• Journal of Korean Society of Occupational and Environmental Hygiene
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• v.21 no.3
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• pp.168-176
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• 2011

Objectives: Hundreds of thousands of call center workers are wearing an acoustic device for their businesses, such as telemarketing and customer counseling, and the number of the workers are increasing sharply. Because call center workers always talk to dozens of customers over the headset, they would be placed under the state of a higher risk with their hearing ability. The purpose of this study is to investigate factors that affect the hearing thresholds for the call center workers. Methods: This study investigated hearing losses of 101 workers of 5 call centers in Korea by executing puretone audiometry and self-administered questionnaires. A cross table analysis was processed to compare gender differences between male and female. Male and female hearing thresholds were compared with the Students' t-test, and one-way ANOVA was conducted to observe the difference between non-occupational and occupational characteristics in 2, 3, 4, 6, and 8 kHz hearing thresholds for the female workers. Additionally, multiple regression analysis was conducted to find the factors that affect the 4 kHz hearing thresholds. Results and Conclusions: Male hearing thresholds were higher than those of female except for 8 kHz. In the group having an ear related disease, hearing threshold of male left ear was highly affected rather than that of female in 4 kHz. There were significant differences in the variables of alcohol drinking (2 kHz) and headset volume (8 kHz) in both ears. While this study does not show any significant factors that affect the hearing thresholds in the occupational characteristics, the gender and the previous ear related diseases, non-occupational characteristics, were found as the factors in 4 kHz. It is suggested that the more detailed survey be performed to identify the occupational factors that affect the hearing thresholds in the call center workers based on the result derived from this study.

• Journal of Korea Multimedia Society
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• v.12 no.1
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• pp.31-40
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• 2009

Call centers have become the prevalent contact points between companies and their customers. By virtue of recent advances in communication technology, the number and size of call centers have grown dramatically. As a large portion of the operating costs are related to the labor costs, efficient design and workforce staffing are crucial for the economic success of call centers. Therefore it is very important to determine the adequate number of agents. In this context, the workforce staffing level can be modeled as mathematical optimization problem using queueing theory. In this paper, we deal with an approximate analysis of an N-design call center with two finite queues and two types of reneging customers by using the state decomposition method. We also represent some numerical examples and show the impact of the system parameters on the performance measures of the call center.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.36 no.5A
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• pp.473-484
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• 2011

In this paper, we analyze and propose the Joint Call Admission Control(JCAC) scheme to combine network selection scheme and radio resource reservation based Call Admission Control(CAC) in LTE-WLAN heterogeneous networks. First, We propose the JCAC system that uses network decision rate to select a network for terminal and radio resource reservation scheme in overlaying LTE-WLAN network environment. And we analyze the performance of a proposed system using markov chain model. The performance is presented in terms of the new call blocking probability, handoff call dropping probability, and channel utilization of each network. As a performance result of the our research, the system using JCAC is better than the system using non-JCAC. We found a suitable resource reservation rate that is 10% in the system using JCAC. Our work may be useful as a guideline of resource reservation rate to introduce JCAC system using resource reservation scheme in overlaying LTE-WLAN network environment.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.22 no.10
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• pp.2219-2235
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• 1997

The endpoints and exchanges involved in a call can establish heterogeneous connection each other according to required bandwidth and bearer availability in multimedia communication. and as participating users are increased, call setup delay must not be exceedingly increased. In this paepr, we propose DMMSP(distributed multiparty multiconnection signaling protocol) which can support heterogeneous connections and multimedia communications. DMMSP gets over a limitation of existing B-ISDN protocol and provides signaling capabilities to support various kinds of conncetions, and each endpint can setup individual connection with bearer availability. Moreover since DMMSP separatively performs call processing in distributed scheme, call setup delay can be minimized. We present call control procedures which can be applied to existing B-ISDN protocol and DMMSP respectively. We take multiparty multimedia conference call as an example thta is applied to the existing B-ISDN protocol and DMMSP, and compare and quantitatively analyze each procedures.

• Convergence Security Journal
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• v.7 no.3
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• pp.109-120
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• 2007

VoIP service provides various functions that PSTN phone service hasn't been able to provide. Since it also has superiority in service charge, the number of user is increasing these days. When we think of the other side in cost aspect, the spam caller can also send his/her commercial message over phone line using more economic way. This paper presents the characteristics that should be considered to detect the spam call using greylisting method. We have explored static and dynamic characteristics in VoIP calls, and analyzed the relation among them. Especially, we have surveyed the authentication and charging method of Korean VoIP service provider. We have analyzed each charging method using our spam call simulation result, and derived the charging method that can be favored by spam caller. The contribution of the work is in analysis result of static aspect for SPIT Level calculation in greylisting method.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.26 no.12B
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• pp.1677-1685
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• 2001

