoothed QoE, such that it minimizes the unnecessary video switching events by maintaining the quality in a certain period, thus minimizing the bitrate difference of adjacent segments. Through simulation, we confirm that the proposed algorithm reduces the unnecessary switching events, and prevents the sudden decrease in video quality.

• Journal of the Korean Society of Hazard Mitigation
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• v.4 no.1 s.12
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• pp.51-56
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• 2004

In this study, the variation of water quality in Osan stream was investigated through continuous monitoring, and mass balance and metabolism occurred into water body were estimated to set up effective management plan for water quality of small urban stream. From the results of continuos investigation of water quality in Osan stream, the things written as follows must be previously done to improve water quality of main stream. Firstly, it need that effective management plan for tributaries must be set up to improve the water quality in main stream. Secondly, the counter plan for re-eruption of pollutants from sediment in main-stream is required to prevent inner pollution. In this study, we showed that small urban stream can be managed effectively by simple investigation to prevent deterioration of water quality. Therefore continuous monitoring for water quality in stream is important to improve water quality, furthermore matter cycle and mass balance happening in the stream environment must be correctly estimated to make up healthy stream environment.

• Journal of Korean Society for Quality Management
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• v.47 no.1
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• pp.17-32
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• 2019

Purpose: CMMI is a process model used to assess or improve an organization's software development capabilities. This paper deals with the quality indicators when using CMMI and their priorities for possible improvement. Methods: The 22 process areas and 167 practices of CMMI are matched with 60 indicators of Quality Scorecard(QSC) first to analyze the balance of CMMI in terms of prevention, appraisal, and final result categories and second to isolate a set of key areas for quality focused performance measures. Results: A total of 86.2% (144 out of 167) CMMI practices were mapped to QSC. According to the CMMI level of maturity, level 2 and 3 accounted for more than 75% of the total. The practices at the maturity level of 4 and 5 were mapped to more than 52% of the final result's measurements. It has been observed that CMMI practices need further elaboration at higher levels to consider prevention, appraisal, and final results simultaneously. Conclusion: In order to improve the quality performance of the organization by applying CMMI, the final result measures should be refined in metrics, cycles, and methods, and then corrective actions could be conducted to improve the performance of CMMI practices. This strategy would help the practitioners benefit from CMMI in fostering the overall quality level of key activities for the organization's business goals.

• Journal of Korean Society for Quality Management
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• v.28 no.4
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• pp.1-15
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• 2000

Nowadays, consumers' consciousness on me quality are very diversified and their pattern is changing from the price-priority to me quality-priority. So they prefer good-quality products without defects. Therefore quality is a core competence. To compete with me facts, it is very important to keep me the quality competence. To do so, one way is to introduce 100ppm quality innovation system. Many corporates introducing 100ppm improved defect rations(not only process defect ratios but also product defect ratios). In these respects, this study focuses on the comparison and measurement of performance by the analysis of quality system between 100ppm corporates and non-100ppm corporates. Second, this focuses on the finding out core competence reinforcement factors according to the introducing of 100ppm quality system to improve the performance. Third, this focuses on the persuading to introduce the 100ppm quality system to the non-100ppm corporates. Last, this focuses on the playing on the role of guidance to improve QM efficiency.