• 무역상무연구
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• 제71권
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• pp.325-350
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• 2016

As the new competitive environment become more global, technologically oriented and customer driven, as customers continually demand higher quality, faster response, and greater reliability of products and services, the new global market demands a more customer responsive behaviour by companies and firms have responded with innovative products and improved manufacturing processes to manufacture products. Further, the shift from traditional manufacturing and purchasing to JIT manufacturing and purchasing requires customers and suppliers to shift from adversarial relationships to strategic partnerships, and information sharing, so as to attain flexibility, reliability, and speed. SCM practices such as supplier collaboration and information sharing is considered as a key to attaining supplier network responsiveness and enhancing the product innovation and the market access time. The current research investigates the effect of SCM practices on supplier network responsiveness, the product innovation and the market access time of export companies. Thus by providing empirical evidence of the said relationships, this study offers useful guidelines for measuring and improving the supplier network responsiveness of a firm, facilitating further research in the area.

• 문화기술의 융합
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• 제7권4호
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• pp.879-892
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• 2021

수주생산 환경에서 제조업체의 견적정보는 다양한 고객요구에 대응하여, 프로젝트의 입찰, 수주, 그리고 생산할 제품의 기초정보로 사용하는 중요한 정보이다. 이 견적정보는 고객요구, 제품생산 환경의 변화, 기술제휴사의 도면정보 변경, 그리고 제품의 기술 개선 등의 여러 요인에 의해 변경된다. 이러한 변경으로 인하여, 제조사가 고객의 요구사항을 반영하여 작성중인 견적정보에 다양한 변경이 발생한다. 이러한 다양한 변경요인에 따른 견적정보의 변경은 수주생산 기업의 입장에서 견적관리업무에 많은 부담을 주고 있다. 특히, 견적의 변경요인으로 인한 견적정보 변경은 고객중심의 주문생산 환경에서 고객의 요구사항에 의해 불가피하고 빈번하게 발생한다. 본 논문에서는 견적생성 프로세스를 기준으로 견적변경 프로세스를 제시하고, 일관적이고 효율적인 견적변경처리 방안을 제시하고자 한다. 이를 위하여, 견적의 변경이 발생하는 요인을 정의하고, 각 요인에 대한 변경유형을 정의하였다. 그리고 견적변경에 대한 발생 요인별 사례를 통하여 견적변경 프로세스가 견적관리시스템에 적용되는 과정을 보여준다. 또한 제안된 견적변경 요인, 견적변경 유형, 견적변경 프로세스, 그리고 견적체계 관리의 유용성을 보여주기 위하여, 고객 중심의 수주생산기업인 'H'사의 선박엔진 부문의 통합 견적관리시스템에서의 견적변경처리 기능 및 절차에 적용하였다. 그 결과, 견적변경 요인에 따른 견적변경 처리 및 관리가 효율적으로 수행됨을 확인하였다.

• 한국컴퓨터정보학회논문지
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• 제12권5호
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• pp.263-271
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• 2007

21세기에는 세계적으로 서비스산업의 비중이 커지고 있는 경향에 발맞추어 국내에서도 제조산업 위주의 경제환경에서 서비스산업으로의 경제구조로 바뀌고 있다. 따라서 서비스품질은 조직의 성공여부에 중요한 요인으로 작용하고 있다. 본 연구는 PZB(Parasuraman, Zeithaml and Berry)의 SERVQUAL모형에서 서비스품질속성들인 유형성, 신뢰성 대응성, 확신성 및 공감성 등의 5가지 차원들을 이용하여 서비스산업의 일종인 패스트푸드업에서 고객만족에 영향을 미치는 서비스품질속성들을 규명하며, 최종적으로 구매 후의 고객 행동에 미치는 영향을 분석하였다. 그러므로 본 연구는 패스트푸드 서비스 산업에서 고객 만족에 영향을 주는 서비스품질 요인들의 개선 대상을 발견하도록 도와주는데 그 목적이 있다.

• 산업공학
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• 제25권2호
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• pp.178-186
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• 2012

The DRAM module is an important part of servers, workstations and personal computer. Its malfunction causes a lot of damage on customer system. Therefore, customers demand the highest quality products. The company applies DRAM module Outgoing Quality Assurance Inspection(OQA) to secures the highest quality. It is the key process to decides shipment of products through sample inspection method with customer oriented tests. High fraction of defectives entering to OQA causes inevitable high quality cost. This article proposes the application of ensemble learning to classify the lot status to minimize the ratio of wrong decision in OQA, observing a potential in reducing the wrong decision.

