• 한국의류산업학회지
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• 제6권2호
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• pp.177-183
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• 2004

This study was interested in dissatisfaction in the service encounter from the service employee's viewpoint by exploring employee dissatisfaction and the problem customers as the causes. The study explored the incidents leading to dissatisfactory service encounters from the service employee's viewpoint, the causes of the dissatisfactory incidents, and the attitudinal, verbal and behavioral expressions of the customers involved in the incidents. Employees of the beauty service business were individually interviewed, and 204 incidents were analyzed. The incidents were categorized to identify the events and related behaviors of customers that caused employee dissatisfaction. Three major groups were classified: the way dissatisfied customers complain; customers' misbehaviors; and customers' no harmful behaviors. Further the major groups were classified into 8 categories. Based on the findings the study provided implications for employee and customer management.

• 한국응용과학기술학회지
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• 제34권4호
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• pp.1004-1015
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• 2017

이 연구는 미용실 직원의 개인적 특성과 관련하여 조직 성과로서 직무 만족에 대한 조직 의사 소통의 효과를 결정하려고 연구했다. 실증 분석을 위해 경남의 뷰티 살롱 종사자들에 대한 설문 조사를 실시하여 수집 된 자료를 분석 하였다. 결과는 다음과 같았다. 첫째, 조직의 의사 소통은 직무 만족에 영향을 미쳤다. 실제로 다른 요인에 비해 의사 소통 능력이 직업 만족에 가장 큰 영향을 미치는 것으로 나타났습니다. 특히 40 세 이상과 고졸 이하와 결혼 한 그룹에서 조직 간 의사 전달이 직업 만족에 미치는 영향은 높았다. 연구 결과에 따르면, 미용 산업에서 직원의 직업 만족도를 높이는 등 비즈니스 성과를 향상시키는 데는 개인의 특성과 조직 의사 소통을 종합적으로 고려한 인적 자원 관리가 필수적이다.

• 한국엔터테인먼트산업학회논문지
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• 제13권8호
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• pp.13-24
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• 2019

본 연구에서는 헤어 미용사들의 감정노동이 직무소진과 이직의도에 미치는 영향을 알아보았다. 광주·전남의 미용실에 근무하고 있는 헤어 미용사들을 편의표본추출방식으로 표본을 선정하여 설문조사를 실시하였다. 356부의 자료를 최종 분석대상으로 하여 SPSS 21.0 프로그램을 이용하여 분석하였다. 연구 결과는 다음과 같다. 첫째, 헤어 미용사의 감정 노동은 표면행동과 내면행동의 2개 요인으로 이루어 졌으며, 직무소진은 정서적 고갈, 자아 성취감 저하, 비인간화의 3개 요인으로 도출되었다. 둘째, 헤어미용사들의 감정노동은 직무소진에 유의한 영향을 미치는 것으로 나타났다. 셋째, 헤어미용사들의 감정노동은 이직의도에 유의한 영향을 미치는 것으로 나타났다. 넷째, 헤어미용사들의 직무소진은 이직의도에 유의한 영향을 미치는 것으로 나타났다. 미용실 경영자는 헤어 미용사들의 감정노동을 낮추는 프로그램을 제공하여 헤어 미용 서비스의 질적인 향상을 도모해야 할 것이다.

• 패션비즈니스
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• 제7권6호
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• pp.10-20
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• 2003

The object of this research is to develop the designs with aesthetics and function for making the uniforms of specialty restaurants of Korean dishes in pursuit of the image of excellent dignity and its result is as follows: As for designs, this research chose the traditional image as the basic concept and made visual Korean lines, colors, and patterns. As for lines, it made visual the curve of the eaves, the straight line of polls, and the fret of windows and doors represented in architecture and applied them, as for color tones, it chose traditional 'Obangsaek', five direction colors. As for the patterns, it symbolized 4 trigrams( Geon, Gon, Gam, and Yi), the cloud pattern, also it tried to get the formative beauty from traditional patchwork wrapping cloth and windows and doors. The expectant effects on the design of Uniform are as follows: First, it offered basic clothes for male and female employees working in the hall and suggested two kinds of skirt and pants for the latter. It tried to find out both the function of pants and the female beauty of skirts by wrapping on pants to eliminate the feeling of rejection towards the style of them, the use of which have been recognized for man only in spite of many merits of them. Second, it sought for the characteristics of shape on collar, breast-tie, and fold etc. of Korean clothes and designed clothes according to each employee's role and finally emphasized their traditional aesthetics.

