• 제목/요약/키워드: After-sales service

검색결과 149건 처리시간 0.024초

충남지방(忠南地方) 초중고(初中高) 학동(學童)들의 지체부자유(肢體不自由)에 관(關)한 조사(調査) (A Research on Crippled Schoolchildren in Chungnam Area)

  • 권장원
    • Journal of Preventive Medicine and Public Health
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    • 제14권1호
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    • pp.13-22
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    • 1981
  • A study was conducted to provide comprehensive information on epidemiological state of crippled schoolchildren in Chungnam area from November 23,1979 to June 19,1980. In this study, two step survey was conducted upon whole primary, middle and high school, and subsequent selected 537 cases in total 3,063 crippled children. The results obstained are as follows; 1. The prevalence rate of orthopedic defect children was 3.7 per 1,000 and dominant male as 6:4. 2. It was relatively higher the school grade and prevalence rate more increased. Prevalence rate was highest in high school as 4.7 per 1,000, middle in middle school as 4.4 per 1,000 and lowest in primary school as 3.1 per 1,000. 3. The most predominant group was $15{\sim}19$ age as 52.9 percent. 4. The most common job of their parent was agriculture as 52.9 percent and next job sales and service. Economic state of Cripple's parent have revealed no particular difference. 5. In a family, the most common incidence rate was first children in both sex and decreased by ordered sibling. 6. Poliomyelitis was the most common cause as 71.5 percent and next cerebral palsy 11.9 percent. 7. The most common affected site was lower extremity (Right: 42.3%, Left: 35.5%) and next upper extremity. Right was more dominant as 55 : 45. 8. Intelligence was decresed in cerebral palsy predominantly than other cause of defect, including poliomyelitis. 9. For the treatment of their condition at onset of illness, crippled children was utilized private clinic and herb medicine, but was changed tendency of treatment as acupucture and moxibustion after diagnosis of cause of defect.

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순차분석을 활용한 베이비붐 세대의 직업이동 분석 (A Study on Baby Boomer's Job Mobility using Sequential Analysis)

  • 임정연;이영민
    • 한국콘텐츠학회논문지
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    • 제15권3호
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    • pp.146-159
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    • 2015
  • 본 연구의 목적은 순차분석방법(Sequential analysis)을 적용하여 한국 베이비붐 세대 근로자의 최근 15년 동안의 직업이동 패턴과 유형의 특징을 탐색하는데 있다. 이러한 탐색은 한국 근로자의 후기 경력패턴을 확인함으로써 효과적인 퇴직 지원 전략을 탐색하는데 중요한 시사점을 줄 수 있을 것으로 생각된다. 특히, 본 연구에서는 근로자의 직업이동 유형과 빈도분석, 직업별 변환확률분석, 유의도검사 등을 활용하여 근로자 직업이동 간의 관계를 제시하였다. 분석을 위해 노동패널의 15년차 직업력 자료를 활용하였다. 연구결과는 다음과 같다. 첫째, 베이비붐 세대 남성 근로자는 전문가 및 준전문가의 비중에 비해 단순 기술 기능 조립직의 종사자와 농업임업 및 어업 숙련종사자의 비중이 높아지는 특성을 보였다. 둘째, 베이비붐 여성근로자의 서비스종사자, 판매종사자, 기능 종사자 및 단순노무 근로비중이 상당히 높은 특성을 보였다. 이러한 특징은 베이비붐 세대가 퇴직 후 귀농을 선택하거나, 단순노무직과 같은 낮은 일자리로의 직업이동을 하고 있음을 시사한다. 연구 결과를 토대로 다양한 형태의 전직 및 퇴직지원 서비스가 필요함을 제안하였다.

