• 제목/요약/키워드: Flexible work arrangements

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유연근무제에 대한 기업의 요구와 근로자의 요구 : CS(고객센터)기업 사례를 중심으로 (Business and Workers' Needs for Flexible Work Arrangements : Focusing on the Case of a Customer Center Business)

  • 김선미;이현아
    • 가정과삶의질연구
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    • 제32권3호
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    • pp.17-29
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    • 2014
  • This study attempted to explore business and workers'needs for flexible work arrangements focusing on the case of a customer center business. We conducted in-depth interview and focus group interviews with the CEO of the company as well as with workers employed at the company in order to identify their need for flexible work arrangements. The subject of this study is a customer service center business that offers a variety of flexible work arrangements. We found that there is a need for flexible work arrangements in terms of both businesses and workers. These results suggest that flexible work arrangements can be activated when they meet the needs of businesses and workers. Flexible work arrangements can be activated when they meet the businesses'goals in human resource management and workers'goals for achieving work-family balance.

외국계기업사례분석을 통한 유연근무제활성화방안 연구 (A Study on Activation Plans of Flexible Work Arrangements Based on a Qualitative Case Study of a Foreign-affiliated Firm)

  • 이현아;김선미;이승미
    • 가정과삶의질연구
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    • 제30권2호
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    • pp.173-187
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    • 2012
  • This qualitative case study focused on the activation plan of flexible work arrangements. We selected eight workers from a foreign affiliated firm that has various flexible work arrangements for in-depth interview and focus group interview. The workers were categorized into two groups; those who have experiences with flexible working and those who have needs for flexible working. We analyzed their condition of work-family life and experiences with flexible working. Through the focus group interview, we can find out the needs and suggestions about activation plans of flexible work arrangements.

유연근무제도가 기혼여성의 일-가정 갈등 및 촉진, 직무만족에 미치는 영향: 패널분석 방법을 이용하여 (The effects of flexible work arrangements on work-family conflict and facilitation, and job satisfaction for married working women: A longitudinal analysis)

  • 한영선;정영금
    • 가족자원경영과 정책
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    • 제18권4호
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    • pp.1-26
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    • 2014
  • This study analyzes the effects of the three types of flexible work arrangements (part-time, flexitime, and reduced working hours for childcare) available in Korea on work-family conflict, facilitation, and job satisfaction for married working women ages 15-49. The study employs a panel analysis based on the first to the fourth data from the Korean Longitudinal Survey of Women & Families (KLoWF). The major results are as follows. First, the availability of part-time jobs and reduced working hours to facilitate childcare is significantly related to work-family conflict for married women. If a married woman is employed in a part-time position or if reduced working hours for childcare are available, the conflict within the family caused by the job is reduced. Second, none of the three types of flexible work arrangements have a statistically significant influence on work-family facilitation for married women. Third, the availability of reduced working hours for childcare has a positive effect on the job satisfaction of married women. In conclusion, flexible working hours for women who are raising children are the main factor in reducing the negative effect of a job on a woman's family life as they contribute to work and family compatibility.

기업의 가족친화제도 시행의 장애요인과 탄력적 근무제도 활성화 방안에 관한 연구 (A Study of Obstacles to Implementing Family-friendly Policies & Offering Flexible Work Arrangements)

  • 한지숙;유계숙
    • 가정과삶의질연구
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    • 제27권5호
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    • pp.207-220
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    • 2009
  • This study investigates the obstacles to implementing family-friendly policies and offering flexible work arrangements and provides policy directions. A survey was conducted of employers at 147 firms, resulting in 42-43 questionnaires being statistically analyzed. Frequencies, means and factor analysis were conducted by SPSSWIN 12.0. The findings are as follows: First, the main obstacle to implementing family-friendly policies was the burden of cost. Second, eight obstacle factors were extracted through factor analysis. They are; lack of replacement workers and concerns about equity issues, nonfamily-friendly culture, no guarantee of the effectiveness of programs, lack of information about the programs or polices, lack of communication and public relations, potential loss of productivity, administrative hassles, and structural obstacles. Third, there was a difference in implementing flexible work arrangements according to the factors of lack of replacement workers and concerns about equity issues and no guarantee of the effectiveness of programs. That is, the firms which didn't have these two obstacles tried to implement flexible work arrangements more than the others.

