A Study on the Types of Awareness of Cost and Benefit Consumer Complaining Behavior and Its Related Factors - focused on the Educational Services of Private Institutes - (소비자대응행동에 대한 비용이익 인식 유형과 관련요인 -학원교육서비스를 중심으로-)
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- Journal of the Korean Home Economics Association
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- v.39 no.12
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- pp.107-127
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- 2001