• Title/Summary/Keyword: After service(A/S)

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Charging and Revenue Estimation for the WiMAX System

  • Lee, Hoon
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.34 no.3B
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    • pp.288-303
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    • 2009
  • In the near future it is foreseen that a genuine multimedia service over the WiMAX system is provided in a worldwide manner by exploiting the QoS technologies introduced in the wireless and wired broadband network. In this work we propose a pricing scheme for the multimedia service over the generic WiMAX system that supports a full QoS functionality. We assume real-time services such as the voice and video as well as the nonreal-time service such as the conventional high-speed data, and we propose a pricing and charging scheme for those services by investigating the inherent characteristics of those services and the multiple-class of QoS-service provided to them. After that we propose a method to compute expected revenue that is obtained from the WiMAX system by using an analytic method to estimate the usage of the bandwidth resources for the different class of services. Via numerical experiment, we verify the implication of the work.

A Study on the inhabitants' Satisfaction Degree in the Defect-Management system (공동주택 하자처리과정에 대한 거주자 입장의 만족도 분석)

  • Suk Sung-Joon;Yoo Hyun-Kyoung;Kang Kyung-In
    • Proceedings of the Korean Institute of Building Construction Conference
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    • v.y2004m10
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    • pp.91-94
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    • 2004
  • The demand for apartments is decreasing as the condition of housing market in Korea has changed. Therefore, construction companies have to understand the needs of the customers to win over them. It is important for construction companies not only to supply customers with high quality apartments but also to provide them high service quality for a long range plan. One of the important service of the construction companies is after-service(A/S) that includes the defect management. The inhabitants' unsatisfactory defect management will worse the image of the company among the future customers. Also A/S is one of the best way for the company to create good impression to the customers. so the defect management carried out by construction firms has to satisfy the inhabitants. In this study. the degree of association between inhabitants satisfaction and the company's image is proved and the factors of the inhabitants dissatisfaction in defect-management are presented. The major factor that causes dissatisfaction is the long service time of the defect management. Therefore, shortening the time of process taken to deal with the defects would allow construction outfits to satisfy their customers effectively and to be more competitive ones in the Korean apartment market.

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Comparative Studies on Hotel Grading Systems of Korea and Foreign Countries (한국 및 외국의 호텔 등급제도에 관한 비교 연구)

  • Yang Sin Cheol;Kim Dong Ho
    • Journal of Applied Tourism Food and Beverage Management and Research
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    • v.15 no.1
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    • pp.57-80
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    • 2004
  • Resort Hotel Rate System was first introduced as an official guideline after Tourism Promotion Act, which enables the secretary of transportation to rate resort hotel by its facility and accommodation, was enacted on January 18, 1971. And the system was modified time to time to what we currently have after numerous revisions. However, the system has made a slow progress compare to the other countries system and have shown many potential problems that need to be improved. There is a problem that it is not even clear whether the act is as effective to apply it to rate any resort hotel in reality. The hotel rate system was first introduced in 1970's and changed ever since, and it also changed the private organizations to audit the decision. However, unlike the hotels in other countries, our hotel rating system is not focus on the customer's service and informations. It focus on the hotel's quality so that cause the problem whether the hotel is for customer or not In other different countries, they have some specific standard for evaluation of customer service based on customers' reference or needs. However, there is no evaluation part concerning on customer service in Korea. Also, even the hotel rating system is not based on the hotel waitress or waiter's service part. It means the system is almost focus on the hotel's qualities. Therefore, customer who needs hotel service, can not trust whether they can choose the hotels which gives the right informations and good quality services. Although hotel's physical layout is important, the service part is also important for evaluating the hotel entirely. There are a lot of things to develop and to be changed in order to develop tourism industry in the process of decision about Hotel's level in Korea Thus, this research will summarize some problems which are revised through the former research of hotel's level. And it will compare the system of hotel's level between Korea and developed countries in hotel industry Additionally, I will show current tourism industry in Korea. Finally, I suggest the improvement proposal for the level system of hotel in Korea and process of this system in the future.

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Study on Real-time Cooperation Protect System Against Hacking Attacks of WiBro Service

  • Park, Dea-Woo
    • Journal of information and communication convergence engineering
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    • v.9 no.4
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    • pp.353-357
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    • 2011
  • U.S. Obama government is submit a motion to consider cyber attacks on State as a war. 7.7DDoS attack in Korea in 2009 and 3.4 DDoS attacks 2011, the country can be considered about cyber attacks. China hackers access a third country, bypassing South Korea IP by hacking the e-commerce sites with fake account, that incident was damaging finance. In this paper, for WiBro service, DDoS attacks, hackers, security incidents and vulnerabilities to the analysis. From hacker's attack, WiBro service's prognostic relevance by analyzing symptoms and attacks, in real time, Divide Red, Orange, Yellow, Green belonging to the risk rating. For hackers to create a blacklist, to defend against attacks in real-time air-conditioning system is the study of security. WiBro networks for incident tracking and detection after the packets through the national incident response should contribute to the development of technology.

