• 제목/요약/키워드: Complaints

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도시철도 고객서비스 만족을 위한 역 특성요소의 표준화 관리방안 (A Standardized Management Plan on the Characteristic Factor of Station to Meet a Customer Service in the Urban Transit)

  • 강태수;김성호;배경석
    • 한국철도학회논문집
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    • 제15권3호
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    • pp.300-305
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    • 2012
  • 도시철도 이용고객이 요구하는 수요와 도시철도가 제공하는 공급인 '절약된 시간'은 상시 균형을 유지해야 한다. 균형에 영향을 미치는 특성요소로는 통행량, 고객접점시설물, 장애건수, 고객민원(VOC), 고객이동시간, 환승역 여부로 선정하였다. 또한 각 특성요소별로 등급을 차별화시켜 5,6,7,8호선 전 역사의 종합등급을 산출하였다. 이는 특성이 상이한 역사를 차별화시키고 맞춤형 서비스의 기준을 표준화시킨 것이다. 아울러 표준화 실행의 일환으로서 인적,물적관리의 개선을 위해 시설물 관리 표준화 도면을 작성하였다. 도면에는 역 특성요소 등급 및 종합평가 등급을 표기하고, 고객의 주요 이동동선, 안전사고 발생개소 등을 도면화하였다. 결론적으로 역사의 차별화된 관리 및 점검효과의 극대화를 체질화함으로서 고객의 신속한 이동보장, 이동시간 단축 등 고객서비스 만족도를 지속적으로 개선하고자 한다.

Analysis of Pest Prevention Packaging Cases in Preparation for Consumer Complaints Caused by Global Warming in the Product Distribution Process: Focusing on Poly Bag Packaging for Hygiene Products in Company A

  • Jung, Sung-Tae
    • 한국포장학회지
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    • 제27권1호
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    • pp.9-16
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    • 2021
  • The present study was conducted to accomplish management efficiency by preparing preemptive measures for consumer dissatisfaction and overcome risks caused by Global Warming through studies of model cases in packaging. Through this study, we made it possible to find a way for companies to prepare for Global warming and consumer dissatisfaction. By contributing to eco-friendly packaging, we are trying to preemptively respond to recent major issues through packaging. Through this experiment, we tried to measure the degree of penetration of Plodia interpunctella H. larva into the insect repellent film produced by printing Ink containing a natural repellent. The control experiment was conducted with an untreated LDPE film to which no insect repellent was applied. The numbers decreased from 17 to 7 when the film was processed with repellent to show experimental results verifying effects of repellent by decrease in 10 (58.8% Decrease). Such results show that it is safe when the film is unfolded but in the case where the film is folded, the Plodia interpunctella H. punches through the film to lead to consumer dissatisfaction and it suggests that this can bring on risks to corporate management. Considering that most of the film is folded in the case of PE bag packaging, the direction which the corporations should take in terms of preparing for climate change countermeasures and consumer dissatisfaction has been clarified. Due to it receiving satisfactory results in safety rest results for printing film applied with pest repellent as well as the Quality analysis to test repellent contents of repellent film, it is certain that the importance of repellent method in packaging will increase in preparing for consumer dissatisfaction and actions against climate change henceforth.

Characteristics of patients who visit the dental emergency room in a dental college hospital

  • Kim, Chihun;Choi, Eunhye;Park, Kyeong-Mee;Kwak, Eun-Jung;Huh, Jisun;Park, Wonse
    • Journal of Dental Anesthesia and Pain Medicine
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    • 제19권1호
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    • pp.21-27
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    • 2019
  • Background: Emergencies in dentistry can be classified as medical and dental. Medical emergencies occur mainly during dental treatment in patients with a systemic disease. Dental emergency departments are largely divided into dental emergency rooms located in dental college hospitals and medical emergency rooms located in medical institutions. This study aimed to analyze the characteristics of and provide help to dental emergency patients in a dental hospital. Methods: Overall, 1806 patients admitted to a dental emergency room at Yonsei University Dental Hospital for 1 year were included. The data collection period was from October 1, 2014 to September 30, 2015. An investigator reviewed medical records from the electronic medical record (EMR) system and radiographs. Results: The patients were 1,070 men and 736 women. The sex ratio was 1.45:1. The commonest age group was of 0-9 years, including 451 (25.0%) patients, followed by 20-29 years, including 353 (19.5%) patients, and 30-39 years, including 277 (15.3%) patients. Of the 108 patients transferred to the Severance emergency department, 81 had trauma, 19 were in pain, 4 were bleeding, and 4 had other complaints. Among chief complaints, 1,079 patients (60.3%) had trauma, 564 (31.5%) had pain, and 75 (4.2%) had bleeding. Twenty-three cases (1.3%) were caused by temporomandibular disorder (TMD). Conclusion: Dentists should be able to adequately assess patients in a dental emergency room and treat trauma, pain, and bleeding.

