• Title/Summary/Keyword: Goal Driven Service

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Design Framework for Next Generation Mobile Convergence Service Models (차세대 이동통신 컨버전스 서비스 모델 개발 프레임워크)

  • Shin, Dong-Chun;Kim, Jin-Bae;Park, Sei-Kwon;Ryu, Seung-Wan
    • Journal of Information Technology Services
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    • v.9 no.4
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    • pp.243-259
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    • 2010
  • It is expected that the next generation mobile communication system will be a service-driven developed system capable to realize the human-centric mobile convergence services. and it is different from the technology-driven development approach of the second and the third generation mobile communication systems. As a preliminary research work on such service-driven system development approach for the next generation mobile communication system. we developed the scenario based service analysis process (2SAP) framework to derive core service technologies and functionalities. In this paper. we propose the next generation mobile convergence service business model creation methodology based on research results of the 2SAP framework. To achieve this goal, we first establish a service model contains several components such as infrastructures. operations. and provision of services that are indispensible for providing next generation mobile services. Then, the next generation mobile services and its corresponding business models can be created by adding service and value flows to the developed service model after defining necessary components of business model including actors, their relationships, and roles.

Point-to-Multipoint Call Control of ATM VC Switching System (ATM VC 교환기의 점대다중점 호 제어)

  • 김응하;오문균
    • Proceedings of the IEEK Conference
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    • 1998.10a
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    • pp.229-232
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    • 1998
  • Modern telecommunications are increasingly demanding the addition of complex switching features to switching system software. These improvements also should satisfy customer demands for quick provisioning of new service features. But whenever we have developed the switching system in various types, we met problems that are lack of system engineers and short developments terms. We need new guidelines of software design to meet the demands and overcome our problems. So we propose new software platform, scenario driven call control engine (SDCCE) for ATM switching system software and implement an effective call control software using scenarios for ATM Switching System. A scenario is a set of procedures and supplementary scenarios written in data structure and gives benefits to easy adapt new or modified function by adding a scenario. The goal of SDCCE is to increase reusability and readability of software. Especially, it gives a good software extensibility and maintainability. And when we developed ptmp call processing control software, we could get high productivity by reusing scenarios and procedures of ptp call processing control software. We applied the scenario driven call control software to ATM switching system.

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Determining the Optimal Buffer Sizes in Poisson Driven 3-node Tandem Queues using (Max, +)-algebra ((Max, +)-대수를 이용한 3-노드 유한 버퍼 일렬대기행렬 망에서 최적 버퍼 크기 결정)

  • Seo, Dong-Won;Hwang, Seung-June
    • Korean Management Science Review
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    • v.24 no.1
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    • pp.25-34
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    • 2007
  • In this study, we consider stationary waiting times in finite-buffer 3-node single-server queues in series with a Poisson arrival process and with either constant or non-overlapping service times. We assume that each node has a finite buffer except for the first node. The explicit expressions of waiting times in all areas of the stochastic system were driven as functions of finite buffer capacities. These explicit forms show that a system sojourn time does not depend on the finite buffer sizes, and also allow one to compute and compare characteristics of stationary waiting times at all areas under two blocking rules communication and manufacturing blocking. The goal of this study is to apply these results to an optimization problem which determines the smallest buffer capacities satisfying predetermined probabilistic constraints on stationary waiting times at all nodes. Numerical examples are also provided.

Mobile Traffic Trends (모바일 트래픽 동향)

  • Jahng, J.H.;Park, S.K.
    • Electronics and Telecommunications Trends
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    • v.34 no.3
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    • pp.106-113
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    • 2019
  • Mobile traffic is one of the most important indexes of the growth of the mobile communications market, and it has a close relationship with subscribers' service usage patterns, frequency demand and supply, network management, and information communication policy. The purpose of this paper is to understand mobile data usage in Korea and to suggest the optimal steps for establishing the frequency supply and demand system by researching the traffic trends that reflect the characteristics of radio resources in the mobile communications field. To achieve this goal, attempts were made to increase the possibility of policy use by analyzing and forecasting mobile traffic trends, and to improve the accuracy of the research through the verification of the existing prediction results. The paper ends with a discussion of the necessity of a frequency management system based on data science.

