• 한국콘텐츠학회논문지
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• 제11권10호
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• pp.479-487
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• 2011

본 연구는 호텔산업에 있어서 다른 경쟁자들보다 우위를 획득하고 경영성과를 증가시키기 위한 방법을 찾고자 하였으며, 특히나 경영성과와 밀접한 관련이 있는 아웃소싱에 대해 연구하였다. 그리고 수도권에 위치한 특1급 호텔을 대상으로 하여 아웃소싱과 밀접한 관련이 있는 부서를 중심으로 총250부를 배포하고, 236부를 회수하여 경로분석을 통해서 호텔의 아웃소싱이 경영성과에 미치는 영향에 대해 분석하였다. 그 결과, 재무성과에 영향을 주는 요소는 계약비용, 기술, 계약서의 명확성, 내부 경영기법 등과 같은 것은 통제적 요소가 중요한 것으로 나타났다. 그리고 업무의 효율성에는 협력을 통한 서비스 질을 향상시키는 것이 중요한 것으로 나타났다. 즉, 호텔산업에 있어서는 아웃소싱회사와의 기본적인 통제 가능한 요소를 바탕으로 한 상호협력이 강화될수록 고객만족을 통한 경영성과에 대한 긍정적인 효과를 기대할 수 있을 것이라고 판단된다.

• 산업노동연구
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• 제24권2호
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• pp.293-319
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• 2018

본 연구는 통계청의 기업활동조사(2006년~2015년)를 병합하여 산업유형별 상용직 고용 결정요인을 분석하였으며, 그 결과는 다음과 같다. 첫째, 2015년 기준 외주를 활용한 기업의 비중은 73.2%였으며, 제조업(83.7%)이 비제조업(63.7%)에 비해 20%p 높았다. 그리고 지난 10년간의 외주비 증가율은 제조업 88.7%, 비제조업 44.2%로 나타나 제조업이 두 배 이상 높았다. 둘째, 상용직 고용 결정요인을 추정한 결과, 노동소득분배율, 영업이익률, 매출액, 연구개발 집중도, 외국자본비율 변수는 상용직 고용을 유의하게 증가시키는 반면, 외주비, 자본집약도, 임시 일용직비율 변수는 고용을 유의하게 감소시키는 것으로 추정되었다. 인건비 변수는 임금인상이 이뤄진 당해 연도는 상용직 고용을 감소시키지만, 그 다음해에는 상용직 고용을 증가시키는 것으로 나타났다. 셋째, 산업유형을 세분화하여 외주가 고용에 미치는 영향을 추정한 결과, 모든 유형에서 상용직 고용을 감소시켰으며, 감소 폭은 제조업에서는 기초소재형, 비제조업에서는 유통서비스형이 가장 컸다.

• 품질경영학회지
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• 제38권3호
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• pp.425-438
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• 2010

This study investigates what effects employment flexibility have on the business performance in the computer programming, system consultancy and related services. An analysis of the effects of employment flexibility on outcomes of human resource management revealed that companies which had a higher proportion of temporary agency workers and adjusted employment more frequently had higher turnover rates. The study also showed that the higher the proportion of non-regular workers, outsourcing and the easier it was to adjust working hours, the higher the absence rate. Meanwhile, companies that made employment adjustments more often showed higher defect rates and lower customer satisfaction. It was also found that in companies with a higher proportion of outsourcing and higher possibility of employment adjustments, workers were less interested in new technologies.

• 한국IT서비스학회:학술대회논문집
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• 한국IT서비스학회 2008년도 추계학술대회
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• pp.88-91
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• 2008

국내에서 SLA를 도입한 지 수 년이 지났지만 SLA에 대한 의미 있는 성과를 제시하는 사례는 많지 않았다. L그룹도 SLA를 도입하였지만 SLA와 연계된 대가산정 모델의 적용에 있어 다양한 이슈가 있어 왔고, 이를 해결하고자 수 년 간 계약모델을 지속적으로 발전시켜 SLA기반 장기계약모델(SLA V3.0)을 개발하여 적용하게 되었다. L그룹의 사례는 SLA 도입을 고려하고 있거나 현재 도입 중에 있는 조직들이 겪고 있는 다양한 이슈들에 대해 의미 있는 시사점을 제시한다.

• 동아시아경상학회지
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• 제10권3호
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• pp.75-91
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• 2022

Purpose - This study aims to predict the future market and draw policy implications by analyzing the trend of outsourcing housework through the food subscription service. Research design, data, and methodology - Content analysis was conducted on the consumption value emphasized in advertisements by item targeting food subscription service advertisements. Advertisements used as research data were extracted via keyword searches on Google web pages. A total of 30 advertisements selected were used for the final analysis. Result -The consumption values emphasized in the advertisements for staple foods, refreshments, and special foods were analyzed by considering the following factors: price, convenience, health, and pleasure. Convenience and health were emphasized in the staple foods, and price and pleasure were emphasized in the snacks. In the case of special foods, convenience and pleasure appeared together with a focus on health. Conclusion - Based on the trend of food subscription services, the implications for the market and policies for outsourcing housework through home meal replacement can be presented. Considering that the consumption value of a food subscription service is differentiated by item, it is necessary to formulate a plan to develop the market and policies related to outsourcing housework.

