• KSII Transactions on Internet and Information Systems (TIIS)
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• 제6권11호
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• pp.2813-2826
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• 2012

Various stakeholders are involved in the creation of software projects. In general, the higher the number of stakeholders involved during the requirements elicitation phase, the better are the chances of success for the project. However, it is rather difficult to consider the opinion of all the stakeholders owing to constraints on time and resources. Furthermore, conflicts between stakeholders can become inevitable when the number of stakeholders increases. Thus, the identification of key stakeholders is an important factor in ensuring the success of a project. In this paper, a methodical stakeholder conflict resolution model (s-CRM) is proposed by considering an actual industrial case study. The proposed model uses information gain based on entropy when measuring the impurity of information. We believe that the proposed s-CRM is effective in identifying the key stakeholders and in intuitively indicating those stakeholders whose elicited requirements need to be weighted. In addition, the model provides a solution for conflicts among stakeholders during requirements engineering.

• 한국산림과학회지
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• 제95권3호
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• pp.235-239
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• 2006

이 연구는 사회연결망분석을 이용한 이해당사자간 관계 구조(relational structure) 분석이 국립공원 관리에 나타난 갈등을 분석하고, 보다 효율적인 갈등해결 방안을 제시하는 연구방법론으로서 타당한지 살펴보고자 하였다. 태안해안 국립공원 이해당사자 12명을 전화면접 설문조사 하여 국립공원 관리를 둘러싼 갈등에 대한 인식과, 갈등발생시 맺는 응답자간 사회연결망 특성을 평상시에 맺는 사회연결망 특성과 비교하여 살펴보았다. 갈등 발생시에는 국립공원관리공단으로부터 정보를 구하지 않는 응답자의 수가 평상시보다 많았고, 갈등 발생시 중요 의사 결정을 할 때 응답자들은 평상시보다 외톨이가 더 많이 나타나 응답자들간 상호교류가 덜 활발하였다. 갈등 해결을 위해 국립공원관리공단은 이해당사자에게 정보를 직접 전달하기보다는 이해당사자들이 선호하는 정보원에게 정보를 배분하고, 외톨이로 분산된 이해당사자가 서로 교류하여 협력적 관계를 형성할 수 있도록 매개자를 찾거나 제3자를 개입하도록 할 필요가 있음을 확인하였다. 따라서, 사회연결망 분석이 국립공원을 둘러싼 갈등관리 연구에 이바지 할 수 있는 연구방법론이라고 볼 수 있으며 향후 보다 다양한 국립공원 갈등 관리 연구에 응용할 필요가 있다.

• 정보화정책
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• 제19권4호
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• pp.27-45
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• 2012

다양한 기술의 융합 형태인 스마트그리드는 결국 다양한 기술부문 산업주체의 협력과 공정한 경쟁을 통해 구축 가능하다. 산업 및 기업 간 갈등이 조정되지 않고 심각하게 유지된다면 사업 추진이 지연되고 투자가 미흡할 수밖에 없다. 이에 본 연구는 스마트그리드 사업이 추진되면서 발생하는 갈등 원인과 관련 사안을 살펴보며, 주요 이슈별 정책방안을 제시한다. 스마트그리드 부문의 주요 갈등원인을 파악하기 위해 AHP 분석을 실시한 결과, 설문 응답자들은 스마트그리드 분야에서 갈등을 유발하는 주요 원인 중 '역할과 권한의 모호성'에 가장 높은 우선순위를 두었다. '역할과 권한의 모호성' 다음으로는 '가치의 차이'와 '의사소통 장애'를 주요 갈등원인으로 지적하였다. 스마트그리드 갈등 조정과 관련해서는 현 시점에서는 특히, 스마트그리드 이해관계자 간 이해 조율에서 정부의 리더십을 강화해 나가야 한다. 정부는 스마트그리드 시장 활성화 차원에서 법제도 개선과 함께 이해관계자 간 이해 조율에 주력하고, 국가적 차원에서 이해관계자간 바람직한 역할에 대한 공감대 형성의 장을 제공해야 한다.