• 패션비즈니스
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• 제19권5호
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• pp.188-198
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• 2015

This study analyzed the qualifications necessary and manpower required in the Jeju nail art and make-up industry. We aimed to investigate the relationship between NCS education and national technical qualifications. For this study, 164 participants were given a questionnaire, and the collected data were analyzed via frequency analysis and multiple regression analysis using SPSS Ver. 18.0. The results of this study are as follows: 1. Matching job seekers with available positions was more difficult in nail art businesses than in makeup businesses. The main routes by which practitioners found jobs were Internet job sites and acquaintances. In addition, experience was the first consideration in hiring employees. 2. Those in high positions had less intention of employing students who had received NCS education, than those in lower positions. Intention to employ NCS graduates was high in businesses that found their employees through Internet job sites, vocational training institutes, acquaintances, or colleagues. Nail art workers prioritized NCS educational units in the following order: nail care, nail shop hygiene, gel nails, cosmetic nail removal, and tips/wraps. Makeup workers had the following priorities: basic makeup, wedding makeup, makeup shop safety, and hygiene management. They also mentioned basic occupational skills such as communication skills, interpersonal skills, and problem solving skills. Moreover, the new national licensing system was found to reflect competency in the most important skill sets.

• 한국의류산업학회지
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• 제8권1호
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• pp.25-33
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• 2006

As the cultures of the world are getting diverse and plural, many trials to find their own unique culture of their own national and racial characteristics are made where fashion and traditional culture is used as good materials; in Korea, this trend is also studied by many authors. To achieve this goal, this study recognized the importance of tourism industry by inviting hosting of international event like '2005 APEC Summit Conference and Economical Ministers' Conference', and invented a uniform design that can make identification in the world market including Korea 'Gust' and 'Emotion' in developing uniforms for employees of regular traditional restaurant or hotels that contribute to tourism industry. As a material of this study from this perspective, Soo Bok pattern among many other Korean traditional patterns were chosen, and used them to design uniforms by applying diverse expressions methods through modernization task. This study tried to suggest ideas in creating new designs with a modeling sense of our people, by emphasizing on tradition motive through analysis of conditions and problem regarding the current uniforms worn in traditional restaurants. The development of uniform that modernly reinterprets traditional patterns and design that uses tradition on modern design shows endless possibility of development of our uniform, and even shows the possibility of mixture between tradition and modernity. By applying traditional beauty not only in traditional restaurants but also in many places and businesses that foreigners frequently visit can allow to spread the excellency our culture; and the Korean uniform can be successful in the international market as Korean will have pride in our tradition by wearing this new uniform.

• 패션비즈니스
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• 제26권4호
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• pp.123-135
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• 2022

In Korea, business guidelines for nurturing professional manpower in the cosmetic industry are insufficient despite the implementation of legislation and certification system for customized cosmetics. Therefore, in this study, guideline design for customized cosmetics businesses was studied. As a research method, literature on domestic and foreign market conditions and cases of each business type of the customized cosmetics market were analyzed. In addition, a focus group interview was conducted on the guidelines by creating a group of professionals and employees in the customized cosmetics industry. As a result, it was found that the guidelines for individual business owners of customized cosmetics were institutionalized into 4 types, and essential information needed for introduction of the customized cosmetics into the market and information needed for general practice should be provided. It is expected that this study will be developed as a guideline that can guide the growth of the cosmetic industry and the vitalization of the customized cosmetics business in the future.

• 유통과학연구
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• 제14권3호
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• pp.93-101
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• 2016

Purpose - Due to the heavy reliance on the human dependence, several factors such as attitude, behavior, emotional status and the quality of the service by the employees have been a decisive effect on the existence of a business in service industry. This study made use of the cases from the beauty salons in Korea, and tried to find out the meaningful results with following purposes. The purpose of this study is to find out the effects of psychological ownership with focusing on the employees in service industry. Therefore, this study is based on the literature reviews in the fields of psychological ownership, regulatory focus, and customer satisfaction. In particular, this study focuses on the regulatory focus with two parts. The two parts are composed of the promotion focus and prevention focus. Also, the relationship between the regulatory focus on employee and customer satisfaction was identified through empirical study. Mediating effects of regulatory focus were also studied, that is, the regulatory focus was on the relationship between psychological ownership and customer satisfaction. In conclusion, practical and intellectual implications were discussed for the growth and development in service industry. Research design, data & methodology - The survey for this study was conducted from November 15th to December 15th in 2015. The same amount of survey was given to both, the service providers and customers. For both of them, such as the service providers and customers, 260 questionnaires were distributed to them in total. After excluding the missing and unreliable responses for the exact analysis and process, 250 responses were collected and used in the research analysis. This study conducted a survey questionnaires, and the confirmatory analysis was used for the reliability and validity in this study. SPSS & AMOS programs were used for the analysis. Results - The first variable that was looked at from this study is the psychological ownership. The psychological ownership had positive effects on the performance both in improving focus and prevention focus. It indicates that this study supports the results from the previous studies. Second, the effects on the performance in improving focus and prevention focus for customer satisfaction were studied. As a result, the performance in improving focus had positive effect on customer satisfaction, but prevention focus did not have any positive effect. Third, this study looked at the mediating effect of regulatory focus on the relationship between the psychological ownership and the customer satisfaction, and only partly, they had positive effects on customer satisfaction. Conclusions - The results of this study showed that the psychological ownership has positive effects on regulatory focus both in performance improving focus and prevention focus. However, the mediating effects had partial positive effects on customer satisfaction and these results indicate that the service enterprises should focus on the employees' psychological ownership in order to maximize the customers' satisfaction.

