• Journal of Global Scholars of Marketing Science
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• v.15 no.1
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• pp.61-79
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• 2005

A critical incident technique(CIT) was employed to show the results of empirical findings regarding hotel services. The major purpose of this study was to describe and analyze service failures from the customers' point of view and thus suggest strategic implications for hotel service providers. Four-hundred sixteen service failure anecdotes from hotel customers were classified using Hoffman et al.'s(1995) approach. The CIT data showed the three major categories and eleven sub-categories and revealed that, in general, tangible recovery(e.g., upgrade, free meal, discount) was more effective than intangible one(e.g., explanation, canned apology, manager's apology). Interestingly, however, sincere apology seemed to be a better recovery strategy than other types of tangible recovery. Furthermore, the results showed that severity of service failure had its own impact on customers' perception regarding hotel's service recovery efforts. In particular, irrespective of service recovery, severity of service problem was negatively related to intention to repurchase. Managerial implications and future research agenda was also discussed.

• Knowledge Management Research
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• v.23 no.1
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• pp.165-185
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• 2022

This study aims to identify leadership behaviors and expected competencies of supervisors that had a positive or negative impact on the performance of employees in a remote work environment. For the purpose of the study, 19 office employees with more than one-year work experience were interviewed, and the critical incident technique (CIT) was used to verify themes. The results of this study are as follows. First, the frequency of comments on leadership behavior of supervisors that positively affect work performance of employees in a remote work environment was high in the order of task-oriented, relationship-oriented, and change-oriented leadership behavior, and it was classified into 10 actions. Second, the frequency of comments on leadership behavior of supervisors that negatively affect work performance of employees in remote work environment was high in the order of task-oriented, relationship-oriented, and change-oriented leadership behavior, and it was classified into 9 behaviors. Further, the expected competencies of supervisors were classified into 13 categories in a remote work environment. Based on this research conclusions were drawn and suggestions were made for further studies.

• Journal of the Korean Society for Library and Information Science
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• v.56 no.1
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• pp.27-45
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• 2022

Despite the increase in the number of international students residing in Korea, there is lack of research on their Everyday Information Seeking behaviors. This study investigated the information needs and information seeking behaviors of international students in Korea according to the settlement stages (before entry, initial settlement, and present) through Critical Incident Technology (CIT). International students in Korea reported their daily life-related information needs more frequently than their academic-related information needs. International students used multiple information sources for seeking information, such as websites, social media, and friends. Compared to websites, international students demonstrated higher satisfaction with interactive sources such as social media and friends. It was found that the language barrier is the biggest difficulty that international students experience during the information seeking process. Unfamiliarity with Korean society and culture were addressed as another difficulty. Based on the understanding of international students' information needs and seeking behaviors throughout the settlement stages, recommendations for helping international students search for information in their daily life were discussed.

• Journal of the Korean Crystal Growth and Crystal Technology
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• v.21 no.3
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• pp.105-109
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• 2011

Critical angle of quartz (R.I. ${\fallingdotseq}$ 1.553) and diamond (R.I. = 2.417) are $40.09^{\circ}$ and $24.26^{\circ}$ that calculated by $sin{\theta}=r_2/r_1$ (r = refractive index, $r_1$ > $r_2$). Brilliance of quartz and diamond are 20.33% and 55.07%. The brilliance data are result of study on the incident light internal round brilliant cut quartz and diamond by the critical angle. Cause of bow-tie phenomenon can be studied by application of critical angle theory and light path inside fancy shape brilliant cut. When refractormetry with typical gem refractometer, critical angle of quartz and corundum are $59.1^{\circ}$ and $77.9^{\circ}$.

• Wind and Structures
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• v.17 no.3
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• pp.317-343
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• 2013

When evaluating flutter instability, it is often assumed that incident wind is normal to the longitudinal axis of a bridge and the flutter critical wind speed estimated from this direction is most unfavorable. However, the results obtained in this study via oblique sectional model tests of four typical types of bridge decks show that the lowest flutter critical wind speeds often occur in the yaw wind cases. The four types of bridge decks tested include a flat single-box deck, a flat ${\Pi}$-shaped thin-wall deck, a flat twin side-girder deck, and a truss-stiffened deck with and without a narrow central gap. The yaw wind effect could reduce the critical wind speed by about 6%, 2%, 8%, 7%, respectively, for the above four types of decks within a wind inclination angle range between $-3^{\circ}$ and $3^{\circ}$, and the yaw wind angles corresponding to the minimal critical wind speeds are between $4^{\circ}$ and $15^{\circ}$. It was also found that the flutter critical wind speed varies in an undulate manner with the increase of yaw angle, and the variation pattern is largely dependent on both deck shape and wind inclination angle. Therefore, the cosine rule based on the mean wind decomposition is generally inapplicable to the estimation of flutter critical wind speed of long-span bridges under skew winds. The unfavorable effect of yaw wind on the flutter instability of long-span bridges should be taken into consideration seriously in the future practice, especially for supper-long span bridges in strong wind regions.