IMF 환경하에서 CALS/EC를 통한 중소기업 물류경영 전략 (The Strategies of Logistics Management for SMEs through CALS/EC under the Circumstance supervised by IMF)

  • 구근완;김창균
    • 유통과학연구
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    • 제1권1호
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    • pp.1-24
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    • 1999
  • CALS/EC is about doing business electronically. It is based on the electronic processing and transmission of data, including text, sound and video. It encompasses many diverse activities including electronic trading of goods and services, online delivery of digital content, electronic fund transfers, electronic share trading, electronic bills of lading, commercial auctions, collaborative design and engineering, online sourcing, public procuremet, direct consumer marketing, and after-sales service. It involves both products(e.g. consumer goods, specialised medical equipment) and services(e.g. information services, financial and legal services); traditional activities(e.g. healthcare, education) and new activities (e.g. virtual malls). CALS/EC will be emerging to replace and substitute the role of the conventional market. By changing and eliminating some processes of the transactions, the electronic market and the electronic commerce will redistribute the power and hence the benefits of the market activities. Traditional way of doing business may enter into the new electronic market because the role and function of trust and established reputation will be reinforced in the electronic market. The CALS/EC through the Internet has been in the spotlight in the shopping behavior of the consumers. Accordingly Corporates are trying to adapt themselves to those rapidly changing environments being affected by the Internet. Among others, particularly to be noted is the CALS/EC between corporations and consumers whose potential growth can be considered very substantial. This report, focusing on the introduction of CALS/EC for the logistics of SMEs, will allow us to prepare more efficiently for the coming 21st Century. It is obvious that CALS/EC is fast becoming the useful way of exchanging not only information but products in business between firm-to-firm and firm-to-customer.

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중소기업 물류경영 정보화를 위한 CALS/EC 전략 (The Strategies of Logistics Management for SMEs through CALS/EC)

  • 김창균
    • 통상정보연구
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    • 제1권1호
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    • pp.179-201
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    • 1999
  • 물류의 흐름을 배제한 CALS/EC는 있을 수 없다. CALS/EC에서도 거래의 최종단계는 고객이 요구하는 상품 또는 서비스를 전달하는 것이기 때문이다. CALS/EC를 이용한 물류정보화가 물류 문제 해결에 도움을 줄 수 있고, 전자상거래의 활성화를 가로막는 물류 문제를 분석하기 위해 새로운 환경에서의 물류 요구의 변화를 분석하였다. 전자상거래와 물류정보화 활성화와 관련하여, 전자상거래 등 산업활동의 정보화 추이를 고려한 물류체계의 고도화, 산업전반의 물류정보화 촉진을 위한 법 제도의 개선, 물류산업전반의 경쟁력 제고를 위한 규제개혁 추진, 전자상거래 활성화률 위한 통관체제의 개선 등이 필요하다.

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피아노 연주자의 연주복 구매행동과 디자인 선호도 (Performance Dress Purchasing Behavior and Design Preference of Pianists)

  • 이수정;이지연;박명자
    • 한국의상디자인학회지
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    • 제9권3호
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    • pp.115-132
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    • 2007
  • The purpose of this research is that to study of musical performer's purchasing behavior, satisfaction and design preference, and to give the information for better performance costume market based on that result. The target for the survey is limited only for above 4th grade female students and have experienced more than three times of performances. Total 364 questionnaires are used for this research. The SPSS was used for the analysis. The results were, first, in the survey of place of purchasing, specialty shop for musical performance shop was the most. The most group for the budget that they spent was under 100,000 Won. Rational price for costume would be 150,000-300,000 Won. Most people purchase costume before 2 weeks and compare 3-4 stores mostly. There were not many complaints about being comfort for costume itself. The preference for costume was different depends on not only scale of performance but also whether solo, duet or trio or more. Also harmony with other person costume was most consideration factor when they perform duet or more. For the choice of shop factor following were considered the most important; various selections, kindness of sales persons and possibility for trying various costumes. However, locations of shop or delivery service were not important relatively. For the choice of costume factor, design color, comfort and functionality were considered the most important but price, quality and decoration were not. For 'the satisfaction after purchase costume' factor, people's opinions, best appearance on the stage and meeting image with themselves were considered the most important. Second, on the subject for 'design preference of costume based on type of performance', people chose different color of dress depends on what types of performance. In case of solo, they prefer vivid primary color; in case of trio or more, they prefer black; in case of duet, they prefer pastel tone. As for preference of sleeve design, all of them prefer non-sleeve type.

