• The Korean Journal of Franchise Management
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• 제6권2호
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• pp.51-66
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• 2015

As competition for better service between corporations is getting fierce, many efforts to improve service quality are being made endlessly. The quality of service is directly associated with customer satisfaction and the employee performance of emotional labor is a key factor to attain a high level of customer review and better corporation image. This study examines an influence of emotional labor on job stress and customer orientation in the context of a service franchise firm. The results are as follow. First, deep acting of emotional labor has a negative influence on job stress, and surface acting of emotional labor has a negative influence on customer orientation. Also, job stress has a negative influence on customer orientation. Second, deep acting of emotional labor does not have a positive influence on customer orientation. Third, surface acting of emotional labor does not have a positive influence on job stress. The findings of this study show that deep acting of service based on an employee emotion can produce the employee's better service attitude by decreasing employees' job stress, but standardized surface acting of service cannot. Therefore, franchisor needs to use employees' deep acting to improve the franchisee service quality.

• Journal of Korean Society of Industrial and Systems Engineering
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• 제19권39호
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• pp.177-192
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• 1996

The organization of business included many a factors that gave rise to the stress. The modem peoples in this organization lived in the flood of the stress. Job stress was an important factors which injured of the employee health, the employee health injured reduce the organizational function. The factors such as personal differences, stressors, personality, cognitive traits etc. should be considered in the study of job stress. The cognitive appraisal is an important factor in the study of job stress and a process of coping strategy. Job stress can be controlled and coped by organizational and personal ability. The coping strategy of job stress is also determined by the personal differences rather than by the intensity of stress symptoms. In copying the stress, to be considered the factors such as interpersonal correlation, organizational climate, career development, job redesign, selection and placement, training. However, these factors should be managed in the scientific, objective, reasonable manner effectively.

• Journal of the Korean Society of Safety
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• 제27권3호
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• pp.125-130
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• 2012

According to the Korea National Statistical Office data in 2010, the population over ages of 65 years would possess to 11.3% whole population of Korea in 2011 denoting Korea is already in the aging society. Old age is associated with inevitable time-dependent losses in physical capabilities. However the maintenance of physical capabilities is essential for continuing independence in old age. The work ability index(WAI) was constructed to reveal how well a worker is able to perform his work. This study focused on the discovery of an industrial and age-related influences on the work ability and job stress of workers in the shipbuilding, house managing, apartment construction industry. For this, the study conducted a job stress test using the Korean Occupational Stress Questionnaire Short Form, and employee performance evaluations using the Work Ability Index (WAI) of the Finnish Institute of Occupational Health (FIOH) on 3,228 workers in the shipbuilding, house managing and apartment construction industry. SPSS 12.0 K statistics program was used for statistics analysis and significance was verified with the Kruskal-Wallis test, a corporate body of nonparametric statistical analysis. As a result, employee performance had significant differences, depending on age, an industrial and years of service. The mean WAI score of the shipbuilding industry was lower than that of the other industry. Additionally, it was found that employee work ability decreased more as job stress increased.

• Journal of the Korean Society for Aviation and Aeronautics
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• 제19권3호
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• pp.33-42
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• 2011

This study focused to find the main factors causing job stress to ROKAF pilots and of which factors affects to turnover intention. As a results, the factors of job stress are job characteristics, over loaded ground work, payment, promotion and employee benefits & service system. All of these 5 factors are positively related to the causes of a pilot stress. Among the job stress factors, payment, promotion and over loaded ground work are positively related as the same order. But, job characteristics and employee benefits & service system are not. Even though ROKAF pilots are stressed by annual requirement and night flying, and also are stressed by unfulfilled welfare, those two stress factors are not related to the turnover intention.

• Journal of the Korea Society of Computer and Information
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• 제25권6호
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• pp.193-197
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• 2020

The purpose of this study is to investigate the occupational stress of physical therapists. A total of 302 physical therapists participated in this study. All participants were responded to a Korean Occupational Stress Scale-short form to investigate occupational stress. We compared the occupational stress of physical therapists according to the gender, employee type, medical facility, and the department. Occupational stress showed a significant difference only in gender. Overall, the physical therapist showed low occupational stress in this study. However, among the 7 items on the Korean Occupational Stress Scale-short form, the 'Job demand' item score was higher than other items. This study suggests that the hospital administrator needs to provide proper job demand and environment considering the level of the physical therapists in order to effective occupational stress management.