• Journal of the Korean Society of Propulsion Engineers
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• v.16 no.5
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• pp.89-96
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• 2012

The rubber side could be contaminated using the existing pulse echo method because the ultrasonic wave was incident on the rubber side from the interior of the steel motor case, which could lead to the critical disbond defect. To develop the test method which can be replaced the existing method, the ultrasonic wave was incident on steel face of the steel/rubber adhesive test block. Rubber resonance frequencies measured from the steel/rubber adhesive test block were in good agreement with theoretically predicted rubber resonance frequencies. This paper was described about the ultrasonic resonance method to convert the rubber resonance frequency into the rubber thickness.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.7 no.5
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• pp.1058-1076
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• 2013

The WBAN(Wireless Body Area Network) supplies mobile convenience to our medical services. But if we have few effective control variables across this service deployment, the hidden distortions or defects of the system might threaten the lives and rights of the stakeholders. Therefore we need to increase the service credibility, to get WBAN effective. This study proposes a governance mechanism using feasible variables that are currently in use in practices in WBAN environments against medical incidents. Control variables were tested in Seoul National University hospital and related medical industries of South Korea. We assume that WBAN systems would be open based on integrating patients, medical employees and law enforcements to get smart theater operations against medical incidents by implementing proposed MJA(Multilateral Joint Analysis) model. MJA model also contributes to the convergence of computer systems and medical services by demonstrating flexible SOA(Service Oriented Architecture) dashboard of healthcare services with credibility factors in medicine. The important components in MJA model across WBAN, were found to be "Safety, Accuracy and Reliability" in priority order. Factor analysis, correlations and ANOVA were used to evaluate this model and an IT dashboard with a realization of mobile application, was used to support participants' decision-making.

• 한국초전도학회:학술대회논문집
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• v.9
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• pp.147-151
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• 1999

YBCO step-edge Josephson junction were fabricated on sapphire substrates. The steps were formed on R-plane sapphire substrates by using Ar ion milling with PR masks. The step angle was controlled in the wide range from 25$^{\circ}$ to 50$^{\circ}$ by adjusting both the Ar ion incident angle and the photoresist mask rotation angle relative to the incident Ar ion beam. CeO$_2$ buffer layer and in-situ YBa$_2Cu_3O_{7-{\delta}}$ (YBCO) thin films was deposited on the stepped R-plane sapphire substrates by pulsed laser deposition method. The YBCO film thickness was varied to obtain the ratio of film thickness to step height in the range from 0.5 to 1. The step edge junction exhibited RSJ-like behaviors with I$_cR_n$ product of 100 ${\sim}$ 300 ${\mu}$V, critical current density of 10$^3$ ${\sim}$ 10$^5$ A/ cm$^2$ at 77 K.

• Journal of Korean Society of Steel Construction
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• v.28 no.4
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• pp.271-280
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• 2016

The need to accurate quantification of blast pressure loading in the near field is important because the focus of security design of critical infrastructure, buildings and bridges is for near-field detonations. Incident and reflected pressures for near-field detonations are very difficult to be measured by commercially available pressure transducers due to the high pressure and temperature, which requires a verified and validated computational fluid dynamics code to reasonably predict the near-field pressures and impulses. This paper presents numerical studies to verify and validate a CFD code for calculations of incident and reflected overpressures and impulses. The near field is emphasized and recommendations for mesh sizes to optimally simulate the near-field detonation are provided.

• International Journal of Naval Architecture and Ocean Engineering
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• v.7 no.1
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• pp.70-86
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• 2015

Short crested waves play an important role for planning and design of harbours. In this context a numerical simulation is carried out to evaluate wave tranquility inside a real harbour located in east coast of India. The annual offshore wave climate proximity to harbour site is established using Wave Model (WAM) hindcast wave data. The deep water waves are transformed to harbour front using a Near Shore spectral Wave model (NSW). A directional analysis is carried out to determine the probable incident wave directions towards the harbour. Most critical threshold wave height and wave period is chosen for normal operating conditions using exceedence probability analysis. Irregular random waves from various directions are generated confirming to Pierson Moskowitz spectrum at 20m water depth. Wave incident into inner harbor through harbor entrance is performed using Boussinesq Wave model (BW). Wave disturbance experienced inside the harbour and at various berths are analysed. The paper discusses the progresses took place in short wave modeling and it demonstrates application of wave climate for the evaluation of harbor tranquility using various types of wave models.