• 벤처창업연구
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• 제16권6호
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• pp.197-211
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• 2021

서비스산업은 종류가 다양해지고 서비스 기업의 규모도 크게 향상되고 있다. 이러한 현상은 경제성장과 기술발전으로 인해 소비자 요구가 다양화되어 새로운 서비스에 대한 수요가 창출되었으며, 서비스산업이 성숙하고 글로벌 경쟁 양상으로 기업 간의 경쟁이 심화하여 규모의 경제를 활용한 경쟁력 향상이 요구되기 때문이라고 할 수 있다. 미용 서비스업체의 경영자는 다양하고 급변하는 환경에 빠르게 대응하여 조직성과와 기업의 목표인 경영성과를 달성하기 위하여 기업가정신이 다양한 성과변수에 미치는 영향에 관한 연구가 필요하다. 본 연구는 경영자의 기업가정신이 조직성과인 고객지향성과 고객만족, 경영성과인 재무적 성과 간의 관계에서 영향을 미치는 관계를 실증 분석하기 위한 목적으로 수행되었다. 이러한 연구의 검증을 위해 설문의 구성은 한 업체에 사업주용 설문지 1부, 종업원용 설문지 2부, 고객용 설문지 2부로 구성하였다. 설문지는 총 400개 업체에 배포하여 340개 업체의 설문지를 회수하였으며, 회수된 설문지 중 불성실 응답의 설문지 37개 업체의 설문을 제외한 303개의 업체를 표본으로 가설검증에 활용하였다. 본 연구결과를 요약하면 다음과 같다. 첫째, 기업가정신이 고객지향성에 정(+)의 영향을 나타내어 가설이 지지가 되었다. 둘째, 고객지향성이 고객만족에 정(+)의 영향을 나타내어 가설이 지지가 되었다. 셋째, 고객만족이 재무적 성과에 정(+)의 영향을 나타내어 가설이 지지가 되었다. 넷째, 기업가정신은 고객지향성을 통해 고객만족에 영향을 미치고, 고객만족은 재무적 성과에 영향을 미치는 것으로 나타났다. 이는 기업가정신과 고객만족 간의 고객지향성이 완전매개하며, 고객지향성과 재무적 성과에 고객만족이 완전매개하는 것으로 나타났다. 기업가정신과 경영성과 간의 관계에서 개인 수준의 성과인 종업원들의 행동과 태도를 개선되고 이러한 변화는 조직 수준의 성과인 고객만족이 향상되는 것으로 나타났다. 이는 고객에게 서비스를 제공하는 과정에서부터 고객과 빈번한 접촉이 이루어진다. 서비스접점에서 종업원의 역할이 중요하고 서비스구매에 영향을 미친다. 서비스접점에서 고객을 대면하는 종업원은 고객과의 관계를 지속적으로 유지해주는 결정적 요인으로 작용한다. 미용 서비스업체 내에서는 종사자들 간에 고객지향적 환경을 조성해줄 필요가 있다. 고객지향적인 기업이나 종업원이 고객의 욕구를 예측하고 우수한 가치를 가진 제품 또는 서비스를 제공함으로써 고객에게 더 큰 만족을 끌어내 경쟁우위를 점할 수 있다는 것을 시사한다. 또한, 고객만족은 경영성과인 재무적 경영성과 측면의 관계가 있다는 것을 밝혔다. 따라서 미용 서비스업체의 경영자가 경쟁력확보와 성과향상을 위해 기업가정신이 중요한 요소임을 시사한다.

• 복식
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• 제60권3호
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• pp.56-65
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• 2010

It is time to create an image of Korea that uniquely defines and represents the nation to the world, by incorporating Korean traditions with the cultural industry. To this end, it is important to see the beauty of Korean tradition from an academic perspective and further explore its utility from an industrial viewpoint. This study is intended to design uniforms for employees in Korean restaurants at hotels or docents in Korean-styled museums. In doing so, we eyed on Baeja, a Korean traditional vest as the cultural archetype, and created cultural products. As our archetype, we chose two pieces of Baeja : one excavated from the tomb of Suryun Sim (1534-1589) which is displayed in the Gyeonggi Provincial Museum, and the other from Byeon of the Jeonju Lee family (1636-1731) in Suk Joo-Sun Memorial Museum at Dankook University. We also adopted Dapho with a Korean traditional vest with long length. Based on these cultural archetypes, seven products were developed. With the traditional food and way of living in Korea being more and more recognized in the global stage, it would be continuous creation and development of cultural contents with history and story rooted in the cultural heritage of the nation that could enrich our culture by bringing traditions back to the modern days to incorporate the past into the present. It is important to restore traditions when developing cultural products. However, it is also critical to commercialize ideas with stoη and creativity in the market for cultural products.