• Proceedings of the Korean Institute of Intelligent Systems Conference
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• 2005.11a
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• pp.395-398
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• 2005

유비쿼터스 공간 내에서 사용자의 상황을 파악하고 적합한 서비스를 제공하기 위해서는 상황을 정확하게 이해하는 것이 필요하다. 따라서 본 논문에서는 홈 네트워크에 접속한 센서나 기기를 사용하여 환경이나 상황의 변화에 따른 적합한 서비스를 제공받을 수 있는 방법을 제안한다.

• The KIPS Transactions:PartC
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• v.8C no.6
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• pp.831-838
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• 2001

Mobile information service aims to provide some degree of effective information for real life activities of mobile users. Due to the user mobility and actual realism, it becomes very important technical issue to support an adaptive information service methodology to current situations of the terminal and/or user. This paper deals with a prefetching scheme for location-aware, out of the various context-aware which can be considered in mobile information service. It makes use of the velocity-based mobility model to shape the terminal and/or user's mobility behavior. Based on the moving speed and direction, the prefetching zone is proposed to define the number of prefetched information, so as to limit effectively the prefetched information whilst to preserve the location-aware adaptability. Using a simulator, the proposed scheme has been evaluated in the effectiveness point of view. The idea in this paper is expected to be able to extended to the other mobile service contexts, such as service time, I/O types of mobile terminals, network bandwidth.

• Journal of Information Technology Services
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• v.10 no.4
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• pp.269-280
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• 2011

Mobile Augmented Reality (mobile AR), as one of the most prospective mobile applications, intends to provide richer experiences by annotating tags or virtual objects over the scene observed through camera embedded in a handheld device like smartphone or pad. In this paper, we analyzed the current status of the art of mobile AR and proposed a novel Points of Interest (POIs) data model based on ontology to provide context-aware information retrievals on lots of POIs data. Proposed ontology was expanded from the standard POIs data model of W3C POIs Working Group and established using OWL (Web Ontology Language) and Protege. We also proposed a context-aware mobile AR platform which can resolve three distinguished issues in current platforms : interoperability problem of POI tags, POIs data retrieval issue, and context-aware service issue.

• Asia pacific journal of information systems
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• v.25 no.3
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• pp.519-539
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• 2015

Customers are now demanding ever better service from customer service representatives (CSRs) to create superior customer service. Accordingly, CSRs are required to have more specialized knowledge and abilities of customer service. This study examines the roles of accumulated customer knowledge in electronic knowledge repositories (EKRs), which a firm has developed for customer service over time to enhance CSRs' work capabilities and work performance, in the context of call centers. To test the proposed research model and hypotheses, we conducted LISREL analysis using 261 responses collected on CSRs working for inbound call centers. The key results are as follows. First, accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise during the customer contact. Second, CSRs' knowledge utilization reinforces service expertise. Finally, service quality depends on CSRs' knowledge utilization and service expertise, but it is not directly related to accumulated customer knowledge. Overall, the findings suggest that accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise, and thereby leading to superior service quality.

• Journal of Information Technology Applications and Management
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• v.18 no.1
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• pp.55-74
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• 2011

The growth in the use of ubiquitous computing based on mobile services as an enabler to conduct business more effectively has been phenomenal. Technology acceptance model (TAM) has been applied in different contexts to examine a wide range of information technologies (IT). As more and more companies are finding ways to utilize ubiquitous computing based on mobile services, an important issue is to understand what factors will impact the decisions of consumers in adopting the services. Based on TAM with three additional groups of external factors, i.e., service-related factors (ubiquitous access, context awareness) and technology-related factors (perceived security risk, network connectivity) that are theoretically justified as having influence on both perceived usefulness and perceived ease of use which are additionally considered, a research model for the investigated technology acceptance was developed and empirically examined, using responses from more than intended users of ubiquitous computing based on mobile services. The specific purposes of this study are as follows. Firstly, this study is to identify service beliefs considering unique characteristics for ubiquitous services such as perceived ubiquitous access and perceived context awareness. Secondly, this study is to investigate network characteristics beliefs such as perceived security and perceived connectivity. Thirdly, this paper investigates the relationship among variables such as ubiquitous characteristics, network characteristics, behavioral beliefs, and intention to use ubiquitous web services. This study uses a structural equation model to test the research model. The major results of this study are as follows. Firstly, ubiquitous access has a influence on perceived usefulness and perceived ease of use. Context awareness has an influence on perceived usefulness. Secondly, User familiarity has an influence on perceived usefulness and perceived ease of use, and intention to use. User innovativeness has an influence on perceived ease of use. Thirdly, perceived security risk has an influence on perceived usefulness and perceived ease of use. Network connectivity has an influence on perceived usefulness and perceived ease of use. Fourth, there exist differential effects among factors in structural model among information, transaction, and entertainment services.

