• International Journal of Internet, Broadcasting and Communication
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• v.10 no.2
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• pp.25-30
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• 2018

This paper is about wine quality classification with multilayer perceptron using the deep neural network. Wine complexity is an issue when predicting the quality. And the deep neural network is considered when using complex dataset. Wine Producers always aim high to get the highest possible quality. They are working on how to achieve the best results with minimum cost and efforts. Deep learning is the possible solution for them. It can help them to understand the pattern and predictions. Although there have been past researchers, which shows how artificial neural network or data mining can be used with different techniques, in this paper, rather not focusing on various techniques, we evaluate how a deep learning model predicts for the quality using two different activation functions. It will help wine producers to decide, how to lead their business with deep learning. Prediction performance could change tremendously with different models and techniques used. There are many factors, which, impact the quality of the wine. Therefore, it is a good idea to use best features for prediction. However, it could also be a good idea to test this dataset without separating these features. It means we use all features so that the system can consider all the feature. In the experiment, due to the limited data set and limited features provided, it was not possible for a system to choose the effective features.

• International journal of advanced smart convergence
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• v.10 no.4
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• pp.183-197
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• 2021

Xiaohongshu is called China's Instagram and is leading overseas product purchases and culture sharing. The purpose of this study is to investigate the structural relationship between Xiaohongshu service quality, emotional response perceived by users, and adhesion to confirm the impact on Xiaohongshu's adhesion at a time when non-face-to-face activities due to COVID-19 have increased. This study distributed and collected questionnaires from October 1st to October 7th, 2021, targeting 210 online shopping mall users. The research results were derived from a total of 206 questionnaires, excluding 4 questionnaires such as omission of record contents, and the causal relationship of the existing PAD model was attempted to be reported by revising and supplementing the existing PAD model. As a result of the study, first, it was confirmed that design among service quality had a positive effect only on ventilation during the user's emotional response. Second, it was confirmed that information among service quality had a positive effect on pleasure and ventilation among users' emotional responses. Third, it was found that security among service quality had a positive effect on pleasure among users' emotional responses. Finally, it was found that pleasure and ventilation had a positive effect on adhesion in the user's emotional response. Based on this result, it is expected that it will be used for operation on other online platforms than the plan for the development of Xiaohongshu.

• Journal of the Semiconductor & Display Technology
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• v.20 no.2
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• pp.121-125
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• 2021

Cloud service has the characteristic that it must be always available and that it must be able to respond immediately to user requests. This study suggests a method for constructing a proactive and autonomous quality and performance management system to meet these characteristics of cloud services. To this end, we identify quantitative measurement factors for cloud service quality and performance management, define a structure for applying a time series framework to cloud service application quality and performance management for proactive management, and then use big data and artificial intelligence for autonomous management. The flow of data processing and the configuration and flow of big data and artificial intelligence platforms were defined to combine intelligent technologies. In addition, the effectiveness was confirmed by applying it to the cloud service quality and performance management system through a case study. Using the methodology presented in this study, it is possible to improve the service management system that has been managed artificially and retrospectively through various convergence. However, since it requires the collection, processing, and processing of various types of data, it also has limitations in that data standardization must be prioritized in each technology and industry.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.10 no.7
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• pp.1575-1584
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• 2009

Improvement of service quality and to be caused by with high re-use result expandability, the importance of SOA softwares to be coming to be high recently, according to the [thu] your (Gartner) group from 2006 until 2011 CAGR (yearly average complex growth rate: Compound it is a tendency where in Annual Growth Rate) these 35% the domestic and foreign SOA software markets are increasing suddenly at this degree. It follows hereupon and in about quality rating of SOA softwares the demand is augmented in about development of the quality rating method which it follows international standard. In order to evaluate the use characteristic quality of SOA softwares a quality and about the use frost requirement from the research which it sees and escape with the scale box it examined it measured and in about the method which it decides and an evaluation instance a research the result according to the standard which is appropriate it accomplished it presented. The research which it sees it leads and it induces strategic engineering development it leads and with the fact that it will be the possibility of raising an objectivity and an application degree it expects the use characteristic quality increase of SOA softwares.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.41 no.3
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• pp.50-60
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• 2018

