• The Journal of Korean Institute of Communications and Information Sciences
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• v.34 no.6B
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• pp.575-584
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• 2009

In this paper, we design and implement a VoIP traffic generator for simulating call processing in IP contact center systems. Creating a VoIP call based on H.323 and SIP and generating RTP traffic which uses G.711 codec, the generator lets many users simulate situations on which they call each other. With this tool, which is named VoIPTG, users can combine H.323 or SIP session control protocol, the number of users, time variation, and voice codecs and then direct various situations for simulation. This traffic generator can be used for testing functions of an IP contact center and especially it is necessary for testing the quality of IP based call recording systems.

• Journal of KIISE:Information Networking
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• v.34 no.5
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• pp.396-404
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• 2007

In this paper, an Ad-hoc Routing Protocol which works in wireless Ad-hoc communication networks with multiple radios and multiple channels, and controls call admission based on bandwidth measurement is proposed. Unlike the conventional Ad-hoc node with a single radio using a single channel, an Ad-hoc node of the protocol proposed, MCQosR(Multiple Channel Quality of Service Routing), has multiple radios and uses multiple channels, which makes full duplex transmission between wireless Ad-hoc nodes, and reduces the intra interference on a route. Also, a fixed channel only for reception at each node enables the measurement of the available bandwidth, which is used to control the call admission for QoS provision. The performance of MCQosR is verified by simulation.

• The Journal of the Korea Contents Association
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• v.5 no.4
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• pp.254-264
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• 2005

In this paper, an advanced E-Model was proposed in order to overcome disadvantages of conventional method. A new model makes the accurate VoIP call quality assessment possible by applying the burst packet loss and recency effect. In order to assess the performance of this advanced E-Model, we gained the estimated MOS value from NR(Network R) value and UR(User R) value resulted from the burst packet loss values by Gilbert Model. Through simulations and comparisons with conventional models such as MOS, PESQ, and I-Model, we reach a conclusion that advanced E-Model is more accurate and reliable method than conventional models.

• Journal of Information Technology Applications and Management
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• v.14 no.4
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• pp.221-233
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• 2007

Which factors should influence consumer consideration to subscribe to Voice over Internet Protocol (VoIP)? Policy issues, managerial concerns, and demographic variables are possible factors. This paper discusses policy and managerial issues regarding VoIP adoption. A model that explains VoIP adoption is proposed and tested. This study analyzes a survey of 750 prospective VoIP users in Korea. The testing is accompanied by logistic regression and discriminant analysis. The results show that trust in VoIP, relative comparison of Quality to fixed service, numbering plan, satisfactions of call Quality and customer services on both fixed and mobile services have impacts on the adoption of VoIP. Implications for VoIP providers and policy makers are presented.

• Proceedings of the IEEK Conference
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• 2000.07a
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• pp.27-30
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• 2000

In this paper, we propose a new dynamic bandwidth allocation and call admission control method for the VBR video sources with QoS constraints to provide user's quality of service requirements and at the same time to achieve an efficient resource management in networks. The proposed mechanism dynamically adjusts the necessary bandwidth by the networks based on the provided quality of service satisfaction degree of each connection in respect to the user's requirements in terms of loss ratio and average delay Simulation results show that our proposed dynamic method is able to provide the desired level of quality of service and high utilization.

• Journal of Distribution Science
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• v.15 no.6
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• pp.65-76
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• 2017

