• 시큐리티연구
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• 제36호
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• pp.111-137
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• 2013

이 연구는 기계경비서비스품질이 기계경비고객만족이 고객충성도에 미치는 영향과 전환장벽이 고객충성도에 미치는 영향을 규명하는데 있으며, 조사대상자는 현재 C, S, N, T업체의 기계경비를 이용하고 있는 사업장의 업주들 560명을 대상으로 설문지를 배포하여 조사하였다. 본 연구에서 실증 분석된 연구가설의 결과를 요약하고 고객 전략적 측면에서 시사점을 제시하면 다음과 같다. 첫째, 성별에 따라 기계경비만족도가 대안의 매력에 미치는 영향과 인간관계가 고객충성도에 미치는 영향은 남, 여 간의 차이가 나타났으며, 이용기간 및 연령대에 따라 기계경비서비스품질만족도와 대안의 매력은 차이가 있는 것으로 나타났다. 둘째, 기계경비서비스품질만족도가 높을수록 기계경비고객만족도, 전환비용 및 인간관계에 정적(+)인 영향을 미치는 것으로 나타났다. 셋째, 기계경비고객만족도가 높을수록 전환비용, 인간관계 및 고객충성도에 정적(+)인 영향을 미치는 것으로 나타났다. 넷째, 전환비용이 고객충성도에 미치는 영향에서 전환비용이 높을수록 고객충성도에 정적(+)인 영향을 미치는 것으로 나타났으나, 인간관계 및 대안에 매력에는 유의한 관계가 없는 것으로 나타났다. 이상의 연구결과를 종합해 보면 기계경비이용자들이 기계경비서비스품질만족과 기계경비고객만족도에 대한 인식을 높게 하고 이러한 높은 인식이 전환장벽을 구축하여 높은 고객충성도를 높일 수 있다는 결론을 얻었다. 따라서 기존고객들에 대한 철저한 고객관리와 함께 기계경비서비스품질과 기계경비고객만족도, 전환비용에 대한 투자와 노력이 핵심전략임을 제시할 수 있다. 성공적인 경영을 위해서는 고차원적인 기계경비서비스 품질만족도와 장기고객에게 다양한 고객기반 강화프로그램을 마련하여 고객들에게 실질적인 가치와 편익을 제공함과 동시에 가격적으로 탄력적인 자세를 취하여 높은 전환비용을 마련하여 고객들이 차별화를 직접적으로 지각할 수 있는 각종 커뮤니케이션과 홍보채널을 마련한다면 충성도가 높은 고객집단을 개발하고 유지할 수 있을 것이다.

• Asia Pacific Journal of Business Review
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• 제6권1호
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• pp.61-73
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• 2021

This study attempted to examine the structural relationship between the main factors that determine the intention to continue participation in yacht activities. Specifically, motivation for yacht activities was divided into achievement motivation, social motivation, escapist motivation, conspicuous motivation, and hedonic motivation, and the effect of each motivation on the satisfaction and continuous intention of yacht activities was examined. This study surveyed 338 ordinary people who were interested in yacht activities or had experience in yacht activities, and verified the main hypothesis through regression analysis. The main analysis results of this study are as follows. First, it was found that achievement motivation did not affect satisfaction. Second, it was found that social motivation had a positive (+) effect on satisfaction. Third, it was found that escapist motivation had a positive (+) effect on satisfaction. Fourth, it was found that the conspicuous motivation had a positive (+) effect on satisfaction. Fifth, it was found that hedonic motivation had a positive (+) effect on satisfaction. Sixth, it was found that the achievement motivation had a positive (+) effect on continuous intention. Seventh, it was found that social motivation did not affect continuous intention. Eighth, it was found that escapist motivation had a positive (+) effect on continuous intention. Ninth, it was found that the conspicuous motivation did not affect continuous intention. Tenth, it was found that the hedonic motivation had a positive (+) effect on continuous intention. Eleven, satisfaction was found to have a positive (+) effect on continuous intention. This study derived academic and practical implications based on the analysis results and proposed future research directions.

• 한국유기농업학회지
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• 제26권1호
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• pp.43-56
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• 2018

The objectives of this study are to analyze life satisfaction between agricultural and non-agricultural households using 1~4th KReIS (Korean retirement and income study) data, to investigate whether to affect on life satisfaction according to the employment industry of householder. and to examine various determinants of life satisfaction between agricultural and non-agricultural households. The summary of analysis results is as follows. First, life satisfaction is influenced by economic value. Also it is examined that both physical and mental health have a significant effect for life satisfaction. Especially, it is analyzed that the effect of mental health is larger than one of physical health for life satisfaction. In addition, it is investigated that life satisfaction of single-person households is higher than two or more person households. Second, there was significant difference between agricultural and non-agricultural households in life satisfaction. It was proved that life satisfaction of agricultural households is higher than non-agricultural ones. As a result, it is confirmed that life satisfaction is influenced by industrial characteristic and mental health rather than another determinants.

• 한국IT서비스학회지
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• 제9권1호
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• pp.73-90
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• 2010

Up to now, a shortage of SW staff has been a threat to providing satisfactory SW services in Korea. Therefore, it is necessary for us to understand factors that satisfy SW personnel and then retain them not to leave their current job positions. Hereafter, we examine whether SW manpower's job satisfaction fully mediates or partially mediates the relationship between the drivers of turnover intention such as satisfaction on IT education, job fitness, fairness of rewards and organizational moods and turnover intention. Using survey data from 745 SW staffs, we found that all antecedents except for satisfaction on IT education have significant impacts on job satisfaction as well as verified that the job satisfaction partially or fully mediates the relationships between job fitness, fairness of reward and organizational moods and turnover intention. Based on our findings, our results allowed us to provide a deeper understanding of the forces on turnover intention by examining the role of mediating effect on job satisfaction.