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야전운용제원을 활용한 지상무기체계 RAM 분석 절차 및 사례연구 (A Study on Process and Case of RAM Analysis in Ground Weapon System Using Field-Data)

  • 박경미
    • 한국산학기술학회논문지
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    • 제20권5호
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    • pp.485-491
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    • 2019
  • 본 논문은 현재 육군에 운용 중인 지상 무기체계의 데이터를 활용하여 RAM 분석을 수행하기 위한 RAM 분석 절차 및 적용 사례에 관한 연구이다. 효과적인 RAM 분석을 위해 데이터 수집, 데이터 정제 및 보정, RAM 분석 절차를 제안한다. RAM 분석은 기품원에서 개발한 RAM 목표값 검증 및 평가체계로 분석을 수행하였다. 본 연구를 수행하기 위하여 국내 지상 무기체계의 운영 및 정비 개념, 관련 규정 및 최근 근거, 개발 업체의 AS 데이터 등을 활용하여 연구의 객관성과 신뢰성을 제고하였다. RAM 분석 결과값은 2015년과 2018년을 비교하여 추세를 파악하고, RAM 분석 결과값과 개발 단계에서 RAM 목표값을 비교하여 개발 값과 실측값의 차이를 확인한다. 결과값은 실제 운용 및 정비 전문가를 통하여 제안한 방법이 가능한 것을 입증하였다. 또한 본 연구결과는 향후 지상 무기체계의 RAM 목표값 설정에서부터 평가까지 중요한 기초 자료로 활용할 수 있을 것이다.

The role of corporate image and privacy concerns in adopting online travel services

  • Tapanainen, Tommi;Nguyen, Thi Thanh Hai;Dao, Kien Trung
    • 한국정보시스템학회지:정보시스템연구
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    • 제28권3호
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    • pp.1-23
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    • 2019
  • Purpose This study examines the role of corporate image and privacy concerns in intention to use of online travel services using data from Vietnam. Design/methodology/approach The data collection was implemented to a student sample at the Foreign Trade University in Hanoi, which has a high concentration of young people who are interested in online travel in Vietnam. The paper based questionnaire was directly delivered to the respondents. After sorting to eliminate unfit samples, the number of responses was 541, which exceeds 500, the minimum number typically required. To test the hypotheses, we applied structural equation modeling (SEM) and Confirmatory Factor Analysis (CFA) was used to evaluate the reliability and validity of constructs in the model. We also used direct, indirect and total effect coefficient to evaluate the total impact of factors on the intention to use online services. Findings This study found that corporate image is positively associated to intention to use online services. It found a link between corporate image and privacy concerns, which suggests another way for firms to address their customers' privacy concerns; corporate image, which has received great attention in traditional offline sales channels, but not in online services, should receive higher attention in IS research. Online travel businesses, besides increasing ease of use, perceived usefulness and trust in their services, should focus on build a reliable corporate image, which can not only promote the service use but also help to eliminate users' the privacy concerns.

Association between lone work and self-rated health status: using the 5th Korean Working Conditions Survey

