• 한국치위생학회지
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• 제18권3호
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• pp.385-397
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• 2018

Objectives: The study was a cross-sectional research to examine dental hygiene students' multi-cultural experiences, emotional intelligence and cultural competency and to understand the correlations among them. Methods: The study was conducted from September $1^{st}$ to October $31^{st}$ 2016, based on the survey of 449 students in the department of dental hygiene at 7 Universities. The questionnaire consisted of 57 questions including general characteristics (n=7), multi-cultural experiences (n=7), emotional intelligence (n=16) and cultural competency (n=27). Results: Each score of students' emotional intelligence and cultural competency is 3.43 and 3.01 respectively in 5-point scale. An analysis of correlations between emotional intelligence and cultural competency shows that the higher the emotional intelligence, the higher the cultural competency (r=0.342). The factors affecting the cultural competency include use of emotions (${\beta}=0.327$, p<0.001), control of emotions (${\beta}=0.254$, p=0.001), frequency of multi-cultural media (${\beta}=0.221$, p<0.001) and experience of multi-cultural class (${\beta}=0.221$, p=0.002). The modified explanatory power in this model is 28.2% (F=10.856, p<0.001). Conclusions: There was a positive correlation between emotional intelligence and cultural competency, and the contacts with multi-culture and experience of class are identified as the affecting factors. Dental hygiene students should acquire theoretical experiences regarding the multi-culture through curriculum or continuous educations and it is necessary to promote such educations in order to develop and apply the programs for the enhancement of emotional intelligence.

• Journal of Information Technology Applications and Management
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• 제28권2호
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• pp.17-33
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• 2021

Korean society is changing into multicultural society with increasing international marriage and immigrant influx. The increasing number of immigrants in Korean society suggests the necessity of social and economic integration of people with diverse cultural backgrounds. We study the entrepreneurial intention of multicultural immigrant. Cultural intelligence is closely related with sustainable value and belief to their eagerness in surviving of the 2nd country. Cultural intelligence is the individual's capability to function or manage effectively in different cultural settings or in multicultural settings. It is assumed that the cultural intelligence of multicultural immigrant might affect the entrepreneurial intention. Based on the theory of planned behavior, we set up the research model. 243 usable responses of multicultural immigrants in Korea were analyzed. Our findings suggest that cultural intelligence positively affected entrepreneurial intention by affecting subjective norm and perceived behavior control. This study contributed the study of the entrepreneurial intention and multicultural immigrant.

• The Journal of Asian Finance, Economics and Business
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• 제7권2호
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• pp.169-180
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• 2020

Globalization has led to a dramatic increase in intercultural service encounters between services providers and customers from diverse cultural backgrounds. This paper explores the causal relationship between service employees‟ cultural intelligence and adaptive sales behavior in intercultural service encounters, and the mediating effect of cognitive and emotional empathy on this relationship. A quantitative survey methodology was utilized to collect data on 341 salespeople at duty-free shops located on Jeju Island, Korea. Data analysis was conducted using SPSS 18 and Amos 18. The results show that cultural intelligence has a significant impact on cognitive empathy, emotional empathy, and adaptive sales behavior. Cognitive empathy has a positive impact on adaptive sales behavior, whereas the relationship between emotional empathy and adaptive sales behavior is not significant. Additionally, cognitive empathy mediates the relationship of cultural intelligence and adaptive sales behavior. This study has useful managerial implications for employee selection, training, and development in service firms engaged in intercultural service encounters. This study extends prior research on intercultural service encounters by exploring the direct impact of cultural intelligence on intercultural adaptation and the mediating effect of empathy, suggesting the presence of a cognitive mechanism that plays a key role in the impact of cultural intelligence on adaptive sales behavior.