The use of Project Management Information System (PMIS) is increasing in project management industries such as construction, defense, manufacturing, software development, telecommunication, etc. It is generally known that PMIS helps to improve the quality of decision making in project management, and consequently improves the project performance. However, how much and which parts of project management performance are affected by PMIS still need to be studied further. The purpose of this study is to investigate the impact of PMIS quality on project management performance. We collected data from various project based industries such as construction, defense, manufacturing, software development and telecommunication by using survey questionnaire. PMIS quality was measured in three dimensions. They are system quality, information quality and service quality. Project management performance was measured in nine variables such as time reduction, work accuracy, cost management, etc. Statistical analyses such as multiple regression were used to analyze the data. The results showed that PMIS quality had significant impacts on the project management performance and user satisfaction. It was notable that only two dimensions out of the three PMIS quality dimensions, system quality and information quality, affected the project management performance. Also, it was found that PM performance played a mediating role between PMIS and user satisfaction, and between PMIS and reuse intention. The contribution of this research is that it helps to clarify what aspects of PMIS affect the project management performance and user satisfaction.

• Journal of Korean Society for Quality Management
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• v.50 no.2
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• pp.265-286
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• 2022

Purpose: The time and cost of a project activity exists in a selected mode and there is a quality level for the selected mode, and the time and cost of the current activity is determined by the quality level of the preceding activity. When an activity is a predecessor activity of an activity, it is characterized as a trade-off problem in which the time and cost of the activity are determined according to the quality level of the activity. Methods: A neighbor search heuristic algorithm obtains a solution by (1) randomly determining the mode, quality level, and assignment order for each activity. (2) get a solution by improving the solution by changing the possible modes and quality levels; (3) to find a solution by improving the solution from the point where it is feasible to advance the start time. Here, Case[1] is a method to find the optimal solution value after repeating (1). Case [2] is a method for finding a solution including (1) and (2). Case [3] refers to a method for finding solutions including (1), (2), and (3). Results: It can be seen that the value of the objective function presented by the algorithm changes depending on how the model of the heuristic algorithm is designed and applied. In other words, it suggests the importance of algorithm design and proves the importance of the quality problem of activities in the project schedule. Conclusion: A study significance of the optimization algorithm and the heuristic algorithm was applied to the effect of the quality of the preceding activity on the duration and cost of itself and the succeeding activity, which was not addressed in the project schedule problem.

• Proceedings of the Korea Association of Information Systems Conference
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• 2003.11a
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• pp.67-77
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• 2003

The object rye of this study is to analyze the relationship of the main variables - perceived usefulness (PU) and perceived ease of use (PEOU) - wi th self-efficacy and IT service quality. In result, we show that IT service quality effects on PEOU and PU, and computer self-efficacy effects on PEOU.

• Journal of Distribution Science
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• v.13 no.1
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• pp.93-103
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• 2015