• 산업공학
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• 제12권3호
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• pp.468-479
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• 1999

Lean production system can be defined as customer(product)-oriented production system with small lot size and flow-shop layout based on the JIT(Just-in-time) principles. In this paper, we introduce a case example of implementation of the Lean product ion system for manufacturing line of electronic component which has both machine processes and manual jobs. We also investigate the issues of implementing the Lean production system with the viewpoints of layout design scheme and JIT management rules. In the layout design, we propose the cell-line which has flow-shop layout with small lot size. In the management rules, the superior cell rule is applied in order to boost the needs of kaisen up. As the results of implementing the Lean production system, production lead time is decreased from 5 days to 1.5 days and also productivity and quality level arc surprisingly increased.

• 정보기술과데이타베이스저널
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• 제3권1호
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• pp.45-63
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• 1996

This paper presents an integrated object-oriented database approach for managing the evolution of products in agile manufacturing environments, Schema evolution modification facilities are provided to support full potential versioning of type definitions. All of the possible versions for a composite product are not explicitly represented to avoid version proliferation. However, valid configurations of any composite products can be provided to comply with customer demands, The attributes of composite products are classified in order to provide well-defined representation scheme for composite products and to be exploited in version control. The attributes are partitioned into composite-related and non composite-related categories. Composite-related attributes consist of subproducts and description ones. Subproducts attributes represent physical constituents of a composite product. Description attributes represent external features, assembling, and correspondence property. Interface attributes are introduced for managing configurability and version propagation. Version derivations due to the changes to the interface attributes are propagated toward the product composition hierarchy, The validity of configurations of composite products is checked by using configurability maps. Instance objects which represent the actual product instances are stored and manipulated in the database in order to support traceability during product life cycle.

• 대한안전경영과학회지
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• 제23권2호
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• pp.65-77
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• 2021

This paper conducted an empirical study to identify the causal relationship of factors affecting the purchase intention of automobiles from the customer's point of view. This study sets the purchase intention as a result variable and constructs a causal model with brand image, product attributes (exdogenous variable), and customer value (endogenous variable) as a cause that affects purchase intention. The results of this study are summarized as follows. First, the symbolic image of the brand was found to have a very significant effect on customer value (p=0.01), and the external attribute of the product also had a significant effect on customer value (p=0.1). Second, customer value was found to have a very significant effect on purchase intention (p=0.01), and the functional image of the brand also had a significant effect on purchase intention (p=0.1). Third, there is a strong positive (+) correlation between the functional image of the brand and the symbolic image of the brand, the intrinsic attribute of the product, and the external attribute of the product, and also between the symbolic image of the brand and the intrinsic attribute of the product and There was also a positive (+) correlation between extrinsic attributes. Therefore, in order to increase customer value, automobile manufacturing companies have a functional value of products from a customer-oriented perspective. It is judged that every effort should be made to maintain a lasting relationship by grasping the values of customers, which are social values, emotional values, situational values, and cognitive values.

• 산업진흥연구
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• 제2권2호
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• pp.23-29
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• 2017

본 연구는 제조업의 위기탈출을 위한 새로운 방법을 제시하고자 현장 중심적 경영혁신 추진 내용을 정성적 성과와 정량적 성과로 나누어 살펴보았다. 현장 중심적 경영혁신은 관리자 중심의 관리방식에서 현장관리사원 중심의 관리 방식으로 전환하여 현장관리 사원이 당면한 문제점을 신속히 해결해가도록 도와주고 지원해 주는 조직으로 현장경영 교육을 통해서 일과 일이 아닌 것을 구분, 자신이 하고 있는 일의 낭비요인을 찾아 개선하고 고객의 요구에 맞추어 공정기준을 설정한다. 현장관리사원은 작업을 하기 전에 내가 할 일의 공정기준을 정확히 숙지하고, 사용할 원자재의 규격이 일치하는지 자주 검사를 실시하고, 자주 검사를 실시 후 규격을 검토하여 이상이 없으면 다음 공정에 인계해 주는 방법으로 교차 검증을 실시한다. 본 연구결과를 통해 제조기업의 경쟁력 제고를 위해 유용하게 활용될 수 있다. 급변하는 국제적 경영환경 변화에 적응하기 위해 새로운 경영혁신 기법이 요구되는 바, 본 연구가 이를 위한 또 하나의 시사점을 제공한 데 그 의의가 있다.

