• Journal of the Korea Safety Management & Science
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• v.12 no.2
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• pp.89-97
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• 2010

The most important concern in the internet service organizations in competitive market circumstances is to focus on formation and maintenance of continuous relationship with customers. The purpose of this study is to verify the effect of perception of the fairness - procedural fairness for recovery, interactional fairness, fairness for reward on customer's satisfaction and trust, behavior when the internet service company failed to service such as disclosure of personal information. This study aims to apply justice theories to service recovery. As a result, first, the customer's perceived justice had a significant effect on the customer satisfaction and trust in service recovery. Second, the customer's satisfaction positive effect on trust. Third, customer's satisfaction formed by service recovery had a effect on the customer's behavior such as continuous usage intention. Therefore, this study was reveal how the extent of justice perception felt by customers in the service recovery process, causes positive causation relationship which affect customer behavior intention.

• Journal of the Korean Society of Clothing and Textiles
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• v.48 no.2
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• pp.254-268
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• 2024

Human agents are increasingly being replaced by chatbots. However, like humans, chatbots can also make mistakes in service delivery by failing to provide accurate answers to customer questions while research on service recovery has been highly focused on human employees. Recognizing the necessity of research on effective chatbot service recovery strategies, this study investigated the relationships among service recovery messages (courteous apology vs. humorous apology), perceived sincerity, recovery satisfaction, and continuous usage intention. An online experiment was conducted with the participants randomly assigned to one of two experimental conditions (courteous apology vs. humorous apology). After using the chatbot developed for this study, the participants completed a questionnaire. The analysis results revealed that, in comparison to the humorous apology, the courteous apology had a higher positive predictive effect on perceived sincerity, Furthermore, perceived sincerity and recovery satisfaction sequentially mediated the relationship between the chatbot's courteous apology and continuous usage intention. In conclusion, this study demonstrates that the courteous apology was a more effective approach as a chatbot service recovery strategy. This study offers insights into crafting recovery service messages for chatbots.

• Journal of the Korea Institute of Military Science and Technology
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• v.24 no.6
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• pp.619-628
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• 2021

In order to compare numerical analyses made by Song and Kim needed for predicting gas and water filling with experimental results we conducted an experiment to recover a test projectile (43.7 kg with a 155 mm diameter) at a velocity of 775 m/s in a soft recovery system with a length of 179 m using pressurized gas and filled water. The soft recovery system consisting of a series of pressure tubes had a diaphragm, piston, and water plug for filling the pressurized gas and water. We installed a continuous wave Doppler radar system for velocity measurements of the test projectile travelling in the pressure tubes and pressure transducers for measuring the pressure in the soft recovery system. Continuous wave Doppler radar has the advantage of achieving real-time measurements of the velocity of a test projectile. The velocity-time curve of the test projectile, measured using the continuous wave Doppler radar, and the pressure profile were compared with the numerical analysis results. The experiment results show good agreement with the numerical analysis results based on the one-dimensional Euler equation with an HLL Riemann solver.

• The Journal of the Convergence on Culture Technology
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• v.10 no.1
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• pp.411-417
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• 2024

In the event of a disaster, it is essential to establish a disaster recovery plan and disaster recovery system to minimize disruption to major IT infrastructure and provide continuous business services. In the process of building a disaster recovery system, data replication is a key element of data recovery to provide uninterrupted and continuous business services in the event of a disaster. The data replication method can be determined depending on the system configuration environment and disaster recovery goal level. In this paper, we present a method for determining a data replication method suitable for the configuration environment and disaster recovery target level when building a disaster recovery system. In addition, the replication method decision procedure is applied to build a disaster recovery system and analyze the construction results. After establishing the disaster recovery system, a test was conducted to determine whether the service was transferred to the disaster recovery center in a disaster situation and normal service was provided, and the results were analyzed. As a result, it was possible to systematically select the optimal data replication method during the disaster recovery system construction phase. The established disaster recovery system has an RTO of 3.7 hours for service conversion to the disaster recovery center to provide continuous business services, and the disaster recovery level, which was Tier 2, has been improved to the target level within 4 hours of RTO and RPO=0.

