• 한국IT서비스학회지
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• 제9권4호
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• pp.95-108
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• 2010

In this paper. the research issues and trends are analysed by reviewing the journal of the Korea Society of IT Services which published from Dec. 2002 to Jun. 2010. The 306 papers which published were included in this project. The quantitative analyses were implemented about the volume of papers and researchers. The papers are categorized as project management. service science, service computing and IT technology, software engineering, solution, outsourcing management. element technology and methodology, strategy and management. policy, laws, and systems related IT services. Specially the qualitative analyses were implemented about research issues and trends through the content analysis about the paper details, abstract and key words described. We can find the more case of the theoretical study on the areas of the strategy and management, policy, laws, and systems, also the practical study on the service computing and IT technology, and solution area than the other areas. In this research, finally, the author can suggest that the integrated control be required to editing board for the effective classification of subjected paper candidate. Also the evaluation methodology such us experiment, performance comparative, should be adopted for the theoretical or practical study because the academic research requires the more scientific research methodology.

• 한국IT서비스학회지
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• 제8권4호
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• pp.17-40
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• 2009

This study is to guide to estimate service quality on ITSM operation based on ITIL(IT Infrastructure Library). ITIL v2 and v3 provide how to integrate framework of IT service and business process. It is widely used as ITSM operation base. As a latest IT trend, ITSM covers Hardware, Software, SaaS, Network, Call center, Helpdesk, ASP portal and IT operation. Servicedesk is selected as target area where valid sampling is addressable and service change is rapid. Traditional Helpdesk was focusing on technical support to solve internal IT issues passively. But it was evolved into Service Desk which focus in process and provide integrated service from customer's business view point preventively and proactively. Accordingly outsourcing types business are normally performed by group of professional capability. Service quality is measured under the SLA(Service Level Agreement). This study utilized SERVQUAL model as service quality measuring tool developed by Parasuraman, Zeitaml and Berry to find critical factors to satisfy customer. And test was processed regarding effectiveness of IT organization and customer view point thru sampling. Though valid parameters can be changed by ITSM areas under the SERVQUAL models, they naturally can be accepted as a index of service quality measurement after sampling test with acceptable significance. And I recommend to follow this study as a preparation before official SLA.

• 한국산업정보학회:학술대회논문집
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• 한국산업정보학회 2007년도 춘계학술대회
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• pp.7-10
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• 2007

Since 2003, the biggest trade partner of South Korea has not been America but China. China appears to be a strong competitor of South Korea in every field of international market and even in IT industry, which has been one of the most competitive field of Korean Economy. IT Industry is now becoming a driving locomotive of economy in South Korea and China. It is reported that the IT gap between South Korea and China is shorten to be 1.7 years in 2006, from 2.6 years in 2003 and will be within one year in 2010. China has been aware of the urgent need of developing electronic and information industry in order to improve its productivity. In the results of the efforts to develop its IT industry, China has achieved average 25% yearly growth rate of IT manufacturing industry since 1991. Since 2004, South Korea has pursued IT 839 strategy. How South Korea and China can sustain the continuous development of IT industry. South Korea IT is expected to utilize China's through the mutual cooperation, which results in mutual benefit. To achieve the mutually benefited cooperation and specially to result in Small & Medium sized Korean companies' cooperation with China's, China is expected to improve the market system and create an environment of admitting intellectual property.

• 디지털융복합연구
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• 제11권3호
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• pp.59-71
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• 2013

클라우드 서비스(아마존 웹서비스 등)를 활용하여 글로벌 경쟁력을 갖춘 중소업체의 온라인 서비스(예. Zynga, 파프리카랩)가 등장하거나 금융시장 분석서비스가 클라우드를 활용하는 등 클라우드의 활용도가 높아지고 있으나, 국내 중소기업의 클라우드 이용은 아직 낮은 수준에 머물고 있다. 특히, PaaS(플랫폼 클라우드)가 성장하면서 모듈화된 인터넷 도구를 손쉽게 활용하여 비즈니스를 개발하는 행태가 증가할 것으로 전망되는 만큼, 국내기업의 IT부문 경쟁력 제고를 위하여 국내외 도입 성공사례를 연구하였다.

• 한국IT서비스학회지
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• 제16권1호
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• pp.41-53
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• 2017

Recently, due to the economic recession and increase of ITO (IT Outsourcing), bidding in software industry has been recognized as more competitive and the importance of software bid evaluation for corporate selection is being increased. This study aims to analyze and prioritize influential factors in the software bid evaluation criteria which is adopted as the main evaluation model of national software businesses by Ministry of Science. The priority was developed by AHP (Analytic Hierarchy Process) through pair-wise comparison. For the analysis, this study developed analysis model for AHP and conducted survey of experts who have work experience for more than 10 years in the IT industry. As the result of analysis, weighted factors in the evaluation criteria were deduced and differences of priority factors between purchaser and bidder were investigated. The analysis showed differences of view point in the bidding process. With these results, this study suggests how to write a proposal strategically and effectively in perspective of the purchaser. It is expected that priority factors will be adopted in strategic proposals in both bidder and purchaser. For purchaser, the priority will be adopted to select reliable bidder. So, we expect that the priority factors will be used to get more values for both bidder and purchaser in their business atmosphere.