• The KIPS Transactions:PartC
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• v.16C no.2
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• pp.275-284
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• 2009

Fast development of network technology and digitalization of various kinds of information are accelerating the convergence of between them. Accordingly, an environment for integrated service is needed, where users can be provided with various kinds of information such as voice, video, and text, using even different kinds of devices in heterogeneous networks for communication and broadcasting. In general, enablers integrate several functions to provide with various services in application layer based on IMS in BcN including even different kinds of networks. But in order to receiving convergence services, we must reason the environment of the user through the profiles of the networks and the devices and provide a suitable service to the user. In this paper, we will propose an efficient architecture and functions of a context-aware module which decides the appropriate services based on the profiles in the IMS enabler and its convergence service environments.

• Journal of Information Technology Services
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• v.13 no.1
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• pp.1-21
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• 2014

In IT service quality research, the relationship between the service quality and clients' satisfaction was the focus of many studies while in relationship quality research, the influence of trust and conflict on relationship commitment seems to be the focus. In this study, these two research streams are integrated and a theoretical research model is proposed consisting of IT service quality, satisfaction, trust and relationship commitment with conflict as a moderator for the overall psychological mechanism. As satisfaction represents emotional response while trust cognitive response, this research model integrated both emotional and cognitive aspects of relationship maintenance in the IT service context. Analysis of data collected from 262 employees of global IT service firm revealed the differential effects of reliability, responsiveness, assurance and empathy on satisfaction and trust. Also, depending upon the level of conflict, the effects of reliability and assurance were found to be moderated. Further analysis revealed more profound mechanism at work relating emotional and cognitive aspects in the psychology of relationship maintenance in IT service context. Practical implications are further discussed in the conclusion.

• Journal of KIISE:Software and Applications
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• v.37 no.9
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• pp.676-686
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• 2010

An URC (Ubiquitous Robot Companion) is aimed for providing the best service according to situational information that it recognizes. In order to offer human-friendly and intelligent services, a robot middleware requires the technique to automate and control URC service processes, which are based on context-awareness. In this paper, we propose a context-aware workflow system to provide web services based URC services according to situational information. The proposed system offers a platform-independent command object model to control heterogeneous URCs, and supports web services based context-aware URC services. Therefore, the proposed system can increase the reliability of URC services in ubiquitous network environment, on which the diverse URC robots and platforms exist. And it can enhance the flexibility and adaptability of the functional and structural changes of URC systems.

• Journal of Information Processing Systems
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• v.16 no.5
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• pp.1214-1222
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• 2020

Pervasive augmented reality (AR) technology can be used to efficiently search for the required information regarding products in stores through text augmentation in an Internet of Things (IoT) environment. The evolution of context awareness and image processing technologies are the main driving forces that realize this type of AR service. One of the problems to be addressed in the service is that augmented objects are fixed and cannot be replaced efficiently in real time. To address this problem, a real-time mobile AR framework is proposed. In this framework, an optimal object to be augmented is selected based on object similarity comparison, and the augmented objects are efficiently managed using distributed metadata servers to adapt to the user requirements, in a given situation. To evaluate the feasibility of the proposed framework, a prototype system was implemented, and a qualitative evaluation based on questionnaires was conducted. The experimental results show that the proposed framework provides a better user experience than existing features in smartphones, and through fast AR service, the users are able to conveniently obtain additional information on products or objects.

• Journal of the Institute of Electronics Engineers of Korea CI
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• v.47 no.6
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• pp.19-27
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• 2010

Many security issues occur in cloud computing service environment such as authentication, access control, and so on. In this paper, we propose an effective authentication and access control model which provide integrated management and control when we access various resources in cloud computing environment. To address these problems, we suggest a context-aware single sign-on and access control system using context-awareness, integrated authentication, access control, and OSGi service platform in cloud computing environment. And we show design and implementation of context-aware single sign-on and access control system. Also we verified the flexibility and convenience of the proposed system through multi fact based integrated authentication in cloud computing environment. We could provide flexible and secure seamless security service by user context in cloud computing environment.