• Title/Summary/Keyword: Customer Policy

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A Comparative Analysis of User Satisfaction on Using Mobile Services between Korea and China (한중 모바일 서비스 사용자 만족요인 비교분석)

  • Yang, Yan-Lu;Lee, Ki-Dong
    • Journal of Digital Convergence
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    • v.11 no.5
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    • pp.179-186
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    • 2013
  • The purposes of this paper are to identify the factors which affect the intention to use mobile services, and to compare users' satisfaction elements for customers between Korea and China. The findings of this paper are as follows: first, in Korea, information quality, system quality, design quality, mobile internet experience, perceived cost and innovation pursuit are the significant variables affecting the user satisfaction; second, in China, system quality and innovation pursuit don't affect the user satisfaction in China. And the user satisfaction affects the intention to use of the mobile service both in Korea and China.

Using a Modular BOM for Cost Calculation in Wiring Harness (Modular BOM을 활용한 와이어링 하네스 원가 산출)

  • Im, Chang-Sung;Park, Hoon;Kang, Jung-Tae
    • Korean Journal of Computational Design and Engineering
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    • v.21 no.1
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    • pp.61-68
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    • 2016
  • Since past till now, automotive wiring harness has been designed and produced under the method of part number list. However, the number of options has increased gradually on the basis of customer's needs and car manufacturer's policy, thereby bringing about an increase in the number of classified parts. Because of a large number of classified parts, cost estimates for manufacturing and production planning are more important than ever. However, the pre-existing manufacturing bill of material abbreviated as BOM is only focused on the list of materials used for actual manufacturing, and as such there have been limits to other fields or areas of usage except for manufacturing. In essence, the present paper is concerned with our study conducted on modular BOM as one of planning BOM. On such basis, we have been able to completely use a method by which to have access, make an option units' calculation in wiring harness manufacturing, and build an efficient system for cost estimates in manufacturing as well.

New Constructions of Hierarchical Attribute-Based Encryption for Fine-Grained Access Control in Cloud Computing

  • Zhang, Leyou;Hu, Yupu
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.7 no.5
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    • pp.1343-1356
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    • 2013
  • Cloud computing has emerged as perhaps the hottest development in information technology at present. This new computing technology requires that the users ensure that their infrastructure is safety and that their data and applications are protected. In addition, the customer must ensure that the provider has taken the proper security measures to protect their information. In order to achieve fine-grained and flexible access control for cloud computing, a new construction of hierarchical attribute-based encryption(HABE) with Ciphertext-Policy is proposed in this paper. The proposed scheme inherits flexibility and delegation of hierarchical identity-based cryptography, and achieves scalability due to the hierarchical structure. The new scheme has constant size ciphertexts since it consists of two group elements. In addition, the security of the new construction is achieved in the standard model which avoids the potential defects in the existing works. Under the decision bilinear Diffie-Hellman exponent assumption, the proposed scheme is provable security against Chosen-plaintext Attack(CPA). Furthermore, we also show the proposed scheme can be transferred to a CCA(Chosen-ciphertext Attack) secure scheme.

A Study on the successful model of the e-business for management renovation (경영혁신을 이한 e-비즈니스의 성공모델에 대한 연구)

  • Jo, Jae-Wan
    • Journal of Digital Convergence
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    • v.4 no.2
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    • pp.109-126
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    • 2006
  • The United States Intel company and these enterprises which Andy Grove President talks exception are without coming out at the Internet enterprise and the hereafter 5 year back side separately it means the necessity which will write the word which is a Internet enterprise will lose. When that time about, it puts upper volume from the Internet territory which is will open the competition where the relation enterprises are keen the winner will be undertaken the existing enterprises and the place where it receives the footlights where the e-business is many in this recent times which it talks, the reason the whole world becomes connection with the Internet, the frame of the social whole changes and the arrival result completeness sincerity pursuit of information comes to be possible simultaneously, it is changing as the product army which is complicatedly diversified from the product army where the craving of the customer becomes simplification. The consequently quick doctor decision and efficient manufacturing environment construction are demanded and Product Life cycle becomes shortening, the e-Business from the digital management environment which changes suddenly the necessity is plentifully raising its head with plan of competitive power security of the enterprise and management renovation. Successful of the e-business model and failure instances there is a depth from the research which it sees and after trying to investigate, it originated to the advancement of digital environment the strategies and to sleep against the successful model of the e-business for a new management renovation presentation it tries it does.

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Guide-line for Developing a Maintainability Program (보전성 경영 프로그램 개발을 위한 지침)

  • 이낙영;김종걸;권영일;홍연웅;전영록;나명환
    • Proceedings of the Korean Reliability Society Conference
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    • 2001.06a
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    • pp.269-269
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    • 2001
  • Maintainability refers to the ease with which maintenance work can be done. It involves the process of ensuring that products can be easily and safely maintained and that the maintenance support requirement is minimized. When a product has a reasonably long life, the cost of operation and support during that life can greatly exceed the initial capital cost. The value to the customer of optimizing maintainability should be evident. Some effort and expense applied to achieving a product which can be easily and cheaply maintained will make very significant savings in the life cycle costs. In this paper, the International Standard IEC 60300-3-10, which is the application guide for maintainability, is considered. This standard can be used to implement a maintainability program covering the initiation, development and in-service phases of a product. It provides guidance on how the maintenance aspects of the tasks should be considered in order to achieve optimum maintainability. The elements of a maintainability program, which are maintenance policy and concept, maintainability studies, project management, design for maintainability, analysis and prediction methods, maintenance verification and validation, analysis of life cycle cost, maintenance support planning, and collection and analysis of maintenance data, are fully discussed in this paper.