• 유통과학연구
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• 제20권6호
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• pp.87-97
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• 2022

Purpose: In the last few decades, the ceramic industry has become an important industry for Indonesia. The resulting product must be handled properly, because if material & product handling is not carried out properly it will impact on the quality of product. Based on the logistics outsourcing research gaps in the ceramics industry to logistics service provider (LSP), this study aims to analyze the logistics service improvement of LSP in accordance with the needs of the ceramic industry to minimize logistics outsourcing risks. Research design, data and methodology: In the field study, observations, interviews and surveys related to production and logistics activities in the ceramic industry & LSP were carried out. The next step is to analyze logistics service of LSP needed by the ceramic industry. Results: The final findings obtained from this research are the LSP need to improve 1) knowledge; 2) technology capability; 3) relationships; 4) service quality; 5) innovation; 6) commitment in services. Conclusion: In order to reduce logistics outsourcing risks in the ceramic industry, LSP in Indonesia need to improve the logistics services required by the ceramic industry with a focus on six areas of improvement.

• 한국IT서비스학회지
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• 제21권3호
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• pp.43-61
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• 2022

With the development of information technology, IT-based services in public administration has become more indispensable. As a result, the importance of IT maintenance projects to improve the efficiency of IT services and secure service levels is growing. Due to the nature of IT maintenance projects on local government, which mainly involve small and medium-sized IT companies in the region, business participating companies often do not have an appropriate methodology for service quality management. To solve this situation, the government has prepared a service level agreements (SLAs) that can be applied to IT maintenance projects. However, most local governments do not use SLAs for IT maintenance projects. As a result, various problems such as failure of the IT maintenance project or deterioration of quality are occurring Thus, this paper suggested major indexes to evaluate which service factors affect the efficient operation of information systems and the improvement of service quality in IT maintenance projects of local governments and analyzed the importance of indexes based on AHP method. Using this research method, this study found the theoretical implications on the outsourcing service of IT maintenance.

• 한국정보시스템학회지:정보시스템연구
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• 제14권2호
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• pp.25-53
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• 2005

To overcome rapidly changing business environment, companies are focusing on their core business areas. Outsourcing in general has become a standard to sustain competitive advantage. ASP(Application Service Provider) service, another form of IT outsourcing, is business model for providing a contractual service offering to deploy, host, manage and rent access to an application from a centrally managed facility. The main purpose of this study is to investigate on the factors contributing to the success of ASP services by conducting an empirical research to enterprises using ASP service. For this purpose, we developed a research model based on the literature reviews of ASP services, IT outsourcing, and relational exchange. A total of 106 usable survey responses has been used in the analysis. The unit of analysis was relationship and respondents were person in charge of ASP service of each corporation. The findings indicates that (1) service tangibles, customization, partnership, IS maturity and monitoring of the vendor had an positive influence upon non-economic benefits, (2) service tangibles, IS maturity and monitoring of the vendor had an positive influence upon economic benefits, and (3) service tangibles, reliability, partnership and monitoring of the vendor had positive influence upon satisfaction about outcomes of relationships.

• Journal of Information Processing Systems
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• 제9권4호
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• pp.548-566
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• 2013

The availability of technology and the abundance of experts in universities create an ample opportunity to provide a venue that allows a knowledge seeker to easily connect with and request advice from university experts. On the other hand, outsourcing provides opportunities and remains one of the emerging trends in organizations, and can very clearly observed in the Philippines. This paper describes the development of a reliable web-based approach to Knowledge Product Outsourcing (KPO) services in the Silliman Online University Learning system. The system is called an "e-Knowledge Box."It integrates Web 2.0 technologies and mechanisms, such as instant messaging, private messaging, document forwarding, video conferencing, online payments, net meetings, and social collaboration together into one system. Among the tools used are WAMP Server 2.0, PHP, BlabIM, Wordpress 3.0, Video Whisper, Red5, Adobe Dreamweaver CS4, and Virtual Box. The proposed system is integrated with the search engine in URLs, Web feeds, email links, social bookmarking, search engine sitemaps, and Web Analytics Direct Visitor Reports. The site demonstrates great web usability and has an excellent rating in functionality, language and content, online help and user guides, system and user feedback, consistency, and architectural and visual clarity. Likewise, the site was was rated as being very good for the following items: navigation navigation, user control, and error prevention and correction.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제15권8호
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• pp.2974-2992
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• 2021

Crowd-based outsourcing is an emerging trend in testing, which integrates advantages of crowd-based outsourcing in software testing. Open call format is used to accomplish various network tasks involving different types of testing levels and techniques at various places by software testers. Crowd-sourced software testing can lead to an improper testing process as if it does not allocate the right task to the right crowd with required skills and not choose the right crowd; it can lead to huge results, which become time-consuming and challenging crowd-source manager for the identification of improper one. The primary purpose of this research is to make crowd-based outsourced software testing more effective and reliable by relating association between the software tester, personality characteristic, and different levels of software testing, i.e., unit, integration, and system, in order to find appropriate personality characteristic for required testing level. This research has shown an observed experiment to determine which software testing level suits which personality characteristic tester in a crowd-based software testing environment. A total of 1000 software testers from different software houses and firms in Pakistan were registered to perform tasks at different software testing levels. The Myers-Briggs Type Indicator (MBTI) test is used to identify each tester's personality characteristic involved in this research study.