• 제목/요약/키워드: Degree of Satisfaction and Satisfaction Factors

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Customers' Selection Attributes and Satisfaction for Japanese Restaurants (일식 전문식당에 대한 선택 속성 및 만족도 연구)

  • Choi, Jae-Hong;Kim, Sung-Ok;Kang, Kun-Og
    • Journal of the East Asian Society of Dietary Life
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    • v.16 no.5
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    • pp.623-633
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    • 2006
  • This study surveyed the selection attributes and degree of satisfaction among Japanese restaurant customers by conducting frequency analysis on the data. Among all types of Japanese restaurants customers selected sushi bars the most (48.2%), and they considered taste (73.9%), price (34.8%), and service (22.2%) to be very important. When eating at Japanese restaurants, satisfaction differences among sanitation (p<0.05), price (p<0.05), and unique design (p<0.1) each had a significant difference with F values of 3.313, 3.208, and 2,702, respectively. factor analysis of the effect of selection attributes on Japanese restaurant performance revealed three factors; image, service, and food. Their combined satisfaction was 61.41%, and each of these three factors showed a Cronbach's ${\alpha}$ value of 0.744, 0.739, and 0.623 in the reliability analysis, respectively, thus demonstrating the overall level of reliability. Multiple regression analysis showed that increased overall satisfaction of Japanese food was related to the satisfaction levels of food and service, and not to that of surrounding satisfaction.

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An Experimental Study on Residential Moving and Satisfaction Causes in Ulsan city (울산시 거주자의 주거이동동기와 주거만족에 관한 연구)

  • 김선중;강혜경
    • Proceeding of Spring/Autumn Annual Conference of KHA
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    • 2002.11a
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    • pp.249-254
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    • 2002
  • The purpose of this study is to identify the causes-effects of residential mobility and satisfaction. The research design employes a survey questionnaire for gathering a set of statistically-reasonable number of data among one million population of Ulsan metropolitan city. To make it more concrete, the attentions to be taken are on establishing (1) motives for moving (2) satisfaction factors in living, and (3) a relationship between houses and their environmental characteristics and the degree of satisfactions by them. The results of empirical analyses provide the following major findings: The most significant house-moving motivations were to achieve living-space at an affordable size or as wide as possible and to gain access to a comfortable and convenient environment. Per the residential satisfaction, highly respected factors were having good neighbors and active interactions with them and having good cooling-heating conditions, sunny rooms, and less noise and air pollution. Finally, the relation of house and its environment with the satisfaction indicated the following significant two: The higher the satisfaction, the shorter the duration of living and the history of construction. The less the satisfaction, the smaller the size of house and/or its complex.

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The Interrelationship between Dealing Partners in Conventional Marketing Channel (관습적 마아케팅경로에 있어서 구성원의 상호관계에 관한 연구)

  • 김수관
    • The Journal of Fisheries Business Administration
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    • v.22 no.1
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    • pp.53-75
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    • 1991
  • The objectives of this study are to conceptualize theoretically and to examine empirically the interrelationships among channel member's satisfaction, dependence, and performance being immanent between dealing partners, by integrating behavioral and economic approach to explain comprehensively the interrelationship between dealing partners in conventional marketing channel which have not studied in previous studies. To attain above objectives, latent variables and observed variables which had been immanent between licenced dealers and wholesalers in fish marketing channel were found out by exploratory study, and pre-test was conducted to select the proper variables, and then the model which could explain the interrelationships among the variables was set up. Three categories of varables were considered in this study. Namely, economic and noneconomic factors were identified as independent variable, the degree of satisfaction and dependence to dealing partner as intervening variable, and performance as dependent variable. The data for the study was obtained from a survey questionnaire of 214 licenced dealers who work in Pusan, Yusoo, and Kunsan and 190 wholesalers who work in whole country. Among them, 264 anayzable questionnaires(including 154 licenced dealers and 110 wholesalers)were collected. Statistical procedure to analyze the data was carried out by LISREL version 7. Major findings obtained from the results of the analysis are as follows. First, economic variables have a great influence on the degree of both licenced dealers' and wholesalers' satisfaction. Among economic variables, the degree of keeping wholesalers' payment date have greater influence on the degree of licenced dealers' satisfaction, and licenced dealers' faculty being able to send good fish in quality have greater influence on the degree of wholesaler's satisfaction than other variables. In short, licenced dealers make great account of wholesalers' payment, and wholesalers make great account of licenced dealers' faculty being able to send good fish in quality in dealing relationship. Second, noneconomic variables have more relevance to the degree of dependence in both sides than economic variables. This means that noneconomic variables as well as economic variables can be a factor to keep up the dealing relationship. Third, the degree of satisfaction and dependence have influence on performance in both sides. In the licenced dealers' side, the degree of dependence have greater influence on performance than the degree of satisfaction, on the other hand, in wholesalers' side, the degree of satisfaction have greater influence on performance than the degree of dependence. This means that wholesalers can easily substitute their dealing partner for another licenced dealer comparatively.