  • Eunseun Han;Ui-Jin Kim;Yongho Lee;Sanghyuk Lee;Seunghon Ham;Wanhyung Lee;Won-Jun Choi;Seong-Kyu Kang
    • Annals of Occupational and Environmental Medicine
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    • 제35권
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    • pp.29.1-29.10
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    • 2023
  • Background: Lone workers are generally defined as individuals who work alone without supervision, including self-employed people. While lone workers are considered a vulnerable group in some countries, there is a lack of research on their health status in domestic studies. Globally, the number of lone workers has been increasing, and this trend has been further accelerated since the coronavirus disease 2019 (COVID-19) pandemic with the rise of remote work. Methods: The study analyzed data from 44,281 participants, excluding unpaid family workers, soldiers, and those with missing data. Lone workers were defined as individuals who reported having no colleagues with the same job at their current workplace. Self-rated health status was categorized as "good" or "poor." Results: This study found a statistically significant higher number of lone workers among women compare to men. The largest occupational category for lone workers was service and sales workers, followed by agriculture and fisheries workers. A majority of non-lone workers reported working 40 hours or less per week, while the majority of lone workers reported working 53 hours or more per week. In addition, lone workers had significantly poorer health status evaluations compared to non-lone workers (odds ratio: 1.297; 95% confidence interval: 1.165-1.444). Conclusions: Further research is needed to investigate the causal relationship between lone work and health, using data collected after the COVID-19 pandemic.

Association between unpredictable work schedule and work-family conflict in Korea

  • Sang Moon Choi;Chan Woo Kim;Hyoung Ouk Park;Yong Tae Park
    • Annals of Occupational and Environmental Medicine
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    • 제35권
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    • pp.46.1-46.12
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    • 2023
  • Background: As unpredictable work schedule (UWS) has increased worldwide, various studies have been conducted on the resulting health effects on workers. However, research on the effect of UWS on workers' well-being in Korea is still insufficient. This study aimed to investigate the relationship between UWS and work-family conflict (WFC) using 6th Korean Working Conditions Survey (KWCS). Methods: Both UWS and WFC were measured using self-reported questionnaires, using data from the 6th KWCS conducted between 2020 and 2021, including 31,859 participants. UWS was measured by questions regarding the frequency of changes in work schedules and limited advanced notice. WFC was measured by questions regarding work to family and family to work conflicts. Logistic regression analysis was conducted to investigate the association between UWS and WFC. Results: The prevalence of UWS was higher among men, those under 40 years old, service and sales workers and blue-collar workers, and those with higher salaries. Workplace size also influenced UWS prevalence, with smaller workplaces (less than 50 employees) showing a higher prevalence. The odds ratio (OR) for WFC was significantly higher in workers with UWS compared to workers without UWS after adjusting for gender, age, marital status, occupation, salary, education, weekly working hours, shift work, company size, and having a child under the age of 18 years, employment status (OR: 3.71; 95% confidence interval: 3.23-4.25). Conclusions: The analysis of nationwide data revealed that UWS interferes with workers' performance of family roles, which can lead to WFC. Our findings suggest that it is crucial to implement policies to address unfair work schedule management, promoting a healthier work-life balance and fostering a conducive environment for family responsibilities.

도입주체에 따른 인터넷경로의 도입효과 (The Impact of the Internet Channel Introduction Depending on the Ownership of the Internet Channel)

