• Journal of Information Technology Applications and Management
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• 제15권1호
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• pp.203-224
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• 2008

The purpose of this study is to investigate the evaluation perspectives of IT business value and empirically analyze the differences of evaluation perspectives between ex ante evaluation and post implementation evaluation, and among various information system types. 4 evaluation perspectives which have been used in the previous studies and in the field of industry practices are financial, customer, internal process, and growth, which are based on the BSC model. Data of 98 information systems have been collected from 89 companies including manufacturers, banks, insurances, and stock trading companies. As results of multi-way MANOVA test, 3 out of 8 hypothesis have been accepted statistically. While the order of importance of 4 perspectives in ex ante evaluation is customer, financial, internal process, and growth, the order of post implementation evaluation appears to be much different : that is, internal process, customer, financial, and growth. These findings provide insights for both IT practitioners and researchers.

• 기술혁신학회지
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• 제8권3호
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• pp.1087-1116
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• 2005

This research examines performance evaluatees' opinions regarding the institutional performance evaluation systems of Government S&T Research Institutes (GRI). Research methodology is as follows: first, four perspectives of Kaplan & Norton (1992) Balanced Scorecard Model are revised into six perspectives suitable to GRI's characteristics. Second, experts classify current performance evaluation measures into the six perspectives. This enables different evaluation systems of three GRI evaluation groups to be compared under the same evaluation measures. Third, GRI's evaluatees are asked to allocate ideal weights on the performance measures. The evaluatees' weights are compared with the weights of current performance measures, and the characteristics of evaluatees' opinions about current performance evaluation systems are analyzed. Results are as follows; first, six perspectives for Korean GRIs are financial, long-term outcome, short-term outcome, strategic direction, project management, human resources perspectives. second, GRI evaluation systems put the most weights on the long- and short-term outcome perspectives and the least weights on the financial perspective. This result complies with theoretical model: in performance evaluation of GRIs, the customer perspective is the most important one while the financial perspective is the least important one. Third, evaluatees think that the long-term outcome perspective of the Basic-technology GRI group and the short-term outcome perspective of the Applied-technology GRI Group needs more weight. Fourth, it is found that the current systems have more weights on the project management and strategic direction perspectives than evaluatees think. The possible explanation of this result would be that since the measures of these perspectives are relatively easier to set up than those of other perspectives, the current systems contains larger number of measures and, accordingly more weights.

• 한국산업정보학회논문지
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• 제11권2호
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• pp.86-97
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• 2006

90년대 중반에 이르러 정보화 사업의 규모가 커지면서 실패사례가 빈번히 발생함에 따라 정보화 성과평가에 대한 관심이 대두되고 있다. 또한 최고경영자들이 관심을 가지고 있는 정보시스템에 대한 투자비용과 정보시스템의 성과와의 관계에 대한 연구가 매우 미흡하여 이 분야에 대한 연구의 필요성이 고조 되고 있다. 본 연구에서는 DeLone & McLean의 정보시스템 성공모델과 이국희의 기업정보시스템 평가모델 및 Kaplan & Norton의 균형성과지표(BSC)를 바탕으로, 정보시스템의 비용대비 투자효과를 측정하였다. 모형 내 변수들 간의 관계성을 연구하기 위하여 경로분석을 실시한 결과, 투자비용은 시스템의 질 및 정보의 질에, 시스템의 질과 정보의 질은 사용자 만족도에, 사용자 만족도는 재무적성과, 고객만족도, 내부업무 프로세스에 대해 유의적인 영향을 미치는 것으로 나타났다. 본 연구를 통해 정보시스템에 대한 적절한 투자가 사용자의 만족도를 높여 궁극적으로 조직 성과로 귀결된다는 것이 증명되었다.

