• 대한안전경영과학회지
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• 제12권2호
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• pp.89-97
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• 2010

The most important concern in the internet service organizations in competitive market circumstances is to focus on formation and maintenance of continuous relationship with customers. The purpose of this study is to verify the effect of perception of the fairness - procedural fairness for recovery, interactional fairness, fairness for reward on customer's satisfaction and trust, behavior when the internet service company failed to service such as disclosure of personal information. This study aims to apply justice theories to service recovery. As a result, first, the customer's perceived justice had a significant effect on the customer satisfaction and trust in service recovery. Second, the customer's satisfaction positive effect on trust. Third, customer's satisfaction formed by service recovery had a effect on the customer's behavior such as continuous usage intention. Therefore, this study was reveal how the extent of justice perception felt by customers in the service recovery process, causes positive causation relationship which affect customer behavior intention.

• 한국의류학회지
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• 제48권2호
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• pp.254-268
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• 2024

Human agents are increasingly being replaced by chatbots. However, like humans, chatbots can also make mistakes in service delivery by failing to provide accurate answers to customer questions while research on service recovery has been highly focused on human employees. Recognizing the necessity of research on effective chatbot service recovery strategies, this study investigated the relationships among service recovery messages (courteous apology vs. humorous apology), perceived sincerity, recovery satisfaction, and continuous usage intention. An online experiment was conducted with the participants randomly assigned to one of two experimental conditions (courteous apology vs. humorous apology). After using the chatbot developed for this study, the participants completed a questionnaire. The analysis results revealed that, in comparison to the humorous apology, the courteous apology had a higher positive predictive effect on perceived sincerity, Furthermore, perceived sincerity and recovery satisfaction sequentially mediated the relationship between the chatbot's courteous apology and continuous usage intention. In conclusion, this study demonstrates that the courteous apology was a more effective approach as a chatbot service recovery strategy. This study offers insights into crafting recovery service messages for chatbots.

• 한국군사과학기술학회지
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• 제24권6호
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• pp.619-628
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• 2021

In order to compare numerical analyses made by Song and Kim needed for predicting gas and water filling with experimental results we conducted an experiment to recover a test projectile (43.7 kg with a 155 mm diameter) at a velocity of 775 m/s in a soft recovery system with a length of 179 m using pressurized gas and filled water. The soft recovery system consisting of a series of pressure tubes had a diaphragm, piston, and water plug for filling the pressurized gas and water. We installed a continuous wave Doppler radar system for velocity measurements of the test projectile travelling in the pressure tubes and pressure transducers for measuring the pressure in the soft recovery system. Continuous wave Doppler radar has the advantage of achieving real-time measurements of the velocity of a test projectile. The velocity-time curve of the test projectile, measured using the continuous wave Doppler radar, and the pressure profile were compared with the numerical analysis results. The experiment results show good agreement with the numerical analysis results based on the one-dimensional Euler equation with an HLL Riemann solver.

• 문화기술의 융합
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• 제10권1호
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• pp.411-417
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• 2024

재해 발생 시 주요 IT 인프라 중단을 최소화하고 연속적인 비즈니스 서비스를 제공하기 위한 재해복구 계획 및 재해복구시스템의 구축은 반드시 필요하다. 재해복구시스템 구축과정에서 데이터 복제는 재해 발생 시 중단 없는 연속적인 비즈니스 서비스 제공을 위한 데이터 복구의 핵심요소로 데이터 복제방식은 시스템 구성환경과 재해복구 목표수준에 따라 결정할 수 있다. 본 논문에서는 재해복구시스템 구축에서 구성환경과 재해복구 목표수준에 적합한 데이터 복제방식 결정 방안에 대해 제시한다. 또한 복제방식 결정 절차를 적용하여 재해복구시스템을 구축하고 구축 결과를 분석한다. 재해복구시스템 구축 후 재해 상황에서 재해복구센터로 서비스가 전환, 정상적인 서비스가 진행되는지를 판단하기 위한 모의 테스트를 진행하고 결과를 분석하였다. 그 결과 재해복구시스템 구축 단계에서는 체계적으로 최적의 데이터 복제방식의 선정이 가능했다. 구축된 재해복구시스템은 연속적인 비즈니스 서비스 제공을 위해 재해복구센터로 서비스 전환되는 시간 RTO는 3.7시간으로, Tier 2였던 재해복구 수준이 목표수준 RTO 4시간 이내, RPO=0으로 개선되었다.

• Journal of Biosystems Engineering
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• 제28권2호
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• pp.137-142
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• 2003

The water conditioning experiments of brown rice were performed to analyze the variation of the milled rice recovery using a continuous type conditioner at Jin-ju, Yeo-ju, and Yong-in RPC(Rice Processing Complex). About 8,000 kgf, 6,000 kgf and 10,000 kgf of the brown rice of 13-14 %(wb) initial moisture contents were used as experimental materials at Jin-ju, Yeo-ju, and Yong-in respectively. The broken rice and rice bran were collected and weighted to calculate the milled rice recovery. The amounts of broken rice with water conditioned occurred lower than that of broken rice without water conditioned. And the milled rice recovery of water conditioned ones were increased as 1.22%, 0.87%, and 1.00% compared with those of the non water conditioned ones at Jin-ju, Yeo-ju. and Yong-in respectively. Especially, the result of the experiments of Jin-ju RPC showed that about 33% and 35% of total increased milled rice recovery were the portion of the moisture content increment and the broken rice reduction respectively.

