• 한국실내디자인학회논문집
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• 제14권2호
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• pp.128-134
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• 2005

This dissertation is about a study on the space planning of take-out coffee shops grouped by type. The classification is based primarily on stand-alone shop, which runs independently, and shop in shop, located inside of another shop with different industry. And its subdivision is characterize by 3 types: Combination type has not only space to enjoy coffee as we can usually see in conventional coffee shops, but also a counter where take-out coffee is served. Separation type has space for drinking coffee and an external booth for easy buy. Booth type is a booth itself or driving (cruising) booth. In conclusion, some take-out coffee shop are exampled and space analysis is made with analytic tools, such as people of preference, location evaluation, functional space division, dimension per person, and planning of traffic line.

• 한국프랜차이즈경영연구
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• 제8권1호
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• pp.31-41
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• 2017

Purpose - As the domestic coffee market is rapidly growing and competition is intensifying, coffee shops need to establish a marketing strategy that grasps the needs and desires of consumers in order to secure a competitive advantage in terms of survival. From this point of view, this study suggests what choice attributes consumers consider when visiting coffee shops, and analyzes the effect of customer choice attributes on franchise and private coffee shops using fsQCA. Research design, data, and methodology - In the present study, we tried to understand the effect of the combination of choice attribute on satisfaction by the type of coffee shop based on the complex system theory, while studying the existing coffee shop choice attribute focuses on the causal relationship. FsQCA is a complementary analytical method between quantitative and qualitative research, and is a method for effectively analyzing the complex combination of causal variables. Result - The results of the study are as follows. First, cleanliness was found to be the most important factor in determining coffee quality, which is the most important factor affecting customer satisfaction. Second, customers who prefer franchise coffee shops seem to be most concerned about atmosphere, menu, cleanliness and price. On the other hand, customers who prefer private coffee shops consider image the most important. Conclusions - The implications of this study are as follows. Overall, coffee shops should manage cleanliness basically regardless of the type of store, but they should manage the choice attributes differently depending on the type of coffee shop. Franchise coffee shops will be able to increase the level of store satisfaction by systematically managing the store atmosphere, menu, cleanliness, and price according to the manual using the advantages of the franchise system. On the other hand, unlike the franchise coffee shops, private coffee shops can operate autonomous stores, so customers can use various marketing mixes to enhance their store image.

• 유통과학연구
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• 제12권2호
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• pp.49-57
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• 2014

Purpose - Theorists and researchers in the area of customer satisfaction generally agree that product satisfaction intervenes between expectancy disconfirmation and various post-purchase cognitive states including attitude and behavioral intention. Studies in a variety of settings have supported the effect of expectation and its disconfirmation on satisfaction, but only a small number of studies address the cognitive consequences of satisfaction decisions and none report data on choice processes such as brand selection. This study examines the influence of satisfaction and its determinants on behavioral intention and product preference in eight coffee shops across the country. Generally it was found in both overall and summed attribute analyses that satisfaction was a function of expectation and disconfirmation, that intention was a function of satisfaction, and that preference was influenced by satisfaction and disconfirmation, the latter having the greater effect. Research design, data, and methodology - The main objective of this study was to assess the dimensions of consumer selection and satisfaction in choosing a coffee shop. In order to achieve this objective, a study of coffee shops across the country was conducted. This study comprised in-depth questionnaires distributed to coffee shop customers. A survey was conducted from September 1, 2011 to September 30, 2011, involving franchise coffee shop, independently owned coffee shop, and roastery coffee shop customers. Results - Hypothesis 1-1, which states that coffee shop choice attributes differ based on the type of coffee shop, is accepted. It has a significance level of 0.05, according to choosing properties of coffee shop by convenience of transportation, varieties of beans, residence of the owner (manager), information, and relationships. Hypothesis 1-2, which states that satisfaction with the choice factor differs depending on the type of coffee shops, is accepted. The P-values for cleanliness and varieties of beans were 0.04 and 0.00, respectively, and have a significance level of 0.05, according to the satisfaction with the chosen coffee shop. Hypothesis 2-1, which states that the importance of the choice attributes in coffee shop selections differs based on the demographic characteristics of the customers, is accepted. According to the t-test result, convenience of parking and residence of the owner (manager) are significant. Hypothesis 2-2, which states that satisfaction with the choice factor will differ depending of the type of coffee shop, is accepted. According to the t-test result, convenience of parking and residence of the owner (manager) are significant. Conclusions - This study has shown that intention to revisit a certain shop is most likely correlated to satisfaction in all cases. In order to offer subsequent developments for coffee shops, this study also identifies relations between customer satisfaction and selection by finding significant factors. In order to maximize customers' satisfaction, coffee shops should analyze and satisfy customers' needs and wants in terms of coffee service. While the findings do not generalize beyond the mall sampling procedure used here, we have hopefully identified a close approximation of the process of satisfaction decisions used by consumers generally.

