• Title/Summary/Keyword: Human Service Quality

Search Result 574, Processing Time 0.032 seconds

Importance-Performance Analysis of Multiplex Cinema Attributes (멀티플랙스 영화관 선택속성의 중요도-성취도 분석)

  • Kim, Jae-Hong;Ko, Seon-Hee
    • The Journal of the Korea Contents Association
    • /
    • v.18 no.1
    • /
    • pp.587-595
    • /
    • 2018
  • This research aims to analyze the importance-performance among multiplex cinema selection attributes. Therefore, we collected data for visitors who visited the multiplex cinema and want to watch movies. Of the various multiplex cinema selection attributes, four factors were deduced that includes: major services, human services, physical environment, auxiliary services using exploratory factor analysis. In the quadrant I, the area of 'Concentrate Here' was 'diversity of screening time', 'diversity of movie genre', 'convenience of mobile app use', 'size and convenience of parking facility'. In the quadrant II, 'Keep up the Good Work' area was 'convenience of website booking', 'discounts through card partnerships', 'employee friendliness', 'accurate employee information delivery', 'comfortable seating', 'screen size', 'cinematic sound quality', and 'convenience of traffic' etc. The quadrant III, 'Low Priority' appeared to be 'membership system', 'tidiness of staff attire', 'resting space for waiting time', 'accessibility to the neighboring area', 'diversity of the snack corner', and 'overall cleanliness' etc. The quadrant IV, 'Possible Overkill' was 'appropriateness of the auditorium temperature' and 'service proficiency'.

Life Satisfaction and Consumer Satisfaction of Resident Foreigners in Korea (국내거주외국인의 생활만족도와 소비생활만족도에 관한 연구)

  • Kim, Hyun-Joo;Rha, Jong-Youn
    • Journal of the Korean Home Economics Association
    • /
    • v.46 no.10
    • /
    • pp.133-146
    • /
    • 2008
  • This study investgates the factors influencing the levels of consumer satisfaction and life satisfaction of resident foreigners in Korea. The data were collected through a structured self-administered survey and 545 foreigners who lived in Korea for more than 3 months, with age over 20 participated as respondents. A research framework was formulated based on the resource constraint hypothesis and the study investigated the impact of information resource(human, media and internet information source) and consumer resource(monthly income, language ability and consumer proficiency) on the levels of consumer satisfaction and life satisfaction. The results from data analysis can be summarized as follows; First, analysis of consumer problems of resident foreigners in Korea indicated that resident foreigners recognize a burden for residence cost, food expense and education fee. Most of resident foreigners in Korea are found to use small local shops most often indicating they may experience adverse market environment due to resource constraint such as language or psychological barrier, and most of the respondents answered that the most often used payment method was cash. Furthermore, resident foreigners in Korea responded that lack of language service, lack of information provision, inability to use certain goods and services are the common cause of consumer dissatisfaction, as well as price and quality problems. Second, the level of consumer satisfaction (2.96 in 4.0) is higher than the level of life satisfaction (2.63 in 4.0). Third, the level of life satisfaction is significantly influenced by Korean language ability and the level of consumer satisfaction. The level of consumer satisfaction is by the media information source usage and consumer claim experience. Fourth, the level of consumer satisfaction is found to be the variable with the strongest causal relationship with the level of life satisfaction.

Study for the Transformation and Growth of MMORPGs: TIME FLOW Scenario Design (MMORPG 온라인게임의 변화와 성장을 위한 디자인 설계 TIME FLOW 시나리오 연구)

  • Jeong, Seong Hwa;Kyung, Byung Pyo;Lee, Dong Lyeor;Lee, Wan Bok;Ryu, Seuc Ho
    • Journal of Korea Game Society
    • /
    • v.15 no.4
    • /
    • pp.79-92
    • /
    • 2015
  • The trend in the domestic MMORPG online game market is on decline because of the change in customers attitude and the advent of mobile or foreign games. The underlying cause of depressed domestic game market is that it has been failing to provide quality service arising from not revising existing game design. For this reason, this paper sets out to gather game users' opinions and to analyze successful domestic and foreign games comparatively to approve the importance and necessity of scenario development and to solve current problems in the MMORPG market. As one solution, this paper proposes a new design method, TIME FLOW scenario technique. This technique aims to establish a system in which story and environment change as time progresses and thus can provide different contents to its users over time. It is expected to enable a new frame for game design environment and to restructure education environment for human resource cultivation.

