• 제목/요약/키워드: Graduate education

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Role-Play Training Factors that Positively Influence Training Satisfaction and Customer Service Orientation

  • Shin, Chung-Sub;Nam, Jae-Chul;Kim, Hey-Soo;Lee, Sang-Youn
    • 유통과학연구
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    • 제13권9호
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    • pp.29-36
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    • 2015
  • Purpose - The purpose of this study is to examine the influence of effective role-play and training on employee education satisfaction and customer orientation. Evidence of the suggested objective is obtained by monitoring the effectiveness of hotel service training. Research design, data, and methodology - Data were collected from 280 role-play sessions performed in a Korean Hotel and examined using a frequency analysis, reliability/validity assessments, correlation analysis, and regression analysis using SPSS 19.0. Results - 1) Entrepreneurs and training instructors should enthusiastically apply service education in order to enhance each employee d evaluation in terms of customer satisfaction and customer orientation. 2) The most effective factor on customer satisfaction and orientation is the instructor's qualifications. 3) Since a higher level of education-training satisfaction leads to better customer orientation, effective education-training is essential to achieve this result. Conclusions - The study was able to obtain practical evidence that can confirm that service education-training through role-play positively affects employee customer service orientation. In future advanced research on training effects on customer orientation, various internal factors of a business should also be considered.

환경행정전문가 양성을 위한 사회교육적 접근 (A Social Study Approach to Education for Environmental Administration Specialists)

  • 신현덕
    • 한국환경교육학회지:환경교육
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    • 제2권1호
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    • pp.100-106
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    • 1991
  • Environmental professional education in Korea has been mostly concentrated on the scientific and technological approaches to environmental problems. Many undergraduate majors in environmental engineering or sciences are designed to produce more technical manpowers in environmental fields. Most graduate schools on the environment also place an emphasis on teaching the technical aspects of environmental problems. Some environmental administration related courses, such as environmental law, environmental administration, environmental policy, environmental economics, environmental impact assessments, etc. are partically reflected in some curricula of very limited graduate or undergraduate environment majors. However, teaching environmental administration related courses in science or engineering major institutions has not been successfully carried out so far because lack of interests in such courses by most students and the shortage of competent teachers as well. Furthermore, those courses are not widely accepted by the departments of law, political science, public administration, etc. because their major interests are not in the environment-oriented. Environmental problems cannot be solved by the technical approach along. They should be systematically dealt with through interdisciplinary or multidisciplinary approaches, including natural and social sciences covering all relevant disciplines. in this respect, undergraduate environmental education should preferably cover broader courses on the environment, and the education for environmental professionals, including environmental administration specialists, is preferably handled by graduate schools offering many specialty area courses. Education for environmental administration specialist at graduate level is urgently needed in order to supply the competent manpower at government, business, and private organization levels dealing with environmental administration related problem. This is a new challenging area and the education for such specialists will become more important in the near future than technical manpowers which we ate now concentrating on their education.

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진로 진학 상담 교사 양성과정 현황과 개선 방안 탐색 (Exploration of the Current Status of the Career Counseling Teacher Training Course and Improvement Plans)

  • 윤옥한
    • 문화기술의 융합
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    • 제9권6호
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    • pp.151-160
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    • 2023
  • 이 연구의 목적은 진로 진학 상담 교사 양성제도 중 교육 대학원 석사 과정을 중심으로 문제점과 개선 방향을 제안하는 데 있다. 첫째, 진로 진학 상담 전공 교육 대학원 양성제도의 경우 ①서울 소재 대학이 3곳, 경기도 2곳, 인천 1곳, 강원 1곳, 대구 1곳, 전북 1곳, 충남 3곳, 충북 1곳으로 총 13개 대학에 개설되어 있다. ②대부분의 학교에서 이원화로 운영하고 있다. ③진로 진학 상담 전공으로 교육 대학원 석사 과정 교육과정은 많게는 26개 과정 적게는 10개 과정이 개설되어 있다. 둘째, 진로 진학 상담 대학원 양성제도의 문제점과 개선 방향은 무엇인가? ①표준화된 교육과정 마련이 필요하다. ②지역사회 연계 강화 교육 운영이 필요하다. ③교육 대학원 13개 교육과정의 수준 차이 해소 및 일부 대학 교수진 확보 부족을 해결할 필요가 있다. ④교육부 진로 교육 정책과가 13개 교육 대학원을 주기적으로 평가할 필요가 있다. ⑤교육부 진로 정책과에서 역할은 전국 초·중·고 진로 진학 상담 교사의 수요와 공급을 고려한 국가 차원에서 중장기적 계획 수립이 필요하다. ⑥진로 진학 상담 교사 자격증 취득 방법은 이원화하는 것이 바람직하다.

