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An Audit Model for Customer Relationship Management in Smart Mobile Environments (스마트 모바일 환경에서 고객관계관리 구축을 위한 감리 모형)

  • Chung, Woong;Kim, Dong Soo;Rhee, Hye Kyung;Kim, Hee Wan
    • Journal of Digital Convergence
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    • v.11 no.5
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    • pp.187-199
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    • 2013
  • Since the supply of smart phones, a change in mobile environment brought a turning point called a mobile generation. Smart mobile office is a combined form of smart phones' new mobile environment and its social media. A construction of mobile office environment using smart phones brought revitalization of the smart phone market. CRM construction also became new requirements for a customer management. However, based on the current information system audit standard, check fields or check lists are insufficient to apply to audit for CRM construction in a smart mobile office environment. Therefore, this paper proposes a model for auditing CRM system construction in smart mobile office environment. It proposes audit domain and check lists of CRM construction. It also verified whether the proposed model is suitable or not by doing a survey if deduced audit domain and check lists correspond with the purpose of the CRM construction audit during smart mobile office environment. As the result, this study appear to have more than average satisfaction the suitability results were.

An Information System Audit Model for IT Outsourcing Operation (IT 아웃소싱 운영을 위한 정보시스템 운영감리 모형)

  • Kim, Hee-Wan;Jung, Jun;Kim, Dong-Soo;Rhee, Hae-Kyung;Han, Ki-Joon
    • Journal of Digital Convergence
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    • v.10 no.11
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    • pp.185-196
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    • 2012
  • Information system operation principles were recently established in order to provide high quality service and efficient operation audit of IT outsourcing. Operation managements are done based on these principles. Therefore, information operating management process, which refers to itself, is established. Information system operation audit requires a constant audit regularly, which is different from construction/development audit that is done only once. As operating management process changes, operation audit guidelines should be updated and improved. Therefore, this paper proposes IT outsourcing operation audit model with IT outsourcing achievement management as a focus. IT service domain was referred in order to propose information system operation audit model and check lists, which are based on IT outsourcing operation managements such as planning, making strategies, contract, service, and management. The deduced audit model and check lists verified suitability of the proposed model by experts' survey.

Suggestion of Standard Process in Developing Questionnaire of Pattern Identification (한의 변증 설문지 개발 표준프로세스 제안)

  • Jang, Eunsu;Lee, Eun Jung;Yun, YongGi;Park, Yang Chun;Jung, In Chul
    • Journal of Physiology & Pathology in Korean Medicine
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    • v.30 no.3
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    • pp.190-200
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    • 2016
  • The aim of this study was to suggest the standard process in developing Questionnaire of Pattern Identification (QPI). The process in developing QPI was researched from validated and developed questionnaire and the standard process in developing QPI was suggested through review of the experts in research, statistics and clinics. Check list was also provided. The number of QPI reviewed in this research was 17(4 in disease in Korea Medicine, 5 in Pathological symptoms, 6 in Sasang constitutional Diagnosis, and 2 in etc), The standard process in developing QPI consisted of 11 phage and 33 check lists. 1) Composition of Research Member(3check lists), 2)Set up of the Aim(5), 3) Review for advanced research(3), 4) Finding an Important Index(3), 5) Review of item selection(4), 6) Developing the questions using items(5), 7) Developing Draft of Questionnaire(2), 8) 1st Survey of Reliability and Validity(2), 9) Revision and Correction of Item(1), 10) 2st Survey of Reliability and Validity(2), 11) Completion and Application(3). This study suggests the standard process in developing QPI for the first time in Korea. This following step may help A new QPI development.

Design of Usability Heuristic Evaluation Check Lists for e-Commerce (전자상거래 사이트를 위한 사용성 평가 체크리스트 설계)

  • 성숙정;정미혜;최영미
    • Proceedings of the Korea Multimedia Society Conference
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    • 2002.05c
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    • pp.524-529
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    • 2002
  • 본 논문에서는 매 단계마다 실시되는 여러 사용성 테스트들 중 프로토타입의 사용성 테스트에 초점을 두었다. 또한 휴리스틱 평가 방법에 기초 하여 사용성 평가 과정에서 이용할 수 있는 체크리스트를 설계하였다. 이 체크리스트를 '천연화장품' 전자상거래 사이트의 사용성 평가 과정에 적용한 결과 사용자의 생각을 정확하게 유도해내고 즉각적으로 피드백하여 제작 기간을 단축시키는데 효과적으로 사용되었다.

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SOP (Search of Omics Pathway): A Web-based Tool for Visualization of KEGG Pathway Diagrams of Omics Data

  • Kim, Jun-Sub;Yeom, Hye-Jung;Kim, Seung-Jun;Kim, Ji-Hoon;Park, Hye-Won;Oh, Moon-Ju;Hwang, Seung-Yong
    • Molecular & Cellular Toxicology
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    • v.3 no.3
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    • pp.208-213
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    • 2007
  • With the help of a development and popularization of microarray technology that enable to us to simultaneously investigate the expression pattern of thousands of genes, the toxicogenomics experimenters can interpret the genome-scale interaction between genes exposed in toxicant or toxicant-related environment. The ultimate and primary goal of toxicogenomics identifies functional context among the group of genes that are differentially or similarly coexpressed under the specific toxic substance. On the other side, public reference databases with transcriptom, proteom, and biological pathway information are needed for the analysis of these complex omics data. However, due to the heterogeneous and independent nature of these databases, it is hard to individually analyze a large omics annotations and their pathway information. Fortunately, several web sites of the public database provide information linked to other. Nevertheless it involves not only approriate information but also unnecessary information to users. Therefore, the systematically integrated database that is suitable to a demand of experimenters is needed. For these reasons, we propose SOP (Search of Omics Pathway) database system which is constructed as the integrated biological database converting heterogeneous feature of public databases into combined feature. In addition, SOP offers user-friendly web interfaces which enable users to submit gene queries for biological interpretation of gene lists derived from omics experiments. Outputs of SOP web interface are supported as the omics annotation table and the visualized pathway maps of KEGG PATHWAY database. We believe that SOP will appear as a helpful tool to perform biological interpretation of genes or proteins traced to omics experiments, lead to new discoveries from their pathway analysis, and design new hypothesis for a next toxicogenomics experiments.

