• The Journal of Korean Institute of Communications and Information Sciences
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• v.28 no.6A
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• pp.371-378
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• 2003

In Code Division Multiple Access (CDMA) system, the cell capacity is defined as the number of available channels in a cell, which is limited by the interferences. When a new call is accepted at its home cell, this adds the interference to the home and its neighboring cells. This paper proposes a call admission control based on mobile transmission power prediction. The home cell has enough capacity to admit new call and if home cell would have admitted a new call, it calculates the mobile transmission power. Also, its neighboring cell can predict the amount of interference using the predicted mobile transmission power. Thus, the new mobile is accepted by its home cell if QoS(Quality Of Service) is guaranteed in its neighboring cells. The simulation result shows that the proposed scheme largely reduces the outage probability in the neighboring cells.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.2 no.1
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• pp.59-70
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• 1998

In the wireless mobile exchange communication system, the proper handling of originating call(OC) and handover call(HC) is important. Specially, when it's viewed from the user side, mobile users feel more weighting soul disappointment with the handover blocking probability moving from current cell to adacent cell than with originating call blocking probability happening new call in current cell. Accordingly,this paper is proposed and analyzed the timeout buffer system and guard channel for decreasing handover blocking probability. In analytic result, The more guard channel increase,t he more originating call blocking probability increase and handover blocking probability decrease. Also, the more timeout duration increase, the more handover blocking probability decrease.

• Journal of the Korean Society for Railway
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• v.11 no.5
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• pp.449-454
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• 2008

The study aims at providing an influential model with regard to the level of satisfaction over the call center users and its operator in the National Railroad Administration, while at the same time seeking for possible ways to improve service standards in the call centers for Korean railroads. As a result, it demonstrates that; in the aspect of callers, the call center personnel are required to improve their ability and reciprocating attitude toward the uses; in the aspect of the operator, they are in need of more qualified service providing including advanced facilities. In this context, it is of outstanding importance to take into account the need and demand by both of the user and the operator as for the call center.

• Journal of IKEEE
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• v.27 no.1
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• pp.93-102
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• 2023

As one of the techniques for analyzing malicious code, techniques creating a sequence or a graph of function call relationships in an executable program and then analyzing the result are proposed. Such methods generally study function calling in the executable program code through static analysis and organize function call relationships into a sequence or a graph. However, in the case of an obfuscated executable program, it is difficult to analyze the function call relationship only with static analysis because the structure/content of the executable program file is different from the standard structure/content. In this paper, we propose a dynamic analysis method to analyze the function call relationship of an obfuscated execution program. We suggest constructing a function call relationship as a graph using the proposed technique.

• Asia-Pacific Journal of Business
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• v.15 no.2
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• pp.223-236
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• 2024

Purpose - The purpose of the paper is to empirically investigate the asymmetric adjustment of loan and deposit interest rates among banks and non-bank depository institutions. Design/methodology/approach - We construct a VAR model using time series data comprising loan and deposit interest rates of banks and non-bank depository institutions, along with the call rate. Based on this model, we conduct impulse-response analysis and variance decomposition to investigate the dynamic relationship between the interest rates. Findings - In the case of banks and credit unions, the responses of deposit rates to the call rate are larger than the responses of loan rates, and we cannot find evidence of non-linear responses. In the case of savings banks, the responses of loan rates to the call rate are larger than the responses of deposit rates. The responses of loan rates to a positive call rate shock are statistically significant, while the responses of loan rates to a negative call rate shock are not statistically significant. Research implications or Originality - This study differs from previous research in that it examines the asymmetric response of loan and deposit rates of both banks and non-bank financial institutions to changes in the call rate. The implications for the impact of these findings on the financial system and income inequality are presented.

• Journal of the Institute of Electronics Engineers of Korea TC
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• v.37 no.6
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• pp.1-11
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• 2000

In this paper, we propose a novel control signaling protocol that efficiently controls connection setup and increases the utilization of network resources. The proposed protocol, Separated Control Signaling Protocol(SCSP), separates bearer control from call control lot WDM optical networks. The main function of call control is to check the availability of network resources such as wavelengths and receivers at destination node. Bearer control is to reserve and assign wavelengths. The signaling architecture of this protocol consists of call controller and hearer controller The call controller handles call setup and release, activates the beater controller, and manages the status of call and bearer. The bearer controller reserves wavelengths, sets up bearer, tears down bearer. and notifies the status of beater to call controller. The state transition diagrams of each controller are designed. Using control messages and related primitives, the information flows for call setup and bearer setup, hearer teardown and call release, and reaction for setup failures are described to evaluate the performance. The simulation results show that the separated control signaling protocol is superior to conventional one in terms of call blocking probability and resource utilization.