생활 환경의 소음 측정을 위한 모바일 데이터 처리 시스템의 설계 (The design of the mobile data processing system for noise measured in a living environment)

  • 추민지;박흥복;서정희
    • 한국정보통신학회:학술대회논문집
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    • 한국정보통신학회 2014년도 추계학술대회
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    • pp.993-995
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    • 2014
  • 우리나라의 대표적인 주거형태는 공동주택이다. 이로 인해 생활 소음으로 인한 민원 발생이 급증하고 있는 상태이다. 이에 실생활에서 주변 소음으로 인해 고통을 받는 경우에는 소음 측정기로 측정하여 민원을 제기할 수도 있다. 그러나 일반 가정에서는 전문적인 장비를 동원해 소음 측정을 하기가 어렵기 때문에 간편하게 스마트폰 앱을 사용하는 경우가 많다. 기존에 출시된 소음 측정 앱은 스마트폰의 기종별로 센서의 감도가 달라 동일한 조건에서 측정하여도 값이 다르게 나오는 등 정확도가 현저히 떨어지며, 실제 소음 측정을 위한 목적으로 사용하기가 어렵다. 따라서 본 논문은 스마트폰을 이용한 생활 환경의 소음 측정을 위한 모바일 데이터 처리 시스템을 제안한다. 본 연구의 기대 효과는 소음 측정의 정밀도를 높이고 소음이 발생하는 위치를 검색하여 민원처리에 활용할 수 있다.

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임신 중 교통사고의 한의학적 치료에 대한 연구동향 분석 (Research Trends of Korean Medicine Treatment for Traffic Accidents during Pregnancy)

  • 김남훈;황덕상;이진무;이창훈;장준복
    • 대한한방부인과학회지
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    • 제32권3호
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    • pp.73-85
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    • 2019
  • Objectives: The purpose of this study was to analyze efficacy and safety of Korean Medicine treatment for traffic accidents during pregnancy. Methods: We investigated the studies on Korean Medicine treatment for traffic accidents during pregnancy via searching through PUBMED, the Cochrane Library, CNKI, and domestic search engines and a total of 6 studies were selected. Results: The major complaints of traffic accidents during pregnancy were low back pain, neck pain and gastrointestinal symptoms. And there were vaginal bleeding and pruritus vulvae in the complaints. All of the studies were given acupuncture treatment for symptom relief, and chuna, herbal acupuncture and cupping were administered. Herbal medicine was also performed, and the most prescribed herbal medicine was Antaeeum-gamibang. All cases reported as traffic accidents during pregnancy showed a reduction in symptoms, normal pregnancy maintenance and delivery, and no miscarriage were reported. Conclusions: Korean Medicine treatment is an effective and safe treatment option for traffic accidents during pregnancy. Further systematic studies are needed to establish the basis for Korean Medicine treatment for traffic accidents during pregnancy.

