• 제목/요약/키워드: Dimension of Quality

검색결과 785건 처리시간 0.03초

미용서비스품질과 서비스충성도간 관계에서 대안매력도의 조절효과 (A Study on the Effect of Mediating Roles on Attractiveness of Alternatives on the Relationship between the Quality of Beauty Service and the Service Loyalty)

  • 이유미;이난희
    • 패션비즈니스
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    • 제20권1호
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    • pp.173-190
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    • 2016
  • The purpose of this study was to investigate the mediating roles of relationship quality, satisfaction and trust, and switching cost during the process of the effects of service quality in the beauty industry. Assuming the attractiveness of alternatives of such structural relations may differ between paths of groups, effects of influence on the relation of each composition concept were investigated. This study adopted a three-dimensional model of service quality, "process quality", "outcome quality", and "environment quality." Amos was used to analyze the research hypotheses and the proposed model. The result of the study suggests that service quality positively influences relationship quality, and relationship quality yields service loyalty. The results also indicates that relationship quality positively influences switching cost and switching cost positively influences service loyalty. Each service quality dimension had a significant effect on satisfaction, trust, and the relative importance of service quality dimensions on satisfaction; trust followed the order of process quality, outcome quality, and environment quality. The moderating variable such as the alternatives' attractiveness is found to be important moderators of the path of the model.

EuroQoL-5 Dimension 한국 가중치 모형의 적용 연구 (A Study on the Application of the Korean Valuation Weights for EuroQoL-5 Dimension)

  • 이영훈;최진수;이정애;류소연;신민호;김진희
    • 보건교육건강증진학회지
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    • 제26권1호
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    • pp.1-13
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    • 2009
  • Objectives: This study was conducted to estimate the health-related quality of life (HRQOL) using EuroQoL-5 Dimension (EQ-5D) and to identify its related factors among urban-dwelling adults. Methods: The data for this study were obtained from 1,134 subjects aged $20\sim91$, who participated in 'Survey on the health status and demand for health' in two cities of Korea (Dong-gu, Gwangju and Suncheon-si, Jeollanamdo). The HRQOL was measured using the EQ-5D instrument and EQ-5D index scores were calculated by two Korean valuation study model using time trade-off method. Results: The mean EQ-5D index scores for all subjects were $0.865{\pm}0.218$ (model A), and $0.921{\pm}0.170$ (model B). The EQ-5D index score was significantly different according to demographic and socioeconomic characteristics (gender, age, marital status, education, occupation, income, and health security system), self-rated health condition, health-related psychological assessments (enough sleep, fatigue rate, stress rate, and degree of satisfaction on the residence). The results of multiple linear regression showed that age, marital status, income, coverage of medical insurance, self-rated health condition, and fatigue rate were significantly related common statistical factors of HRQOL in two Korean valuation study model. Conclusion: Among the adults residing in urban environment, the HRQOL was significantly lower on the subjects with following conditions: higher age, being alone without a spouse as a result of death, divorce or separation, low income, medical aid program, poor self-rated health condition, and chronic fatigue. In order to improve the urban adults' quality of life, healthcare policy and health promotion program must be developed with considerations to factors related to the HRQOL.

Exploring the Determinants of Relationship Quality in Retail Banking Services

  • Kwon, Chul Hwan;Jo, Dong Hyuk;Mariano, Hugo Guimaraes
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제14권8호
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    • pp.3457-3472
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    • 2020
  • The rapid change in the financial market has led to a shift to relationship marketing, which emphasizes relationships with existing customers rather than creating new ones. Therefore, to achieve competitive advantage in the market, assessing service quality and relationship quality has become an important tool for financial institutions. The widely applied five dimension model has shown problems of dimensions overlapping and blurring with each other, which results in the lack in providing the marketer with practical administrative implications. Therefore, a three dimensional model, composed of interaction quality, physical environment quality and outcome quality, that could be applied in general to various service industries and, at the same time, categorized into service quality dimensions that are not ambiguous for marketers to manage has been utilized. As a result, in the case of Korean consumers, interaction quality, physical environment quality, and outcome quality were shown to have positive effects on customer satisfaction and customer loyalty. For Brazilian consumers, physical environment quality and outcome quality were shown to have positive effects on customer satisfaction and customer loyalty. Also, a median effect of customer satisfaction was found. This paper reviews the concept and dimensions of service quality and relationship quality, as well as verifying the structural relationship between the two variables through empirical analysis. Through the results of the analysis, the paper compares the differences between two distinctive countries and present theoretical and academic implications.