만성 발목 불안정성 환자군과 정상인 군의 발바닥 감각기능 저하에 따른 운동학적 보행 패턴의 변화 (Plantar Hypoesthesia Alters Gait Kinematics Pattern in Individuals with and without Chronic Ankle Instability)

  • Kang, Tae Kyu;Lee, Sae Yong;Lee, Inje;Kim, Byong Hun;Jeong, Hee Seong;Kim, Chang Young
    • 한국운동역학회지
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    • 제31권2호
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    • pp.79-86
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    • 2021
  • Objective: The purpose of this study was to identify the effect of reduced plantar cutaneous sensation on gait kinematics during walking with and without CAI. Method: A total of 20 subjects involved in this study and ten healthy subjects and 10 CAI subjects participated underwent ice-immersion of the plantar aspect of the feet before walking test in this study. The gait kinematics were measured before and after ice-immersion. Results: We observed a before ice-immersion on plantar cutaneous sensation, CAI subject were found to reduced ankle dorsiflexion, knee external rotation, hip adduction, and internal rotation compared to control subject. After ice-immersion, CAI subjects were found to reduce knee external rotation, hip adduction. However, no significant ankle joint kinematics. Conclusion: While walking, gait pattern differences were perceived between groups with and without plantar cutaneous sensation. The results of the study may explain the abductions in the hip angle movements in CAI patients at initial contact compared to healthy subjects in the control group when plantar cutaneous sensation was reduced. A change in proximal joint kinematics may be a conservative strategy to promote normal gait patterns in CAI patients.

노인병 인정의 양성 교육: 만족도와 현실성 (Certificate Education for Geriatric Physician: Satisfaction and Feasibility)

  • 이성천;김화준;박형준;윤종률;김창엽;문옥륜;장숙랑
    • Journal of Preventive Medicine and Public Health
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    • 제41권1호
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    • pp.10-16
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    • 2008
  • Objectives : Korea faces a number of challenges to meet demands in the area of geriatric professional medicine in a country with a rapidly ageing population. We evaluated the satisfaction and feasibility of the current education certification for geriatric physicians. Methods : Geriatric physicians who were deemed qualified by the Korean Geriatrics Society during the period of 2001 to 2005 (n=2,200) were asked to complete structured questionnaires sent to them by mail about their satisfaction of and need for certificates of education, as well as their opinions on their geriatric specialty training. A total of 419 physicians responded. Descriptive analysis and hierarchical regression were performed to rate the respondents' satisfaction, the characteristics of the need for clarity and utility in education certification, and the characteristics of their patients. Results : Although most respondents were satisfied with their education certification, those who had more elderly patients, aged 65 or older, and those who had more cognitively impaired patients, rated their education as significantly lower than did other physicians. Both groups expressed the need for more the comprehensive care and assessment concerning of their education. Multiple regression analysis indicated that satisfaction with geriatric physician qualification was associated with a physician's age, specialty, and percentage of elderly patients. Conclusions : This study suggests that the current system of education certification is limited in terms of feasibility and physician satisfaction.

「대학­교육대학원 직업특수교육과」와 「전공과」간 융합교육과정에 기반한 장애인 평생교육 전문인력 자격화 조건 (A Study on the Qualification of Professional Lifelong Education for the Disabled Based on the Convergence Curriculum between the 「Department of Vocational Special Education in University-Educated Graduate School」 and the 「Department of Majors」)

  • 김영준;강경숙
    • 한국융합학회논문지
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    • 제10권3호
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    • pp.115-125
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    • 2019
  • 본 연구는 "대학­교육대학원 직업특수교육과"와 "전공과" 간의 융합교육과정에 기반하여 장애인 평생교육 전문인력의 자격화 조건을 모색하는 데 목적을 두었다. 연구 방법은 문헌 분석과 전문가 회의를 병행한 방법으로 구성되었다. 연구내용은 현행의 "대학-교육대학원 직업특수교육과"에서 편성 운영하고 있는 교육과정을 이수하여 직업특수교사의 자격을 취득한 대상이 성인기 장애인 평생교육기관으로 재구조화 가능한 전공과에서 교직 경력을 축적한 이후 융합교육과정으로 구축된 장애인 평생교육 전문인력에 대한 양성과정에 접근하여 자격을 취득하는 절차적 방안을 포함하고 있다. 또한, "대학-교육대학원 직업특수교육과"의 교육과정적 기반이 장애인 평생교육 전문인력의 양성과 융합되기 위하여 개선되어야 할 중점 사항 역시 연구 내용으로 제시하였다. 연구 결과를 통해 직업특수교육과 장애인 평생교육 간의 기능적 관계를 정립하는 것으로 결론을 고찰하였다.

