• Journal of Information Technology Services
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• v.9 no.4
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• pp.71-94
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• 2010

Based on IT that is an important competitive resource within the company, the purpose of this paper is to investigate whether the factors of internal IT audit consulting service quality affect the customer satisfaction. In this research. we have identified five different variables that affect the customer satisfaction which are reliability, professionalism, responsiveness, empathy and strategic partnership. Further, the causal relationship between customer satisfaction and audit consulting service Quality has been examined. This research was conducted empirically targeting business units the results could be summarized as follows. First, the study variables, reliability, professionalism, responsiveness, empathy. and strategic partnerships have been proved to be significant effect on customer satisfaction. Next, the strategic partnership of variables was the biggest influence on the customer satisfaction.

• Journal of Korean Society of Rural Planning
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• v.25 no.2
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• pp.23-33
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• 2019

The study aims to measure the quality of consulting services for village-building projects in rural areas. To this end, the government wanted to analyze the impact of the quality of service on residents' satisfaction and business performance in villages that are receiving consulting services. As a result of the empirical analysis of the case areas, the five-dimensional tangibles, reliability, assurance and empathy of the quality of consulting services in rural villages had a defining influence on the residents' satisfaction. And the residents' satisfaction of consulting services had a defining influence on the business performance of the village with tangibles, reliability, and assurances. The main implications presented on the basis of these results were analyzed that it was necessary to universalize the assessment of service quality, to strengthen the burden of the village on the cost of consulting services, and to induce participation through a sufficient understanding of the villagers' business.

• 한국IT서비스학회:학술대회논문집
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• 2007.11a
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• pp.413-418
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• 2007

국내 외 많은 컨설팅 및 SI회사들이 나름대로의 SOA방법론을 개발 및 적응하고 있다. 하지만 각 회사의 방법론 마다, SOA 사상 관점에 따라 접근 방향이 상이하고, 수행 방법과 태스크 또한 실제 적응하기에는 상세성이 부족하다. 이 연구에서는 국내 외 SOA 방법론을 비교 분석하고, 실제 적응된 사례를 통하여 특정 도메인에 무관한 현업 사용자 위주의 서비스 식별이라는 명제를 반영한 유저인터페이스 기반의 서비스 분석 및 모델링 방법론을 제시한다.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.40 no.4
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• pp.46-54
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• 2017

'Consulting', which is the main research topic of the knowledge service industry, is a field of study that is essential for the growth and development of companies and proliferation to specialized fields. However, it is difficult to grasp the current status of international research related to consulting, mainly on which topics are being studied, and what are the latest research topics. The purpose of this study is to analyze the research trends of academic research related to 'consulting' by applying quantitative analysis such as topic modeling and statistic analysis. In this study, we collected statistical data related to consulting in the Scopus DB of Elsevier, which is a representative academic database, and conducted a quantitative analysis on 15,888 documents. We scientifically analyzed the research trends related to consulting based on the bibliographic data of academic research published all over the world. Specifically, the trends of the number of articles published in the major countries including Korea, the author key word trend, and the research topic trend were compared by country and year. This study is significant in that it presents the result of quantitative analysis based on bibliographic data in the academic DB in order to scientifically analyze the trend of academic research related to consulting. Especially, it is meaningful that the traditional frequency-based quantitative bibliographic analysis method and the text mining (topic modeling) technique are used together and analyzed. The results of this study can be used as a tool to guide the direction of research in consulting field. It is expected that it will help to predict the promising field, changes and trends of consulting industry related research through the trend analysis.

• Journal of the Korea Convergence Society
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• v.9 no.10
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• pp.285-291
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• 2018

The purpose of this study is to identify the effects of consulting participation level, consulting specialty, and consulting capability on consulting intelligibility and consulting performance for Small Medium-sized Enterprises (SMEs).This study performed statistical analysis such as AMOS 22.0 to conduct exploratory factor analysis and measurement model in order to identify interrelationship among the consulting participation level, consulting intelligibility and consulting performance. The results of our study are as follow. Firstly and secondly consulting participation level, consulting specialty and consultant capability has positive effect on consulting performance and consulting intelligibility. Thirdly, consulting intelligibility has non positive effect on consulting performance. According to this survey, it is important to make good consulting performance through consulting participation level, specialty and capability. But the consulting intelligibility is not effected on consulting performance.