플라스틱사출성형공정에서의생산성향상을위한제어인자들에관한연구 (Controlling Factors for Productivity Improvement in Process of Plastic Injection Molding)

  • 김기선;이상복
    • 한국품질경영학회:학술대회논문집
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    • 한국품질경영학회 2010년도 춘계학술대회
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    • pp.62-66
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    • 2010
  • Company which produce the latest plastic products of survival dimension for competitive power security productivity elevation activity hard do. But enterprises is lacking value elevation activity that customer among product special quality is thinking heftily and isn't grasping well adjusted impact factors. So, addition quality failure cost is produced. In this research, investigated impact factor and factors influencing most heftily in quality for productivity elevation. As a result, present example that serve to control well importance benevolence.

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2차원 토러스 기반 다중 디스크 데이터 배치 병렬 유전자 알고리즘 (A 2-Dimension Torus-based Genetic Algorithm for Multi-disk Data Allocation)

  • 안대영;이상화;송해상
    • 전자공학회논문지CI
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    • 제41권2호
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    • pp.9-22
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    • 2004
  • 본 논문에서는 NP-Complete 부류에 속하는 다중 디스크 데이터 배치 문제를 해결하기 위한 병렬 유전자 알고리즘을 제안한다. 이 문제는 디스크 입출력 처리의 병렬성이 극대화되도록 Binary Cartesian Product File의 데이터 블록들을 디스크어레이에 배치하는 방식을 찾는 것이다. 이 문제를 해결하기 위하여 제안되었던 DAGA 방식은 순차 유전자 알고리즘(Genetic Algorithm)으로서, 이전에 제안되었던 다른 방식에 비해 디스크 수에 대한 제약을 없애면서도 우수한 결과를 제공함을 보여 주었으나 시뮬레이션 시간이 너무 커서 큰 용량의 데이터 구성에 대한 시뮬레이션을 어렵게 하는 문제점이 있었다. 본 논문에서는 DAGA의 시뮬레이션 시간 단축을 위한 방식으로서, 2차원 토러스(2-Dimension Torus) 기반 병렬 유전자 알고리즘(ParaDAGA)을 제안한다. ParaDAGA는 분산 객체 모형을 기반으로 설계되었으며, 단일 프로세서 시스템에서 구현된 병렬처리 컴퓨터 시뮬레이터에서 수행되도록 구현하였다. 시뮬레이션 연구를 통하여, ParaDAGA의 시뮬레이션 변수 값이 결과에 주는 영향을 분석하였고, ParaDAGA 방식이 DAGA 방식에 비해 우수한 결과를 제공할 수 있는지를 실험하였다. 실험 결과는 ParaDAGA 방식이 순차 알고리즘인 DAGA보다 알고리즘 수행 시간 뿐 아니라, 찾아낸 결과도 우수함을 보여준다.

디지털 비디오 부호화에서의 고속 움직임 추정을 위한 저복잡도 알고리즘 (An Algorithm with Low Complexity for Fast Motion Estimation in Digital Video Coding)

  • 이승철;김민기;정제창
    • 한국통신학회논문지
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    • 제31권12C호
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    • pp.1232-1239
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    • 2006
  • MPEG-1/2/4, H.264/AVC와 같은 영상압축표준에서 사용되는 부호화 기술 중 움직임 추정 및 보상은 부호기의 복잡도에 가장 큰 영향을 끼친다. 영상 코덱에서 일반적으로 사용되는 전역탐색(Full Search) 방식은 최적의 정합블록을 찾기 위해 탐색 영역내의 모든 위치에서 SAD값을 비교하기 때문에 부호화 시간을 다량으로 소비하게 된다. 이런 문제를 개선하기 위해 초기에는 TSS, NTSS, DS, HEXBS 등 다양한 형태의 탐색 패턴을 활용한 고속 움직임 탐색 기법들이 개발되었고, 이후에는 움직임 벡터의 시 공간적 상관도를 이용한 DS기반의 MVFAST, PMVFAST, MAS, FAME 등이 개발되었다. 하지만 부정확한 움직임 벡터 탐색으로 인해 화질이 열화되는 문제와 알고리즘의 복잡도가 높아지는 문제는 여전히 해결해야 할 과제로 남아있다. 본 논문에서는 움직임 벡터 탐색시작점을 보다 정확히 결정하고, 각 프레임들의 움직임 특성을 고려한 단순화된 일차원 탐색 패턴들을 사용하여 탐색속도를 극대화하고 화질열화를 최소화시키는 알고리즘을 제안한다.