고객 중심의 스마트폰 선탑재 앱 구성방안에 관한 연구 (A Study on the Configuration of Pre-install Applications on Smartphone for Customer Needs)

  • 연보흠;강원영;최성진
    • 방송공학회논문지
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    • 제24권1호
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    • pp.105-117
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    • 2019
  • 현 안드로이드 스마트 폰에는 통신사, 구글, 제조사들에 의해 제공되는 스마트폰 자체의 기능 및 운영과 관련된 약 25개~35개의 필수앱(삭제불가)과 30개 정도의 선택앱(삭제가능)들이 선탑재 되어있다. 이 앱들은 2014년 1월 정부로부터 스마트폰 앱 선탑재 가이드가 발표되기 이전에는 삭제할 수 없어 새로운 앱들을 설치하는데 메모리에 제한이 있었으며, 해당 앱들의 자동 업데이트 과정에서 데이터를 소모시켜 소비자의 불만을 발생시켰다. 발표 이후에는 선택앱들은 삭제할 수 있도록 하였으나 여전히 데이터 소모에 대한 불만은 사라지지 않아 선탑재 앱 구성에 대한 개선 논쟁은 계속되고 있다. 따라서 본 논문에서는 현재 통신사들의 앱 선탑재가 어떻게 운영되고 있으며, 선탑재된 앱들 중 소비자들은 어떤 앱을 선호하고 있으며, 몇 개를 원하는지 등의 행태정보를 데이터와 소비자 조사를 통해 분석하였다. 이를 통해 소비자 니즈에 맞는 스마트폰 선탑재 앱 구성방안에 대해 제안하였다.

하지 심부정맥혈전증으로 인한 부종 및 통증에 계지복령환 투약과 침 요법을 포함한 한의 치료를 시행한 증례 1례 보고 (Korean medicine treatment including oral administration of Gyejibongnyeong-hwan and acupuncture therapy for calf edema and pain due to deep vein thrombosis of lower leg: A Case Report)

  • 김미경
    • 대한한의학회지
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    • 제42권2호
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    • pp.107-119
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    • 2021
  • Objectives: This study was aimed to report changes in clinical symptoms and signs after treatment with Korean medicine in patients who suffered from calf edema due to deep vein thrombosis (DVT). Methods: A 46-year-old male patient, who discharged home after receiving standardized treatment for acute DVT in the right leg, suffered pain and heat sense due to edema of the affected calf. Oral administration of herbal medicine (Gyejibongnyeong-hwan 4 g, twice daily) and acupuncture therapy were given to him for 6 weeks. The change in chief complaints, Villalta score, the right and left side difference of the circumference and the skin surface temperature of both calves, and blood level of D-dimer were observed before and after treatment. Results: The patient's chief complaints began to significantly improve from 2 weeks after treatment, and disappeared completely within 4 weeks. At the end of the treatment, a substantial decrease in the difference between the right and left calves in the circumference and skin surface temperature was observed. This effect was maintained even at the time of follow-up 3 months after the end of treatment, and the patient completely recovered indoor and outdoor life to the level before onset. Conclusions: This case suggests that Korean medicine treatment, including Gyejibongnyeong-hwan administration and acupuncture therapy, can be a viable option to improve edema and related clinical problems in the affected limbs due to DVT.

Individual and Occupational Factors Associated With Low Back Pain: The First-ever Occupational Health Study Among Bangladeshi Online Professionals

  • Hossian, Mosharop;Nabi, Mohammad Hayatun;Hossain, Ahmed;Hawlader, Mohammad Delwer Hossain;Kakoly, Nadira Sultana
    • Journal of Preventive Medicine and Public Health
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    • 제55권1호
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    • pp.98-105
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    • 2022
  • Objectives: Low back pain (LBP) is a common chronic condition among sedentary workers that causes long-term productivity loss. This study aimed to identify the relationships of individual and occupational factors with LBP among Bangladeshi online professionals. Methods: We conducted a cross-sectional study involving 468 full-time online professionals who usually worked in a sitting position. One-month LBP complaints were assessed using a musculoskeletal subscale of subjective health complaints. The chi-square test was used to measure associations between categorical predictors and LBP, and multivariable logistic regression was conducted to identify the variables significantly associated with LBP. Results: LBP within the last month was reported by 65.6% of participants. Multivariable logistic regression analysis indicated that age >30 years (adjusted odds ratio [aOR], 0.40; 95% confidence interval [CI], 0.23 to 0.70) and being married (aOR, 0.59; 95% CI, 0.36 to 0.97) had significant negative associations with LBP. Significant positive associations were found for spending >50 hours weekly on average working in a sitting position (aOR, 1.61; 95% CI, 1.05 to 2.49), being overweight and obese (aOR, 1.87; 95% CI, 1.16 to 2.99), sleeping on a soft mattress (aOR, 2.01; 95% CI, 1.06 to 3.80), and ex-smoking status (aOR, 3.33; 95% CI, 1.41 to 7.87). Conclusions: A high prevalence of LBP was found among full-time online professionals. Long working hours in a sitting position showed a significant association with developing LBP. Smoking history, body mass index, and sleeping arrangements should also be considered while considering solutions for LBP prevalence among online professionals.