• 유통과학연구
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• 제11권6호
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• pp.81-89
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• 2013

Purpose - The market orientation of a manufacturer is a very critical competitive advantage factor in the development of new markets and the sustainability and maintenance of existing ones, achieved through the design of customer-oriented products. This is recognized as a virtuous circle, in which firms grow by means of promoting quality management. However, though market-oriented activities are important in management and operations, they seem to be promoted mainly by large-scale enterprises rather than by small- and medium-scale firms, the latter having invested relatively few company resources. Furthermore, few studies and analyses have examined how market orientation relates to the expansion of quality programs within organizations or with business performance; the market orientation and customer-orientation concepts are mixed together when both are used in research. Given the current market situation in which the servitization of manufacturing firms is rapidly expanding, this study's analysis of the effect on market orientation of manufacturers is a significant contribution. From this perspective, this study has several objectives. First, is to analyze and suggest the relationship between market orientation and quality management activity for manufacturers, focusing on three sub-activities: products, process, and quality management activities. Second, it is intended to identify correlation between manufacturers' market oriented activity and their management performance and then to analyze how market orientation affects business performance. The results of a number of prior studies on the correlation between market orientation and management performance have indicated that market orientation does affect management performance. Third, this study also investigates whether any differences in the relationship among market orientation, quality management activity and business performance occur according to company size. The results are used to present operational suggestions for large- and small- and medium-size firms. Research design, data, methodology - This study seeks to analyze and identify the causal features of the organic relationship among market orientation, quality management, and management performance for Korean manufacturing companies using three years (2005-2007) of market orientation, quality management, and business performance data. Subsequently, structural equation modeling was used to analyze the causal features of related factors and it aims to identify the features of market orientation, quality management, and business performance. Results - The analysis examined how market orientation affected the quality management and management performance of 159 smalland medium-size companies. In particular, enterprise quality management was analyzed in relation to management performance with a focus on activities such as leadership, measurement and improvement, quality control, cost management, and process management. Conclusions - The result of the analysis show that market orientation significantly affected all of the quality management activities and that market orientation in turn significantly affected organizational performance. The result of analysis indicate that quality management activities have a significant effect on quality control and cost management.

• 국제지역연구
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• 제18권3호
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• pp.89-110
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• 2014

본 연구는 국내 수출 중소 제조기업의 공급사슬지향성과 공급사슬 성과 그리고 수출성과의 관계를 통합적 모형으로 구축하였다. 공급사슬지향성에서 수출성과에 이르는 경로에서 구조적 공급사슬지향성의 매개효과와 고객중심 공급사슬 성과의 매개효과를 포함한 12개의 가설을 212개 기업을 대상으로 실증분석 하였다. 분석결과 전략적 공급사슬지향성은 구조적 공급사슬지향성과 운영중심 공급사슬 성과에 정(+)의 영향을 주었으며, 구조적 공급사슬지향성은 고객중심과 운영중심 공급사슬 성과에 모두 정(+)의 영향을 주었다. 운영중심 공급사슬 성과는 또한 수출성과에 정(+)의 영향을 주었다. 매개효과 분석에서는 구조적 공급사슬지향성이 전략적 공급사슬지향성과 고객중심 공급사슬 성과에 완전매개를 보였다. 더불어 운영중심 공급사슬 성과에는 부분매개 효과가 있었다. 운영중심 공급사슬 성과는 구조적 공급사슬지향성과 고객중심 공급사슬성과에 완전매개 효과를 나타냈다. 본 연구는 구조적 공급사슬지향성의 역할을 탐구한 점에서 이론적 시사점을 제시하였다. 실무적 측면에서는 수출기업의 운영중심 공급사슬 성과 관리의 중요성을 시사점으로 제시하였다. 이론적, 실무적 시사점과 더불어 연구한계와 앞으로 연구방향을 제시하였다.