Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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The Quality Performance Management of CMMI in the Era of Industry 4.0

4차 산업혁명 시대의 CMMI 품질성과관리 연구

  • Cho, Kyoung-Shik (Department of Management of Technology, Sungkyunkwan University) ;
  • Shin, Wan Seon (Department of Systems Management Engineering, Sungkyunkwan University)
  • 조경식 (성균관대학교 기술경영학과) ;
  • 신완선 (성균관대학교 시스템경영공학과)
  • Received : 2019.02.07
  • Accepted : 2019.02.25
  • Published : 2019.03.31
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Abstract

Purpose: CMMI is a process model used to assess or improve an organization's software development capabilities. This paper deals with the quality indicators when using CMMI and their priorities for possible improvement. Methods: The 22 process areas and 167 practices of CMMI are matched with 60 indicators of Quality Scorecard(QSC) first to analyze the balance of CMMI in terms of prevention, appraisal, and final result categories and second to isolate a set of key areas for quality focused performance measures. Results: A total of 86.2% (144 out of 167) CMMI practices were mapped to QSC. According to the CMMI level of maturity, level 2 and 3 accounted for more than 75% of the total. The practices at the maturity level of 4 and 5 were mapped to more than 52% of the final result's measurements. It has been observed that CMMI practices need further elaboration at higher levels to consider prevention, appraisal, and final results simultaneously. Conclusion: In order to improve the quality performance of the organization by applying CMMI, the final result measures should be refined in metrics, cycles, and methods, and then corrective actions could be conducted to improve the performance of CMMI practices. This strategy would help the practitioners benefit from CMMI in fostering the overall quality level of key activities for the organization's business goals.

Keywords

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Figure 1. Multi-way flow of Quality Management

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Figure 2. List of QSC Prevention Measures

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Figure 3. List of QSC Appraisal Measures

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Figure 4. List of QSC Final Result Measures

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Figure 5. History of CMMI

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Figure 7. CMMI Staged Model Structure

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Figure 8. CMMI & QSC Mapping Process

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Figure 9. CMMI-QSC Mapping Result Diagram

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Figure 10. CMMI Maturity Level Mapping Ratio

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Figure 11. Prevention, Appraisal, Final Result Mapping Ratio

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Figure 12. Prevention, Appraisal, Final Result Mapping Ratio (CMMI Category View)

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Figure 6. Two Representations of CMMI

Table 1. Indicator Criteria and Performance Measurement methodologies

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Table 2. CMMI Staged Representation Process Areas

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Table 3. CMMI Lv.2 – QSC Mapping Result

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Table 4. CMMI Lv.3 – QSC Mapping Result

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Table 5. CMMI Lv.4 and 5 – QSC Mapping Result

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Table 6. CMMI Category – QSC Mapping Result

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