카노모델을 활용한 고속철도 고객의 분류와 고객군별 고객만족 및 전환장벽에 관한 연구 : 항공기 및 고속버스 고객과의 비교 (A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers : Comparing with the Airline and Express Bus Customers)

  • 유한주;송광석
    • 품질경영학회지
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    • 제33권3호
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    • pp.71-90
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    • 2005
  • New high-speed rail service, the Korea Train Express(KTX), has been beginning service in Korea. We measured the service quality of the Korea Train Express and comparatively analyzed the service quality of domestic flight and express buses which are means of long distance transportation. Furthermore, by using the Kano model, the perception level of the service of customers is not only segmented in groups but also switching barriers are derived. As a result, the customers by group have a difference in the level of their perception. While in both high-speed bullet train service and flights dimensions significantly affect the customer satisfaction and retention excluding a responsiveness dimension, in the Train Express four dimensions(Reliability, Responsiveness, Assurance, Tangibles) with the exception of Empathy which significantly affect the customer satisfaction and retention.

고차원 데이타에 대한 투영 클러스터링에서 특성 가중치 부여 (Feature Weighting in Projected Clustering for High Dimensional Data)

  • 박종수
    • 한국정보과학회논문지:데이타베이스
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    • 제32권3호
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    • pp.228-242
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    • 2005
  • 투영 클러스터링은 고 차원 데이타집합에서 서로 다른 부분공간들에서 클러스터들을 찾으려고 모색한다. 사용자가 출력 클러스터들의 개수와 투영 클러스터들의 부분공간의 평균 차원수를 지정하지 않아도, 거의 최적인 투영 클러스터들을 탐사해내는 알고리즘을 제안한다. 클러스터링의 각 단계에서 알고리즘의 목적 함수는 투영 에너지, 품질, 그리고 이상치들의 개수를 계산한다. 클러스터링에서 투영 에너지를 최소화하고 품질을 최대화하기 위하여, 전체 차원의 표준 편차들을 비교함으로 입력 점들의 밀도 상에서 각 클러스터의 최선의 부분영역을 찾기 시작한다. 부분공간의 각 차원에 대한 가중치 요소가 투영 거리 측정에서 확률 오차를 없애기 위하여 사용된다. 제안된 알고리즘이 투영 클러스터들을 정확하게 발견해내고 대 용량의 데이타 집합에서 비례확장성을 갖는다는 것을 여러 가지 실험으로 보여준다.

Analyzing the Business Model Canvas and Marketability of Heritage Sites in Central Luzon: A Public Sector Perspective

  • Delia LUMIWES;Gi Ho JEONG
    • 융합경영연구
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    • 제11권6호
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    • pp.35-41
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    • 2023
  • Purpose: This study aims to determine the marketability of the heritage sites in Region III, Philippines. More specifically, it will obtain information on the: (a) profile of the heritage sites in Central Luzon; (b) dimensional issues of their marketability along social, environmental, and economic lines; (c) quality of services in terms of tangibility, responsiveness, empathy, assurance, and reliability; and (d) its business model canvas. Research design, data, and methodology: This will utilize a descriptive survey of the heritage sites in Central Luzon, namely: Aurora, Nueva Ecija, Bulacan, Pampanga, Tarlac, Zambales, and Bataan. There will be 60 respondents, including 5 facilitators, 24 residents, and 31 tourists. The results will be statistically measured through the measures of central tendencies, dispersion, and the test of significance. Result and conclusion: This study will comprehensively examine the local tourism sector, benefiting various stakeholders. It serves as a valuable resource for tourists by providing insights into destination marketing strategies and enhancing heritage tourism experiences. Administrators benefit from coping strategy evaluations, aiding in the formulation of effective strategies aligned with industry goals. Tourism businesses align with industry objectives and the study streamlines ordinances for site protection for local government units. Additionally, the community gains empowerment through insights into employable activities and potential businesses, influencing assessments of the justification for local preservation ordinances.

어린이 놀이터 놀이시설의 안전도에 관한 조사 (An Actual Measurement on Safety of Play Equipments in the Outdoor Playground)

  • 석주영;안옥희;박인전
    • 한국주거학회논문집
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    • 제13권2호
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    • pp.47-53
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    • 2002
  • The purposes of this study actually measure to the dimension and the quality of material play equipment's examine whether they meet safety standards or not, and intend to offer basic data to present proper safety standards concerning the dimension of play equipment in the end. The subjects for this study were 59 outdoor playgrounds, 30 among them located in apartment sites and the remainder did in residential districts. The time of actual measurement was in June 1999, and June 2000. Data were analyzed into frequency, percentage, mean, and standard deviation by using SPSSWIN program. The main results were as follows.: First, more than half of playgrounds were assessed for being traffic hazards due to the adjacent streets. And they were hardly equipped with the toilet and drinking water facilities, but were almost equipped with the shade of a tree and benches. Second, it was caused in inconvenience of children's use and difficulty of play equipments'management, since the quality of play equipments materials was consisted of wood or metal. Third, the standards for swing and slide were established in detail and actual measurement's results were suitable to standards'value as well, whereas the standards for seesaw and climber were not in detail and they did not design or install suitably.