Algorithm of GTS Time Slots Allocation Based on Weighted Fair Queuing in Environments of WBAN (WBAN 환경에서 Weighted Fair Queuing 기반의 GTS 타임 슬롯 할당 알고리즘)

  • Kim, Kyoung-Mok;Jung, Won-Soo
    • Journal of the Korea Society of Computer and Information
    • /
    • v.16 no.11
    • /
    • pp.45-56
    • /
    • 2011
  • WBAN is short range wireless communication technology which is consists of several small devices close to, attached to or implanted into the human body. WBAN is classified into between medical and non-medical by applications based on technology and medical data with periodic characteristics is used the GTS method for transmitting data to guarantee the QoS. In this paper we proposed algorithm that resolve lack of GTSs while data transmit GTS method in superframe structure of WBAN. Coordinator dynamically allocates GTSs according to the data rate of devices and make devices share GTSs when lack of GTSs. We compared delay bounds, throughput for performance evaluation of the proposed algorithm. In other words, we proposed algorithm adaptive WFQ scheduling that GTS allocation support differential data rate in environments of WBAN. The experiment results show the throughput increased and the maximum delay decreased compared with Round Robin scheduling.

A Study on Human Resources Management for Hotel Kitchen (호텔주방 인적자원관리 방안에 관한 연구 -서울지역 특급호텔 중심으로-)

  • 엄영호
    • Culinary science and hospitality research
    • /
    • v.7 no.2
    • /
    • pp.25-48
    • /
    • 2001
  • Since 1998 IMF economic crisis, hotel companys have made an operation innovation in generally to reinforce a competitive power. Never ther less, a structural depression with high expense of costs-low degree of efficiency and high price of commodities-low degree of growth during the last few years. And hotel companys were doing endeavor for conquer this depression with reshuffle of the personnal system and that systematizing an enterprise and production control. Hotel has more increase personnel expenses percents than increase sold price percents so that hotel reducing cook and as result, hotel has a problem from production selling of foodservice because that is insufficient of cook man power. On studying this research, an importancy of cusine department in inquire hotel and an efficiency man power control of cusine department influence on hotel marketing were made use of analysis for hotel kitchen management. The result of this study is like that. First, the quality of a hotel employee is directly related to that of hotel service, which is functioned as a principle factor on which success or failure of tie hotel very largely depends, Second, fair evaluation of merits. Third, cognition for job as expert. Fourth, the roles and competences of the employees were affected much by the inner or outer environmental changes surrounding the hotel enterprises. Fifth, do not underestimate an intelligent ability and will power of employee, and hotel company have to manage that the employees consult themselves about their things of department and improve with the master sense for job. Sixth, pay increase and intensive system. This system can raise the will to achievement for employee's job, and company can get many benefits from government. Seventh, the employees should be encouraged to have memberships of academic organizations, to actively participate in academic meetings, workshops, conferences, and forums in the area of job performance.

  • PDF

A study on stress experiences of Korean veterinary students (국내 수의과대학생의 스트레스 경험 연구)

  • Kim, Jae Eun;Joo, Seola;Chun, Myung-Sun;Lee, Donghyuck;Nahm, Sang-Soep
    • Korean Journal of Veterinary Research
    • /
    • v.60 no.2
    • /
    • pp.69-77
    • /
    • 2020
  • The quality of a veterinary service depends on the veterinarian's physical and mental health. However, a veterinarian's mental health is generally considered to be more vulnerable than that of other health care professionals. As many veterinary students will enter the veterinary profession in near future, it is necessary to investigate their psychological status. This study examined stressors affecting student life in one veterinary school. Anxiety, depression, and stress levels were assessed using questionnaires and qualitative research techniques. The results obtained from questionnaires showed that the proportion of veterinary students with psychological distress was higher than expected. The major stressors experienced by the veterinary students were academic, economic, and environmental. Qualitative study using a photovoice method revealed that the students in this study felt relatively deprived compared with those in other veterinary schools. In addition, they were distressed by the school environment and limited human relationship. Our results suggest that veterinary school administrators should be aware of students' psychological distress and should undertake systematic improvement in their educational system by altering counseling programs, curricula, and school culture principles.