• 통상정보연구
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• 제19권1호
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• pp.127-152
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• 2017

본 연구의 목적은 비교문화 연구에 비교적 새로운 개념으로서 Earley and Ang(2003)이 도입한 문화 인텔리전스(cultural intelligence : CQ)를 적용하여 중소기업 수출담당자의 문화 인텔리전스가 해외시장정보 탐색과 해외시장정보 활용능력(마케팅적응, 관계적응) 간의 관계에 어떤 영향을 미치는지를 분석하는 것이다. 구조모형 분석방법으로서 SmartPLS가 사용되었고, 94개 수출중소기업을 대상으로 실증적으로 분석한 결과, 문화 인텔리전스는 해외시장정보탐색과 해외시장정보 활용능력에 부분적으로 조절적 역할을 하는 것으로 검증되었다. 문화 인텔리전스의 선행요인으로서는 수출담당자의 외국어유창성, 해외출장빈도, 다국어구사력, 해외출장용무, 문화선행학습, 해외체류경험 등이 유의한 요인으로 검증되었다. 연구결과에 의거하면, 해외시장정보를 습득-이해-가공하는 과정에 문화 인텔리전스의 역할이 큰 것으로 추론할 수 있다. 따라서 다차원적 성격의 문화 인텔리전스 강화를 위해 기업 및 수출지원기관의 차별화된 문화역량 교육 및 훈련프로그램 개발이 필요하다.

• 한국콘텐츠학회논문지
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• 제14권11호
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• pp.422-429
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• 2014

본 연구에서는 문화지능과 이문화 적응, 체류만족과 직무성과 간의 상관관계를 규명하기 위한 연구모형과 가설을 도출하고 한국에서 연수 또는 근무하는 중국인 근로자 188명을 대상으로 검증하였다. 결과적으로 문화지능은 이문화 적응에 긍정적 관계를 가지고 있는 것으로 밝혀졌다. 그리고 이문화 적응과 체류만족, 직무성과 간의 관계에 대한 경험분석에서는 문화지능이 높을수록, 그리고 이문화 적응을 잘할수록 체류만족이 높고 직무성과도 향상되는 것으로 나타났다. 또한 문화지능과 이문화 적응 간의 관계에서 국제경험의 조절효과를 분석하였는데, 국제경험이 많을수록 이문화 적응이 더욱 잘 되는 것으로 밝혀졌다. 이러한 연구 결과는 글로벌 기업에서 해외 파견근로자의 체류만족과 직무성과를 높이기 위해서는 해외파견근로자를 선발할 때 문화지능이 높은 사람들을 우선 고려하고, 그들의 이문화 적응 수준을 향상시켜야 한다는 시사점을 제시하였다.

• 유통과학연구
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• 제15권12호
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• pp.85-94
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• 2017

Purpose - Owing to economic development and rapid globalization, the number of people traveling abroad has increased dramatically in recent years. For instance, according to data from World Tourism Organization, approximately 1,724 million tourists traveled abroad in 2016. This phenomenon has resulted in a change for domestic markets, as they no longer serve only domestic customers but also serve foreign customers as well. Therefore, intercultural service encounters between services providers and customers from diverse cultural backgrounds are becoming more frequent. Especially in the field of retailing, salesperson's customer oriented selling behavior is particularly important for the successful interactions. However, it is hard to find some factors that can improve salesperson's customer oriented selling behavior in intercultural sales encounters. Research design, data, and methodology - A quantitative survey methodology was utilized to collect data on 312 salespeople at duty-free shops located on Jeju Island, Korea. As a tourism-based region, Jeju Island has attracted a large number of foreign tourists since being designated as an international free city in 2002. Owing to this phenomenon, intercultural sales encounters between salespersons and customers from different cultures have become commonplace. Compared to other salespeople, salespeople working in duty-free shops have more frequent intercultural interactions, as over 90% of their total customers are from foreign countries. Additionally, regular professional training programs for salespeople help cultivate cultural intelligence. Data analysis was conducted using SPSS 20. Results - This paper explores the role of empathy and cultural intelligence in intercultural sales encounters using a theoretical model incorporating the causal relationships between empathy(cognitive empathy and emotional empathy) and customer oriented selling behavior, as well as the moderating effects of cultural intelligence in these relationships. Conclusions - This study is almost the first to explore the influence of empathy and cultural intelligence in intercultural sales encounters. Thus, this study provides a meaningful contribution to the application of empathy and cultural intelligence in the retailing field and will draw the attention of personal distribution practicers and researchers to the importance of empathy and cultural intelligence. Additionally, this study has useful managerial implications for employee selection, training, and development in retailing firms engaged in intercultural sales encounters.