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The Effect of Shift-Working Nurses' Need Satisfaction, Calling and Vocation, and Job Stress on Retention Intention (교대근무간호사의 욕구만족, 소명의식, 직무스트레스가 재직의도에 미치는 영향)

  • Eu-Nam Lee;Hwee Wee
    • Korea Journal of Hospital Management
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    • v.29 no.2
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    • pp.1-17
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    • 2024
  • Purpose: This descriptive study aimed to identify shift nurses' retention intention, need satisfaction, calling and vocation, and job stress, as well as the effects of these factors on retention intention. Methods: The participants of this study were 193 nurses working shifts with more than three months' clinical experience at general hospitals. Data were collected using a structured questionnaire from February 1 to 28, 2023. Nurses' Retention Index and Nurse Needs Satisfaction Scale, Korean version of the Calling and Vocational Questionnaire, Korean Occupational Stress Scale were used. Data were analyzed using SPSS/WIN 23.0 program. Independent t-test, one-way ANOVA, Pearson's correlation analysis, and hierarchical multiple regression analysis were conducted for statistical analysis. Results: Regarding nurses' shift work, the mean scores for retention intention, needs satisfaction, calling and vocation, and job stress were 32.12±9.04, 94.87±14.74, 26.95±6.84, and 66.12±10.34. Moreover, the nurses' retention intention differed significantly by age, education level, religion, marital status, clinical experience, satisfaction with wage, and job satisfaction. Furthermore, retention intention was positively correlated with needs satisfaction and calling and vocation and negatively correlated with job stress. Needs satisfaction, and calling and vocation as well as education level of bachelor's degree, job satisfaction had positive effects on shift work nurses' retention intention. Job dissatisfaction had relatively negative effects on retention intention compared to having neutral job satisfaction. Conclusion: It is necessary to develop programs that promote needs satisfaction, calling and vocation, and job satisfaction to improve nurses' retention intention in relation to shift work; moreover, institutional support for acquiring a bachelor's degree or higher is needed.

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Old Age Preparation and Life Satisfaction by Income Levels (중장년층의 소득계층별 노후준비와 삶의 만족도)

  • Jung, Joowon;Cho, So Yeon
    • Journal of Family Resource Management and Policy Review
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    • v.19 no.4
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    • pp.19-33
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    • 2015
  • The purpose of this study is to explain. It also examines and compares factors influencing life satisfaction among the middle-aged at various income levels. The data source for this study was the third additional wave and the fourth wave of the Korean Retirement and Income The study sample consisted of 1,723 middle-aged (age 50-64) individuals. The data analysis methods included the chi-square test, ANOVA, and multiple regression analysis. The results were as follows. First, there was a positive relationship between old age preparation and life satisfaction. Second, it was found that old age preparations (physical, emotional, social, financial) and life satisfaction show meaningful relationships among the income levels. Third, old age preparation was found to have different meaningful impacts on life satisfaction among the income levels. The results of this study verify the degree of the relationship between old age preparation and life satisfaction and the different impact factors relating to old age preparation for life satisfaction among the income levels.