• 한국IT서비스학회:학술대회논문집
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• 2009.05a
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• pp.495-498
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• 2009

최근 고령사회로의 진입에 따른 실버산업의 성장과 더불어 많은 비즈니스 모델들이 개발되고 있다. 그러나 가사지원에서부터 금융까지 다양한 범위에 걸쳐있는 실버산업은 이를 바라보는 관점에 따라 다양한 정의와 분류를 가지고 있으며, 실버산업에 IT를 접목한 실버 IT서비스도 이를 바라보는 관점에 따라 다양한 분류를 가지고 있다. 이에 본 연구는 먼저 실버산업의 정확한 개념과 실버IT산업의 현황을 검토하여 산업의 속성에 대해 이해하고 이를 바탕으로 실버 IT서비스의 활성화를 위한 비즈니스 모델을 제안하였다. 제안된 실버산업의 분류 및 비즈니스 모델은 실버산업에 대한 보다 명확한 Insight를 주는 데 도움이 될 것이라 판단된다.

• The Korean Journal of Applied Statistics
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• v.2 no.2
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• pp.9-25
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• 1989

In this paper we review the papers related to statistical consulting. The three main objectives of the statistical consulting are education, service, and research. It is noticed that not only the statistical aspects but the nonstatistical aspects should be emphasized for the successful statistical consulting. It is concluded that a seperately funded consulting center operated as a division of a department of statistics is the most appropriate way to provide and to quality of education, service, research in the universities.

• Journal of the Korea Convergence Society
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• v.9 no.9
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• pp.217-228
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• 2018

It is aimed at providing a guide for effective ERP implementation strategy in view of the need for differentiation and cost advantage strategy from competitors in introducing ERP centered on SMEs. The results show that differentiation and cost superiority and service quality are dependent on the introduction performance and mediating effect. First, the differentiation or cost advantage strategy supports the previous research results in financial performance. However, in the differentiation strategies, only the non-financial aspects were noted. Second, the differentiation and cost advantage strategy were analyzed to have financial performance only in the assurance of service quality factor and the remaining service quality was not significant in the introduction performance. Third, the mediating effect of consulting service quality was analyzed in terms of differentiation or cost advantage Did not do it. In conclusion, system construction is different from financial perspective in terms of construction strategy. In service quality factor, it affects the confidence that supplier provides, knowledge and confidence, and ability to give faith.

• Journal of Digital Convergence
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• v.19 no.12
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• pp.231-241
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• 2021

The consulting industry is also growing as the use of management consulting increases as the importance of management strategies for the survival of companies due to rapid environmental changes is highlighted. As a result, competition among consulting firms is intensifying, and securing competitiveness is essential. This study tried to confirm the method of securing competitiveness of consulting firms from the perspective of organizational competitiveness through organizational effectiveness. As the consulting service is a knowledge service field, an empirical analysis was conducted for consultants who performed it because professional human resources were a core technology. Exploratory factors, reliability analysis, and regression analysis were performed using SPSS 22.0. As a result of a study on the effect of consultants' organizational effectiveness on customer orientation, it was found that the consultant's organizational commitment and organizational performance had a significant effect. It was possible to confirm the importance of intrinsic motivation to secure the competitiveness of consulting firms in the changing environment. This presented practical implications for organizational management regarding the continuous growth of consulting firms.

• Journal of Information Technology Services
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• v.14 no.4
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• pp.61-80
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• 2015

This paper has explored the analyzing and defining the core competencies of IT consultants who carry out IT consulting projects which desperately are needed by companies to survive in business competitions. Many companies have used IT consultants for their IT projects to achieve their project objectives. The problem of this is the results of IT projects carried out by IT consultants from the recognized consulting firms are quite often criticized by many clients who pay high price for hiring IT consultants. The purpose of this paper is that to weight of capability evaluation model for IT consultants. To define the capability model, I conducted the surveys from the IT professionals by the interview and e-mails. The result of this, this paper defines what core skills IT consultants should have to perform well when they carry out the IT projects. There are 6 major skills and 17 sub skills IT consultants should have in succeeding IT projects. 6 major skills are job competence skill, communication skill, business attitude, vocational values, job performance skill, leadership skill and related 17 sub skill are defined. With the capability evaluation model, the managers who are in the charge of incubating and enhancing the capability of IT consultants in the large corporation and also small, medium companies will utilize their companies' strength to get the advantage on the business competition.