• Asia pacific journal of information systems
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• 제7권1호
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• pp.25-48
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• 1997

This study examines whether expenditures in information technology (IT) are associated with increases in the Tobin's q ratios a measure of organizational performance. It uses two groups of sample, Korean and American firms that disclose IT expenditures. For the all-firms group of each country, the association between IT expenditures and Tobin's q ratios is positive and statistically significant. But the association varies among industries. For Korean firms, IT expenditures appear to increase Tobin's q ratios for the machine and equipment manufacturing industry group (SIC3-2). IT expenditure ratio of this group as a percent of total sales is highest among the industry groups. For all service industry groups(SIC4&5), the estimated coefficient of IT expenditures is positive but statistically insignificant. For American firms IT expenditures in most of the manufacturing industry groups appear to increase only a little, if at all, for the Tobin's q ratios. But IT expenditures appear to have a greater impact on Tobin's q ratios for all service industries (SIC4-7). For three service industries tested (transportation and telecommunication- SIC4, financial- SIC6, consulting and other service industry- SIC7), the estimated coefficient of IT expenditures is positive and statistically significant. The evidence from both Korean and American firms suggests that IT expenditures in service industries provide a greater impact on an organizational performance than ones in manufacturing industry. To test whether service industries use a competitive strategy utilizing IT as a core competence, the samples ore divided into two groups, service and manufacturing industry. For Korean firms, both IT and R&D expenditures in manufacturing industry are associated with increases in Tobin's q ratios. But for service industry, the estimated coefficient of only IT expenditure is positive. For American firms, the estimated coefficients of both IT and advertising and R&D (ARD) expenditures in manufacturing industry are positive but the coefficient of only ARD is statistically significant. For service industry, the estimated coefficient of only IT expenditure is positive and statistically significant. The evidence may suggest that manufacturing industry uses both R&D and IT strategies to increase a competitive advantage but uses R&D strategy as a core competence. However, service industry uses IT strategy as a core competence to increase a competitive advatage.

• The Journal of Asian Finance, Economics and Business
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• 제8권5호
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• pp.1129-1138
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• 2021

SMEs are constantly demanded of changes in the rapidly-evolving business environment, which involves the fourth industrial revolution and the COVID-19 pandemic. In this period, management consulting service becomes more in demand to provide technical and strategic solutions for management problems. This study aimed to empirically analyze the direct effects of emotional intelligence on job satisfaction and the indirect effects of such parameters as learning agility and self-efficacy on job satisfaction in management consultants. On the basis of a literature review, inter-variable association was designed in the research model. Based on an online survey of those in the Korean SME management consultants, this study collected 221 questionnaires then used structural equation modeling for statistical analysis. The results reveal that emotional intelligence significantly affected job satisfaction and, also significantly positively affected learning agility and self-efficacy. In addition, a significant indirect correlation could be found between learning agility and self-efficacy. Meanwhile, if learning agility and self-efficacy mediated job satisfaction, emotional intelligence had no significant effect on job satisfaction and fully mediated learning agility and self-efficacy. It is necessary to develop an emotional intelligence education program that can help management consultants improve their emotional intelligence with the objective of giving successful management consulting services.

• 국제학술발표논문집
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• The 4th International Conference on Construction Engineering and Project Management Organized by the University of New South Wales
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• pp.426-431
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• 2011

The quality of performance evaluation on engineering consultants that provide design-related technical services is difficult to be measured, and only a handful of papers discussed the quality during the design stage. Although design cost is relatively far less than construction cost for a project, the decisions made in the design phase have a significant impact on the final products of the project, especially for large public construction projects. Therefore, this research focuses on reviewing and then establishing a performance evaluation framework for the consulting firms that execute detailed design and provide technical services for the Taipei Rapid Transit Systems (TRTS). By interviewing experts, this study first established a set of indicators to evaluate these firms' performance. Then, those indicators were incorporated into the four aspects of balanced scorecard (BSC) to establish the architecture of the evaluation mechanism. The weight of each indicator was calculated by analytic hierarchy process (AHP) from a survey conducted among experts. The results showed that the top-three indicators were quantity take-off, functions conformity, and budgeting. The framework of performance evaluation established by this study can be applied to measure service performance during the design stage. It not only facilitates the monitoring of consulting firms, but also helps to reduce unnecessary change orders and disputes during the construction stage.

