• 제목/요약/키워드: Human service

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대전지역 보육서비스의 실태와 요구 분석 - 어린이집 교사를 대상으로 (Facts and Needs of Comprehensive Child Edu-care Services in Daejeon)

  • 최목화
    • 한국생활과학회지
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    • 제13권3호
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    • pp.393-405
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    • 2004
  • The purpose of this study was to provide the basic data needed for developing comprehensive child edu-care programs that fits the regional needs. Subjects of the survey were the teachers of child edu-care centers in Daejeon. 95 teachers were selected from 20 child edu-care centers, using stratified random sampling method, from all of five municipal districts of the city. Gathered data were analyzed using SPSS 10.0 for reliability, factor analysis, frequency and percentile, mean, standard deviation, paired samples t-test and F-test. The summary of the findings were as follows: First, the result of survey on the child edu-care facts showed that the most child edu-care centers had the focus on caring and education programs of children, while emotional supports for family services and community social services were rather secondary importance. Therefore, to achieve the comprehensive service programs, child edu-care services should be harmonized by the education and welfare approaches. Second, centered around teacher's request, comprehensive child edu-care program that fits the regional characteristics focuses on family service; thus the program requires family group consulting, parents education etc., as well as focusing on community service to utilize local community's human, physical resources and to strengthen the tie between local community and child care services.

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A Knowledge Workers Acquisition Problem under Expanding and Volatile Demand: An Application of the Korean Information Security Service Industry

  • Park, Hyun-Min;Lim, Dae-Eun;Kim, Tae-Sung;Kim, Kil-Hwan;Kim, Soo-Hyun
    • Management Science and Financial Engineering
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    • 제17권1호
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    • pp.45-63
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    • 2011
  • The aim of this paper is to consider the process of supplying trained workers with knowledge and skills for upcoming business opportunities and the process of training apprentices to be prepared to meet future demands in an IT service firm. As the demand for new workers fluctuates, a firm should employ a buffer workforce such as apprentices or interns. However, as a result of rapid business development, the capacity of the buffer may be exceeded, thus requiring the company to recruit skilled workers from outside the firm. Therefore, it is important for a firm to map out a strategy for manpower planning so as to fulfill the demands of new business and minimize the operation costs related to training apprentices and recruiting experienced workers. First, this paper analyzes the supply and demand of workers for the IT service in a knowledge-intensive field. It then presents optimal human resource planning strategies via the familiar method of stochastic process. Also, we illustrate that our model is applied to the human resource planning of an information security service firm in South Korea.

발전소용 4.16 kV급 차단기에서 감전사고 사례 분석 (Analysis of Electric Shock Accident on 4.16 kV Class Circuit breaker for Power Plant)

  • 박남규;송재용;김진표;고재모
    • 한국안전학회지
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    • 제29권4호
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    • pp.54-60
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    • 2014
  • This paper describes electric shock accidents on a 4.16 kV class circuit breaker for power plant. Electric shock accidents mostly involve damage of human life, in comparison with electrical fire, rate of human death tend to be higher in electric shock accidents. Specially, in a high voltage facilities rate of human death comprised about 43.7% by electric shock accidents. If electric shock accidents happen in a 4.16 kV class circuit breaker for power plant, then the power plant discontinue power production. Electric shock accidents in a power plant have a great ripple effect such as an electric power shortage. In this paper, we analyzed electric shock accidents on a 4.16 kV class circuit breaker for power plant. From the analysis results, we confirmed a cause of electric shock accidents on a 4.16 kV class circuit breaker, it happened by defect of interlock equipment or occurrence of breakdown between first feeder contactor and shielding plate. In order to reduce electric shock accidents on a 4.16 kV class circuit breaker, the power plant should consider improvement of interlock equipment and insulation of feeder contactor in circuit breaker.

해외 의료관광객의 Air Ambulance를 이용한 의료관광서비스 만족도에 관한 연구 : 러시아 이용객을 중심으로 (A Study of Russian Patients' Satisfaction on Medical Tourism in Korea with Air Ambulance Service)

  • 김평수;김기웅;박성식
    • 한국항공운항학회지
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    • 제22권4호
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    • pp.99-109
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    • 2014
  • Airline and medical industry in Korea have rapidly grown since 21st century. However, air ambulance service using an aircraft has not as popular as in Japan, Europe or United States. Central government has decided to start emergency helicopter service since 2011 to transport emergency patients transported in the past by fire fighter helicopter. Unfortunately, 32 OECD countries out of 33 have operated emergency aircraft system except Korea. There are more than 25 emergency helicopters in Japan, which can operate within five minutes. Such system could save a lot of social direct or in-direct cost by saving valuable lives of Japan citizens. This paper has tried to research the perception of overseas Russian medical tourists on using Air ambulance for their medical tourism to Korea. Researching air ambulance, this paper expects to find ways to enhance both medical tourism industry and airline, business jet industry. According to research results, it was proven that tangibility of medical tourism service has a positive effect on the human factor of air ambulance. The human factor has also a significant impact on the passenger comfortableness of air ambulance. Such comfortableness increases the overall satisfaction of medical tourism.

