• 산업기술연구
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• 제28권A호
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• pp.191-194
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• 2008

IT governance becomes one of hot issues in corporate information system including university ERP. IT governance provides IT value and mitigates IT-related risks such that the organization takes new business chances and grows in the future. In this study, we briefly introduced IT governance and university ERP in the viewpoint of alignment to the business goal of the organization. And then, we proposed an strategic approach of IT governance for university ERP system with new performance evaluation items from IT-BSC. Finally, we pointed out some related research topics as further studies.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2011년도 정기총회 및 추계학술대회 논문집
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• pp.3220-3225
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• 2011

Current IT Tools for construction project have been developing to satisfy the requirements of improving productivity and quality. Especially, the critical technology of the construction IT tools is the BIM (Building Information Modeling) which integrates and controls the construction information by modeling the structures in the virtual environment. Many domestic studies have been performed for developing various BIM tools and these have been demonstrated through a successful case study. However, because of the most studies focused on architecture and major construction firms, small construction firms are very difficult to utilize a BIM tool without a verification of it. To resolve these problems, this study suggests performance indicators to quantitatively assess the utilization of 4D CAD which is one of the representative BIM tools by BSC (Balanced Score Card). This performance indicator will be used as a measurement for applying IT tools in Construction Project.

• 경영정보학연구
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• 제22권2호
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• pp.53-76
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• 2020

본 연구는 유통매장의 새로운 가격정보시스템으로서 국내 오프라인 매장으로 확산되고 있는 전자가격라벨(Electronic Shelf Labels; ESL) 시스템의 도입성과와 관련한 탐색적 실증연구이다. 연구의 수행을 위해서 성과요인으로서 8개의 측정항목을 IT-BSC 관점에서 도출하였고, 각 항목들 간의 우선순위를 상대 평가하기 위한 방법으로서 AHP 기법을 사용하였다. 약 1년 6개월 동안 진행된 설문조사를 통해서 ESL 시스템 도입 전후의 성과요인 측정항목들에 대한 매장 직원들의 우선순위 인식변화를 조사하였다. 조사결과 도입 전과 도입 후 사이에서 우선순위가 높은 항목들에 차이가 발생한 것을 알 수 있었다. 본 연구는 제품과 서비스에 대한 기대 요인과 사후 성과 간의 인식의 변화를 측정하는 데에 AHP 기법을 활용했다는 점에서 학술적 시사점을 제시하며, 사용경험의 성숙도에 따라 변화하는 고객가치제안을 위해 제품과 서비스의 지속적인 개선 필요성을 제기한다는 점에서 실무적 시사점을 제시하고 있다.

• International Journal of Quality Innovation
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• 제8권1호
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• pp.40-75
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• 2007

In the early industrial age which with high intensity of machine and labor, using financial measurement index was good enough to tie in company's mechanization and philosophy of management and been in efficiency. But being comply with "New Economic age," a new economic environment is full of knowledge and information, the enterprise competition had changed from tangible assets, plants to intangible innovation ability of knowledge. As recognizing the new tendency by enterprise, they value gradually the growth and influence from learning. Practice of organization learning not only needs firm structure and be in coordination with both hardware and software, but also needs an affect measurement model to offer enterprise to estimate learning performance. It's a good instrument of financial performance measure mold in the past years, But it's for measuring the past, couldn't formulate enterprise trend to future, hard to estimate investment for future, such as development of products, organization learning, knowledge management etc, as which intangible assets and knowledge ability just the key factors of being win around competition environment in the future. In 1992, Kaplan and Norton brought up Balance Scorecard (BSC) on Harvard Business Review, as an instrument helping enterprise to measure performance, which is being considered to be a most influence management instrument. It added non-financial index such as customer, internal process and learning growth besides traditional financial index, as offering enterprise an index to measure and manage intangible assets and intellectual property. As being aware of organization learning is hard to be ignored in the new economic age, this research is based on learning and growth of BSC, and citing one national material company try to let the most difficult measurement performance of organization learning, to be estimate through BSC, analyze of factor and individual case, to discuss the company how to make the related strategy and vision of organization learning to develop learning and growth of the structure of BSC, subject the matter of out put factors to be discussed, and measure the outcomes as a result of research. The research affect offers (1) the base implement procedure of carrying out BSC; (2) the reference of formulating measurement index while enterprise using BSC to estimate performance of organization learning; (3) the possibility bottleneck maybe forcing while carrying out BSC, to be an improvement or preventive for enterprise.

• 산학경영연구
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• 제18권2호
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• pp.83-110
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• 2005

최근 공공부문에서 성과관리의 필요성이 강조되고 있다. 그 방법론 중 하나로 제안되고 있는 것이 균형성과표(BSC)에 의한 성과관리이다. BSC는 재무적 측면 뿐만 아니라 조직의 내부 프로세스와 구성원 역량, 그리고 고객의 관점 등에서 성과관리를 할 것을 제안하고 있다. 그동안 공공부문은 민간부문과 비교하여 성과측정 및 관리를 소홀히 해 왔던 것이 사실이다. 그 이유는 민간부문처럼 경쟁의 심화 및 지속적인 수익창출을 위한 성과주의 조직관리의 필요성이 공공부문에서는 제기되지 않았기 때문이다. 그러나 공공성 뿐만 아니라 효율성과 지속적인 혁신이 중요한 가치가 됨에 따라 성과지표의 선정 및 관리에 따른 성과향상이 중요해지기에 이르렀다. 본 연구는 공공부문에서 성과관리의 일환으로 제기되고 있는 BSC의 타당성을 검토하고 BSC의 도입이 공공부문의 인사관리에 어떠한 영향을 미치는지를 살펴보고자 한다. 나아가 공공부문의 바람직한 인사관리 방향성에 대하여 제안하고자 한다.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2008년도 춘계학술대회
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• pp.745-754
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• 2008