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Design of Automated Negotiation Scheduling System for Medical Services (의료서비스를 위한 자동협상 스케줄링 시스템 설계)

  • Kim, Kyoung-Hwan
    • Journal of Internet Computing and Services
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    • v.9 no.3
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    • pp.59-67
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    • 2008
  • New system solves scheduling problem in medical services. The existing scheduling system by FCFS is for a hospital but new system expresses the condition of a hospital and the profit of separate system's parties by the automated negotiation. This system expresses user preference time as a priority number and is designed that the schedule is changed according to the priority number with a negotiation strategy for a patient. And a hospital makes a schedule according to the policy. The system supports customer satisfaction in medical services by considering not only equipment efficiency but also the patent waiting time unlike the existing system considering the idle time for a equipment.

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A Study on the Diversification Strategy for Open IPTV Contents with special reference to Activation of Participants (오픈 IPTV 서비스의 콘텐츠 다각화 전략 연구 - 참여 콘텐츠의 활성화 전략을 중심으로)

  • Lee, Sang-Ho
    • Journal of Digital Contents Society
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    • v.11 no.3
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    • pp.399-406
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    • 2010
  • This study deals with the proposition of the diversification strategy for participation contents service based on the open IPTV policy, and the strategic implication for IPTV players. This paper demonstrates implication for activation of participation contents to IPTV players with reference to differentiation of usages and needs to internet and television. Thus this paper proposes for diversification of player's competency (1) variety of production channels for contents, (2) enhanced accessibility, and (3) the strategic consistency for industrial eco-system. Moreover, this paper suggests that device differentiation for creation of demand, boosting customer satisfaction & immersion through closely interlocking contents.

A Study on the prospect of Sea & Air multi-transport in the perspective of international logistics environment

  • Chung, Tae-Won;Han, Jong-Khil
    • Journal of Navigation and Port Research
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    • v.34 no.7
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    • pp.587-594
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    • 2010
  • The positive and negative opinion to cargo demand of Incheon's SAMT in the near future remains cloudy. Considering port and shipping environmental changes and the logistics situation of China which explains the lack of facilities in Chinese airports, the creating of SAMT cargoes of the Incheon region could catches a favorable opportunity to be a logistics hub in the North-East Asia. On the other hand, as open-sky policy and direct-call service has been carried out between China and N.A.(North America), Incheon could cause a loss of competitiveness in SAMT because the enhancement in the aspect of the connectivity of Chinese airlines and shipping lines makes customer sent to last destination their cargoes whenever they want. In the same context, this paper analyses on conditions of domestic and international SAMT and proposes in this uncertainty future forecasting of SAMT of Incheon by scenario planning according to changes in integrated SAMT, measuring the likelihood of final scenario. This study shows the Sea & Air multi-transport volume will have either slight increase or decrease from the current condition. Consequently, RFS expansion and system & service improvement through strong ties with major cities in China will be required in a short run aspect. Nonetheless, we also need to take domestic & international transportation environment into account in the long run.

Analyzing the Relationships among Intention to Use, Satisfaction, Trust, and Perceived Effectiveness of Review Boards as Online Feedback Mechanism in Shopping Websites (온라인 피드백 메커니즘으로서 상품평 게시판의 지각된 효과성과 신뢰, 만족, 이용의도간의 관계구조분석)

  • Kim, Seung-Woon;Kang, Hee-Taek
    • Journal of the Korean Operations Research and Management Science Society
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    • v.32 no.2
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    • pp.53-69
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    • 2007
  • Internet shopping websites have offered comfort to consumers in shopping and built trust relationships with them by providing electronic agents for recommendation, escrow services, and customer centers etc. But as there is little big difference among the shopping websites in terms of technical competence, website design, operational policy, they recognize online feedback (reviews or recommendation of consumers or experts) and online feedback mechanism as important marketing tools. Based on online feedback related studies, this study explores antecedents (consensus, vividness of reviews, interactions in review boards) of the perceived effectiveness of review boards which are text-based feedback mechanisms and its consequences such as trust, satisfaction, and intention to use. The results show that the perceived effectiveness of review boards is significantly affected by vividness of reviews and interactions in review boards, and the impact of interaction in review boards on the perceived effectiveness of review boards is stronger than that of vividness of reviews. The results also show that the perceived effectiveness of review boards has a significant influence on trust and satisfaction with the shopping websites, and intention to use is influenced by both trust and satisfaction.

A Study on the Effects of Perceived Service Quality on Customer Response -Focusing on the Hotel Industry- (지각된 서비스품질이 고객반응에 미치는 영향 연구)

  • Kim, Hee-Tak;Lee, Myung-Sik;Kim, Jang-Ha
    • Journal of Korean Society for Quality Management
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    • v.28 no.4
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    • pp.75-98
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    • 2000
  • The purpose of this study is to empirically examine the customers' perceived service quality and response in the field of hotel industry. The subjects of survey for this empirical analyses are limited to the customers of deluxe hotels in Korea; data are collected from the 16 deluxe hotels amongst 27 of its kind in the Seoul, Pusan, Cheju and Kyongju area. SAS package is used for Simple Regression, Multiple Regression and the results are as follows: First, the perceived service quality shows significantly positive effect upon the customers' satisfaction; Second, the customers' perceived service quality shows significantly positive with respect to the customers' response; Third, the customers' satisfaction shows significantly positive regarding the customers' response, and the customers' satisfaction have greater influence upon the customers' response than the customers' perceived service quality; On the basis of the above empirical analyses, I propose the management implication as follows: First, the hotel management staffs should have a close relation with their customers through the customers' positive, and eventually be concemed about improving service quality and customers' satisfaction to maximize the enterprise's performance; Second, the hotel management staffs, to induce and build up the positive customers' response, should have interest in serving high-quality products and service and enforcing the proper price policy.

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