• 한국IT서비스학회지
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• 제12권3호
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• pp.253-271
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• 2013

Innovation becomes norm rather than exception in today's business, and accordingly firms are working on how to make their employees to work smarter using information systems and technologies. Smart work demands virtual collaboration and cooperation among team members in different places and different time. Sharing of knowledge among team members in these innovative activities are critical in every sense for the successful performance. This study explores the antecedents of knowledge sharing among team members in team-based innovation activities. Five factors (pleasure of knowledge sharing, self-efficacy, management support, rewards, and system usage) are identified through extant review of literature and an instrument is adopted and validated from previous studies. The instrument is adminitered against 138 individuals in and across 54 teams in a telecommunication firm. Except self efficacy, all the paths in the proposed research model is confirmed with different levels of relational coefficients towards the levels of knowledge sharing and innovation activities in teams. Surprisingly, findings indicate that intrinsic pleasure of sharing is most critical than management support, organizational rewards or system usage. This study fills the research gap in team management. Findings provide important implications for managing teams in coming virtual and smart environment.

• 품질경영학회지
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• 제50권3호
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• pp.387-405
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• 2022

Purpose: This study aims to develop a communality model to measure the service quality that the customers encounter on face-to-face and non-face-to-face automobile insurance before and after insurance purchase. Methods: For these purposes, we conduct a five-step program to develop a comprehensive communality model to measure service quality except insurance purchase channels. Results: As a result, we find five communality factors: value-added service for automobile maintenance, value-added service for drivers, quickness, dispatch service, and convenience of the service process. And the relative importance of service quality factors was in the order of value-added service for drivers, the convenience of the service process, quickness, and dispatch service, respectively. Conclusion: This study developed the opportunities to enhance service quality to attract customers. And it contributes to the academic literature by reporting the industry-specific service quality model, which maintains a theoretical gap in the online and offline automobile insurance industry.

• 대한전기학회:학술대회논문집
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• 대한전기학회 2007년도 제38회 하계학술대회
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• pp.719-720
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• 2007

Korea, for the first time in the world, constructed 765 kV double circuits transmission lines, which has 3 phases and 6 bundles with vertical arrangement using steel pipes in 1998. Also in 2002, we developed 765kV outdoor full GIS substation with self-developed technology. KEPCO accumulated a wealth of technologies for 765kV system construction and operation, and are listed 5th in technology field in the world. With this advanced technologies, we are developing oversea business. We started with a projects, 'Development Study on the Power System Network Analysis in Myanmar' in 2001, and continued the project to transmission design, consulting for transmission technology including the education of foreign trainees in south-east and middle east asia. Currently, 12 overseas businesses including 330kV transmission system consulting in Ghana, are in progress. In 2007, beginning with 750 kV transmission consulting in China, we are operating ATT(Advanced Transmission Technology) training program, which educate engineers of government and utilities company from China, Myanmar, Cambodia, Laos and Cambodia. However, for the successful development study on the power system, design of the power system and the training service, it is essential to standardize load design criteria in consideration of temperature, wind speed, air pressure and density, etc. of the other countries. Therefore, in this paper, standardized load design criteria for Cambodia, Laos, Myanmar is explained.

• 디지털융복합연구
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• 제17권9호
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• pp.147-152
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• 2019

사물인터넷(IoT), 빅데이터(BigData) 및 인공지능(AI)과 같은 최신 IT 기술로 인터넷 비즈니스가 성장함에 따라 인프라가 빠르게 성장하고 있습니다. 그러나 대부분의 회사에서는 제한된 수의 사람들이 많은 하드웨어와 소프트웨어를 관리해야합니다. 따라서 시스템 운영 상태, IT 서비스 및 주요 핵심성과지표(KPI, Key Performance Indicator)를 모니터링하기 위한 PEMS (Polestar Enterprise Management System)을 적용합니다. 실시간 모니터 스크리닝은 시스템 오작동 및 빠른 응답을 방지합니다. PEMS를 사용하면 IT 하드웨어 및 소프트웨어와 관련된 구성 정보를 한눈에 볼 수 있으며 전체 종단 간 성능을 모니터링하여 문제가 실시간으로 발생하는 시기를 확인할 수 있습니다.