• 동아시아식생활학회지
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• 제19권4호
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• pp.503-514
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• 2009

The purpose of this study were to analyze the importance and satisfaction toward franchise coffee shops and general coffee shops by university students according to their patronage type; and to provided ideas and marketing strategies to increase sales through IPA(Importance-Performance Analysis). University students in Daegu were surveyde from May 12, 2009 to May 30, 2009. The IPA results presented the following quality attributes, by gender, that should be quickly improved at franchise-coffee shops & general-coffee shops being recognized for a brand', 'easy to find', 'operational methods', 'variety of coffee menu', 'amount of coffee served', 'variety of side menu', 'external appearance and a signboard', 'parking', 'a scale of shop', and 'type of coupons'.

• 한국조경학회지
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• 제25권4호
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• pp.51-60
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• 1998

The purpose of this study was investigating the managers' consciousness on the interior landscape in coffee shop, the actual measurement of the space size and greenary spaces of coffee shop for grasping the actual condition of interior landscape. The coffee shop was made and object of this research was 100 cases in the center of Taegu city. The major results of actual measurement of the ratio greenary and spaces are as follows; 1. The ratio greenary spaces in the indoor plants was account for 2.06% of the coffee shop area. 2. The managers recognized that the spaces area of the interior plantscape were narrow comparison with whole spaces area about the interior landscape. 3. A major arrangement type of the interior landscape was the dispersion type. 4. A major plants used for the interior landscape were foliage plants and also most of managers prefered foliage plant. 5.Generally, managers were high interested in the interior landscape but the experience knowledge and investment in the interior landscape were not sufficient.

• 한국프랜차이즈경영연구
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• 제7권1호
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• pp.21-29
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• 2016

Purpose - The primary purpose of this study is to employ effective marketing methods using market segmentation of coffee shops by determining how motivations to visit coffee shops have different impacts on demographic profile of visitors and characteristics of coffee shop visits, so as to draw out a better understanding of customers of coffee market. Research design, data, and methodology - Data were collected using surveys of self-administered questionnaires toward coffee shop users in Daejeon, Korea. A number of samples used in data analysis were 253 excluding unusable responses. The data were analyzed through frequency, reliability, and factor analysis using SPSS 20.0. Factor analysis was conducted through the principal component analysis and varimax rotation method to derive factors of one or more eigen values. In addition, the cluster analysis, multivariate ANOVA, and cross-tab analysis were used for the market segmentation based on the types of motivation for coffee shop visits. The process of the cluster analysis is as follows. Four clusters were derived through hierarchical clustering, and k-means cluster analysis was then carried out using mean value of the four clusters as the initial seed value. Result - The factor analysis delineated four dimensions of motivation to visit coffee shops: ostentation motivation, hedonic motivation, esthetic motivation, utility motivation. The cluster analysis yielded four clusters: utility and esthetic seekers, hedonic seekers, utility seekers, ostentation seekers. In order to further specify the profile of four clusters, each cluster was cross tabulated with socio-demographics and characteristics of coffee shop visits. Four clusters are significantly different from each other by four types of motivations for coffee shop visits. Conclusions - This study has empirically examined the difference in demographic profile of visitors and characteristics of coffee shop visits by motivation to visit coffee shops. There are significant differences according to age, education background, marital status, occupation and monthly income. In addition, coffee shops use pattern characterization in frequency of visits to coffee shops, relationships with companion, purpose of visit, information sources, brand type, average expense per visit, important elements of selection attribute were significantly different depending on motivations for coffee shop visits.

• 한국식품영양학회지
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• 제31권1호
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• pp.173-184
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• 2018

This research was conducted to examine coffee shop customers' preference and satisfaction by different types of promotion. Research samples ware adults with experience of any form of coffee shop promotion (n=209). Descriptive statistics, Chi-square, t-test and one-way ANOVA were used to analyze the relations among variables. Results showed that 'free coupon' was the most preferred ones. SNS was the most frequently used search method for coffee shop coupon promotion information. The most preferred event promotion was 'freebies', and preference levels were significantly different by age and employment status. 'Barista experience' was ranked highest in preference among cultural experience events. Drinking coffee was the most important purpose of visiting coffee shops, especially among unemployed, twenties, and women respondents. Coupon was evaluated the highest in usefulness and satisfaction among the three promotion methods. Event and cultural experience were preferred more by respondents in their twenties than those in their thirties. Results indicated that all promotion strategies are effective for increasing customer satisfaction and for inducing revisit. Findings also showed that preference for promotion was affected by customer characteristics such as age and gender. Therefore, coffee shops should consider using the most effective and attractive promotion strategy for their target market, while maintaining a consistent service quality level to fulfill customer expectation.