• 한국병원경영학회지
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• 제21권4호
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• pp.1-12
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• 2016

The purpose of this study are suggest to performance measurement model of Electronic Medical Record(EMR) and Key Performance Index(KPI). For data collection, 665 questionnaires were distributed to medical record administrators and insurance reviewers at 31 hospitals, and 580 questionnaires were collected(collection rate: 87.2%). Regarding methodology, Critical Success Factor(CSF) and index of the information system were derived based on previous studies, and these were set as performance measurement factors of EMR system. The performance measurement factors were constructed by perspective using BSC, and analysis on causal relationship between factors was conducted. A model of causal relationship was established, and performance measurement model of EMR system was proposed through model validation. Analysis on causal relationship between performance management factors revealed that utility cognition of the learning & growth perspective factor had causal relationship with job efficiency(${\beta}=0.20$) and decision support(${\beta}=0.66$) of the internal process perspective factors, and security had causal relationship with system satisfaction(${\beta}=0.31$) of the customer perspective factor. System quality had causal relationship with job efficiency(${\beta}=0.66$) and decision support(${\beta}=0.76$) of the internal process perspective factors, all of which were statistically significant(P<0.01). Job efficiency of the internal process perspective had causal relationship with system satisfaction(${\beta}=0.43$), and decision support had causal relationship with decision support satisfaction(${\beta}=0.91$) and job satisfaction (${\beta}=0.74$), all of which were statistically significant(P<0.01). System satisfaction of the customer perspective had causal relationship with job satisfaction(${\beta}=0.12$), job satisfaction had causal relationship with cost reduction(${\beta}=0.53$) of the financial perspective, and decision support satisfaction had causal relationship with productivity improvement(${\beta}=0.40$)of the financial perspective(P<0.01). Also, cost reduction of the financial perspective had causal relationship with productivity improvement(${\beta}=0.37$), all which were statistically significant(P<0.05). Suitability index verification of the performance measurement model whose causal relationship was found to be statistically significant revealed that $X^2/df=2.875$, RMR=0.036, GFI=0.831, AGFI=0.810, CFI=0.887, NFI=0.838, IFI=0.888, RMSEA=0.057, PNFI=0.781, and PCFI=0.827, all of which were in suitable levels. In conclusion, the performance measurement indices of EMR system include utility cognition, security, and system quality of the learning & growth perspective, decision support and job efficiency of the internal process perspective, system satisfaction, decision support satisfaction, and job satisfaction of the customer perspective, and productivity improvement and cost reduction of the financial perspective. In this study, it is expected that the performance measurement indices and model of EMR system which are suggested by the author, will be a measurement tool available for system performance measurement of EMR system in medical institutions.

• 경영정보학연구
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• 제11권3호
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• pp.63-82
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• 2009

기업간 B2B 전자상거래를 함에 있어, 판매기업은 판매대금회수의 안정성을 높이고 구매기업은 구매자금 확보를 위한 B2B 전자상거래 보증서비스가 사용되고 있다. 본 연구는 B2B 전자상거래 보증서비스의 지속적인 서비스 개선과 성과관리를 위한 KPI(Key Performance Index) 개발을 목표로 하고 있다. 그에 대한 사례로 'RFID기반 전자상거래 보증 중계 서비스 모델'에 대한 KPI를 도출하였다. KPI 개발을 위해 본 연구에서는 BSC(Balanced Score Card)를 응용한 IT BSC 모델을 적용하여 RFID 기반 전자상거래 보증 중계 서비스 모델의 KPI를 제시하였다. KPI 지표 도출은 크게 서비스 목표와 지표 연계, KPI Pool 구성단계, 지표 평가 및 지표선정 기준 마련, 최종 확정 및 적용의 4단계로 이루어 졌다. 본 연구를 통해 도출된 RFID기반 전자상거래 보증 중계 서비스 모델의 KPI는 1차적으로 서비스의 지속적인 유지관리 할 수 있는 기준을 제시하고, 이를 바탕으로 추후 서비스를 제공하는데 있어 서비스의 자체의 활성화 및 타 산업으로 서비스 확대를 위한 지침을 제공하고자 하였다.

• 산업공학
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• 제17권3호
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• pp.338-348
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• 2004

OECD countries including Korea positively adopt performance-based budget systems which convert an input-centered system to an output-centered system to solve two baffling problems: public expense retrenchment and efficiency recovery of government management. Output management of IT project propelled in public sector becomes a prominent figure influenced by these keynote of policy. However, it is placed in difficult circumstances to develop a performance index and the methodology to cover characteristics of IT project, measuring the goal achievement of business and the customer contentment according to the phases of business progress. Existing studies of IT project accomplishment measurement have been fulfilled on the subject of business targeting on IT technology application, administrative information network business and national base of information network construction. Most of the studies have been executed using BSC or AHP to reflect synthetically business specifics of IT project from a methodological point of view. In this study, we propose a structural equation model (SEM) to develop a performance index which measures the outcome of IT project according to the phases of business progress, avoiding a simple presentation of project outcome or conceptual frame. The proposed SEM is applied to the survey results of "IT support project for Small and medium business". Based on the fitted model, we apply ACSI concept to develop an Information Technologization Success Index (ITSI). This index allows us comparison of several IT vendors as well as feedback information for further improvement.

