• Asian Journal of Business Environment
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• v.5 no.4
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• pp.13-18
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• 2015

Purpose - Based on previous studies, this study extends current research and investigates whether the sub-factors of emotional intelligence increase job satisfaction or employee intrinsic and extrinsic motivation and perceived organizational support. Research design, data, and methodology - This study categorizes service employees' (consultants) emotional intelligence into four sub-factors: regulation of emotion, appraisal of emotion, utilization of emotion, and expression of emotion. The study then investigates the sub-factor effects on job satisfaction. A total of 353 valid questionnaires were collected. Results - The results of the path analysis showed that appraisal, utilization, and expression of emotion had a positive effect on intrinsic motivation, and utilization of emotion had a positive effect on extrinsic motivation. Extrinsic motivation had a positive effect on perceived organizational support and job satisfaction, and perceived organizational support had a positive effect on job satisfaction. Conclusion - As consultants' utilization of emotion is rendered as the ability to use emotion to improve performance, the conclusion is that such factors as monetary performance incentives are important in order to boost job satisfaction of the consultants.

• Journal of Korean Society of Occupational and Environmental Hygiene
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• v.27 no.1
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• pp.77-85
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• 2017

Objectives: We focused on investigating the effects between symptoms of depression and emotional labor among health professionals. Methods: A cross-sectional survey design was used. The participants were 365 health professionals. The survey was composed of questionnaires related to general characteristics and work-related characteristics. Korean emotional labor scale-24(K-ELS@24) and Patient Health Questionnaire(PHQ-9) data was collected from July 1, 2015 to August 31, 2015. Results: The prevalence for symptoms of depression among the survey participants was 79.2%. Organizational support(${\beta}=.387$, P<0.05), emotional disharmony(${\beta}=.238$, P<0.05), customer conflict(${\beta}=.125$, P<0.05) and emotional effort(${\beta}=.122$, P<0.05) showed a significant association with symptoms of depression. Conclusions: These results suggest that emotional disharmony, organizational support and organizational surveillance are related to symptoms of depression. Managing organizational support on the emotional labor scale is the most important factor in controlling symptoms of depression.

• Journal of Families and Better Life
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• v.9 no.1 s.17
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• pp.161-178
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• 1991

The purposes of this study are to investigate the impacts of social network support on the middle-aged housewives' crisis and to identify the importance of social network systems of modern families. The subjects of this study were unemployed housewives living in the Seoul area, whose age was from 40 to 59 and whose last child was older than 11 years old. Data were collected by structured questionnaire with the subjects(N= 404). The collected data were analyzed by Frequencies, onewy ANOVA, Scheffe-test, t-test. The major findings were as follows ; 1) Middle-aged housewives, who were the first half of 40's, university graduated, and bilieved in a religion, had lower crisis. 2) The association of social network support and middle-aged housewives' crisis, which were found to be significant were as follows ; (1) The more middle-aged housewives received total, emotional, instrumental support from husbands' families of origin, the lower their crisis was. (2) The more middle-aged housewives received total, emotional, informational, support from their families of origin, the lower their crisis was. (3) The more middle-aged housewives received total, emotional, instrumental support from their friends, the lower their crisis was. (4) The more middle-aged housewives received total, emotional, instrumental, social companionship support from their voluntary association members, the lower their crisis was.

• Journal of the Korean Home Economics Association
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• v.43 no.1 s.203
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• pp.129-144
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• 2005

The purposes of this study were to find the general trends and differences factors influencing single mothers' psychological well-being, and, analyze the effects of family, and social variables on their psychological well-being. The subjects were the 284 single mothers living in Kwangju and Chonnam. The data were analyzed with frequency, t, F, and Pearson's r test, and by multiple regression using SPSS. The major findings were as follows: 1. Single mothers' family variables were lower than the median, but instrumental support was higher than emotional support. Single mothers' psychological well-being was found to be around that of the median value. 2. Single mothers' psychological well-being was significantly different from family stress, family resources, mother-child conflicts, income, emotional support, participation of education program, and institutional support. 3. Life satisfaction of single mothers was influenced by institutional support, family stress, family resources, and emotional support. Depression among single mothers was influenced by family stress, family resources, mother-child conflicts, and institutional and emotional support.

• Korean Journal of Child Studies
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• v.28 no.5
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• pp.37-54
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• 2007

Variables studied in relation to children's school adjustment were child's sex, grade, and ego-resilience maternal employment, parents' age, parents' academic background, mother's emotional expressiveness, and monthly household income and perception of social support. Subjects were 548 4th, 5th and 6th grade students and their mothers. Results showed that children's school adjustment varied by child's grade in school and ego-resilience, parents' age, father's academic background, mother's emotional expressiveness and monthly household income. Children with higher ego-resilience, whose mothers showed more positive emotional expressiveness and who perceived more social support from peers, family, and teachers showed higher adjustment to school life. Among these, support of peers was the most significant variable.