• 산업경영시스템학회지
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• 제41권3호
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• pp.11-20
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• 2018

Recently companies have increased the new projects to improve and innovate the business process in order to adopt the advanced technologies such as IoT (Internet of Things), Big Data Analysis, Cloud Computing, mobile and artificial intelligence technologies for sustainable competitive advantages under rapid technological and socioeconomic external environmental changes. However, there are obstacles to achieve the project goals, corporate's strategy and objectives due to various kind of risks based on characteristics of projects and conflicts of stakeholders participated on projects. Hence, the solutions are required to resolve the various kind of risks and conflicts of stakeholders. The objectives of this study are to investigate the impact of the project governance, agency conflicts on the project success based on agency theory by using the statistical hypothesis testing the relationship among those variables. As a result of hypothesis testing, we could find that the project governance impacts positively on project success and negatively on the agency conflicts. Further, the agency conflicts impacts negatively on the project success. Finally, we could find that the agency conflicts such as goal conflict, different risk attitude and information asymmetry between project manager and team members impact negatively on the project success. Meanwhile, the project governance impact positively on the project success, negatively impact on the agency conflicts such as goal conflict, different risk attitude and information asymmetry between project manager and project team members. In order to increase the project success rate, the project governance institutions such as PGB (Project Governance Board), EPMO (Enterprise Project Management Office), PSC (Project Steering Committee) are needed to prevent or reduce the agency conflicts between project manager and team members.

• Tuberculosis and Respiratory Diseases
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• 제78권3호
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• pp.175-179
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• 2015

The intensive care unit (ICU) is the most common place to die. Also, ethical conflicts among stakeholders occur frequently in the ICU. Thus, ICU clinicians should be competent in all aspects for ethical decision-making. Major sources of conflicts are behavioral issues, such as verbal abuse or poor communication between physicians and nurses, and end-of-life care issues including a lack of respect for the patient's autonomy. The ethical conflicts are significantly associated with the job strain and burn-out syndrome of healthcare workers, and consequently, may threaten the quality of care. To improve the quality of care, handling ethical conflicts properly is emerging as a vital and more comprehensive area. The ICU physicians themselves need to be more sensitive to behavioral conflicts and enable shared decision making in end-of-life care. At the same time, the institutions and administrators should develop their processes to find and resolve common ethical problems in their ICUs.

• 대한의용생체공학회:의공학회지
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• 제38권4호
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• pp.205-210
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• 2017

The convergence healthcare industry in Korea has been stalled due to conflicts between stakeholders as well as a supplier-centered industry structure. This situation is caused by the structural contradiction in which the Korean industry has a prolonged conflict structure among stakeholders due to a strong regulation and an institutional inertia from the viewpoint of the sociotechnical system. Therefore, it is necessary to identify new system management plan that enhances social acceptability such as laws, customs and ideas while reducing conflicts between stakeholders. In this study, mainly adapting the stakeholder-oriented autopoiesis and focusing on publicness of healthcare, we propose the rationale and direction for policy making to harmonize various systems within the convergence healthcare industry.

• 해양정책연구
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• 제33권2호
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• pp.123-145
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• 2018

Maritime tourism destinations need to improve image as well as enhance competitiveness through development of new marine tourism attraction due to the decrease of the number of passengers. The maritime city is trying to combine dynamic marine leisure activities as an alternative. For this purpose, it is possible to realize clear marine tourism activation policy and improve the identity of local community through the accurate analysis of the interest of the stakeholder groups of local residents in Songjeong beach in Busan. In this study, we first analyzed the language network based on the expression language related to the conflict between the stakeholders of Songjeong beach. Second, we analyzed the individual characteristics of the structure of conflict frames of stakeholders and suggested solutions by comparing the differences and similarities between perception frames of conflict parties. Third, we distinguish and compare differences of perception among the conflict parties through the detailed frame type. Based on the relationship structure between the detailed frame types of the conflict parties, we suggested an alternative for conflict resolution by restructuring the conflicts and negative perceptions among the stakeholders.

