• The Journal of Asian Finance, Economics and Business
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• v.8 no.2
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• pp.1101-1109
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• 2021

Nowadays, quality affects product or service performance and customer loyalty in the competitive business' environment. This is truly important when it comes to how the customer interprets the service's satisfaction and the judgment of the purchase process as a whole, in view of the fact that service quality is an abstract and elusive construction due to the three characteristics of services: intangibility, heterogeneity, and inseparability of output and consumption. The main purpose of this paper is to determine the hotel service quality using the Fuzzy Analytic Hierarchy Process (FAHP) and SERVQUAL method. In this study, a five-star hotel's real case is considered in evaluating the service quality criteria. The results revealed that Tangibles and Assurance are the most critical service quality criteria in the hotel industry. Accurate records, service consistency, Necessary arrangements for disabled people, Service flexibility to guests' demands, and Providing the services at the time it promises are the most influencing sub-criteria of service quality. These findings indicate that hotels should concentrate on sequentially and organized priority factors to enhance service quality. This method of service quality assessment may also aid in distinguishing between hotels. Finally, as a future direction, more additional parameters can be used as a potential guide in our proposed model for the dynamic decision-making approach.

• Journal of Korea Society of Digital Industry and Information Management
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• v.12 no.2
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• pp.87-102
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• 2016

The customer requirements are constantly changing in the hyper-competition and competition is becoming increasingly intensified. In order to ensure the competitive advantage in the industry should focus on the management activities to enhance customer satisfaction. High quality means pleasing customers, not just protecting them from annoyances. It is due to continuous and requires the establishment of a quality management system that meets the characteristics and systematization need to manage a stable quality and productivity, which should be done in a company-wide quality management activities. The purpose of this study is to identify a suitable organizational diagnostic model for considering to adopt ISO 9001 quality management systems. We used the three-round delphi techniques on a panel of 30 experts. A total of 26 assessment indicators were developed through this panel. First, it is important to evaluate the strategy about quality. Second, it is important to evaluate the systems about periodically communicating quality agenda. Third, it is important to evaluate the responsibility of overall business process. In conclusion, this study empirically shows how firms can develop an organizational diagnostic model to increase their quality management systems.

• Magazine of the Korean Society of Agricultural Engineers
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• v.42 no.5
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• pp.103-113
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• 2000

A decision support system DSS-WQMRA (Decision Support System-Water Quality Management in Rural Area) was developed to help regional planners for the water quality management in a rural basin. The integrated model DSS-WQMRA, written in JAVA, includes four subsystems such as a GIS, a database, water quality simulation models and a decision model. In the system, the GIS deals with landuse and the location of pollutant sources. The database manages each data and supplies input data for various water quality simulation models. the water quality simulation model is composed of the GWLF( Generalized Watershed Loading Function), PCLM(Pollutant Loading Calculation Module) and the WASP5 model. The decision model based on mixed integer programming is designed to determine optimal costs and thus allow the selection of managemental practices to meet the water quality criteria. The methodology was tested with an example application in the Bokha River Basin, Kyunggi Province in Korea. It was proved that the integrated model DSS-WQMRA could be very useful for water quality management including the non-point source pollution in rural areas.

• Journal of Cadastre & Land InformatiX
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• v.50 no.2
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• pp.81-100
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• 2020

The purpose of this study was to propose applicability of spatial data and quality check criteria for estimating damage from storm and flood. Using the data from the National Disaster Management System and National Spatial Data Infrastructure, spatial database for estimation of storm and flood damage has been mapped to each type of damage. This was proposed as the quality check criteria for damage analysis. Through this study, it is possible to utilize the spatial database for estimating storm and flood damage. The reliability of analysis results are ensured through the quality check criteria.

• Journal of Construction Engineering and Project Management
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• v.4 no.3
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• pp.53-59
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• 2014

Project managers are responsible to conduct project on time with least amount of costs and the most possible quality with respect to shortage of resources and environmental certainties. They have to make the best decision to reach such conflicting objects. In this study the project scheduling with multi goals-multi modes was planned in fuzzy conditions under resource constraints and expanded by fuzzy goal programing (FGP). The project cost was calculated by the price of renewable resources and the quality criteria were evaluated by the quality function deployment method (QFD). Finally the model was verified by a construction case study with 22 activities along with solving by GAMS. The results showed that this model could provide a systematic framework to facilitate the decision making process and made the project managers to be able to schedule the project closer to reality.

• Journal of Korean Society for Quality Management
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• v.31 no.3
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• pp.160-171
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• 2003

Criteria for the comparison of quality of asset portfolio management are risk and return. In this paper a method to use structural time-series model to determine an optimal portfolio for the improvement of quality of asset portfolio management is suggested. In traditional mean variance analysis expected return is assumed to be time-invariant. However, it is more realistic to assume that expected return is temporally dynamic and structural time-series model can be used to reflect time-varying nature of return. A data set from an insurance company was used to show validity of suggested method.

• Journal of Construction Engineering and Project Management
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• v.6 no.2
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• pp.16-23
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• 2016

The use of inappropriate procurement methods to deliver construction projects has long been acknowledged as a major source of poor project performance and is particularly problematic for the Libyan Construction Industry. Poor procurement method selection has been recognised as a major contributory factor to frequent time and cost overruns. This paper offers a way of selecting specific procurement methods to maximize successful project performance. The methodology involves an intensive review of relevant literature, followed by a semi-structured questionnaire survey. The key findings of the study reveal that 11 out of its 12 common selection criteria exhibit a significant contribution to one or more project performance criteria (time, cost and quality). Project clients should therefore prioritise these criteria when selecting a design-bid-build method. Knowledge of the criteria that contribute positively to project performance will also enable clients to work out, prior to and during construction, the best measures and provisions for successful project outcomes.

• Health Policy and Management
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• v.20 no.4
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• pp.139-169
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• 2010

The purpose of this study is to compare accreditation criteria of environmentally-friendly hospitals in the USA, UK and Australia and find out the implications for Korean hospitals. The comparison was made in terms of 11 categories : sustainable site, water efficiency, energy & atmosphere, transportation, indoor environmental quality, health, material & resources, management, waste, innovation, and regional priority. Literature review of the study revealed that most of the environmentally-friendly hospitals have experienced such positive effects as cost saving, health promotion of patients & employees and good reputation etc. The study result implies that the following factors are so critical to settle environmentally-friendly hospitals in Korea: 1) CEO's interest & support, 2) education for employees, 3) efficient renovation of existing facility and 4) data accumulation on the effectiveness of environmentally- friendly hospitals by scientific methods.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.04a
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• pp.182-187
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• 2006

The learning, which is an extended concept from the concept of continuos improvement and replace it, has become a very important core concept in Malcom Baldridge National Quality Award these days. The most potent core value among 11 core values is 'organizational and personal learning' Embedded learning in the organization is also a critical part to get a high score in approach scoring criteria for 6 categories except results category. But the concept of learning is often overlooked for the people who have interests in MB award or TQM. This paper review and analyze the concept of learning which has appeared In MB criteria since it's first appearance.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.18 no.34
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• pp.185-191
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• 1995

In this research, a mathematical programming model is developed for the economic modeling of sampling plans based on two evaluation criteria : the outgoing quality and the average total inspection cost A fuzzy goal programming model and its solution procedure are proposed for the managers whose management objectives on the two evaluation criteria are not rigorous. To study the sensitivity of quality characteristic dependence on the resulting inspection plans, a numerical example is solved several times for a dependent model.