• Journal of the Korean Home Economics Association
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• v.47 no.1
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• pp.55-63
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• 2009

The purpose of this study was to analyze the path model about the emotional intelligence of multicultural preschoolers'. Multicultural mothers(N = 89) were administered questionnaires on social support, marital satisfaction, depression and mother-child relationship. Teachers(N = 89) were administered a questionnaire on preschoolers' emotional intelligence. The results indicates three things. First, social support effects marital satisfaction directly and mothers' depression indirectly. Second, mothers' depression effects preschoolers' self regulation and other regulation directly. And third, social support, marital satisfaction, mothers' depression effects preschoolers' self cognition indirectly through parent-child relationship.

• The Journal of the Korea Contents Association
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• v.14 no.3
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• pp.401-413
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• 2014

The principal objective of this study is to examine the relationship between the emotional intelligence and customer orientation in airline service context. Moreover, this study was designed to test the moderating effect of social support to provide fundamental and practical data for airline industry. In this study, 2 hypotheses based on literature reviews were employed. A questionnaire was also developed based on previous studies. A convenience sample of 233 flight attendants was surveyed and a total of 214 usable questionnaires were analyzed. Then the data and hypotheses were examined using multiple regression analysis using SPSS 18.0. The results are as follows. Firstly, emotional intelligence was divided into 'self-emotional appraisal', 'other's emotional appraisal', 'regulation of emotion' and 'use of emotion' according to the literature review. Analysis showed that emotional intelligence has partial effect on customer orientation accordingly. Secondly, social support has partial moderating effects between emotional intelligence and customer orientation. Continuous and systematic training program which build up team work should be conducted to administer 'emotional intelligence'.

• Journal of Families and Better Life
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• v.34 no.6
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• pp.41-54
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• 2016

The purpose of this study was to examine the effects of husband's emotional support and mother-teacher partnership on maternal parenting stress. The participants in this study consisted of 216 mothers with children(aged 4-5years). Husband's emotional support was measured by the Parenting Alliance Inventory(PAI, R. R. Abidin, 1988) revised by R. R. Abidin and J. F. Brunner(1995). Mother-teacher partnership was measured using the Caregiver-Parent Partnership Scale(A. M. Ware, B. Barfoot, A. S. Rusher & M. T. Owen, 1995) revised by M. T. Owen, A. M. Ware and B. Barfoot(2000). Parental Stress was measured by the Parenting Stress Index-Short Form(PSI-SF, R. R. Abidin, 1995) revised by M. E. Haskett, L. S. Ahern, C. S. Ward and J. C. Allaire(2006). The data were analyzed through mean, standard deviation, t-test, ANOVA, Pearson's correlation, and hierarchical multiple regression. The results of this study were as follows: First, the mean score of husband's emotional support was higher than average and the mean score of mother-teacher partnership was an average level. Parenting stress was lower than average. Second, there were statistically differences in maternal parental stress according to number of children and mother's educational level. Third, husband's emotional support and mother-teacher partnership were influenced by maternal parental stress. The results of this study are important because they show mothers, fathers, and teachers ways to reduce maternal parental stress.

• Journal of dental hygiene science
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• v.18 no.5
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• pp.271-279
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• 2018

This study aims to contribute to managing the human resource of dental hygienists and qualitatively enhancing dental medical services by examining factors that affect their turnover intention. Therefore, it attempted to examine their degrees of emotional labor, job satisfaction, and social support and the effects of each variable on turnover intention. This study administered self-reporting questionnaires to dental hygienists working in dental hospitals, dental clinics, and general or university hospitals in Seoul Metropolis and Gyeonggi-do by conducting convenience sampling, from May 18, 2017 to August 4, 2017. Among a total of 224 copies that were distributed, a total of 223 copies, excluding 1 copy with poor responses, were used in the data analysis. The research tools comprised 12 questions on general characteristics, 24 questions on emotional labor (4-point Likert scale), 16 questions on job satisfaction (5-point Likert scale), 8 questions on social support (4-point Likert scale), and 4 questions on turnover (5-point Likert scale). The scores of dental hygienists were as follows: emotional labor, 2.49 out of 4; job satisfaction, 3.14 out of 5; social support, 3.04 out of 4; and turnover intention, 3.07 out of 5. Their turnover intention has a positive correlation with emotional labor, but a negative correlation with job satisfaction and social support. It was found that some factors that significantly influence turnover intention included the amount of overtime work and job satisfaction. Thus, dental medical institutes should search for measures, including improvement of the working environment, to reduce the amount of overtime work and enhance job satisfaction.

• Journal of Agricultural Extension & Community Development
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• v.19 no.4
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• pp.881-904
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• 2012

This study was to investigate the relationship among emotional intelligence, social support and parent-child communication of multicultural primary school students in rural areas. All of the students for the study were sampled from three multicultural primary schools in rural areas. About 10% among them were from multicultural family students. First, the result indicated that students' emotional intelligence was positively correlated with social support and open communication with their parents. Second, there were no significant differences between unicultural family and multicultural family in social support, parent-child communication, and emotional intelligence. Third, the result of regression analysis revealed that peer and family support were predictors of emotional intelligence of multicultural primary school students in rural areas. The implications for the improvement strategy for multicultural primary school in rural ares were suggested.