• East Asian Journal of Business Economics (EAJBE)
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• 제9권4호
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• pp.81-92
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• 2021

Purpose - Work stress environment is expanding alongside the speed of worldwide change and psychological well-being concerns are coming about because pressure over-burden can bring about lost workdays, lower representative usefulness, and high occupation turnover rates. For this reason, this study investigates to provide how practitioners can manage employee work stress using health psychology based on prior studies. Research design, Data, and methodology - Qualitative textual research involves collecting and analyzing various non-numeric data to establish different concepts or opinions in prior literature. That means that the present researcher carried out qualitative research in multiple ways, investigating many kinds of previous textual data, such as prior published peer-reviewed resources and case studies analysis. Result - The results revealed that directed symbolism has been displayed to improve prosperity and tranquility among employees with an assortment of persistent infections. Like diaphragmatic breathing, reflection practices consolidate zeroing in on a particular article or sensation (like breathing) while at the same time separating from other distracters and controlling inward encounters (for example, feelings, musings) through non-critical acknowledgment. Conclusion - This research proposes that intellectual rebuilding or figuring out how to perceive maladaptive musings and change them to reflect more versatile; judicious idea examples can fundamentally further develop temperament, diminish pressure, and reduction negative feelings for employees.

• Management & Information Systems Review
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• 제34권1호
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• pp.121-142
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• 2015

This study focused on finding how to raise the positive effect of a service employee on the organization by strengthening his sympathetic feeling at the position of business, not the position of customer and how to reduce the negative effect. The specific objectives of the study are: First, the effect factors of the empathy abilities (cognitive empathy, emotional empathy) of a service employee are largely classified as the social support (supervisor support, co-worker support) to the service employee and the self-soothing ability. Therefore, this study tries to verify the relationship between the self-soothing ability, and social support and empathy which are preceding factors of the empathy of a service employee. Second, it also tries to verify the relationship between job stress and empathy ability(cognitive empathy, emotional empathy) of a service employee. As a result of the verification of the study hypothesis, first, the social support was distinguished as supervisor support and co-worker support, and the empathy ability was distinguished as cognitive empathy and emotional empathy. As a result of verifying the relationship between social support and empathy ability, the supervisor support did not have a positive effect on cognitive empathy while the co-worker support did have a positive effect of cognitive empathy. The supervisor support had a positive effect on emotional empathy and the co-worker support had a positive effect on emotional empathy. Second, the self-soothing ability of a service employee had a positive effect on empathy ability and a positive effect on both cognitive empathy and emotional empathy. Finally, the empathy ability(cognitive empathy, emotional empathy) of a service employee was shown to have a negative effect on the job stress of a service employee.

• Journal of the Korea Convergence Society
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• 제6권4호
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• pp.41-46
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• 2015

Utilization of IS is increasing in businesses: many organizations have established information systems(IS) and are using it as a means to innovate and communicate their businesses. But the expansion of IS utilization lead to the negative influence of ICT-induced stress on information system users. This study suggests IS utilization ability, IS self-efficacy, and pace of change as precedence factors of ICT-induced stress, and explains that ICT-induced stress influences Employee Productivity. The result shows self-efficacy and Pace of Change had significant effects on ICT-induced Stress. Also it had negative effects on Employee Productivity. In conclusion the study proposed that information system users' Performance decreases by ICT-induced stress.

• Journal of the military operations research society of Korea
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• 제23권2호
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• pp.120-134
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• 1997

This paper illustrates the process of developing and configuring the prototype computer-assisted analysis system named as Work-Expert for analyzing occupational stress. A Work-Expert was developed to allow the nonexperts or line manager to utilize the existing knowledge in the area of occupational stress estimation, and to provide intelligent and computer-aided problem solving. The purpose of the system development is for future prediction and problem solving. Creating preventive measures, such as early detection of stress, proper placement and promotion of employees, job enlargement, employee identification, employee involvement, communication, and training of managers will be possible by using this system effectively.

• The Journal of Asian Finance, Economics and Business
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• 제8권3호
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• pp.605-618
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• 2021

The use of human resources determines the success of enterprises. This study applies the questionnaire design method to analyze the relationship between job stress, job satisfaction, and job performance, noting that few studies have comparatively examined these variables between industries, especially between high-tech and traditional industries. The proposed assessment model in this study can facilitate decision-makers' ability to make the optimal business decisions through their personnel systems, thereby improving employee satisfaction and increasing job performance. This study found that in the traditional and high-tech industries, some demographic variables have significant differences in the job stress, job satisfaction and job performance, but the demographic variables that can significantly affect the differences in these job's variables are differences between industries. This study acknowledges that job stress and performance have a significantly negative correlation, and traditional industries will have more stress factors than high-tech industries. In addition, support for traditional industries exist in job satisfaction and performance has a significantly positive correlation, but not in high-tech industries. Job stress for performance has a significantly negative correlation in two industries. This study reconfirmed the relationship between job stress, satisfaction and performance, found some differences in this relationship and the respective industrial characteristics.