• 산경연구논집
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• 제9권9호
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• pp.63-74
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• 2018

Purpose - The current study is to compare the cognition of stakeholders on hosting a mega sports event between Korea and the United States. In particular, to understand their cognition and perceptual conflict towards hosting a mega sports event, the study employed conflict theory. Furthermore, the study reviewed the role of social capital in the process of managing the mega sports events. Research Design, Data, and Methodology - Of homogeneous sampling, purposeful sampling method and criterion-based selection approach were used to collect interview data from key stakeholders who have been involved in hosting a mega sports events in Korea and the United States. In-depth interview transcripts were reviewed multiple tiems after transcription to extract concepts and meanings that were pertinenet to the experience involving hosting a mega sports event. Further member checks was conducted to increase the credibility of the results. Results - Results can be summarized as followed: First, stakeholders of Korea have a strong desire for positive economic effects of a mega sports event, compared to those in the United States who are more concerned in enhancing the public interests and concerns. Second, in Korea, various socio-political issues emerged at the same time and conflicts among multiple stakeholders have aggravated the situations to coordinate the issues. This was because legal system supporting socio-trust has not been established. On the other hand, major stakeholders of the United States consisted of community members who have socio-trust and networks. Thereby these social resources have been found playing a key role in building social capital that assists the stakeholders to coordinate the current issues and to solve them. Conclusions - The current study analyzed the cognition and perceptual conflict of stakehoders in a mega sports event. Social capital has beend found as a key catalyst to increase a network and cooperation among stakeholders. In order to enhance social capital in managing a mega sports event hosted in Korea, legal systems that establish networks and relationships among the related stakeholders need to be developed. Furthermore, the systematic guideline needs to be developed, organizing the sub-committees according to the types of stakeholders and the categorized common needs.

• 지식경영연구
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• 제21권4호
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• pp.1-19
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• 2020

최근 국내 원격의료 시행은 공중보건의사와 함께 시범사업 중 하나로 추진되고 있다. 원격의료 서비스를 안정적으로 관리하고 확대하기 위해서는 다양한 이해관계자의 입장을 이해하는 것이 필요하다. 본 연구의 목적은 원격의료와 관련된 이해관계자들을 중심으로 주요 현상을 관찰하고 기술하여 원격의료 실행에 따른 주요 이슈를 포착함에 있다. 본 연구는 원격의료 서비스 시범사업에 참여한 공중보건의사를 포함하여 24명의 연구참여자와 인터뷰 하였다. 근거이론 방법을 사용하여 인터뷰 원고를 분석한 결과, 코딩 단계에서 총 68개의 개념을 도출하였고, 범주화 과정을 통해 19개의 하위 범주, 11개의 범주를 제안하였다. 아울러서 본 연구의 도출개념과 범주를 통해 이해 이해관계자 간 갈등을 설명하고 갈등 해결과정을 제시하는 개념 모델과 이해관계자의 5가지 유형을 제안하였다. 본 연구는 원격의료 서비스에서 이해관계자로부터 중요한 이슈들을 포착하여 기술하고 있다는 점에서 이론적 그리고 실무적 시사점이 있다. 본 연구의 결과는 원격의료 서비스 구축 성공을 희망하는 이해당사자들에게 당면 문제의 해결 실마리를 제공할 것이다.

• 한국산학기술학회논문지
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• 제11권7호
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• pp.2436-2443
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• 2010

본 연구는 현 우리나라에서 가족관광시 발생되는 갈등유발요인을 규명함으로써, 가족간의 갈등유발요인의 예측은 물론 이를 통해 변화된 가족관광시 상이한 갈등유발요인확인은 관광행동을 연구하는 기초자료를 제공하고자 하였다. 이에 본 연구를 통하여 첫째, 관광학 측면 즉, 관광객행동론 이해측면에서 가족관광시 가족생애주기별 의사결정자와 각 구성원들간 상이한 갈등유발요인을 규명하였다. 이를 통하여 첫째, 가족관광의사결정시 각 이해관계자들 간의 의사소통이 원활해 질 것으로 기대할 수 있다. 둘째, 각 이해관계자들의 의견수렴으로 상호간의 신뢰를 얻을 수 있을 것으로 기대 할 수 있다. 셋째, 가족간의 갈등유발요인의 예측으로 가족간의 의사결정시 시행착오를 예방할 수 있을 것으로 기대할 수 있을 것으로 사료된다.