Satisfaction Factors and Determinants of Visitors in Hallasan National Park, Korea (한라산국립공원 탐방객 만족요인 및 예측모형 분석)

  • Kim, Dong-Pil
    • Korean Journal of Environment and Ecology
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    • v.21 no.2
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    • pp.120-125
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    • 2007
  • The purpose of this study was to provide basic data for developing the practical park management. For this, satisfaction degree, satisfaction factors and estimated model by satisfaction variables of visitors were analyzed through a questionnaire survey in Hallasan National Park, Korea. In the evaluation process of the satisfaction, it was found out variables of 'uncleanness of sanitation facility', 'lack of convenience and information facility' was more unsatisfactory than any other variable. The biggest satisfaction factor through factor analysis was 'usual user management factor' accounting for 45.8% of all. Estimated models of satisfaction by multiple regression analysis are showed in the order of 'lack of sanitation', 'littering problem', and 'traffic safety'.

Determinants of Multidimensional Outcomes of Patient Satisfaction in Operated Cataract Patients (백내장 환자의 수술후 진료만족도의 다면적 평가와 결정요인)

  • 최윤정;김한중;박은철;손명세;강형곤;이상규
    • Health Policy and Management
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    • v.11 no.2
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    • pp.16-28
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    • 2001
  • This study was to compare multidimensional outcomes of patient's satisfaction after cataract surgery and to identify factors influencing satisfaction after operation. Patient's satisfaction was measured with three dimensions : interpersonal care, physician explanation and hospital care. Overall satisfaction was measured as means of three dimensional scores. For the study, a prospective study was performed with 389 patients who had undergone cataract surgery for either one eye or both eyes. The surgery was performed by 20 ophthalmologists who were practicing at university hospitals and general hospitals. Patients were interviewed and clinical data (the visual acuity of operated eye, visual function, symptom score and satisfaction with vision) were obtained. The doctors were questioned with self-reported questionnaire forms. Medical records were also examined to understand surgery Process. The survey was conducted before(389) and after operation(327). Alter excluding cases with incomplete data, 3n cases were enrolled In this study. Both the overall satisfaction and the satisfaction with physician explanation increased after the operation whereas the satisfaction with interpersonal care and hospital care did not change significantly. Multiple regression analysis showed that the level of education, baseline satisfaction scores and the degree of vision improvement were statistically significant variables. The preoperative lower level of education, higher level of overall satisfaction (interpersonal care, physician explanation, hospital care scores) and the more the satisfaction with vision improvement were associated with the improvement of postoperative satisfaction scores.

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Do age, gender, and subjective health-related factors influence health-related life satisfaction in people with disabilities who are physically active?: a secondary analysis

  • Hyunseok Cho;Sukhee Ahn
    • Women's Health Nursing
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    • v.30 no.1
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    • pp.56-66
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    • 2024
  • Purpose: This study explored the factors influencing the health-related life satisfaction of people with disabilities who engaged in physical activity, by age and gender. Methods: A secondary analysis was conducted of the 2020 Third Disability and Life Dynamics Panel (2021). The participants were 2,796 people who performed regular physical activity at least once a week. The variables selected were disability-related factors (degree of disability, multiple disabilities, and type of disability), sociodemographic factors (age, gender, living alone, and mean monthly family income), and health-related factors (amount of physical activity, self-esteem, depression, chronic disease, subjective health, and health-related life satisfaction). Descriptive statistics, the chi-square test, the t-test, two-way analysis of variance, and multiple regression analysis were conducted. Results: In total, 58.0% of participants were male, and 42.0% were female. For age groups, 14.4% were children/adolescents (0-19 years), 42.6% were adults (20-59 years), and 43.0% were seniors (≥60 years). The mean score for health-related life satisfaction was 5.0±2.15 out of 10. Adults and seniors whose level of physical activity met or exceeded recommendations had higher subjective health. Moreover, men had better subjective health than women in seniors. Health-related life satisfaction was higher among those who had higher self-esteem, were not depressed, did not have chronic diseases, and had better subjective health. Conclusion: Gender significantly influenced health-related life satisfaction in children/ adolescents and seniors. Disability-related factors were significant in adults, and health-related factors were significant in all age groups. Therefore, these factors should be considered when designing interventions to promote subjective health and health-related life satisfaction of people with disabilities.