• Journal of the Korea Society of Computer and Information
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• v.16 no.11
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• pp.209-217
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• 2011

Recently, As it takes charge of the customer service in many enterprises, the importance of call center has been emphasized more and more. The growth of call center industry is leading lots of call center agents. But, Call center agent's frequent turnover deteriorates the labor productivity and quality. Also, This turnover increases training cost and recruit cost. For these reasons, management turnover in call center is emerging as an important issue. The purpose of this study is to analyze the relationship of job satisfaction factors, job satisfaction, organizational commitment and turnover intention of call center agent. To achieve these objective, as a conceptual model of the study, job satisfaction factors, job satisfaction, organizational commitment and turnover intention were reviewed and the model could be estimated through path analysis. According th the finding of this study, job satisfaction factors have positively impact on the job satisfaction, organizational commitment but have not directly impact on the turnover intention. Also job satisfaction and organizational commitment have negatively impact on the turnover intention. As a result, the meaningful implication of this study suggests that the increase of both job satisfaction and organizational commitment through the improvement of job satisfaction factors should be regard as important dimensions to decrease of turnover intention of call center agents.

• Journal of The Korean Society of Clinical Toxicology
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• v.12 no.1
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• pp.1-7
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• 2014

Purpose: The purpose of this study is to find differences in the demographics of toxic exposed patients and substance between call based poison information data and hospital based poison information data. Methods: Seoul 1339 call-response data were used as call based poison data and toxic related injury surveillance data of the Korean center for disease control and prevention (KCDC) were used as hospital based poison data. Age, sex, the kind of exposed substance, reasons for exposure, and exposure routes were compared between two data sets. We analyzed the presence or not of documentation on the name and amount of exposed substance, symptoms after exposure in call based poison data. Results: Seoul1339 poison data included a total of 2260 information related to toxic exposure and KCDC poison data included 5650 poison cases. There was no difference in sexual distribution. Pediatric exposure and accidental exposure were more common in call based poison data. The most common exposed substances were household products in call based poison data and medicines in hospital based poison data, respectively. Documents regarding amount and time of toxic exposure and symptoms after toxic exposure were not recorded exactly in call based poison data. Conclusion: There were significant differences in age, reasons for toxic exposure, and the kinds of exposed substances. Poison information data from both pre-hospital and hospital must be considered.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.29 no.1B
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• pp.101-108
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• 2004

SIP(Session Initiation Protocol) is a suitable protocol for supporting Internet telephony services and currently market requirements fur developing supplementary telephony services such as unconditional call forwarding, call forwarding on busy or no answer, call filtering services have recently grown. CPL(Call Processing Language) is a standard technology that can be used to describe and control internet telephony services. In this paper, we describe the CPL system for supplementary Internet telephony services using SIP as an application level call signaling protocol. Those supplementary services are composed of CPL client which is a SIP UA, SIP Proxy server, Registrar and CPL server In this paper, we describe the design and implementation of the CPL server system in detail which is developed in Linux 7.2 using C and C++ programming languages.

• The Journal of Society for e-Business Studies
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• v.15 no.2
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• pp.107-135
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• 2010

Nowadays many telecommunication service companies try to enhance the quality of their service by providing customers with more specialized service for greater customer satisfaction. As this trend continues, the role that frontline employees play is getting more and more important because they are the ones who have direct influence on customers. For this reason, more than ever, the role of call center has become of paramount importance. Noting that a call center employee's job satisfaction critically affects the quality of service that a customer gets, this study was carried out in order to provide an insight on effective personnel and performance management which can boost up the job satisfaction of a call center employee, thereby enhancing the productivity of Call Center. Conclusively, it verifies that among job satisfaction influence factors, superior's support and compensation fairness indeed have a tremendous influence on job satisfaction of a call center employee. Furthermore, it verifies that if a call center employee is satisfied with his or her job, he or she tends to work more efficiently and hence increase productivity.