The Study on Knowledge Management Methodology Through the Reference Services, the Core of the Special Libraries (전문도서관 기반의 지식경영 방법론 연구 - 특히 참고 정보봉사를 중심으로 -)

  • Roh, Jeong-Ran
    • Journal of the Korean Society for Library and Information Science
    • /
    • v.37 no.2
    • /
    • pp.343-364
    • /
    • 2003
  • The importance of Knowledge Management (KM) can be easily recognized in many diverse aspects of the theory studies and in KM's efforts to help implement the government's policy to innovate corporation management. The core of KM is to improve the circulation of knowledge by generation, accumulation, sharing, utilization and acquisition by learning. The improvement of knowledge circulation would result in high quality and quantity of intellectual assets in corporations and make decision-making more efficient. This, too, is the operational philosophy of the special libraries. The primary objective of this study is to promote KM by presenting KM methodology and by explaining a theoretical background and cases, based on the existing special libraries. I cite an example of a case wherein merging intellectual assets and human resources activated the company culture. The reference service system, which is the core of the special library, was used in this merging.

A Study on the Implementation of an SDI Profiler System for Enhancing the SDI Services in University Libraries (대학 도서관의 SDI 서비스 활성화를 위한 프로파일러(profiler) 체계 적용 연구)

  • Bae, Chang-Sub;Kim, Hyun-Hee
    • Journal of the Korean Society for Library and Information Science
    • /
    • v.43 no.3
    • /
    • pp.313-333
    • /
    • 2009
  • Offering subject-oriented services by subject experts is an effective method of enhancing the quality of digital reference services in university libraries. However, it is not easy to implement due to the Korean librarian education system and a shortage of human resources. Thus, as an alternative, we proposed an SDI (selective dissemination of information) profiler system using the concept of a profiler which is used in crime psychology as a specialist who studies a person's behavior for clues to psychology to aid in capturing them, under the assumption that conducting SDI services is one of the subject experts' key roles. And we also mentioned the procedures and methods of how to apply it to the reference services of university libraries. The proposed SDI profiler system can change the roles of university librarians from passive to active. Furthermore, it also allows librarians to provide their clients with customized SDI services, thus improving reference services.

A Recognition Analysis on Faculty Status for Academic Librarians of the National University professors and librarians (국립대학 교수와 사서의 대학도서관 전문사서 교수지위부여에 대한 인식분석)

  • Yook, Sang-Ok;Kang, Jin-Baik
    • Journal of Information Management
    • /
    • v.39 no.1
    • /
    • pp.131-149
    • /
    • 2008
  • The purpose of this study is to suggest faculty status for academic librarians in Korea. This will assure the efficient use of academic librarians as human resources for university libraries. To do this, this study reviewed precedent literaturer. Also, the study looked at qualified academic librarians that could be endowed faculty status. Questionnaires were performed and opinions between professor groups and librarian groups were compared. On every question, the two groups responded positively although there were some differences in agreement level on the above questions. Endowing faculty status to academic librarians, who work in university libraries, acts as a motivation, will help to increase the ability of librarians, and increase service quality. This will eventually contribute developing better education and research.

A Review of Relationship Between Level of Fertility and Contraceptive Prevalence in Korea: Some Implication for Policy Suggestion (최근의 피임실천수준과 출산력추이에 관한 고찰 -몇가지 정책적 제언을 중심으로-)

  • 고갑석
    • Korea journal of population studies
    • /
    • v.8 no.2
    • /
    • pp.79-92
    • /
    • 1985
  • Fertility has been declined since 1966 (see Table 1). This fertility reduction was duely caused by age at first marriage, induced abortion and contraceptive practice which has been largely increased in recent years. Although tbe proximate determinant such as induced abortion, age at marriage and breastfeeding can and do have an effect on fertility, the principal cause of the reduction in fertility in Korea during the fertility transition can be supported by correlation between level of fertility and contraceptive prevalence (See Fig. 4). Taking a regression equation between fertility (TER. Y) and prevalence level (X), the total fertility rate in 1984 was estimated as 1.9 and 2.1 based on lenear and expotential function shown as follow; $Y_1$=5.709-0.0549 X and $Y_2$_______80________ 1+e2.433+0.017X ($R^2$=O. 93) ($R^2$=0. 96) Where $Y_1$ and $Y_2$ denote total fertility rates obtained through two equations respectivelly. The peak of contraceptive prevalence was assumdd as 80 percent which is almost upper limit in human society. On the other hand, an observed value of 1984 fertility level obtained from five month period shows 2.1 which is coincident with logistic fitting after the adjustment of response error assumed around 10 to 20 percent, At any rate, fertility of Korean women will have been reached replacement level (2.1) by 1985.Thus policy for family planning program must be reviewed toward the direction of integrated approach particularly with MCH program inasmuch as fertility in Korea has already shown population replacement level that require more good quality of service in family planning and their There must be an advanced level of fertility in Korea because wide use of contraception and induced life abortion and age at marriage will effect modern fertility which shows up and down trend between 2.1 and 1.5 in general.

  • PDF