A Study on the Agile-based Information System Audit Model (애자일에 기반한 정보시스템 감리 모델에 관한 연구)

  • Kim, Dong Hyup;Chan, Koh;Kim, Dong Soo;Kim, Hee Wan
    • Journal of Digital Convergence
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    • v.11 no.8
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    • pp.95-108
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    • 2013
  • Agile development methods regards an interaction among software developers, operating softwares, and cooperation with customers as its main value. Most of the developing processes undergo a procedure called tailoring to meet the relevant project. Yet, in reality, projects run in disorder due to their overlap with other methods and management processes. As a result, the advantages of agile process cannot be fully used. So, the information system audit has an important role to detect these problems and improve the qualities of agile application projects. Also, researches should be conducted on Agile-based Iformation System Audit Model in order to enhance the effectiveness of agile projects. This paper suggests a model for an information system audit that applied agile developing methods. This model proposes audit domains and check lists for agile-based information system. In order to verify the suitability of the suggested model, more than 89.3% of the checklists were verified as suitable in all domains.

An Audit Model for Information Security of Hospital Information System (병원정보시스템에서의 정보보호를 위한 감리모형)

  • Yu, Wan Hee;Han, Ki Joon;Kim, Dong Soo;Kim, Hee Wan
    • Journal of Digital Convergence
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    • v.12 no.7
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    • pp.133-145
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    • 2014
  • Recently, Hospital information systems have the large databases by wide range offices for hospital management, health care to improve the quality of care. However, hospital information systems for information security measures are insufficient. Therefore, when we construct the hospital information system, we have to audit the information security measures for them, and we have to manage the ISMS(Information Security Management System) to maintain the information protection level through the risk managements. In this paper, we suggested the hospital information security audit model for the protection of health information privacy by the current hospital information systems, information security management system(ISMS), and hospital information security requirements and threats. We derived the check items compared with ISO27799 reflected the characteristics of the hospital. We classified the security domains as the physical, technical, administrative domain, and derived the check items for information security. We also designed the check lists by mapping the ISO27799 risk management process to improve the security and efficiency simultaneously. Our model by the five-point scale survey of IT experts was verified the suitability with the average of 4.91 points.

Design & Realization of Realtime Auction System (실시간 경매 시스템의 설계 및 구현)

  • Lee Ki-Hwan;Lim Dong-Kyun
    • Proceedings of the Korea Contents Association Conference
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    • 2005.11a
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    • pp.228-233
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    • 2005
  • Recently, there are requires for auction system by growing up internet. This paper says if the customers add wonted goods to wanted list, the system automatically announce information to the customer via Inter Web browsing, whenever the proper goods to register to the auction system by seller. The system provides registration customer information, registration goods, wanted goods. And the application program can be downloaded from the Web System. Especially, this paper provides us very convenience check up service using the mobile phone, we can check our wanted goods or auction lists without regarding to place or time, we can alse purchase the goods more rapidly and easily.

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Design and Implementation of Vocal Interface-Inventory Management System (음성 인터페이스 기반의 재고 관리 시스템의 설계 및 구현)

  • Park Se Jin;Kwon Chul Hong
    • Proceedings of the KSPS conference
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    • 2002.11a
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    • pp.119-122
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    • 2002
  • This paper focuses on building up a database of commercial stocks using XML syntax and looks into a way of building up a system with the combination of XML and XSLT that provides connectivity to client-server databases through vocal means. The use of XSLT has several advantages. Most importantly, it can transform a type of data into different formats. A vocal interface minimizes some space and time limits imposed on users outside premises when they need an instant connection to their database. In this fashion, the users can check information on stock lists without being pressurized by certain limits. PC, PDAs and cellular phones are some examples of mobile connection. The use of VoiceXML creates vocal applications. In VoiceXML servies, users can gain immediate access to data upon the input of their voices and the DTMF signals of the telephone.

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An e- Business Maturity Model for Small and Medium-sized Enterprises and case studies (중소기업 e-비즈니스 성숙도 모형과 적용사례)

  • 김은홍;서정우;안성만;장성봉;이석준
    • Journal of Information Technology Applications and Management
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    • v.10 no.3
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    • pp.109-120
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    • 2003
  • This paper proposes an e-business maturity model for small and medium-sized enterprises. The model consists of five maturity levels, which are on-line access, on-line business, matured on-line business, and full on-line business from least matured level to most matured level. The model can be used to assess e-business maturity level of individual enterprises. individual enterprise's maturity level can be assessed by examining sample check lists. Additionally, this paper summarizes the results of an application of the proposed model to a couple of small and medium-sized enterprises. This model can also be used to suggest what individual enterprises need to be upgraded towards higher maturity level.

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