A Study on the Development of a Caddie Education Program for Golf Club in China

  • Du, Xin-Rui;Kim, Sung-Jun;Cho, Sang-Woo
    • 한국응용과학기술학회지
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    • 제36권2호
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    • pp.479-487
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    • 2019
  • The purpose of this study is to present a caddie education program that can improve the performance of golf caddies in China by comparing and analyzing the golf caddie education programs in South Korea and China. Caddie education programs were collected from 4 golf clubs, 3 professional caddie education institutions and 8 public institutions in South Korea and 6 golf clubs and 2 professional caddie education institutions in China. The following results were obtained. Although the caddie training in China is conducted over more time and term than in South Korea, it is necessary to have an education program considering golf expertise and quality of customer service. Therefore, the caddie education program in China is composed of golf related education(golf etiquette, golf practice skill), caddie duty training(safety management, customer service and image making), and training for caddie(fitness management, injury prevention, skin care, and cost-saving etc.). In the future, the Chinese golf club industry will has a potential to develop. In order to provide a consistent and systematic education, manual training on caddie education and training on caddie master to manage caddies should be conducted.

교육환경에서의 유비쿼터스 (Ubiquitous of Educational Environment)

  • 김지아;김향희;박갑수
    • 한국정보과학회:학술대회논문집
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    • 한국정보과학회 2005년도 한국컴퓨터종합학술대회 논문집 Vol.32 No.1 (A)
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    • pp.742-744
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    • 2005
  • 최근에 들어와 언제, 어디서나, 무엇이든, 누구라도 하나의 단말로 연결되는 유비쿼터스 시대가 본격적으로 도래하고 있다. 유비쿼터스 시대의 개막은 교육 환경에서도 적용되는데 언제 어디서나 수월성, 보편성, 보충 교육 등 다양한 학습 서비스를 학습자 스스로 선택해 참여함으로써 교육 부문의 유비쿼터스 서비스 모델을 도출하고 극복해야 할 과제를 분석하여 유비쿼터스 시대의 교육환경에서의 바람직한 대응방안을 제시하고자 한다.

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정보기술적인 측면에서 본 학생생활지도와 CRM (Student Guidance md CRM from the viewpoint of Information Technology)

  • 김동윤;박광제;문윤근;이경재;김창용;송정욱;김영권;배재학
    • 한국정보처리학회:학술대회논문집
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    • 한국정보처리학회 2000년도 추계학술발표논문집 (상)
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    • pp.423-426
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    • 2000
  • 본 논문에서는 학생생활지도 활동을 정보기술적 차원에서 보다 효과적으로 지원할 수 있는 방안을 모색하기 위해, 기업에서 적용되고 있는 CRM기법과 학생생활지도기법을 비교하고 검토하였다. 이를 토대로, 학생생활지도활동을 CRM에 관련된 정보기술로써 어떻게 지원할 것인가를 제시하였다.

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음성출력/학습기능을 지원하는 컴퓨터용어 약어 전자사전 설계 (A Design of Electronic Dictionary for Computer English Abbreviation Supporting Voice and Study Functions)

  • 김홍섭;이현걸;김철호;이금석
    • 한국정보과학회 언어공학연구회:학술대회논문집(한글 및 한국어 정보처리)
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    • 한국정보과학회언어공학연구회 1992년도 제4회 한글 및 한국어정보처리 학술대회
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    • pp.347-357
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    • 1992
  • 컴퓨터용어에 대한 약어들을 기존 사건관리 방법에서 벗어나 컴퓨터에 수록하여, 음성을 포함한 한글 및 영문풀이 조회, 추가등록, 삭제, 수정을 가능케 하여 어휘변화 및 의미파악에 신속히 대처하고, 영문, 한글 단어를 이용한 약어검색 기능과 시스템에서 임의로 문제를 출제, 학습자 수준을 측정해볼 수 있는 컴퓨터 보조학습(CAI)과 knowledge base 교체시 타분야에서 활용이 가능하도록 DB화한 약어 전문가체제로, 업무 활용자(학습자)와 컴퓨터 상호작용에 의한 개인차를 극복할 수 있도록 컴퓨터용어 약어 전자사전을 설계하였다.

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