Influence of COVID-19 Anxiety on Vigor and Innovative Work Behavior: Mediated Moderation of Flexible Work Arrangement

  • Jonghun Sun;Yoon Soo Jun
    • 감성과학
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    • 제26권2호
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    • pp.3-12
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    • 2023
  • The present study examines the impact of COVID-19 anxiety on employees' psychological resources and behaviors, drawing on the conservation of resources theory. We also investigate whether flexibility in work contexts has a meaningful effect on employees' responses to the pandemic. A total of 284 working adults participated in an online survey consisting of self-reporting questionnaires that assessed levels of COVID-19 anxiety, vigor, innovative work behavior, and flexible working arrangements. The results showed that the level of vigor mediated the positive relationship between COVID-19 anxiety and innovative work behavior, and the perceived level of flexible working arrangements moderated this mediation effect positively. The findings highlight the importance of considering employees' psychological resources and work arrangements in managing the negative impact of COVID-19-related anxiety. This study provides theoretical and practical implications for organizations to better understand the psychological processes that employees undergo during a crisis. Further research on diverse work settings and cultural backgrounds is needed to expand on the present findings.

The Impact of Autonomous Virtual Work Environments on Job Satisfaction and Organizational Effectiveness

  • Eun Seo Park;Sung-Byung Yang;Arum Park
    • Asia pacific journal of information systems
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    • 제33권4호
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    • pp.1043-1057
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    • 2023
  • The objective of this study is to explore the perceptions of justice regarding the implementation of flexible work arrangements, as well as to analyze the effects of such arrangements on job satisfaction and organizational effectiveness. The present study posits three key aspects, namely distributive justice, procedural justice, and interactional justice, which are hypothesized to influence individuals' impression of justice in relation to flexible work systems. To investigate the influence of job types on an R&D organization, specifically comparing R&D employees and office management employees, a dataset of 190 R&D employees and 50 office management employees was collected. The findings of the investigation provide empirical evidence that distributive justice has a significant impact on the level of job satisfaction among employees in both research and development (R&D) and office administration roles. Moreover, the influence of work satisfaction on organizational performance is noteworthy, particularly with regard to factors such as job dedication, organizational citizenship behavior, and knowledge sharing. The aforementioned findings offer significant insights for research and development (R&D) firms that have incorporated flexible work arrangements. These insights underscore the significance of emphasizing specific justice perceptions in order to augment job satisfaction and overall performance within the organization.

Flexible Working Arrangements: A Case Study of IT-SMEs in Thailand

  • Tanlamai, Intara
    • Journal of Information Technology Applications and Management
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    • 제24권3호
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    • pp.23-49
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    • 2017
  • This paper is part of the dissertation for an MSc in Project Management and Innovation of Strathclyde Business School The research aims at understanding how IT-SMEs (Small and Medium-sized Enterprises in Information Technology Business) implement and use Flexible Work Arrangements and Flexible Working Hours (FWH/FWA) in their organisations. In-depth interview data was collected from managers and business owners of 31 companies whose needs for Work-Life Balance varied. Results show that many factors positively influence IT-SMEs to use FWH/FWA. For example, customers and partners working at different work-hours, traffic congestions between home and office, and the general stereotype of IT personnel. However, the results also found several concerning factors that may hamper the success of FWH/FWA implementation. They include the inadequacy of management skills in tracking, monitoring, and assessing employee's real performance, contextual factors for Thai IT-SMEs, i.e. conflict resolution culture, IT people's protocol of communication exchanges, and shortcoming of technology infrastructure. The findings also show that many companies that had used FWA eventually stopped. Thus, a four-phase cyclical framework called PLIC (Purpose-Limitation-Implementation-Consequence) has been developed as an approach to FWH/FWA implementation.