• Environmental Engineering Research
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• 제20권1호
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• pp.65-72
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• 2015

A comparative study on response of a toxic compound thiocyanate ($SCN^-$) was carried out in continuous and fed batch moving bed reactor systems. Both systems had three sequential anaerobic, anoxic and aerobic reactors and operated at same hydraulic retention time. Feed $SCN^-$ was first increased from 600 mg/L to 1,000 mg/L for 3 days (shock 1) and then from 600 to 1,200 mg/L for 3 days (shock 2). In anaerobic continuous reactor, increase of effluent COD (chemical oxygen demand) due to shock load was only 2%, whereas in fed batch reactor it was 14%. In anoxic fed batch reactor recovery was partial in terms of $SCN^-$, phenol, COD and $NO{_3}{^-}$-N and $NO{_2}{^-}$-N removals and in continuous reactor complete recovery was possible. In both systems, inhibition was more significant on aerobic reactors than anaerobic and anoxic reactors. In aerobic reactors ammonia removal efficiency deteriorated and damage was irreversible. Present study showed that fed batch reactors showed higher substrate removal efficiency than continuous reactors during regular operation, but are more susceptible to toxic feed shock load and in nitrifying reactor damage was irreversible.

• 자원리싸이클링
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• 제16권1호
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• pp.54-58
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• 2007

실제 사진폐액에서 은의 회수를 위한 연속순환식 환원 공정을 적용하여 전해시간 및 두 전극간의 전압 차, 농도에 따른 영향을 검토하였다. 희석된 사진폐액에서의 은의 전해효율은 적용전압이 증가하면서 효율이 증가하다가 6V 정도에서 최고의 효율을 보였다. 그러나 그 이상 전압이 증가할수록 은의 회수율은 낮아지는 경향을 보였다. 희석되지 않은 원 사진폐액의 경우에서는 실험조건 하, 전해반응 시 적용 전압이 낮아질수록 효율을 높일 수 있음을 확인하였다.

• 자원리싸이클링
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• 제16권1호
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• pp.68-72
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• 2007

전기적 환원을 이용한 인공 사진폐수에서의 은 회수를 연속순환식 공정을 적용하여 환원시간 및 두 전극간의 전합 차, 농도유량에 따른 영향을 검토하였다. 은 함유 인공폐수 처리에 있어 적용(인가) 전압과 초기 농도가 증가함에 따라 제거율이 증가함을 보였다. 은 함유 인공폐수의 전해 반응 시, 음극에 환원 석출된 물질의 정성적인 분석을 위해 EPMA 및 XRD 분석 결과, 석출된 물질이 은임을 확인하였다.

• Journal of Power Electronics
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• 제16권4호
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• pp.1494-1503
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• 2016

Power quality promotion has received increasing attention because of the wide use of semiconductor devices in recent decades. Reactive power regulation is crucial to ensuring the stable operation of power systems. In this study, a continuous reactive power controller, which is referred to as a parallel-connected magnetic energy recovery switch (MERS), is developed to regulate voltage or power factor in power grids. First, the operating principle is introduced, and a mathematical model is built. Second, a new control method for restraining current harmonics and the peak voltages of capacitors is presented. Using the proposed method, the MERS shows a wide range in terms of reactive power compensation. Finally, the performance of the proposed controller is demonstrated through computer simulations and experiments. Unlike STATCOMs, the proposed controller entails low losses, adopts a small dc capacitor, and offers ease of use.

• 한국지반환경공학회 논문집
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• 제16권3호
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• pp.35-39
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• 2015

Dowex 21K XLT 수지를 이용하여 산업폐수 내에 존재하는 금과 납-시안 착화합물에 대한 연속흡착 및 회수 특성을 조사하였다. 충전층에 충진된 Dowex 21K XLT 수지는 0.5mL/min의 유입유속에서 금-시안 착화합물을 520 bed volume까지 95% 이상 연속적으로 제거할 수 있지만, 납-시안 착화합물은 전혀 제거할 수 없었다. Dowex 21K XLT 수지에 흡착된 금-시안 착화합물은 HCl과 Acetone을 7:3의 비율로 섞은 혼합액을 탈착제로 이용하였을 때, 8 bed volume 내에서 96% 탈착되어졌다. 또한 두 번 재사용된 Dowex 21K XLT 수지의 금-시안 착화합물에 대한 bed volume이 490을 유지하여 향후 금 이온을 포함하고 있는 산업폐수 처리공정에 충분히 적용될 수 있을 것으로 판단된다.