현대사회에서 정보기술의 급격한 발전은 사회전반에 걸쳐 큰 영향을 미치고 있으며, 이러한 변화 속에서 국민에게 보다 편리하고 효율적인 행정서비스를 제공하려는 정부의 노력도 끊임없이 진행되고 있다. 전자정부 11대 중점과제의 하나인 "4대 사회보험 정보연계시스템 구축" 사업은 2002년부터 운영 중에 있으나, 정보연계사업 고유의 성과를 평가하는 체계가 마련되어 있지 못한 실정이다. 평가체제의 미비는 사업목표의 객관적인 달성정도를 파악할 수 없을뿐 아니라 향후 달성목표치 설정을 위한 기준선정이 불가능하며, 나아가 대국민 서비스의 질적 향상을 극대화 하는데 필요한 객관적인 자료의 부재로 이어진다. 본 연구는 4대 사회보험 정보연계시스템이 구축목표에 부합되게 운영되고 있는지를 평가하는 지표가 필요하며, 그 필요성에 따라 IT조직 및 기술에 관한 성과평가기법인 IT-BSC 성과평가모델을 활용하여 4대 사회보험 정보연계시스템의 특성에 최적화된 성과평가모델을 제안하고자 한다. 제안된 성과평가모델는 4대 사회보험 정보연계시스템의 성과평가지표로 활용됨으로써 향후 운영방향설정 및 목표달성도 측정의 주요한 정보로 활용될 것이다.

• 한국경영과학회지
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• 제26권3호
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• pp.21-37
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• 2001

Riding on the wave of the information technology revolution, a slow of internet venture businesses (IVB) came into being. Hence, one of the recent developments in Korean capital market has been the proliferation of IVB, which is in accordance with the worldwide trend of ‘new economy’. Although the fair valuation is crucial for the nourishment of IVB, it is difficult to apply traditional valuation methods to these firms without reservation. It is due to the facts that most venture firms have little records of performance, grow unprecedently fast, and have highly uncertain future. The main purpose of this study is to suggest performance evaluation system of IVB and to develop KPE (Key Performance Indicators). Our empirical study is based upon Kaplan & Norton’s Balance Scorecard (BSC) approach. Specifically, our research has been conducted by the following two subsequent procedures: Firstly, seven internet venture firms have been selected and their executives have been interviewed by FGI(Focus Group Interview) method. Based upon these results, performance indicators have been developed. Secondly, by using the above mentioned BSC items (i.e., financial perspective, customer perspective, internal perspective and innovation & learning perspective), questionnaires have been constructed and sent to IVB through e-mail as well as over the Fax. Among the collected 110 samples, reliable 106 samples have been used to build BSC model and to draw our conclusion. In the future study, it would be much better to consider the role of strategy in IVB and the causal relationship among Key Performance Indicators of BSC.

• 산업경영시스템학회지
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• 제44권1호
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• pp.17-25
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• 2021

Ammunition Demilitarization facility (ADF) should be set up the feasible goals and continue to operate, taking into account non-profit characteristics. However, due to the lack of performance measurement methods in ADF, which are essential to national policy at a significant cost each year, the reliability of the evaluation results can be insufficient. In this paper, the Balanced Score Card (BSC) method was applied that could be evaluated to reflect the financial and non-financial features. The relevant literature research and army regulations reflected the results of various interviews of the expert group. The extraction of success performance area in ADF was confirmed using the BSC method and the Decision Variable (DV) candidate was created to use regression for selecting the DV. Additionally, the key performance indicator was presented by verification the feasibility of content by conducting the survey of experts. The implications of this paper are as follows. First, the proposed BSC model was found to be suitable for practical use in ADF reflecting the non-profit characteristics. Second, accurate evaluation of ADF can contribute to long-term development of ADF. Finally, it can be applied to the management process of the other military sector, so it can be expected to play a role in providing basic data and spreading it to other areas.

• 대한안전경영과학회지
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• 제16권4호
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• pp.343-349
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• 2014

Many systems using RFID/USN were and are being developed. Some systems are used in practice and some are not. Generally, the main reasons not being used are: The prices of chips are too high considering the effects. The application domain is not appropriate for RFID/USN. So, various skills for higher sensing precision have been introduced like using multiple sensors and avoiding metals which deter sensings seriously. Now, it is time to evaluate systems which were developed using RFID/USN technology. However, no systematic approach has been made for the evaluation. In this paper, a framework using BSC is introduced for the evaluation of systems using RFID/USN. In this framework, some Critical Success Factors(CSF) are derived and some Key Performance Indices(KPI) are developed for each CSF.

• 경영과학
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• 제30권1호
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• pp.149-165
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• 2013

This study empirically investigated the changes of performance evaluation systems under the environment of supply-chain e-commerce. The objectives of e-commerce include obtaining financial profit, internal innovation through processes integration, learning with information flow, and customer satisfaction through quick response. These objectives are generally consistent with the four evaluation measures of balanced scorecard(BSC). This study, first, demonstrated that perceived environmental uncertainty(PEU) has a significant effect on the adoptions of e-commerce and BSC, and severe competition positively influences the use of e-commerce. With cluster analysis and subgroup analysis, we also showed that under the high adoption levels of e-commerce, the high utilization of BSC can improve the supply-chain performance of a firm. In addition, it was found that the use of e-commerce indirectly and significantly affects supply-chain performance through inter-organizational information flow, and the supply-chain performance of a firm leads to the improvement of organizational performance.