• 한국IT서비스학회:학술대회논문집
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• 2006.11a
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• pp.271-278
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• 2006

IT 조직의 활동에 대한 성과 평가는 과거 재무적인 평가방법이 주를 이루었으나 최근에는 정보시스템 기능과 활동 주체가 다양해짐에 따라 재무적인 접근방법과 함께 새로운 평가 방법 및 기준에 대한 연구가 진행되고 있다. 특히 균형 성과표 (Balanced Scorecard: BSC) 개념을 IT 활동 평가에 적용한 IT-BSC에 대한 연구도 이루어지고 있다. 그러나 정보시스템과 기업전략과의 관계에 대한 규명이나, 다양한 IT 성과측정지표들간의 연계성을 측정하는 연구는 이루어지고 있지 않은 실정이다. 이에 본 본 연구에서는 IT 조직의 성과평가를 위한 핵심성공요인(CSF)과 핵심성과지표(KPI)를 도출하고, 도출된 지표간의 인과관계를 검증하고자 한다. 본 연구의 결과로 도출된 영역과 지표들은 각 산업영역에서 IT 조직의 성과를 측정할 때 참고하고 적용할 수 있는 효과적인 지침으로 활용될 수 있다는 데에 연구의 의미를 둘 수 있다.

• 한국경영정보학회:학술대회논문집
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• 2008.06a
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• pp.745-754
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• 2008

현대사회에서 정보기술의 급격한 발전은 사회전반에 걸쳐 큰 영향을 미치고 있으며, 이러한 변화 속에서 국민에게 보다 편리하고 효율적인 행정서비스를 제공하려는 정부의 노력도 끊임없이 진행되고 있다. 전자정부 11대 중점과제의 하나인 "4대 사회보험 정보연계시스템 구축" 사업은 2002년부터 운영 중에 있으나, 정보연계사업 고유의 성과를 평가하는 체계가 마련되어 있지 못한 실정이다. 평가체제의 미비는 사업목표의 객관적인 달성정도를 파악할 수 없을뿐 아니라 향후 달성목표치 설정을 위한 기준선정이 불가능하며, 나아가 대국민 서비스의 질적 향상을 극대화 하는데 필요한 객관적인 자료의 부재로 이어진다. 본 연구는 4대 사회보험 정보연계시스템이 구축목표에 부합되게 운영되고 있는지를 평가하는 지표가 필요하며, 그 필요성에 따라 IT조직 및 기술에 관한 성과평가기법인 IT-BSC 성과평가모델을 활용하여 4대 사회보험 정보연계시스템의 특성에 최적화된 성과평가모델을 제안하고자 한다. 제안된 성과평가모델는 4대 사회보험 정보연계시스템의 성과평가지표로 활용됨으로써 향후 운영방향설정 및 목표달성도 측정의 주요한 정보로 활용될 것이다.

• Proceedings of the KSR Conference
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• 2008.06a
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• pp.2387-2392
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• 2008

Nowadays, BSC system has been adopted all over the world as an important tool for organizational performance management. However, despite its merits and contribution for/to the organizational performance management, it is often reported that this system has some problems and limitations in several aspects. The purpose of this article is to depict the usefulness of BSC as well as its limitations, and suggest some direction for enhancing its effectiveness. To attain this purpose, several aspects of current BSC system are analyzed through case study, and through questionnaire when necessary, focusing on the Railroad-related Organizations.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2001.10a
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• pp.403-406
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• 2001

eBusiness 환경속에서 기업들의 주요한 관심사는 eSCM 통합을 통한 경쟁력 획득에 있다. 파트너쉽에 기반한 성공적인 eSCM 통합을 이루고, 궁극적으로는 고객 만족을 달성하기 위해서는 eSCM에 대한 참여 기업 간 공동 성과 측정 시스템을 만들고, 이를 통해 공급사슬 통합에 관련된 비용/효과에 대해 명확하게 이해하도록 하는 것이 핵심이다. 이러한 참여 기업들 사이의 공동의 성과 측정시스템을 활용하기 위해서는 재무적 그리고 비재무적 성과 사이의 균형을 성취하기 위한 강력한 도구인 Balanced Scorecard와 eSCM의 연계에 기반한 드릴다운(drill-down) 방식의 성과 측정을 통해 공급사슬의 다른 수준에 대한 성과 측정이 이루어져야 한다. 본 연구에서는 BSC와 eSCM의 연계를 위해 BSC를 eSCM관점에서 재정립하고, 드릴다운(drill-down)방식에 기반한 eSCM 성과 측정 시스템 활용을 위한 기본 틀을 제시하고자 한다.

• The Journal of Information Systems
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• v.20 no.3
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• pp.25-40
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• 2011

Small and Medium sized hospitals are exposed to severe managerial environments recently. Around 8.0% of the hospitals are bankrupted every year. The adverse managerial environment does not only come from external factors such as patients' preference for larger hospitals, regulations on the medical charges; more serious problems come from the way the medium and small sized hospitals deal with those exogenous changes including lack of management skills, lack of change management skills, lack of managerial decision support systems, etc. This paper aims to support managers to make decisions regarding the exogenous changes. This paper can be interpreted as an attempt of a merge of the two techniques; BSC and system dynamics. Starting with a BSC system, the development of a system dynamics model can take advantages of the BSC information.