A Priority Analysis of Card Customer Churn Factors Using AHP : Focusing on Management Support, Card Recruitment, Customer Service Personnel's Perspective (AHP를 이용한 카드고객 이탈 요인의 우선순위 분석 : 경영지원·카드모집·고객서비스 집단을 중심으로)

  • Lee, Jungwoo;Song, Young-gue;Han, Chang Hee
    • Journal of Information Technology Services
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    • v.20 no.4
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    • pp.35-52
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    • 2021
  • Nowadays data-based decision making is emerging as the center of the business environment paradigm, but many companies do not have data-driven decision-making systems. It has also been studied that using an expert's intuition in decision making can be more efficient in terms of speed and cost, compared to analytical decision making. The goal of this study is to analyze customer churn factors using a group of experts within a financial company from the viewpoint of decision-making efficiency. We applied a debit card 'A', product of the National Credit Union Federation of Korea. The churn factors of all the financial expert groups were examined. Also. the difference in each group (management support, card recruitment, customer service group) was analyzed. We expect that this study will be helpful in the practical aspects of managers whose environments is lack data-oriented infrastructure and culture.

An Evaluation of Quality Attributes of Smart Hotel by Using SERVQUAL-IPA Model: Focused on China's Hotel Market (SERVQUAL-IPA 모델을 활용한 스마트 호텔 서비스 품질요소 분석: 중국 호텔 시장을 중심으로)

  • Liang Zhou;Jaehee Kim
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.47 no.3
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    • pp.141-151
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    • 2024
  • The purpose of this study is to analyze the characteristic of quality attributes of smart hotels by using a SERVQUAL-IPA model, focusing on Chinese, which has the most proactive approach for the adoption of smart hotel system. Toward this goal, six quality factors-tangibles, reliability, assurance, responsiveness, empathy, and playfulness-were extracted through factor analysis, and IPA was used to appraise the degree of importance and satisfaction for each quality attribute. As a result of the SERVQUAL-IPA model, quality attributes were categorized into four groups of 'keep up the good work,' 'possible overkill,' 'low priority,' and 'concentrate here.'. Furthermore, it was concluded that there is a need to focus on the following elements: 'smart devices can assist customers in emergency situations', 'when the room control system identifies customer needs, the staff can provide prompt service', 'development and improvement of mobile applications that enable customers to control room amenities', 'regular maintenance for smart devices', and 'providing data-driven personalized recommendations through customer activity data analysis'.

Development of Multimedia Content Usage Analysis Service Platform Utilizing Attention and Understanding Flows (멀티미디어 콘텐츠 응시와 이해도 기반 분석 서비스 플랫폼 기술)

  • Ko, Ginam;Moon, Nammee
    • KIPS Transactions on Software and Data Engineering
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    • v.4 no.8
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    • pp.315-320
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    • 2015
  • The purposed of this research is to develop multimedia content usage analysis service platform. In the proposed platform, the content gazing behaviors of the users are monitored and profiled in real-time and a set of quantifiable metrics is provided. These metrics are used to determine the closeness of the users' behavior from the intent set by the provider. Based on the evaluation, it is possible to assess the effectiveness of the contents themselves as well. The content usage assessment is accomplished by utilizing the intention flow and the intent weight, which are embedded into the content by the content provider. Proposed methodology can be effectively applied and used in various application domains such as in education and in commercial advertisements.