Green Human Resources Management and Its Impact on Supply Chain and Business Performance: An Empirical Study in Indonesia

  • MUAFI, Muafi;KUSUMAWATI, Rizqi Adhyka
    • The Journal of Asian Finance, Economics and Business
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    • 제8권5호
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    • pp.1099-1107
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    • 2021
  • This study focuses on green human resources management (GHRM), which is currently a strategic issue in almost every service or manufacturing company, including courier service SMEs in Indonesia. This study intends to analyze the relationship between GHRM and supply chain organizational learning (SCOL), supply chain performance (SCP), and business performance (BP) still rarely studied. The population encompasses all courier service SMEs in the Special Province of Yogyakarta (DIY) and East Java, Indonesia. The study targets courier service SMEs that meet certain conditions; 130 SMEs responded from the target of 200 SMEs. Partial Least Square statistical technique is used. The results show that conventional HRM practices are increasingly being abandoned by courier companies in Indonesia, particularly in Special Province of Yogyakarta and East Java. Although GHRM has a negative and non-significant effect on BP, GHRM has a positive effect on SCOL and SCP. SCOL has a significant positive effect on SCP and BP. Furthermore, SCOL mediates the relationship between GHRM and SCP and SCOL mediates the relationship between GHRM and BP. Likewise, SCP has a positive effect on BP. In addition, SCP mediates the relationship between GHRM and BP. SCP also mediates the relationship between SCOL and BP.

범부처 공공보건의료인력 관리조직의 필요성과 과제 (Creation of a central public healthcare human resources management department to coordinate existing agencies)

  • 윤석준;서혜영;박윤형
    • 보건행정학회지
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    • 제22권4호
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    • pp.703-710
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    • 2012
  • Purpose : The aim of this study is to review the current status of healthcare provision and its human resources administrative management and propose a coordinated human resource management plan for the more efficient operations of healthcare organizations. Methods : We reviewed the literature and held discussions with officials from the United States Department of Health and Human Services to survey United States Public Health Service Commissioned Corps operations. In addition, we surveyed the literature to analyze the current structure and responsibilities of governing bodies involved in public healthcare in Korea. Results : In Korea, there are several administrative offices involved in public health: the Ministry of Health and Welfare, the Ministry of Defense, the Environment Ministry and others. Since these diverse agencies don't integrate their operations, it is difficult to grasp their management of both public healthcare services and their personnel. A potential model is the United States Public Health Service Commissioned Corps, a sub-group of the Department of Health and Human Services and an elite team of highly qualified, public health professionals, which coordinates and manages the overall work and personnel of diverse healthcare organizations. Conclusion : We suggest the establishment of a federal level, public health administrative department of human resource management to centralize and coordinate the existing, disparate healthcare administrative agencies.

COVID-19 팬데믹 상황에서 대학신입생의 회복탄력성: 자원 증진 프로그램의 개발 (Resilience among Undergraduate Freshmen during the COVID-19 Pandemic: The Development of Resource Promotion Program)

  • 김재윤;이소영;박은영;마나;백준상;강민주
    • Human Ecology Research
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    • 제60권2호
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    • pp.243-256
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    • 2022
  • Undergraduate freshmen are currently encountering numerous difficulties in adapting to college life due to the outbreak of the COVID-19 pandemic. Thus, several studies have underlined the need to develop interventions focused on undergraduate students' resilience during this situation. We adopted the service design method in identifying the difficulties faced by undergraduate freshmen during this pandemic, and also developed interventions for raising their resilience. The service design method is a person-centered approach which adopts the user's viewpoint in developing solutions, thereby enabling their requirements to be satisfied. Surveys and in-depth interviews revealed that undergraduate freshmen were experiencing psycho-emotional problems which were derived from schoolwork and college life. This is particularly the case with students who are experiencing greater levels of academic difficulty, and were insufficiently equipped with resources such as stress-coping strategies and social support. Four undergraduate freshmen were recruited online to test the effectiveness of a resource promotion program aimed at enhancing their resilience. This program has proved to be helpful in relieving daily/academic stress and in building relationships among freshmen, regarding which the participants showed a high level of satisfaction. The results were discussed by focusing on psycho-emotional difficulties and resources of college freshmen, as well as the effectiveness of the resource promotion program. Further research is required in order to verify the efficiency of the program and to confirm conclusions.