• Management & Information Systems Review
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• v.29 no.3
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• pp.97-121
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• 2010

Many enterprises introduce CRM as a new process accessible to customers. And BSC forces managers to focus on balanced measures of business performance that are most critical. The purpose of this study is to find out the determinants of CRM adoption through the analysis which examine the relationship among the key success factors, and business performance using the BSC perspective. This study also gives the suggestion for the effective CRM implementation in the korean companies. This study has been conducted using the data collected from 115 companies implementing CRM. By analyses of the questionnaires, empirical results shows that the implementation of CRM has positive effect on business performance with 4 perspectives of BSC. The contribution of this study is that it provides a conceptual framework and empirical evidence of the causal relationship between key success factors, and business performance with 4 perspectives of BSC concept. This study showed that more consideration are essential to obtain balanced business performance for companies with CRM adoption plan.

• Asia pacific journal of information systems
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• v.19 no.3
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• pp.151-179
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• 2009

The purpose of this study is to make an empirical analysis on the factors affecting the intention for the continuous use of the BSC system, which has been recently spread in the public sector. Because the object of acceptance is the performance management system based on BSC (Balanced Scorecard) implemented in the form of information systems, this study proposes a research model by applying TAM (Technology Acceptance Model). Independent variables are factors affecting the acceptance of BSC system such as training, communication, IS support, CEO support and personal innovativeness, and we examine their effects on the dependent variable, namely, intention on continuous use via mediating variables: perceived usefulness and perceived ease of use. A questionnaire survey was conducted with public institutions(firms) that had introduced and were operating the BSC system; 264 valid questionnaires are adopted. Collected data are analyzed using SPSS 16.0 and AMOS 7.0. Results of reliability test show that all analyzed data are reliable. In validity test, one item regarding communication was excluded; 9 latent variables and 34 observed variables are used in the final analysis. Based on the results of the hypothesis test through path analysis using a structural equation model, 10 out of 16 hypotheses are accepted. Factors affecting perceived usefulness are training and IS(Information System) support. The analysis results indicate that perceived ease of use is mainly affected by IS support, CEO support, and personal innovativeness among the factors related to the acceptance of the BSC system. This suggests that, contrary to the expectation that the BSC system may be used without difficulty, the management's active support is required in order to attain expected improvement in productivity and work efficiency. This was also pointed out in case studies on the construction of the BSC system in public sectors. On the other hand, perceived ease of use is found to affect perceived usefulness. This supports the results of previous researches on TAM. Perceived ease of use and perceived usefulness are found to affect the attitude towards the use of the system. The intention on continuous use is affected more by perceived usefulness than by the attitude towards the use of system. This result supports the results of previous researches on TAM, showing that the BSC system is utilized substantially in worksites. This study is considered meaningful in that it was actually performed on users at public institutions(firms) that had introduced the BSC system and that it empirically tested hypotheses on the acceptance of the BSC system by applying TAM to the research model.

• Proceedings of the Korean Society for Emotion and Sensibility Conference
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• 2003.11a
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• pp.1241-1242
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• 2003

본 연구는 Usability의 투자 성과관리(ROI: Return On Investment)를 위한 균형성과지표(BSC: Balanced ScoreCard) 관점에서의 Framework 개발을 목표로 한다. 2000년 이후 Usability에 대한 투자 규모는 높은 증가세를 유지해 왔으나 대규모 투자가 진전되는 가운데 Usability투자의 수익성을 어떻게 확보하고, 그 효과(Effectiveness)는 어떻게 측정할 것인가 하는 문제는 상대적으로 관심을 끌지 못하고 있다. Usability 투자에 대한 시스템적 성과관리를 위해 개발된 Usability BSC Framework은 BSC의 4가지 관점에서 Usability 투자성과관리에 대한 변형된 관점의 모델을 제안한다.

• The Journal of the Korea Contents Association
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• v.11 no.7
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• pp.426-436
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• 2011

In the past, ERP had been applied to large company mainly, but recently, in order to exist from global business environment, most of smaller businesses are using or planing to introduce ERP. However, introduction of ERP requires considerable expense and effort, before ERP come into being, it is needed to measure the expense of introducing and the outcome expected. Previous analytical frameworks (according to introduction of ERP) have been focused on measuring improvement of performance by introducing ERP. This study carries out a survey on priority analysis of information system with small businesses which produce displayer parts. To derive the user's priorities which have been disregarded beside the improvement of performance on information system, this study rearranges the analysis indices by using BSC model and it analyzes the priorities of importance according to the stakeholder(manager group, middle manager group, worker group) by using ANP method.

• Information Systems Review
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• v.22 no.2
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• pp.53-76
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• 2020

This article is an exploratory empirical study on the introduction of the Electronic Shelf Labels (ESL) system, which is spreading to offline stores as a new price information system for retail stores in Korea. In order to conduct this study, eight measurement items were derived from the IT-BSC perspective as performance factors, and the AHP technique was used as a method for relative evaluation of priorities among the items. The survey, which was conducted for about 1 year and 6 months, examined changes in store employees' perceptions of performance factors before and after the introduction of the ESL system. The results showed that there were differences in high priority items between before and after introduction. This study suggests academic implications in that the AHP technique is used to measure the change in the perception of post-performance and expectation factors for products and services, and this study also suggests practical implications by raising the need for continuous improvement of products and services for customer value propositions that change with the maturity of the experience.