• 산업공학
• /
• 제21권1호
• /
• pp.18-32
• /
• 2008

In recent, a general trend is observed towards more customized products and shorter product life cycles in manufacturing companies. In these companies, customers often wish to influence the product they order and to get a variant of product that meets their requirements. This environment is called as a customer-oriented manufacturing companies. This paper presents a procedure of product specification management for customer-oriented manufacturing companies by using product specification framework. This framework is founded on the product specification based product structure which is made of model, specification, function, and part. Also, a product specification management system(PSMS) is implemented by using the proposed product specification framework and is a core system in product data integration system. To illustrate an utilization of the proposed framework and procedure, a case of a ship engine product is applied. As a result, PSMS reduces delivery time and improves customer relationships. Moreover, the case shows that PSMS can be used as a tool for improving inter-department coordination within a company during product life cycle.

• 산업경영시스템학회지
• /
• 제30권4호
• /
• pp.141-154
• /
• 2007

Nowadays, customer-oriented manufacturing enterprises such as airplane, ship, ship engine, etc are knowledge-intensive and higher added value industries. In these companies, to quickly respond customer's order, a quotation management is a very important task. But, this task is very complex, time-consuming, resource- consuming, and difficult process because it is related with many departments within a company. In this paper, for the effective and efficient quotation management, the concept of product specification framework is introduced because a quotation BOM (bills of material) can be created from product specification. Also, this paper presents the product specification framework based quotation management process and implements the quotation management system for the ship engine division of 'H' company, one of customer-oriented manufacturing enterprises. As a result, the proposed quotation management concept reduced a lead time of drawing out quotations from $3{\sim}10$ days to 1 hour. And, the constructed quotation management system achieved a rapidity, accuracy, quality, and workload reduction of the quotation management process.

• 산업경영시스템학회지
• /
• 제31권4호
• /
• pp.121-133
• /
• 2008

In manufacturing companies, engineering information is a central data which defines a product to be produced. This is changed by various factors such as changes of product configuration, changes of drawings information of a technology's licensor, etc, and these changes essentially accompany the changes of a product BOM (Bill of Materials) structure. Thus, engineering changes gives a heavy burden to information management within enterprise because the changes of product BOM have an influence on each departmental BOM such as a procurement BOM, a manufacturing BOM, a quotation BOM, etc. Especially, these changes of product BOM due to the engineering changes is inevitably and frequently happened by a customer's requirements in a customer-oriented make-to-order manufacturing environments. In these manufacturing environments, information gap among each department from the first contact point of customer to engineering, materials, production, quality, and management is very close, and thus it is very important that the change information of product BOM due to changes of product specification and engineering information are efficiently communicated among each department. This paper describes a procedure of determining product specification and of generating product BOM, and proposes an efficient management scheme for the change process of product BOM information due to changes of product specification and engineering. Also, to show the effectiveness of the proposed product BOM management scheme, a product BOM management system is implemented for the ship engine division of 'H' company, one of customer-oriented make-to-order manufacturing enterprises.

• 산업공학
• /
• 제14권4호
• /
• pp.341-347
• /
• 2001

This paper describes a real-time manufacturing scheduling system on Internet using DBR(Drum-Buffer-Rope) scheduling method. We intend to change company-oriented manufacturing scheduling, which has been used at most manufacturing companies, to customer-oriented manufacturing scheduling. Customers can not only choose product kinds, quantities and order due dates, but also evaluate optimum order due date by themselves in real-time through internet and then the results will be converted into practical manufacturing scheduling. If the company cannot meet the customer order due date, it will offer reliable and accurate information to the customers by suggesting the earliest order due date. To evaluate the customer order due date in real time, companies should be able to estimate their accurate production capacity. This research uses Goldratt's DBR scheduling method to realize that function. The DBR scheduling does not recognize the production capacity of the whole company, but only of the constraint resources which have a great effect on the company throughput. Thus, it can improve the customer service level as well as the profit by performing more dynamic and reliable scheduling through Internet.

