• 디지털산업정보학회논문지
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• 제6권3호
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• pp.221-230
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• 2010

Citizens' demand, which has been previously focused on welfare, is now expanding to include elements for higher quality of life such as employment, housing, culture, and sports. Accordingly, the government, with an aim of effectively delivering resident services that satisfy various demands, is committed to transforming the central government-oriented service system into the integrated service system based on public-private partnership. The government is also dedicated to expanding services to 8 areas including not only welfare but also healthcare, employment, housing, education, sports, culture, and tourism, which are directly related to everyday lives of residents. This project is designed to support such reforms in the citizen service delivery system in order to enhance quality of life of local residents. This study is to draw implications from analysis for implementing the citizen service integrated information system in order to reform the citizen service delivery system effectively through examinations and analyses of citizen services provided by the central government. Especially focus on public utility charges depreciation simplification citizen service. Its implications are expected to offer a real contribution for central and local Governments that want to increase the productivity of implementing eGovernment service.

• 한국IT서비스학회지
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• 제3권2호
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• pp.25-37
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• 2004

SME's(Small and Medium-sized Enterprises) have limited resources to build information systems on their own. They do not have effective information systems and not utilize e-business technology enough. The government thus have provided various supports for SME's IT developments. However, those supports do not seem so effective that SME's can operate appropriate information systems and do e-business well. The objective of this study is to develop conceptual policies for the government. We suggest an integrated government support which consists of three core stratigies: one-stop service center, outsourcing of public service, and triggering strategy. In order for the government support to be effective, the government should serve SME's needs continuously and professionally.

• 한국IT서비스학회지
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• 제20권5호
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• pp.137-146
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• 2021

Recently, public participation in government policy design has been further expanded and public services perceived by users are expanding. At this time, the role of the digital government and the direction of the service to be pursued are user-centered, and above all, it is necessary to focus on the keywords of pre-emptive, preventive, and customized. In order to propose service quality improvement in the public sector, service user-centered classification and monitoring are integrated and the usability of government documents is improved. It is necessary to identify the needs of whether to provide a path for public participation. In the post-corona era, people are accessing quarantine information from the digital government every day. The government should proactively respond to the acceleration of digital transformation and the non-face-to-face demands of the people who experience non-face-to-face daily life. In order to evolve into a smart organization along with the innovation promotion plan and to provide customized services, it is necessary to use existing guides for institutional and technical improvement, along with new technology and data-based analysis, to strive for change management. The government should seek counter-measures that have advanced one step ahead by incorporating new high-tech IT with user-centered necessary services. This study aims to derive improvement plans to provide user-centered digital government service design when designing public services and collecting public opinions. Based on the e-government development model research and the existing research on user-centered service design in the public sector, institutional and technical measures are provided for the improvement of digital government service design.

• 한국기술혁신학회:학술대회논문집
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• 한국기술혁신학회 2003년도 추계학술대회
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• pp.345-357
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• 2003

The paper discusses a novel educational initiative in e-commerce pedagogy where students work on an e-government project. The paper describes a two-semester joint e-government project conducted by the town of Amherst, NY, and the State University of New York at Buffalo. During the first semester, students in a graduate e-commerce course in the School of Management were instructed to identify and analyze management issues valuable for small or middle size local government. In the second semster graduate students from the Department of Computer Science and Engineering designed and implemented prototypes of three e-government portals: an on-line action site for governmental procurement (E-Procurement), a portal for reservation of community recreation facilities (E-Recreation), and a portal for online dog registration (E-DogRegistration) combining a central registry of dog owners with distributed veterinarian databases. The objective of this initiative is twofold. First, it saves the local government resources by eliminating duplication of services and by using students as developers. Second, it provides students with real life hands-on experience. The paper discusses both the technical issues involved in the implementation of the project, and the management issues that need to be taken into account to enhance the e-commerce experience for the ordinary citizen and local governments.

• Asia pacific journal of information systems
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• 제31권3호
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• pp.378-391
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• 2021

The low use of e-vehicles in Yogyakarta City and Pekanbaru City is an essential issue for local governments to maximize e-government policies in both regions. The purpose of this research is to analyze people's attitudes and factors influencing the community of e-Samsat (e-Vehicle tax) users in developing the UMEGA theory, namely technology and government trust. This is a quantitative research based on the philosophy of positivism, which is used to examine populations and individual samples. Data were collected using research instruments and quantitatively analyzed. Furthermore, the hypothesis of the obtained data was tested using SEM-PLS. The results showed that social influence does not affect attitudes of e-Samsat (e-Vehicle tax) users. Furthermore, the study showed that the development of umega theory by adding variables of trust in technology and government affects people's behavior in using e-Samsat services.

• International Journal of Computer Science & Network Security
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• 제21권8호
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• pp.353-359
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• 2021

Information technology and the need for timely and effective communication during the Covid-19 have made most governments adopt technological approaches to provide their services. E-government services have been adopted by most governments especially in developed countries to quickly and effectively share information. This study discusses the reasons why governments in the Gulf region should develop a new model for information technology knowledge management practices. To achieve this, the author identified possible benefits of adopting information technology knowledge management practices and why most governments in the Gulf find it hard to adopt them. Knowledge management allows for learning, transfer as well as sharing of information between government organizations and citizens and with the development of technology, the effectiveness of electronic services can easily be achieved. Also, effective adoption of information technology can improve knowledge management with the help of techniques that enhance capture, storage, retrieval as well as sharing of information. The author used systematic literature review to select 28 journals and articles published post 2019. IEEE, Google Scholar and Science Direct were used to select potential studies from which 722 journals and articles were selected. Through screening and eligibility assessment, 21 articles were retained while the back and forward search had 7 more articles which were also included in the study. Using information gathered from these articles and journals a new conceptual model was developed to help improve information technology knowledge management for governments in the Gulf region to effectively deliver e-services during Covid-19. This model was developed based on the process of KM, Theory of Planned Behavior and Unified Theory of Acceptance and Use of Technology. Based on the developed model. From UTAUT model, performance expectancy, effort expectancy as well as social influence had a great impact.