Usage Status and Regional Variations of Acupotomy in a Korean Medicine Clinic: A Single-Center, Retrospective Analysis of Medical Records

  • Kang, Kyungho;Hwang, Jihyeon;Chu, Hongmin;Lee, Young-ung;Chae, Hyocheong;Lee, Jeong-youn;Lim, Kwanghwan;Jung, Sehun;Park, Seongjun;Choi, Seong-Hun;Mun, Ju hyeon;Kim, Jaehyo;Ryu, Myungseok
    • Journal of Acupuncture Research
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    • 제39권1호
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    • pp.36-39
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    • 2022
  • Background: Acupotomy is a type of acupuncture where a scalpel-shaped needle (miniscalpel needle) is used instead of a normal acupuncture needle to exfoliate adhesion sites or to relax entrapped regions. This study aimed to identify the descriptive characteristics of patients who received acupotomy treatment at a single Korean Medicine Clinic. Methods: This retrospective review analyzed the medical charts of patients who had received acupotomy at least once from August 2017 to December 2019 at a single Korean Medicine Clinic. The demographic characteristics, chief complaints, acupotomy treatment sites, and principal diagnosis codes were analyzed. Results: We identified 551 outpatients; the average age was 52 ± 14.26 years and 49.9% were male. The patients underwent an average of 8.47 sessions of acupotomy. Altogether, 35.91% of the acupotomy treatments were administered to the spinal regions, of which 60.01% were in the lumbar region. The codes related to the lumbar spinal condition/disease which were used most frequently. The chief complaints were dizziness, lumbar spinal stenosis, and Dupuytren's contracture in patients over 60 years of age. Conclusion: This is the 1st analysis of acupotomy treatment patterns in Korea to date. Acupotomy is primarily administered in the treatment of spinal conditions/diseases, especially for those involving the lumbar region. Future studies are necessary to determine the clinical outcomes of patients who receive acupotomy treatment and the safety of this treatment.

상수도 잔류염소농도 균등화를 위한 반응계수 추정 및 염소 재투입 최적화 (Reaction coefficient assessment and rechlorination optimization for chlorine residual equalization in water distribution networks)

  • 정기문;강두선;황태문
    • 한국수자원학회논문집
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    • 제55권spc1호
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    • pp.1197-1210
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    • 2022
  • 최근 국내에서는 관로 노후화 및 다양한 수질사고 발생으로 인해 상수도 분야에 대한 관심이 급증함에 따라, 상수도 서비스에 대한 이용자들의 수질민원 또한 증가하고 있다. 수질민원의 경우 실제 수질오염뿐만 아니라 소독을 위한 잔류염소농도에 대한 불편을 포함하고 있으며, 따라서 사용자에게 공급되는 잔류염소농도를 균등하게 유지하기 위해 재염소 처리와 같은 다양한 노력이 시도되고 있다. 본 연구에서는 상수관망 내 잔류염소농도 모의를 위해 적용 대상지역의 수질반응계수를 추정하였으며, 수질기준을 만족시키는 동시에 잔류염소농도 균등화를 고려하기 위한 염소 투입 및 재투입 최적화 방법을 제안하였다. 제안된 방법은 국내 대규모 지방상수도를 대상으로 적용하였으며, 격자탐색법을 통해 다양한 염소 투입/재투입 계획을 비교 분석하고, 공급 잔류염소농도의 적합성 및 균등성을 중심으로 최적화한 결과를 제시하였다.