In this paper, we propose a call admission control scheme that can be performed within guaranteeing of required QoS(Quality of Services) in DS-CDMA(Direct Sequence-Code Division Multiple Access) reverse link. It has been performed rely on a physical channel numberonly and based on quality of received signal from MODEM(modulator/demodulator) part in established study. In other methods, the standard for services would have been set from statistical analysis of users\` location and using received power level in BTS(Base Transceiver Station). These ways bring about not only system loads but time delay or great differences from real environment. To solve these problems, we propose a call drop rate estimation algorithm for the purpose of call admission control based on measured value at LNA(Low Noise Amplifier) ports of BTS(Base Transceiver Station) in real time. This method proposed in this paper estimates a quality of offered service in real time, reduce system loads and shorten time delay which is needed to determine the standard for call admission control. But it requires a additional 17W complexity which can measure received signal power in BTS and estimate call drop rate.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.37B no.12
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• pp.1174-1185
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• 2012

This paper proposes a call admission control scheme for delay guarantee in the wireless mesh networks. The admission of a new call is determined based on the expected delay inferred from the class level available bandwidth at nodes on the path. All nodes under the effects of the new call are considered in designing the call admission control scheme to maintain the delay guarantee of the pre-existing traffic. An effective technique for estimating the available bandwidth of the neighbor nodes is proposed with no addition of message interchanges. The class-level delay control is mainly performed by the queueing discipline while keeping the MAC operation simple. Simulations are performed to show the validity of the proposals. We observe acceptable performances in delay expectation with the addition of new calls. We also show that the proposed call admission control is helpful in guaranteeing the delay performances.

• THE INTERNATIONAL COMMERCE & LAW REVIEW
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• v.47
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• pp.129-156
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• 2010

Since the 1970s, international construction employers have commonly requested first demand guarantees upon their contractors as a form of security for due performance of their works. Contractors prefer the greater protection offered by more traditional forms of security requiring presentation of an arbitral award or other evidence of the caller's entitlement to compensation. Many contractors nonetheless feel that they have no alternative but to provide these unconditional guarantees in order to compete. However, these unconditional first demand guarantees are controversial and have given rise to numerous disputes both in arbitration and litigation. Disputes arising from first demand guarantees can be broken down into a) applications to prevent a perceived fraudulent or otherwise unfair or improper calling of a guarantee, b) claims arising from such abusive calls and c) claims relating to the consequences of such calls even if the call itself may not be abusive as such. The contractors should carefully assess the risk of an abusive call being made bearing in mind the difficulties he may face in seeking to prevent such a call. He should also bear in mind the difficulties, delays and cost he is likely to encounter in seeking to recover any monies wrongfully called. One option would be to provide that the call can only be made once and to the extent that the employer's damages have been assessed or even incurred or even for the default to have been established by an arbitral tribunal or court. Another option would be to provide that any call be accompanied by a decision of a competent and impartial third party stating that the contractor is in breach. For example, such a requirement could be incorporated into a construction contract based on the FIDIC Conditions by submitting this decision to a Dispute Adjudication Board. Another option would be to provide for the "ICC Counter-Guarantee Scheme". In sum, there would appear to be room for compromise between the employer and the contractor in respect of first demand guarantees by conditioning the entitlement to call such guarantees to the determination of a competent and impartial third party.

• The Journal of the Korea Contents Association
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• v.7 no.3
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• pp.34-41
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• 2007

The presence service which provides user's presence information by subscription and notification is one of SIP(session initiation protocol) extension services, and it is used importantly in VoIP(Voice over IP) and Instant Messaging service. In this paper, we propose a new method in which users can combine and control presence service and call processing services in various ways by extending call processing language, and only changed parts of the presence information are published instead of full presence information document. Each user registers full presence information document with his own call processing script during the first publication to a presence server. The presence server executes these call processing scripts, so it can provide various services with combination of presence service and call processing services during the presence subscriptions and notifications. Afterwards, users publish only changed parts of the presence information and the presence server notify only these changed parts to watchers. Therefore the efficiency of the overall system can be improved. The performance of our proposed model is evaluated by experiments.

• Journal of the Institute of Convergence Signal Processing
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• v.5 no.1
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• pp.73-78
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• 2004

There are random, continuous, and periodic allocation methods in the time slot sequence integrity for the multi-slot call. In the T-S-T switch, there are 2 time switch and the 2*2 space switch. Three time-slot allocation methods are suggested for the simulation. In the simulation, the searching times for time-slots on a multi-slot call is chosen to 32, and the simulation time is chosen to 100,000 seconds. Three kinds of calls are supposed for a multi-slot call : one time-slot call, two time-slot call, and 6 time-slot call. In the simulation, the carried traffic and the blocking probability are calculated on the 3 different traffic cases of 8:1:1, 6:2:2, 4:3:3(one time-slot : two time-slot : 6 time-slot) multi slot calls. It is shown that the blocking probability for the periodic time slot allocation method is best. As a result, the periodic time-slot allocation method is the proper one for the multi-slot ATM switch.