• 인터넷정보학회논문지
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• 제12권6호
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• pp.105-116
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• 2011

전자정부 서비스 중에서도 홈택스와 같은 세금업무 서비스는 상대적으로 많은 시민들이 인지하고 있다. 본 사례연구는 기술수용모형을 이론적 기반으로 설정하고 만족, 유용성, 용이성, 구전효과, 주관적 규범, 신뢰, 상호작용, 촉진조건 등의 요인들이 전자정부 서비스 활용의도에 미치는 직 간접적 영향력 정도를 알아보는 데 목적이 있다. 279개 설문자료를 이용하여 연구가설을 검증한 결과, 유용성과 용이성은 만족도에 긍정적 영향을 미치는데, 특히 용이성이 유용성보다 영향력이 큰 것으로 나타났다. 서비스 만족도와 구전효과도 활용의도의 선행요인으로 유의한 것으로 분석되었는데, 구전효과보다는 만족도가 활용의도에 더 큰 영향을 미치는 것으로 나타났다. 유용성의 선행요인 중에서는 용이성, 주관적 규범, 신뢰의 순으로 모두 긍정적 영향을 미치는 것으로 나타났으며, 용이성의 선행요인도 촉진조건, 상호작용의 순으로 모두 긍정적 영향을 미치는 것으로 분석되었다. 그 외 본 연구결과의 학술적, 정책적 시사점도 함께 제시하였다.

• Spatial Information Research
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• 제13권3호
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• pp.261-281
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• 2005

급변하는 정보기술의 발달로 국제적인 이슈로 떠오르고 있는 전자정부는 국내 정보 통신 분야에서도 많은 관심을 보이고 있다. GIS 기술에서도 전자정부는 고려하지 않으면 안될 주요 사항이지만, 국외의 경우와 달리 현재 국내 전자정부를 추진하는데 있어 공간정보와 관련한 내용은 언급되고 있지 않다. 이러한 미래의 숙제를 GIS 측면에서 풀어보고자 국내 전자정부와 GIS의 연계방안을 제시하였다. GIS 연계방안은 추진모델, 추진전략, 추진과제로 이루어진다. GIS 연계방안의 목적은 전자정부에서의 지리정보와 행정정보 연계를 통한 시너지 효과 증대와 GIS Portal 등의 구축으로 기관간 정보 공유 및 활용을 확대하여 행정업무의 효율성을 높이고, 다양한 정보제공 채널을 통하여 공간정보에 쉽게 접근할 수 있도록 하여 대국민 GIS 서비스를 향상시키는 것이다. 더불어 GIS 연계 추진모델이 구현될 수 있도록 행정부처간 협력 강화와 전자정부와의 연계를 위한 GIS 관련 법/제도 마련 등의 기반이 구축되어야 할 것이다. 이러한 GIS 연계 추진모델을 국내 전자정부 성숙모형 특성에 적용함으로써 효율적인 전자정부 구현을 위한 "서비스," "정보연계활용," "기술," "조직" 및 "기반구축"에서의 GIS 연계 추진과제를 도출하였다. 본 연구결과를 통해 전자정부와 GIS 연계는 필수 사항임을 다시 한번 강조하고, 향후 수립하게 될 제3차 국가GIS 기본계획에서는 전자정부와의 연계를 위한 지원 사업이 추진되어야 할 것이다.

• 한국공간정보시스템학회 논문지
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• 제7권3호
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• pp.3-11
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• 2005

행정의 효율성과 대민서비스를 향상시키기 위해 추진하고 있는 전자정부 구축은 주로 문자 숫자 형태의 정보를 대상으로 하고 있다. 이는 전자정부가 제공하는 정보나 서비스가 양적.질적 한계를 가질 수밖에 없는 원인이 되고 있다. 이 연구는 전자지방정부가 제공하는 정보와 서비스의 질을 향상시키기 위해 GIS 기반의 전자지방정부를 구현하는 전략과 틀을 제시하고자 하였다. 이를 위해 전자지방정부가 무엇을 지향하며, 이를 어떻게 효율적으로 고도화할 것인가를 제시하는 전자지방정부 발전단계를 제시하고, 각 단계를 성숙발전 시키기 위한 GIS활용전략을 제시하였다. 이 연구에서 제시한 전자지방정부 발전단계 모형은 전자지방정부가 어떤 방향으로 진화할 것인가 또는 진화해야 하는가를 예측하게 해주는 역할을 할 수 있을 것으로 기대된다.

• Asia pacific journal of information systems
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• 제29권1호
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• pp.1-34
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• 2019

The concept of e-Government was first developed and implemented in industrialised countries. Consequently, it should not be assumed that this concept is automatically appropriate for developing countries. This study aims to examine the roles of perceived support quality and support satisfaction in the context of government-to-citizen (G2C) transactions towards behavioural intention and usage in developing countries. To test the proposed model, the official website of Kuwait Government Online Services (KGOS) was selected. A survey with a total of 628 responses was analysed using Structural Equation Modelling (SEM) to investigate the goodness of fit of the model and the underlying indicators. The findings confirm the significance of support quality perceived by citizens and provide insights to explain citizens' intention to use e-Government systems.