• Journal of Information Processing Systems
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• 제14권5호
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• pp.1087-1101
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• 2018

As cloud computing has become a widespread technology, malicious attackers can obtain the private information of users that has leaked from the service provider in the outsourced databases. To resolve the problem, it is necessary to encrypt the database prior to outsourcing it to the service provider. However, the most existing data encryption schemes cannot process a query without decrypting the encrypted databases. Moreover, because the amount of the data is large, it takes too much time to decrypt all the data. For this, Programmable Order-Preserving Secure Index Scheme (POPIS) was proposed to hide the original data while performing query processing without decryption. However, POPIS is weak to both order matching attacks and data count attacks. To overcome the limitations, we propose a group order-preserving data encryption scheme (GOPES) that can support efficient query processing over the encrypted data. Since GOPES can preserve the order of each data group by generating the signatures of the encrypted data, it can provide a high degree of data privacy protection. Finally, it is shown that GOPES is better than the existing POPIS, with respect to both order matching attacks and data count attacks.

• 한국IT서비스학회지
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• 제18권2호
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• pp.75-96
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• 2019

These days, many companies use information systems as a basis for organizational management activities and as an important component of sustainable management. Thus, securing and operating a high-quality information system that can improve the efficiency of business processes is a large part of corporate competitiveness. In order to get such a critical information system, it is only possible to successfully carry out the project. Various attempts and studies have been undertaken to increase the success rate of the project. However, the reality is that the success rate is still not getting much better. In this study, the concept of quality of service, which has long been actively studied in marketing area, was applied as a new factor to enhance the project's success. In this study, project performance activities were defined as the act of providing services. A survey of 164 valid collection data was analyzed. The analysis used SPSS 23. Four process quality factors (customer participation, customer response, knowledge and skills, reliability) and 21 metrics were derived. Through this research, I hope to be the starting point of applying process quality concept as a new breakthrough to increase success rate of project.

• 산업경영시스템학회지
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• 제44권2호
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• pp.93-101
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• 2021

The purpose of this study is to analyze the adequacy of production capacity of the assembly process system of mobile bath vehicle's top box panel and process design through a simulation analysis. Towards this end, the layout of the facility designed with pre-verification job using a simulation modeling and an experiment, and facility, logistics process, and personnel input method were made into a simulation model, and the design system's adequacy was evaluated through an experiment. To produce 120 mobile bath vehicles annually, it was analyzed that 14 general workers and seven skilled workers were adequate through the experiment. It was also identified that three painting process lines carried out through outsourcing were adequate. Production lead time was 201.7 hours on average and it was 230 hours maximum. To meet customer delivery service level of 95% within the deadline when establishing a customer order and vehicle delivery plan, it was analyzed that more than 215 hours of lead time is needed minimum. If the process cycle time is reduced to 85% upon system stabilization and skillfulness improvement, it was analyzed that annual output of 147 vehicles can be achieved without additional production line expansion.

• 통상정보연구
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• 제12권4호
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• pp.193-211
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• 2010

These days, Korean government has been expanding Free Trade Agreement (FTA) with major countries. Expansion of FTA, which means opening up the markets, can be the opportunity to develop for those enterprises with global competency; however, it surely brings disadvantages to such small and medium enterprises which function as an outsourcing and a subcontracted to large enterprises. For Korean economy to overcome the national income of US$20,000 and to jump up to the level of advanced countries, it is imperative to perceive a limit to the large enterprises only. Not only the leading efforts of small and medium enterprises to double the exports, but also realizing the policy reform for the consistent and intimate policy between the government and companies have to be proceeded. Therefore, primarily in this study, first, it includes the overview of the change in trade-environment in an era of FTA, governmental system and policy to support export for the small and medium enterprises; secondly, examination of the export capacity and some problematic factors in export for small and medium enterprises. Ultimately, it is suggested both reinforcement for global competency of the small and medium enterprises and an alternative policy for the support system in the time expecting export expansion.

• 교육시설
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• 제15권2호
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• pp.39-49
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• 2008

School facilities maintenance is concerned about providing clean and safe environments for children. It is also about creating a physical setting that is appropriate and adequate for learning. But many of the school buildings in Korea have been maintained and operated by each school manger or pubic officers in the Educational Department. This system could not extend the life of building components, keep equipment functioning as designed or sustain a sage and healthful environment because of its non-professionality and the dual fiscal system. In order to improve such problems, it is proposed to privatize the maintenance of school building. It is sure that the new way to outsource services reduce costs and provide high quality services. Competitive contracting with the private sector can provide schools with expertise, flexibility and cost efficiencies as well as help school administrators focusing on educating the children. This study explores the maintaining status of existing schools, analyses the cases about BTL schools and the foreign country's policies and surveys the outsourcing cases of Kyungki-do schools. Finally it proposes more appropriate plans for privatizing the maintenance way of school building in Korea.