Purpose - The quality of customer service has been importantly considered as a way of retaining current customers. Recent development of service industry which based on Information & Communication Technology allows firms to utilize different employees for their businesses. Although it is regarded as important to consider emotional labor of employees working for customers in ICT service industry, little was known the role of emotional dissonance. Thus, current paper focused on emotional labor and tried to identify the factors which influence on employees' intrinsic motivation for married women working in call centers. This study highlighted the influence of the emotional dissonance on the employees' intrinsic motivation, and the moderating influences of work-family conflict on the relationship between emotional dissonance and intrinsic motivation. Research design, data, and methodology - The research samples were gathered from seven call centers of Korean financial institutions located in South Korea. The model of emotional dissonance was developed, which emphasizes the influence of emotional dissonance as a predictor on intrinsic motivation, and then the other model was also introduced to explain how employees' intrinsic motivation were aggravated by work-family conflict. To examine these research models, samples were collected from 468 married women working in call centers of Korean financial institutions located in Seoul. A total of 468 samples were used in the analysis after deleting data of missing value. SPSS 22.0 were utilized for data analysis. Results - The results of current study showed that emotional dissonance is negatively related to intrinsic motivation, and there are significant differences in work-family conflict. Those results generally support the proposed hypotheses. Conclusions - These results suggest that the relationship of intrinsic motivation of married women working in call center for customers' service were influenced by emotional dissonance, which outcomes were interacted not by face-to-face contact with their customers, but by emotional contacts. Managerially, these findings suggest the one who emphasize the quality of customer's service of call center need to introduce the programs for minimizing both of emotional dissonance and work-family conflict. These findings also suggest that the service quality via intrinsic motivation of married women working in call center is hard to be accomplished without considering the factors of emotional dissonance and work-family conflict.

• Proceedings of the Korea Contents Association Conference
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• 2006.11a
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• pp.26-30
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• 2006

Internet phone service is a new service technology that provides voice call services through Internet not through the pre-existing PSTN. It enables a cheap voice call service regardless of distance. We may expect that the Internet phone service may substitute for the voice call service through the PSTN, but not in a short period. There are several problems to be solved for this transition, such as, voice call quality, numbering scheme, billing, standardization, and support of several functions. In this paper, we provided and designed a UA (User Agent) that can support functions regarding voice call, such as call forwarding, auto-connection, call rejection and restriction of individual call, using SIP (Session Initiation Protocol) which is proposed by SIP-Working Group as the standard Internet phone service management protocol.

• Journal of Korea Multimedia Society
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• v.11 no.7
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• pp.1016-1024
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• 2008

In this paper, we designed and implemented the ACE(ACtive Emergency call service system) system for emergency call service actively. ACE system has two physical components; E-Device(Emergency Mobile Device) and E-Server(Emergency Server). The role of E-Device is the mobile device in order to call emergency by using mild handi-capped, the elderly and children who are able to communicate theirs intention to another. E-Server is the server for management E-devices with realtime monitering. E-Device will be developed to the portable size for easily mild handi-capped, the elderly and children. When they need the service of emergency call, the button of E-device can be used and the call signal is transmitted to the emergency office and the guardian through Internet and CDMA. E-server should be developed the integrated control system for management of E-Devices basically. And it also supported to realtime monitoring of E-devices with respect to high quality of emergency call service for rise the efficiency.

• Journal of the Korea Society of Computer and Information
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• v.28 no.10
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• pp.155-161
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• 2023

In this paper, we present a WebRTC-based emergency video call system structure that builds a service system in a constant monitoring environment to increase the usability and stability of elevator emergency call devices. The proposed system provides a smooth call environment between the emergency call system in the elevator and maintenance managers in case of an emergency, performs rapid response processing to elevator emergency calls through monitoring of the target elevator, and handles any emergency calls that may occur in the physical space of the elevator. The purpose is to build an environment that can implement low-latency, real-time video call services of voice and video by overcoming the physical constraints required for video calls. To this end, we have established a service environment based on OpenAPI, which is currently used in various fields and its performance has been proven, and provides video calls and emergency situation dissemination through rapid messaging by providing low-latency call quality. The presented system structure will be able to provide a basis for expanding various functions and constructing a reliable service environment and intelligent model for the elevator system through combination with the elevator control panel and various devices.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.10 no.9
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• pp.1685-1690
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• 2006

The future mobile communication system should be operated with hierarchical cellular system for providing high quality multimedia services within limited wireless resources. In this paper, we have studied a call admission control scheme applied in hierarchical CDMA cellular system nested with macro, macro, and pico cells. When the proposed call admission control algorithm was applied we got 20% more system capacity than no admission control was applied.