The Analysis on the Recyclability of Shenlong Automobile Company in China using SWOT Technique

  • Zhao, Wei;Jung, Heonyong
    • International Journal of Advanced Culture Technology
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    • v.10 no.3
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    • pp.146-155
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    • 2022
  • The purpose of this study is to investigate the recyclability of Shenlong in China using SWOT. The main analysis results are as follows. First, provided that the company's current capacity utilization rate is seriously insufficient, reducing staff is one among the effective ways. Second, Shenlong should open a web store to cater to young people's online shopping behavior, and further expand the brand visibility using national mainstream media and online shopping platforms like Taobao and JingDong to market Dongfeng Peugeot and Dongfeng Citroen on the whole network. Third, under the premise of maintaining the present best-selling models, Shenlong should appropriately reduce the amount of models, adjust the assembly capacity ratio of every model and every displacement in real time per the newest market trends, increase the agility of auto companies' production, and timely meet the wants of domestic consumers. Fourth, dual-brand coordination and channel integration are very necessary, and also the profitability and profitability of dealers are going to be further improved, thereby increasing sales. Fifth, target building new energy leading products of Shenlong, strive to attain the forefront of the industry within the sales of recent energy vehicles within 5 years, and gradually expand new energy vehicle products from passenger vehicles to passenger vehicles and commercial vehicles. Finally, the marketing field of Shenlong Automobile should achieve "three major changes", that is, change from a goal-driven type to a demand-driven type, cancel the bundling of outlet invoicing goals and delivery incentive tiers; start from basic capabilities, and set pragmatic and challenging goals; focus Channels, to realize following the activation of outlets, and single store sales increase.

Effects of Meteorological Conditions and Self-instruction on Anxiety and Performance of Helicopter Pilots in Flight (기상 조건과 자기 교시가 조종 중인 헬리콥터 조종사의 불안 및 수행에 미치는 영향)

  • MunSeong Kim;ShinWoo Kim;Hyung-Chul O. Li
    • Science of Emotion and Sensibility
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    • v.26 no.4
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    • pp.29-40
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    • 2023
  • Anxiety is known to upset the balance of the attentional system and prioritize the stimulus-driven system over the goal-directed system; however, self-instruction induces goal-directed behavior with the self-regulation effect. This study verified the effects of meteorological and self-instruction conditions on pilot anxiety and flight task performance for in-service pilots in a virtual reality environment. The meteorological conditions were divided into visual meteorological and very low visibility conditions, and the flight tasks were conducted by varying whether or not self-instruction was performed. The experiment results reveal that anxiety and heart rate were higher, and the performance of the flight task was lower in the very low visibility condition. However, anxiety and heart rate were lower, and the performance of the flight task was higher in the self-instruction condition. This result suggests that accidents due to difficulty in flight may increase because of anxiety, but such accidents may decrease because of flight performance improvement by self-instruction.

An Empirical Study of Factors Influencing Use of Tablet-PC and Task Performance and Moderating Effects of Innovative Culture of Organization (조직의 태블릿 PC 이용 및 업무성과에 영향을 미치는 조직필요성 요인과 조직혁신문화의 조절효과에 대한 연구)

  • Kim, Sang-Hyun;Park, Hyun-Sun
    • The Journal of Information Systems
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    • v.21 no.4
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    • pp.81-108
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    • 2012
  • Growth in the device field is driven by various emerging devices, tablet PC are among the most recognizable. Tablet PC are mobile computing devices enabled with touch screens or pen inputs and provide the functions of various other devices. Firms are interested in utilization of tablet PC on task. Many of firms is considering accepting of tablet PC and is looking forward to performance of tablet PC. Thus, this study propose to discuss strategies for the usage of tablet PC from organizational needs perspective. The goal of this study is to identify factors influencing use of tablet PC and task performance. The results of this study showed that the proposed factors of organizational needs with a exception of Service Flexibility had a positive impact on perceived usefulness that then positively affected Usage of Tablet PC and Task Performance. In addition, perceived task-technology fit had a positive impact on perceived usefulness and Usage of Tablet PC. Finally, Innovative Culture of Organization as a moderating effect significantly influenced the relationship between perceived usefulness, perceived Task-Technology Fit and Usage of Tablet PC. This study is expected to be a reference for a subsequent study associated with Tablet PC at organizational viewpoints.