• 스마트미디어저널
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• 제13권4호
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• pp.104-113
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• 2024

This study is a model study on the contents and methods of intercultural learning. Starting with a discussion of the intercultural learning model construct, it presents key contents important for intercultural learning and learning methods that can increase the effectiveness of intercultural learning. Also, we actually conducted the above learning program at the learning site and discussed the observations and results. It was a case study that allowed us to test the effectiveness of cultural intelligence theory, the latest theory that can improve intercultural competency. In addition, in order for the cultural intelligence theory to be effective in the learning process, it was found that the PBL method, which allows learners to solve problems on their own, rather than cramming education, is useful. Additionally, it was found that the ARCS model was also very effective in motivating and maintaining learners' continuous motivation. At this time, the instructor was also able to see that the effect increases when the role of catalyst becomes the main one.

• 융합경영연구
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• 제5권2호
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• pp.1-9
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• 2017

This study has reviewed the "A survey on the relation between the employees' viewpoint with knowledge management and cultural intelligence among the employees working in Social Security Organization of Ardabil". The present study is functional in terms of objective and the method is descriptive and survey. This has asked the others' ideas and viewpoints concerning a specific subject and has analyzed them. About the nature and the method used, the present research is of correlation research. The population applied in this research includes all employees working in Social Security Organization of Ardabil consisting of 400. The method used for sampling is simple random sampling. To collect the information in the first step of the research the library method has been used. In this research the data has been collected through standard questionnaires. Then, via descriptive and inferential statistics the research data has been characterized and regarding the spatial scaling of the measurement to test the hypothesis the, correlation analysis of Pearson has been used and also to specify the reliability of the questionnaire the Chronbach's Alpha has been taken in use and the SPSS software to analyze the data also. The findings resulted from the study showed that there is a significant relation between the factors concerning employees' efficiency with knowledge management and the cultural intelligence and all hypotheses was confirmed.

• 무역학회지
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• 제42권4호
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• pp.115-138
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• 2017

본 연구에서는 글로벌 브랜드 전략의 유효성을 검증하기 위해 브랜드 글로벌성과 소비자의 브랜드 태도 및 구매행동 간의 상관관계를 분석하였다. 구체적으로 브랜드 글로벌성이 브랜드 충성도에 미치는 영향에 있어 브랜드 신뢰도의 매개역할을 분석하였다. 특히 이 과정에서 브랜드 신뢰도 유형을 브랜드 가치를 따지는 신용도와 감정적 측면이 반영되는 호감도로 분류하여 분석하였다. 또한 브랜드 글로벌성에 대한 소비자의 태도는 소비자 개인 특성에 따라 달라질 수 있으므로 소비자의 문화지능의 조절효과도 분석하였다. 총 207명의 대학생 소비자 집단을 대상으로 분석한 결과 예상했던 대로 특정 브랜드에 대해 글로벌성이 높다고 인식하는 소비자 집단일수록 해당 브랜드에 대해 더 높은 신용도와 호감도를 보이고, 이는 결국 더 높은 브랜드 충성도로 이어지는 것으로 나타났다. 한편, 브랜드 글로벌성이 브랜드 신용도와 호감도에 미치는 영향에 있어 소비자 문화지능의 조절효과는 통계적인 유의성이 낮은 것으로 나타났다. 이는 소비자의 문화지능과는 상관없이 브랜드 글로벌성이 높을수록 모든 소비자들로부터 더 높은 신용도와 호감도를 얻을 수 있음 시사하는 것이다. 본 연구결과는 세계시장에서 활약하고 있는 국내기업들에게 글로벌 브랜드 전략의 유효성에 대해 일련의 시사점을 제시해 줄 것으로 기대된다.

• International Journal of Computer Science & Network Security
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• 제24권2호
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• pp.1-14
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• 2024

While text-to-image models have made remarkable progress in image synthesis, certain models, particularly generative diffusion models, have exhibited a noticeable bias to- wards generating images related to the culture of some developing countries. This paper introduces an empirical investigation aimed at mitigating the bias of image generative model. We achieve this by incorporating symbols representing Saudi culture into a stable diffusion model using the Dreambooth technique. CLIP score metric is used to assess the outcomes in this study. This paper also explores the impact of varying parameters for instance the quantity of training images and the learning rate. The findings reveal a substantial reduction in bias-related concerns and propose an innovative metric for evaluating cultural relevance.