• 경영정보학연구
• /
• 제11권2호
• /
• pp.209-231
• /
• 2009

최근, 제조기업들의 일반적인 추세는 제품들이 보다 더 고객화 되어가고 있으며, 제품수영주기가 짧아지고 있다는 것이다. 이러한 제조기업들에 있어서, 고객들은 종종 자신들이 주문한 제품의 제조과정 동안에 자신들의 요구사항들을 지속적으로 반영하기를 원하며, 또한 자신들의 요구사항들이 충족된 제품을 인도받기를 원한다. 이러한 기업 환경을 고객지향 수주생산 환경이라고 한다. 본 논문에서는 고객지향 수주생산 환경에 적합한 제품정보 통합시스템 (PDIS: Product Data Integration System) 구축을 위한 정보시스템 개발 방법론을 정립하고, 또한 정립된 방법론을 이용하여 대표적인 고객지향산 제품인 'H'중공업의 선박엔진 제품을 대상으로 PDIS 구축 사례를 제시하였다. 현재 구축된 PDIS는 현업에서 성공적으로 운영되고 있다. 그 결과, 납기시간이 단축되고, 고객과의 관계가 향상되었으며, 그리고 제품수명주기 동안 기업 내 부서간의 업무 협력이 향상되었다.

• 한국정밀공학회:학술대회논문집
• /
• 한국정밀공학회 1996년도 춘계학술대회 논문집
• /
• pp.491-495
• /
• 1996

As the significance of quality in the sense of customer satisfaction is growing, the management of quality becomes one of the main interests in the manufacturing systems research systems research. This paper presents the concept of quality-oriented manufacturing system which is composed of a business process domain and a quality domain. In the business process domain, business functions are integrated by traditional design and manufacturing databases on the one hand, and a quality management system is interlinked to them via several quality modules on the other hand. Quality information model connects the business process dimain with the qualitydomain where various types of qualitydata are stored in the form of quality database. This framework helps a manufacturing enterprise to implement the quality-oriented manufacturing system to achieve its final objective "customer satisfaction."ion."quot;

• 대한안전경영과학회지
• /
• 제13권4호
• /
• pp.17-24
• /
• 2011

Logistics company strives for satisfaction of customer service. the internal clients of corporation, the engineers of driver enhance their thinking about customer orientation by education of important about customer services. the study reached the conclusion that result which analyzed the important fact of enhancing customer orientation strategy by AHP show an ability of dealing with customer improves customer orientation strategy. because the desire of customer is various, it is difficult to have standard of dealing thought, the program of improvement of dealing ability should be developed and trained to improve customer orientation.

• 산업공학
• /
• 제10권2호
• /
• pp.91-97
• /
• 1997

A mass production system was implemented to reduce a manufacturing cost in a way of copying with a strong world market competition. However customer's demands are changing so rapidly and the mass production system is no longer competitive to meet the demands. FMS(Flexible Manufacturing System) has been introduced as a replacement for the mass production system, but it still does not meet system's requirements. A new manufacturing system, called a holonic manufacturing system (HMS), is emerging. This paper is giving a first approach of a HMS for a multirobot cooperative process.

• 한국정밀공학회:학술대회논문집
• /
• 한국정밀공학회 2002년도 추계학술대회 논문집
• /
• pp.101-104
• /
• 2002

Leading companies have embraced the new economy with new and innovative BTO models. Instead of conventional company-oriented manufacturing scheduling, customer-oriented scheduling method attracts more and more attention. To evaluate the delivery of customer order in advance, the real production capacity as well as procurement lead time should be taken into account. This paper describes a quasi-real-time order delivery estimation system using TOC(Theory of Constraints) based scheduling method.

• 품질경영학회지
• /
• 제47권1호
• /
• pp.97-108
• /
• 2019

Purpose: The purpose of this study is to propose a new Risk Priority Number(RPN) evaluation method which analyzes value of product functions by mining customer opinions in Social Network Service(SNS). Methods: A traditional RPN is measured by three evaluation standards (Severity, Occurrence, Detection) which are analyzed by manufacturing engineers and researchers. On the other hand, these standards are analyzed by customers' viewpoints through SNS opinion mining in this research. In order to extract customer feedbacks from textual data sets, the methodology in this paper implies natural language processing, hereby collecting product related data sets and analyzing the opinions automatically. An emotional polarity of an opinion indicates severity, while the number of negative opinion shows occurrence, and the entire number of customer opinion refers to detection. Results: The results of this study are as follows; As a result of the CRPN evaluation, it is confirmed that the features evaluated as risky are highly likely to be improved in the next series. Therefore, CRPN is an effective risk assessment model that reflects customer feedback. Conclusion: Reflecting customer feedback is a useful tool for risk assessment of the product as well as for developing new products and improving existing products.