• International Journal of Advanced Culture Technology
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• 제11권1호
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• pp.171-180
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• 2023

This study is to develop a performance analysis model for SMEs.Based on similar performance indicators through previous studies, performance indicators for SMEs were rewritten.Through the Korean Journal Citation Index (KCI), 75 related data were classified and a comprehensive SME performance analysis model was developed.Performance analysis was divided into two axes and classified into tables.The horizontal axis is the spatial performance range, which is divided into three areas: performance management by department/function, integrated performance management for the entire organization, and governance performance management requiring policy feedback. The vertical axis is subdivided into short-term, mid-term, and long-term by time and growth stage, and is divided into three parts: technical performance according to technological input, economic performance as organizational performance, and social performance for policy utilization. Then, performance indicators were mapped to each column. As a result of the survey, 28% of technical performance was analyzed as a result of frequency analysis, and performance indicators were organized into five categories: IT, R&D, certification, patent, and innovation. Economic performance was divided into 29%, BSC, HRD, logistics, production quality management, financial support, asset management, etc. 6 categories, social performance 43%, ESG, marketing, export, policy support, consulting, cooperation, etc. 7 categories.Limitations of the study include the narrowness of the survey that derived only performance indicators despite being a meta-analysis, and the performance model was mapped and classified according to growth stage and support period.however Insufficiency of validity due to lack of evidence, performance indicators were developed, but there were limitations in utilization for practical use.

• 한국인터넷방송통신학회논문지
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• 제21권2호
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• pp.157-167
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• 2021

정보기술의 중요성에도 불구하고 정보화 성과 관리 연구와 성과 관리 방법은 매우 미흡하다. 본 논문에서는 협업과 공정상의 복잡도가 높은 조선해양산업의 특성을 반영한 전사적 정보화 성과 평가 및 관리 모형인 SSU-ITPM 모형을 제시하였다. 본 모형은 정보화 기획 및 사업관리, 정보화 현업 활용 평가, 정보화 활용 품질 평가, 정보화 사용자 만족도 평가, 정보화 효과 달성 평가로 구성하였다. 또한 D사 적용 사례를 통해 해당 모형의 실무적 활용 타당성을 확인하였다. 본 연구는 조선해양 분야와 같은 ETO 플랜트 기반 기업의 정보화 성과관리에 실무적 참조 모형을 제공할 것으로 사료된다.

• 한국국방경영분석학회지
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• 제2권1호
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• pp.185-194
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• 1976

A terminal response time analysis for a general class of terminals-to-computer subsystem is presented in this paper. On the point of the front view, it should be considered for R.O.K. Military Defense to set up the communication network in order to facilitate for the currency of the information and the data communication system. The model used to study is based on the advanced data communications system in which terminals are connected to Terminal Control Units(TCU) that are in turn connected to local Front-End Processor(FEP). The line control procedures used to interface a TCU and an FEP may be half-duplex Binary Synchronous Communication(BSC), half-duplex Synchronous Data Link Control(SDLC), or full-duplex SLDC. This paper will contribute to facilitate the initial phase of system design and configuration for the Military Defense Communication Network System in future.

• 한국경영과학회지
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• 제25권3호
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• pp.137-154
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• 2000

This paper suggests a balanced scorecard (BSC) framework for measuring and evaluating the performance of knowledge workers in professional service firms(PSFs) which are typical knowldege-based organizations. As a strategic learning system, the balanced scorecard allows business leaders to drive and modify their business strategies based on the balanced measurement of key performance indicators(KPIs), which are basically divided into four domains such as financial achievement, customer orientation, internal business process, and innovation and learning. Conducting a focused case study on performance evaluation of knowledge workers from a balanced viewpoint, we could evaluate their competency and potential in more comprehensive manner. We also employ the analytic hierarchy process (AHP) approach for derive relative weights of key performance indicators and link it to a spreadsheet model for rating the individual performance of knowledge workers in a systematic way.