• 디지털산업정보학회논문지
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• 제11권2호
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• pp.167-179
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• 2015

Recently the small and medium sized companies are more difficult to find people than large companies. So it is natural that having a great interest in leadership and its effects in organizations. This study examines how transformational leaders influence on empowerment, self-efficacy and job satisfaction in IT company. Investigating the effect between transformational leadership and job satisfaction in IT company may also be a tip of an understanding of how to manage employee turnover. Samples of 387 employees in IT companies were analyzed by structural equation modeling using Lisrel 8.7 and it showed acceptable data-fit of proposed model and supported all of research hypotheses. The empirical results indicated that transformational leadership significantly influences empowerment, self-efficacy and job satisfaction and also it confirmed that empowerment and self-efficacy are effective mediators linking job satisfaction. That is the findings reveal that transformational leaders boost employee's job satisfaction indirectly.

• 아태비즈니스연구
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• 제6권2호
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• pp.63-79
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• 2015

The purpose of this study is to examine the effects of transformational leadership on job satisfaction and to examine the effects of transactional leadership on job satisfaction. This study tried to verify the facial feedback hypothesis in causal relations of charisma, intellectual stimulation, individualized consideration, contingent reward, management by exception, job satisfaction. The self-administerd survey was undertaken against 380 respondents who soldier working in Daegu. A total of 375 responses were collected. Excluding missing data, 337 usable data were used for analysis. Results of this study are as follows. First, it is found that charisma factor is positively impact on job satisfaction. Second, it is found that individualized consideration factor is positively impact on job satisfaction. Third, it is found that contingent reward factor is positively impact on job satisfaction. Fourth, it is found that management by exception is positively impact on job satisfaction. The theoretical implication and practical implication for the army and government are discussed. The limitations are also mentioned.

• 한국IT서비스학회지
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• 제15권1호
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• pp.179-195
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• 2016

Popular business magazines continue to highlight the employee's emotional intelligence in the organization. The purpose of this study is to explore a mediation mechanism of the relationship between emotional intelligence and job satisfaction in China IT corporation. For this, this study focused on examining the influential relationship between employee's emotional intelligence, Awareness of Self-Emotion, Awareness of other-Emotion, Emotion management, Emotion Control and job satisfaction and the mediating effect of organization culture awareness upon the relationship. Study findings are as follows : First, China IT corporation employee emotional intelligence has a significant positive(+) effect on job satisfaction and is partially supported organization culture awareness. Second, organization culture awareness has partially mediated effect on relationship between emotional intelligence and job satisfaction. In this study, the more employee's emotional intelligence have a positive impact on job satisfaction and organizational culture. We can designing a support program that emotional intelligence and organization culture awareness for China IT corporation employees will have direct influence upon job satisfaction. Employee's great talent to make good use of elements of emotional intelligence that promote the work environment and their's condition and the relationship between employee and employee.

• 한국IT서비스학회지
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• 제9권4호
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• pp.71-94
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• 2010

Based on IT that is an important competitive resource within the company, the purpose of this paper is to investigate whether the factors of internal IT audit consulting service quality affect the customer satisfaction. In this research. we have identified five different variables that affect the customer satisfaction which are reliability, professionalism, responsiveness, empathy and strategic partnership. Further, the causal relationship between customer satisfaction and audit consulting service Quality has been examined. This research was conducted empirically targeting business units the results could be summarized as follows. First, the study variables, reliability, professionalism, responsiveness, empathy. and strategic partnerships have been proved to be significant effect on customer satisfaction. Next, the strategic partnership of variables was the biggest influence on the customer satisfaction.

• 한국의상디자인학회지
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• 제23권3호
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• pp.73-85
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• 2021

The purpose of this study is to understand the influence of the professor's image making (internal, external, social image) perceived by college students on instructional outcomes. The influence of the professor's image making on class satisfaction and class commitment was analyzed, and the mediating effect of class satisfaction and the relationship between class satisfaction and class commitment in the relationship between image making and class commitment was considered. First, it was found that the external image and social image of the professor had a significant effect on class satisfaction. The level of interpersonal relations, such as communication, manners, manners, and intimacy as well as the management of external expressions, clothing style, makeup, hair, gestures, postures, attitudes, voices, speech, and speech speed brings satisfaction to the class. Second, it was found that the professor's inner image, outer image, and social image had a significant effect on class commitment. In order to satisfy the students' immersion in class, professors are required to manage internal, external, and social images. Third, it was found that class satisfaction had a significant effect on class commitment. If the class satisfaction is high, it means that class immersion also increases. Fourth, as for the social image of a professor, it was found that class satisfaction had a completely mediating effect in the relationship between class commitment, and the external image of a professor was found to have a partial mediating effect in class satisfaction in the relationship between class commitment. It was found that the social image of professors perceived by college students improve class satisfaction, and this improves class satisfaction further enhances class immersion.

• 한국실내디자인학회논문집
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• 제23권1호
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• pp.105-113
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• 2014

It is the purpose of the this study to use preliminary data to improve job environment, after looking job satisfaction and environment of interior construction workers. The following were the method of study. First, Through the literature, concept and the main theory on job satisfaction are examined. And It draws elements affecting job environment and satisfaction of interior construction workers. Based on this, we analyze job environment and satisfaction, and find what the satisfaction level is low, after a survey of interior construction workers. According to the survey, the result of the job environment is poor that people are working a lot more than a standard 10-hour day, not paid for it and absence of the education system for future. The larger workplace was in poor job conditions. the result of the job satisfaction is higher in case of smaller workplace or workers with less than 1 year or more than 8 year. As job satisfaction for interior construction score 3.30, it showed relatively higher satisfaction than job environment and satisfaction elements.