Purpose - This study plans to adopt a more sophisticated approach toward service recognition by customers in general supermarkets in order to revise the service quality measurement methods that suit the context of Korean distribution channels. In particular, in general supermarkets, where much of the shopping process is in the form of self-service, there is high reliance on the service recognized by the consumers; therefore, it is highly likely that consumers would make their purchasing decisions based on their recognition of service quality or guarantees. It also utilized service quality elements of a basic level in the KD-SQS development model in order to indicate that the quality recognized by consumers impacts their loyalty to the stores with financial value and abstract value. Research design, data, and methodology - The study suggested a theoretical model comprising 13 hypotheses on relations between theoretic variables, and conducted surveys with consumers using discount stores in Seoul and Gyunggi Metropolitan area in order to verify the hypotheses, while using SPSS 20.0, AMOS 21.0 as the verification program. The survey sheets used amounted to 332, and a structural equation model was used to analyze the reliability and validity of constituent elements and to verify the suggested hypothesis. Therefore, this study analyzes the interrelations between service quality and guarantee factors in the distribution channel and their relations with the loyalty to stores as a dependent variable. Results - First, the results of the hypotheses tests helped identify the relations between service quality, service guarantees, service value, and customer loyalty, providing an opportunity to define the relations between constituent elements. In particular, service convenience in service quality has no impact on financial values. Further, stores' service policy had no impact on abstract values. Service recognition by service convenience has an impact on abstract values such as good image, comfort, and usability, while mileage systems promote financial values for consumers. In order to improve consumer values in service quality and values, general supermarkets should improve their service convenience, membership, and mileage programs using various strategies. Conclusion - In order to improve consumer values in service quality and values, general supermarkets should improve their service convenience, membership, and mileage programs using various strategies. Further, as service guarantee systems have a significant and direct impact on customer loyalty, rather than customer value recognition, service guarantees should be used to encourage customers to re-visit the stores. Finally, this study applied the findings of preceding studies in terms of service quality measurement; it had limitations in referencing preceding studies in a comprehensive manner. It also had limits in expanding upon various preceding studies because it was difficult to apply new measurement tools due to the lack of service quality measurement tools for general supermarkets. Therefore, it is necessary to conduct more studies on service quality to measure service quality and develop measurement tools by incorporating various industry characteristics.

• The Korean Journal of Franchise Management
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• v.9 no.2
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• pp.39-52
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• 2018

Purpose - This study investigates the effect of service quality of coffee shop on store attitude and store loyalty. It demonstrates that the individual's behavior identification level plays a moderating role when the service quality of coffee shop affects store attitude. Conceptually drawing on Brady & Cronin's three-dimensional model of service quality, this study examines the effect of service quality of coffee specialty store on customer's attitudes and loyalty. Also, according to construal level theory, it examines the individual's propensity difference whether the individual's behavior identification level on service quality and store attitude has a moderating effect Research design, data, and methodology - This study used Brady & Cronin's three-dimensional service quality model, and 183 valid cases collected through the questionnaire survey were used for data analyses. For hypothesis testing, regression analysis, multiple regression analysis, and covariance analysis were conducted. Result- As a result of this study, first, it is confirmed that service quality has a positive effect on store attitude toward coffee shop. Second, the difference of an individual's construal level did not have a moderating effect on the influential relationship of service quality on the store attitude of coffee shop. This is because the influence of the service quality is greater than the difference between groups at the construal level. Therefore, there was no moderating influence according to construal level. Third, the store attitude of coffee specialty store has a positive effect on store loyalty. Conclusions - It is confirmed that there is a difference in the effect of service quality and store attitude on general and college students. This suggests that it can be used to establish marketing strategies by segment. And, the college students were found to be more influenced by physical environment quality factor among three dimensions of service quality. Therefore, it is necessary to further improve efforts to raise the level of service quality perception through physical environmental factors such as clean and pleasant environment including the interior of a coffee shop, and internal table arrangement. The empirical study on the moderating effects of customer's tendency of difference is meaningful in the absence of empirical studies.

• International Journal of Quality Innovation
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• v.4 no.1
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• pp.54-76
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• 2003

The concept of quality is revisited to evidence its applicability beyond the product and economic transaction level, to cover every kind of human and social relation. A very important extension indeed in this globalization era, where an increasingly interconnected world badly needs rules and means to improve quality, both at economic and political level. To that aim, some commonplaces about quality need to be exposed to criticism and the close connection between ″value″ and ″quality″ concepts must be highlighted. Generalization of the quality related concepts could appear to be just a theoretical issue were it not for the fact that it opens the door to the extension of ″quality management″ concepts to every kind of organization: from the company to the state to the planet. ″Managing for quality″ appears to be a fundamental issue for all human-made systems.