경영자의 인적자원관리에 따른 고객만족, 고객충성도 그리고 재무성과의 관계에 관한 연구: 한식당을 중심으로 (A Study on the Relationships among an Executive's Human Resources Management, Customer Satisfaction, Customer Loyalty, and Financial Performance: Focusing on Korean Traditional Restaurants)

  • 이보순;김기진
    • 한국조리학회지
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    • 제19권1호
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    • pp.26-41
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    • 2013
  • 본 연구의 목적은 한식당 경영자의 인적자원관리수행 수준에 따라서 고객만족(제품만족, 서비스만족)과 고객충성도에 어떠한 차이가 있는지 살펴보고, 고객만족이 고객충성도에 어떠한 영향을 미치는지 살펴보고자 하였다. 또한, 고객충성도와 재무성과 간의 어떠한 연관성이 있는지 살펴보고, 경영자의 인적자원관리와 재무성과 간의 어떠한 연관성이 있는지 살펴보는 것이다. 조사기간은 2012년 1월 2일부터 1월 17일까지 15일 동안 점심시간과 저녁시간에 진행되었다. 객단가 12,000원 이상의 대구, 경북지역 15개 한식당을 대상으로 실시하였고, 경영자 15부와 고객 336부가 최종분석에 사용되었다. 분석결과, 한식당 경영자의 신규직원교육 및 합리적인보상에 대한 인적자원관리수행 수준이 높은 경우 고객들이 지각하는 제품만족과 서비스만족수준이 유의하게 높은 것으로 나타났고, 신규직원채용, 신규직원교육, 업무성과평가에 대한 인적자원관리수행 수준이 높은 경우 고객들이 지각하는 충성도의 수준이 유의하게 높은 것으로 나타났다. 또한, 제품만족과 서비스만족은 고객충성도의 유의한 영향을 미치는 것으로 나타났으며, 충성도와 재무성과는 유의한 관련성이 있는 것으로 나타났다. 아울러 경영자의 인적자원관리와 재무성과 간에도 유의한 관련성이 있는 것으로 나타났다.

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철학기반의 서비스경제시대 인재상 연구 (A Study on Philosophy-based Human Resource Model in the Service Economy Era)

  • 김재영;김현수
    • 서비스연구
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    • 제10권3호
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    • pp.119-138
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    • 2020
  • 과거의 제조업 중심 산업경제시대와는 다르게 서비스경제시대는 무형재화중심, 지식보편화, 욕구확장 등의 특징을 가지며 경제의 근간이 되는 많은 것들이 변화하고 있다. 과거에는 환경이 변화하는 속도가 빠르지 않았기 때문에 변화된 환경을 분석한 후 기업에 필요한 인재상을 도출하더라도 오랜 기간 조직에 바람직한 인재상을 유지할 수 있었지만 최근에는 환경 변화 속도가 빨라 선제적으로 인재상을 구축하여 적용하지 않으면 효과적인 경영을 하기 어려운 상황이 되었다. 따라서 본 논문에서는 데이터 분석에 의한 기술적(Descriptive) 방식의 인재상 모델 연구가 아닌 바람직한 인재상 모델 도출을 위한 규범적(Normative) 연구를 수행하였다. 현 시대의 특성과 인류사회의 본질을 분석하여 인재상 모델 구축에 반영하였다. 우주의 공통원리, 동양의 대표사상, 서양의 대표사상을 반영하여 인재상의 기본 모델을 구축하였다. 현대 서비스경제시대에 맞는 인재상을 도출하기 위해 현대 경제사회와 현대정신을 분석하여 반영하였다. 도출된 모델은 조직의 두 대립자인 경영자와 직원이 치열한 상호작용을 하며 변증법적으로 균형을 이루어가는 모델이다. 즉 현대 조직에서의 바람직한 인재는 경영자의 역할을 함께 수행해야 하며, 현대 조직의 경영자상과 인재상은 동전의 앞뒷면처럼 서로 연결되어 있는 구조라고 할 수 있다. 인재상의 철학을 인간관, 역사관, 사회관, 경제관, 경영관 등 5개 차원으로 제시하였으며, 인재상 모델은 주인성, 이성성, 지혜, 고객지향성, 혁신성, 유연성, 자율성, 협업성 등 8개 요소로 도출하였다. 또한 본 연구에서는 일반적인 인재상 모델이 기업의 근무형태에 따라 달라질 수 있음을 제시하였으며, 향후 각 기업에 인재상을 반영하기 위한 구체적이고 실증적인 후속 연구들이 필요하다.

대학생들의 교양강좌에 대한 인식조사 : 소비자교육 교양강좌 개설을 위한 기초연구 (University Students's Perception about General Studies)

  • 김영숙;이경옥
    • 가정과삶의질연구
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    • 제26권4호
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    • pp.149-162
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    • 2008
  • The purpose of this study is to provide a meaningful thought to professionals and administrators of Korea working for Consumer General Education development at their Universities. Also, tips for organizing and meaning Consumer General Education Curriculum effectively are provided. Finally, the study suggests essential elements to improve qualities of Consumer General Education in Korea Universities. This study's method are content analysis through web site and survey. The subjects of this survey were 257 students. The data were collected by qusetionaires developed by researcher and analyzed by frequencies, correlation Analysis, One Way Anova, Duncan Test, Factor Analysis, Multiple Regression Analysis. The major findings were as follows: University students's satisfaction level about General Education was low and the needs level about Consumer General Education was high. And the education service quality showed factors to be administrative service element, professor service element, classroom environment element, communication element. And Multiple Regression Analysis on each of the education service quality factors had been significant effects for find out the differences in the degree of satisfaction.