• 한국실내디자인학회:학술대회논문집
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• 한국실내디자인학회 2007년도 추계학술발표대회 논문집
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• pp.93-98
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• 2007

As coffee's taste and scent are emphasized, and interior atmosphere has changed along with sale of brand's own products, there are also epochal trend changes in interior. So, changes within the space should be focused onto open type self coffee shop, a new cultural space distinguishable from existing coffee shops. Therefore, in this study, the following results could be obtained by performing customer-centered, spatial structural characteristics research on 5 take-out coffee shops opened after 2005 that are practicing self service in Busan and Gyeongsangnam-do regions. In this study, it was shown in the above results that location of the entrance, kitchen, and condiment bar, area per person, size and positioning of furniture, area of windows and doors, etc have strong influences for self service which customers themselves carry their food. Therefore, in planning the interior of self coffee ship in the future, presentation of more effective and practical space based on this analysis will be required.

• 한국경제지리학회지
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• 제23권4호
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• pp.408-424
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• 2020

본 연구는 커피전문점 소재지별 지가 속성을 토대로 생존하여 영업 중인 커피전문점과 폐업한 커피전문점을 대상으로 공간 군집화를 시도하고, 군집 유형별 토지 특성(지가 및 필지 정보), 교통 요인(물리적 접근성)과 점포 속성(프랜차이즈 정보, 소재지별 동종업종의 개·폐업 경험), 공간 밀집도(커널 밀도 추정) 등 다양한 입지 특성을 통해 커피전문점의 생멸 분포에서 나타나는 특징을 파악한다. 이를 위해 영업 중 및 폐업한 커피전문점의 공간 군집은 일반적 입지분포형, 주거지역의 상업화형, 상업중심지 입지형 등으로 유형 구분하고, 군집 유형별 입지 특성을 비교 분석한다. 군집 결과, 영업 중 및 폐업한 커피전문점의 입지는 같은 유형으로 분류되더라도 서로 다른 공간 분포 양상을 나타내고, 입지 유형이 달라도 특정 핫스폿에서는 모두 높은 밀집도를 나타낸다. 본 연구의 분석 결과는 커피전문점 창업을 비롯해 지역별 상권정보를 파악하는데 기초자료로 제공될 수 있다.

• 한국콘텐츠학회논문지
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• 제16권11호
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• pp.409-419
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• 2016

본 연구는 커피전문점 방문 동기에 따른 커피전문점의 선택속성에 있어서 차이가 있는지를 살펴보고, 커피 전문점에서 구매하는 커피의 종류에 차이가 발생하는 지를 살펴보고자 한다. 서울 경기지역 대학에 재학중인 대학생 중 커피전문점을 이용한 209명을 모집단으로 분석을 위해서 spss통계 패키지 프로그램을 이용하였다. 커피전문점을 방문하는 동기는 편리성, 사회적 만남, 심리적 요인, 경제적 요인, 정신적 요인 및 습관적 방문 등 크게 6가지로 도출하였다. 6가지 커피전문점 방문동기에 따라 응답자를 집단화하면 경제적 동기나 습관적 동기로 커피 전문점을 방문하는 집단은 다른 집단에 비해 '커피의 다양성'을 더 중요하게 고려하였고, 편리적 동기 및 습관적 동기로 방문하는 집단은 다른 집단에 비해 '종업원의 친절도'를 더 중요하게 생각했으며, 사회적 동기로 방문하는 집단은 '저렴한 커피 값'을 월등히 중요하게 생각하는 것으로 나타났다. 커피전문점 방문동기나 선택속성이 최종 선택한 커피의 종류에 유의적인 영향을 미치지 못하는 것은 특정 종류의 커피(아메리카노, 라떼)를 압도적으로 많이 선택하는 결과이기 때문이며, 이는 커피의 다양성 측면에서 전문점들이 소비자인 대학생들의 선택의 폭을 넓히는 데 충분한 노력이나 차별성을 보여주고 있지 못하는 것에도 원인이 있다 할 것이다.