  • 유원상
    • 마케팅과학연구
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    • 제19권1호
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    • pp.37-46
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    • 2009
  • The Census Bureau of the Department of Commerce announced in May 2008 that U.S. retail e-commerce sales for 2006 reached $ 107 billion, up from $ 87 billion in 2005 - an increase of 22 percent. From 2001 to 2006, retail e-sales increased at an average annual growth rate of 25.4 percent. The explosive growth of E-Commerce has caused profound changes in marketing channel relationships and structures in many industries. Despite the great potential implications for both academicians and practitioners, there still exists a great deal of uncertainty about the impact of the Internet channel introduction on distribution channel management. The purpose of this study is to investigate how the ownership of the new Internet channel affects the existing channel members and consumers. To explore the above research questions, this study conducts well-controlled mathematical experiments to isolate the impact of the Internet channel by comparing before and after the Internet channel entry. The model consists of a monopolist manufacturer selling its product through a channel system including one independent physical store before the entry of an Internet store. The addition of the Internet store to this channel system results in a mixed channel comprised of two different types of channels. The new Internet store can be launched by the independent physical store such as Bestbuy. In this case, the physical retailer coordinates the two types of stores to maximize the joint profits from the two stores. The Internet store also can be introduced by an independent Internet retailer such as Amazon. In this case, a retail level competition occurs between the two types of stores. Although the manufacturer sells only one product, consumers view each product-outlet pair as a unique offering. Thus, the introduction of the Internet channel provides two product offerings for consumers. The channel structures analyzed in this study are illustrated in Fig.1. It is assumed that the manufacturer plays as a Stackelberg leader maximizing its own profits with the foresight of the independent retailer's optimal responses as typically assumed in previous analytical channel studies. As a Stackelberg follower, the independent physical retailer or independent Internet retailer maximizes its own profits, conditional on the manufacturer's wholesale price. The price competition between two the independent retailers is assumed to be a Bertrand Nash game. For simplicity, the marginal cost is set at zero, as typically assumed in this type of study. In order to explore the research questions above, this study develops a game theoretic model that possesses the following three key characteristics. First, the model explicitly captures the fact that an Internet channel and a physical store exist in two independent dimensions (one in physical space and the other in cyber space). This enables this model to demonstrate that the effect of adding an Internet store is different from that of adding another physical store. Second, the model reflects the fact that consumers are heterogeneous in their preferences for using a physical store and for using an Internet channel. Third, the model captures the vertical strategic interactions between an upstream manufacturer and a downstream retailer, making it possible to analyze the channel structure issues discussed in this paper. Although numerous previous models capture this vertical dimension of marketing channels, none simultaneously incorporates the three characteristics reflected in this model. The analysis results are summarized in Table 1. When the new Internet channel is introduced by the existing physical retailer and the retailer coordinates both types of stores to maximize the joint profits from the both stores, retail prices increase due to a combination of the coordination of the retail prices and the wider market coverage. The quantity sold does not significantly increase despite the wider market coverage, because the excessively high retail prices alleviate the market coverage effect to a degree. Interestingly, the coordinated total retail profits are lower than the combined retail profits of two competing independent retailers. This implies that when a physical retailer opens an Internet channel, the retailers could be better off managing the two channels separately rather than coordinating them, unless they have the foresight of the manufacturer's pricing behavior. It is also found that the introduction of an Internet channel affects the power balance of the channel. The retail competition is strong when an independent Internet store joins a channel with an independent physical retailer. This implies that each retailer in this structure has weak channel power. Due to intense retail competition, the manufacturer uses its channel power to increase its wholesale price to extract more profits from the total channel profit. However, the retailers cannot increase retail prices accordingly because of the intense retail level competition, leading to lower channel power. In this case, consumer welfare increases due to the wider market coverage and lower retail prices caused by the retail competition. The model employed for this study is not designed to capture all the characteristics of the Internet channel. The theoretical model in this study can also be applied for any stores that are not geographically constrained such as TV home shopping or catalog sales via mail. The reasons the model in this study is names as "Internet" are as follows: first, the most representative example of the stores that are not geographically constrained is the Internet. Second, catalog sales usually determine the target markets using the pre-specified mailing lists. In this aspect, the model used in this study is closer to the Internet than catalog sales. However, it would be a desirable future research direction to mathematically and theoretically distinguish the core differences among the stores that are not geographically constrained. The model is simplified by a set of assumptions to obtain mathematical traceability. First, this study assumes the price is the only strategic tool for competition. In the real world, however, various marketing variables can be used for competition. Therefore, a more realistic model can be designed if a model incorporates other various marketing variables such as service levels or operation costs. Second, this study assumes the market with one monopoly manufacturer. Therefore, the results from this study should be carefully interpreted considering this limitation. Future research could extend this limitation by introducing manufacturer level competition. Finally, some of the results are drawn from the assumption that the monopoly manufacturer is the Stackelberg leader. Although this is a standard assumption among game theoretic studies of this kind, we could gain deeper understanding and generalize our findings beyond this assumption if the model is analyzed by different game rules.

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