유연근무제 경험에 관한 질적연구: 미취학 자녀를 둔 맞벌이 부부 중심으로 (A Qualitative Study on the Experience of Flexible work arrangements: Focusing on Double-Income Couples with Preschool Children)

  • 김규랑
    • 가족자원경영과 정책
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    • 제25권4호
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    • pp.1-14
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    • 2021
  • 본 연구는 일-가정양립을 위한 대표 정책 중 유연근무제가 실제 이용자인 맞벌이 부부들에게 미치는 실질적인 효과와 영향에 대한 검토를 바탕으로 유연근무제의 현실적인 문제점을 살펴보고자 진행되었다. 본 연구에서는 미취학 자녀를 둔 맞벌이 부부 3쌍을 대상으로 총 6명의 맞벌이 부모의 유연근무제 경험에 대한 심층 면담이 진행되었으며, 그들이 경험한 긍정적인 효과성과 제도사용의 어려움에 대한 문제점을 파악하고 해결방안을 모색하는 데 목적이 있다. 본 연구의 데이터 분석은 면담을 통해 도출된 자료 속에서 구조화된 틀을 기준으로 자료 전체를 검토하고 영역별 주제를 범주화하여 3개의 상위범주와 9개의 하위범주로 정리하였다. 분석 결과는 '가정에서의 변화', '사회·문화적 시선', '정책 및 사회경제적 변화요구'로 도출하였다. 본 연구는 유연근무제 실사용자들의 관점과 목소리를 연구에 직접 반영하였다는 점에서 의의가 있으며, 향후 유연근무제 제도개선에 당위성과 설득력을 부여하고, 정책 방향 및 지원을 수립하는데 기초자료가 될 것으로 기대된다.

간호사의 야간전담 및 유연근무제도 정착을 위한 실태 조사 (Study on the Establishment of Fixed Night Shifts and Flexible Work Arrangements for Nurses)

  • 김정희;최은주;김명숙;유미;전진화;김연희
    • 임상간호연구
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    • 제25권2호
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    • pp.107-119
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    • 2019
  • Purpose: The purpose of this study was to investigate the welfare status of nurses and the status of fixed night shifts and flexible work arrangements in both general hospitals and advanced general hospitals in Korea. Methods: A total of 167 hospitals participated in this study, done from April to October 2018. Results: There were 103 hospitals utilizing the fixed night shift system, 22 in the two-shift system, 3 in the fixed holiday shift, 79 in the fixed shift system, and 39 in the short-time working system. The average welfare benefits for nurses increased to 33.02 million won on average. However, welfare services for the nurses were poor: 41.8% of the respondents had a nurses' lounge, 81.7% were given dormitory space at their place of employment, 41.8% had access to welfare facilities, and 56.4% were provided with welfare support countermeasures. Conclusion: The results show an increasing trend of hospitals to utilize fixed night shift and flexible work arrangements. An institutional strategy at the national policy level should be established to implement flexible work arrangements including the fixed night shift system, which has a poor level of welfare.

일·가정 병립을 위한 유연근무제가 직무만족도에 미치는 영향 (A Study on the Influence of Flexible Work Scheme for Job-Family Connection on Job Satisfaction)

  • 김민성;임상호
    • 산업진흥연구
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    • 제3권2호
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    • pp.33-40
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    • 2018
  • 본 연구는 일 가정 병립을 위한 유연근무제가 직무만족도에 미치는 영향을 분석하였다. 직장인을 대상으로 설문지 총 73부를 분석하였다. 연구결과 첫째, 일 가정 병립을 위한 유연근무제가 직무만족도 상관관계는 근무만족도와 유연근무제현황, 근무만족도와 근무현황, 유연근무제현황과 조직만족도, 근무현황과 조직만족도는 통계적으로 유의하지 못한 것으로 나타났으나, 근무만족도와 조직만족도 간의 상관관계는 p<.01 유의수준의 .313으로 낮은 상관관계가 있는 것으로 나타났다. 둘째, 유연근무제가 직무만족도에 대한 회귀분석 결과, 일 가정 병립을 위한 유연근무제가 직무만족도에 통계적으로 유의한 영향을 미치지 못한 것으로 분석되었다. 셋째, 근로자의 자녀명수와 평균근속년수 간에는 유의적인 관련성이 있는 것으로 나타났다. 평균근속년수 5년 이하는 자녀없음(38.4%), 1명(15.1%), 2명(11%) 자녀없음에서 높게 나타나는 것을 알 수 있으며, 평균근속년수 21년 이상은 자녀2명(9.6%)에서 많다는 것을 알 수 있다. 본 연구는 일 가정 병립을 위한 유연근무제가 직무만족도에 미치는 영향을 분석함으로써 유연근무제 활성화로 유연근무제 정착 및 직무만족도를 높여 효과성을 검증한 데 연구의 의의가 있다.