• Journal of Biosystems Engineering
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• v.28 no.2
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• pp.137-142
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• 2003

The water conditioning experiments of brown rice were performed to analyze the variation of the milled rice recovery using a continuous type conditioner at Jin-ju, Yeo-ju, and Yong-in RPC(Rice Processing Complex). About 8,000 kgf, 6,000 kgf and 10,000 kgf of the brown rice of 13-14 %(wb) initial moisture contents were used as experimental materials at Jin-ju, Yeo-ju, and Yong-in respectively. The broken rice and rice bran were collected and weighted to calculate the milled rice recovery. The amounts of broken rice with water conditioned occurred lower than that of broken rice without water conditioned. And the milled rice recovery of water conditioned ones were increased as 1.22%, 0.87%, and 1.00% compared with those of the non water conditioned ones at Jin-ju, Yeo-ju. and Yong-in respectively. Especially, the result of the experiments of Jin-ju RPC showed that about 33% and 35% of total increased milled rice recovery were the portion of the moisture content increment and the broken rice reduction respectively.

• Environmental Engineering Research
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• v.20 no.1
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• pp.65-72
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• 2015

A comparative study on response of a toxic compound thiocyanate ($SCN^-$) was carried out in continuous and fed batch moving bed reactor systems. Both systems had three sequential anaerobic, anoxic and aerobic reactors and operated at same hydraulic retention time. Feed $SCN^-$ was first increased from 600 mg/L to 1,000 mg/L for 3 days (shock 1) and then from 600 to 1,200 mg/L for 3 days (shock 2). In anaerobic continuous reactor, increase of effluent COD (chemical oxygen demand) due to shock load was only 2%, whereas in fed batch reactor it was 14%. In anoxic fed batch reactor recovery was partial in terms of $SCN^-$, phenol, COD and $NO{_3}{^-}$-N and $NO{_2}{^-}$-N removals and in continuous reactor complete recovery was possible. In both systems, inhibition was more significant on aerobic reactors than anaerobic and anoxic reactors. In aerobic reactors ammonia removal efficiency deteriorated and damage was irreversible. Present study showed that fed batch reactors showed higher substrate removal efficiency than continuous reactors during regular operation, but are more susceptible to toxic feed shock load and in nitrifying reactor damage was irreversible.

• Resources Recycling
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• v.16 no.1 s.75
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• pp.54-58
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• 2007

In the continuous flow reductive treatment for recovery of silver from actual photographic wastewater, the effects of electrolysis time, applied potential, and the concentration of silver ion on the process have been examined. The efficiency of silver recovery for diluted photographic wastewater was increased with applied potential and reached its maximum at 6 V. However, the recovery of silver was shown to be decreased with potential above this. When the wastewater was undiluted, the efficiency of silver recovery was observed to rise as the applied potential became lower under the experimental conditions.

• Resources Recycling
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• v.16 no.1 s.75
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• pp.68-72
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• 2007

The influences of reduction time, potential difference and ionic concentration flow rate have been investigated on the electrolytic recovery of silver from artificial photographic wastewater in continuous flow reactor system. As the initial concentration of silver ion and applied potential were increased, the amount of silver recovered was observed to be raised. Also, the electrolytically recovered material from artificial wastewater was proved to be pure silver based on the qualitative analyses by EPMA and XRD.

• Journal of Power Electronics
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• v.16 no.4
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• pp.1494-1503
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• 2016

Power quality promotion has received increasing attention because of the wide use of semiconductor devices in recent decades. Reactive power regulation is crucial to ensuring the stable operation of power systems. In this study, a continuous reactive power controller, which is referred to as a parallel-connected magnetic energy recovery switch (MERS), is developed to regulate voltage or power factor in power grids. First, the operating principle is introduced, and a mathematical model is built. Second, a new control method for restraining current harmonics and the peak voltages of capacitors is presented. Using the proposed method, the MERS shows a wide range in terms of reactive power compensation. Finally, the performance of the proposed controller is demonstrated through computer simulations and experiments. Unlike STATCOMs, the proposed controller entails low losses, adopts a small dc capacitor, and offers ease of use.

• Journal of the Korean GEO-environmental Society
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• v.16 no.3
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• pp.35-39
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• 2015

Continuous adsorption and recovery characteristics for gold and lead-cyanide complexes in industrial wastewater were investigated by the Dowex 21K XLT resin. The Dowex 21K XLT resin could continuously remove over 95% for gold-cyanide complex until 520 bed volumes at the 0.5 mL/min of influent flow rate, however, could not remove lead-cyanide complex at all. The 96% of gold-cyanide complex adsorbed onto Dowex 21K XLT resin could be recovered by mixed solvent with HCl and acetone (7:3 ratio) within 8 bed volumes. Also, the bed volume for gold-cyanide complex using secondly reused Dowex 21K XLT resin was maintained as the 490, therefore, continuous process using Dowex 21K XLT resin can be sufficiently applied to the industrial wastewater containing gold ions.