A Study on the Satisfaction degree for Clinical Practice of Radiotechnology Students (방사선과 학생의 임상실습 만족도에 관한 연구)

  • Kim, Hark-Sung
    • Journal of radiological science and technology
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    • v.27 no.4
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    • pp.75-83
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    • 2004
  • The objective of this study is to find out the factors affecting the satisfaction of the students at the department of radiotechnology of health college for their clinical practice and provide the basic data necessary for the better planning of the curriculum for the clinical practice. The questions were distributed to and collected from 227 junior college students in Seoul and Kyeonggido from January to february, 2004. All statistical analyses were carried out using SPSS/PC+. The general characteristics of students and the current clinical practice conditions were presented in real numbers and percentages. The responding scores for the degree of satisfaction vary from 1 to 5, where is the worst score and 5 the best. The degree of satisfaction for clinical practice was presented as the average score and the standard deviation for each item shown. 1.The degree of satisfaction for the clinical practice was assessed in total eight aspects. and the overall average score was $3.64^{\circ}$. The degree of satisfaction for practice period was scored 3.69, which was higher than the average. Environmental aspect was scored 3.57, suggesting relatively low satisfaction. The degree of satisfaction for parts, evaluation method of clinical practice, education, practice contents, achievement after clinical practice, and personal relationship in practice were presented 3.64, 3.21, 3.37, 4.00, 3.88, and 3.72 respectively. The degree of evaluation method of clinical practice was the lowest among them. 2. The students favored the clinical practice course offered in the second semester of their third year and a total of 8 weeks for the period. 3. The major complaints of the students during the clinical practice were simple works, insufficient rest place and conflict with practice teachers. As mentioned above, the degree of satisfaction for the achievement after clinical practice and item necessary for clinical practice showed relatively high scores. It turns out that the students think of their clinical practice as very positive in answering the questionnaire.

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Assessing the Factors Influencing Patient Satisfaction after Receiving Laser in situ Keratomileusis (LASIK) (라식수술 후 환자만족도에 영향을 미치는 요인)

  • Cho, Woo-Hyun;Kim, Ji-Yoon;Choi, Yoon-Chung;Lee, Jong-Ho;Lee, Je-Myung;Kang, Hye-Young
    • Journal of Preventive Medicine and Public Health
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    • v.37 no.2
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    • pp.111-119
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    • 2004
  • Purpose : To identify those factors influencing the post-operative satisfaction in myopia patients receiving laser in situ keratomileusis (LASIK) Methods : This study included 288 consecutive patients who received LASIK between July and December 2001 from two eye clinics located in Seoul and Pusan. Factors that were considered to influence post-operative satisfaction included pre-operative baseline characteristics, pre-operative expectation for treatment outcomes, and treatment outcomes. Before undergoing LASIK, study subjects were asked to rate the degree of their expectation for the improvement of visual functions and symptoms after LASIK on a 5-point Likert-type scale: where 1 referred to 'somewhat worse,' 2 to 'no change,' 3 to 'somewhat improved,' 4 to 'improved,' and 5 to 'very improved.' Self-administered questionnaire was used to evaluate baseline visual functions and symptoms on a 5-point scale before LASIK. At 6 months after LASIK, the evaluation was repeated to measure treatment outcomes in terms of the difference in the score before and after LASIK. Post-operative satisfaction was also measured at 6 months on a 5-point scale. Multiple regression analysis was performed to examine the independent relationship between influencing factors and postoperative satisfaction. Results : A total of 171 patients (59.4%) participated in the 6-month follow-up investigation. The average expectation scores for the improvement in visual functions and symptoms were 3.8 and 3.4, respectively. The average score for the 7 questions assessing satisfaction was 4.0. The results of the regression analysis showed that the post-operative satisfaction increased with improvement in the visual function ($\beta$=0.16, p<0.05) and symptoms ($\beta$=0.25, p<0.05), the degree of preoperative refractive error ($\beta$ =0.26-0.67, p<0.05) and in male patients ($\beta$=0.31, p<0.1). The pre-operative expectation was not a statistically significant factor in explaining postoperative satisfaction in the regression model. Conclusion : The finding from this study was that patients with very severe myopia tended to be more satisfied with the treatment than those with mild myopia, which implies that LASIK can be more beneficial to those suffering from a severe visual condition. Patient satisfaction was also significantly affected by the treatment outcomes experienced after LASIK. This suggests that improving the clinical outcome is the most fundamental requirement for the improvement of patient satisfaction.