• 한국융합학회논문지
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• 제12권6호
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• pp.127-137
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• 2021

한국의 사회적경제 육성정책은 관주도 정책이며, 이것은 얼마만큼 주민들에게 알려졌냐에 따라 성패가 좌우된다. 전남사회적경제 인터넷쇼핑몰도 관주도로 성립됐으나, 인지도가 낮은 편이다. 본 연구는 전국 최초 사회적경제 인터넷 쇼핑몰인 '전남사회적경제쇼핑몰'의 고객신뢰도와 충성도간의 영향을 알아보고, 대중적 홍보방향에 대해 살펴본다. 사회적 경제 인터넷 쇼핑몰 회원 267개 표본을 활용하여 SPSS 22.0 프로그램으로 검증했다. 연구결과, 쇼핑몰 특성은 고객 신뢰도와 충성도에 유의한 영향을 미쳤고, 신뢰도와 충성도간에 매개역할을 수행하였다. 거주지역, 구매목적은 쇼핑몰특성, 신뢰도, 충성도간에 조절효과를 가졌다. 전남 사회적경제 쇼핑몰만을 대상으로 했으므로, 타 쇼핑몰과의 비교연구가 부족하다는 연구한계가 있다. 향후 지역별 사회적경제 기업제품 연구와 관련하여 비교평가가 이뤄져야 할 것이다.

• 한국문헌정보학회지
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• 제41권4호
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• pp.365-385
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• 2007

이 연구에서는 어린이도서관과 공공도서관의 어린이서비스 전반에 대한 평가지표를 제시하기 위해, 선행연구를 통한 이론적 검토를 바탕으로 어린이도서관 및 공공도서관 어린이서비스에 적용할 수 있는 평가지표를 개발하였다. 평가지표는 서비스품질영역 (담당인력, 자료 및 정보자원, 면적 기타 서비스)과 고객만족도를 각각 50%씩 반영하도록 설계되었으며, 4개 영역별 평가지표를 설정하고 설정된 서비스품질영역의 평가지표에 따른 23개 평가척도를 개발하였다. 평가지표 및 척도의 개발은 본 연구팀이 이 사업과 일련의 연구과정으로 수행한 '공공도서관 어린이서비스 기준 개발 연구'에 참여한 자문위원들과 국립어린이청소년도서관의 의견을 적극적으로 참조하고, 학계와 어린이도서관과 공공도서관의 어린이서비스담당사서를 대상으로 설문조사를 실시하여, 이를 보완하였으며, 18개 샘플도서관에 이를 적용하여 그 타당성을 검토하였다.

• 한국IT서비스학회:학술대회논문집
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• 한국IT서비스학회 2007년도 추계학술대회
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• pp.587-594
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• 2007

컨설팅 조직이나 개인은 그들의 전문성을 바탕으로 사업을 영위하고 발전시켜 나가야 하는 영리적 목적을 띄고 있다. 따라서, 그들이 제공하는 컨설팅은 전문서비스로서의 상품적 가치가 있어야 하며, 고객은 이들이 제공하는 컨설팅에 대한 대가를 지불하여야 한다. 전문적 서비스라는 측면에서 컨설팅의 가치란 기업이 기대하는 이익이나 혜택, 서비스 품질과 그 서비스를 얻기 위해 지불하는 희생(비용과 시간)간의 상쇄효과로 설명할 수 있다. 본 연구에서는 이러한 가치에 영향을 미치는 요인으로 SERVPERF 모형을 이용하여 측정한 품질과 기업의 일장에서 바라는 편익으로 나누어 컨설팅 서비스에 대한 고객의 가치인식에 미치는 영향을 실증하고자 한다. 다음으로, 컨설턴트는 프로젝트가 끝나는 시점에서 컨설턴트-고객의 관계가 지속적이며, 긍정적, 상호 협력적이라는 확신을 심어 주어야 한다. 고객의 일장에서는 관계의 종결보다는 관계의 지속이 이성적이거나 감성적으로 편익이 높을 것이라는 확신이 서야 차며 이는 곧 컨설턴트-고객 간의 계산적/정서적 결속으로 나타날 수 있다. 따라서, 본 연구의 최종적인 목적은 컨설팅 서비스의 품질과 편익 - 서비스 가치 - 고객과의 결속 - 재사용의도로 이어지는 인과관계를 규명하는데 있다.