Pre-service Elementary Teachers' Exploration of Children's Science Ideas (초등 예비교사의 아동의 과학 개념 조사)

  • Yoon, Hye-Gyoung
    • Journal of The Korean Association For Science Education
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    • v.31 no.2
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    • pp.164-180
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    • 2011
  • In this study, pre-service elementary teachers (n=68) participated in an inquiry of exploring children's science ideas as group work. After conducting interviews with children, the pre-service teachers analyzed their science ideas on specific concept and propose a teaching plan based on their findings. This paper aimed to find the positive learning experiences of the pre-service teachers by looking into their inquiry process. Questionnaire, researcher's journal, classroom videos and final reports were collected and analyzed for this multiple case study. Four representative groups were chosen and interviewed after submitting their final reports for in-depth understanding of their inquiry process. The positive learning experiences found in the process of their inquiry into children's science ideas were as follows: (1) exploring children's ideas have brought the opportunity for enhancing pre-service teachers' science content knowledge. (2) the pre-service teachers developed their ability in creating questions that probe into children's understanding. (3) the pre-service teachers recognized that children have various incomplete and unstable science ideas. (4) the pre-service teachers could suggest teaching strategy based on their findings.

Pseudoaneurysm after Proximal Metatarsal Osteotomy for Hallux Valgus Correction: A Case Report

  • Lee, Kyung Tai;Park, Young Uk;Jegal, Hyuk;Roh, Young Tae;Hong, Kee Yong
    • Journal of Korean Foot and Ankle Society
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    • v.18 no.2
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    • pp.80-82
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    • 2014
  • Occurrence of pseudoaneurysm in the foot and ankle is rare, and is usually caused by traumatic injury or by iatrogenic intervention. Iatrogenic pseudoaneurysms in the foot and ankle have been observed after rearfoot and ankle fusions, ankle arthroscopy, endoscopic and open plantar fasciotomy, tibial osteotomy with limb lengthening, midfoot amputation, and Lapidus procedure. We report on a patient who developed a pseudoaneurysm of the dorsal metatarsal artery following correction of hallux valgus. The patient underwent proximal chevron osteotomy and Akin phalangeal osteotomy. The feeding artery was ligated and the pseudoaneurysm was excised.

A Study on the Ceremonial Costum′s of the South (Unification) Silla Kingdom-Dynasty (남국 신라 국왕의 제례 의전 예복고)

  • 임명미
    • Journal of the Korean Society of Costume
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    • v.50 no.5
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    • pp.5-24
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    • 2000
  • The results from the consideration of this are as follows. 1. Silla Kingdom has been the name of chronolongical era, from king Bubhung 2nd years to Jinduck 4 years. 2. From Dang dynasty has been received to King of Silla, first class-third class of Dang's office and rank. 3. After unification of Silla Kingdom, Dang dynasty's envoy and missionary and many commercial men and artist come froze Dang to Silla, threfore, influenced their costume habbits and behabiers from royal families costumes and common peaples costume, without concern of that one's social position. 4. Ancient Silla Kingdom performed a religious service an emperor's ceremony, but after unification, performed King's level a religious service, therefor King's ceremonial costumes are Dang dynasty's king's level Myunryukwanbok.

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A Study on the Corporate Management Strategy of OTT Service: Focusing on Coupang Play

  • Jae Hyun, Cho;Min Jung, Kang
    • International Journal of Internet, Broadcasting and Communication
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    • v.15 no.1
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    • pp.150-156
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    • 2023
  • In a recent study, the phenomena of attention being drawn to the media business, particularly over-the-top (OTT) services, was the focus. Particularly, after the Squid Game was broadcast in September 2021, the total number of Netflix users had topped 213.6 million since the company first entered the domestic market. Domestic companies have also introduced OTT services like 'Wave', 'Tving', and 'Watcha Play' to capitalize on this market trend. However, questions persist about how Korea's native OTT providers, both large and small, are being harmed by Netflix's strong financial position and massive content quantity. In order to offer realistic performance metrics, we analyze Coupang Play among domestic OTT service providers after reviewing the business model and management strategy of representative OTT service firms.

A Study on the Mediating Effect of Customer Orientation between O2O Service Quality and Customers' Perceived Service Satisfaction

  • KANG, Min-Jung;WU, Zhuolun;HWANG, Hee-Joong
    • Journal of Distribution Science
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    • v.19 no.2
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    • pp.37-44
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    • 2021
  • Purpose: O2O (Online to Offline) is an internet-based platform. The purpose of this study is to confirm the effect of service quality of O2O food delivery service on service satisfaction, and whether customer orientation mediates the relationship between service quality and service satisfaction. Research design, data and methodology: This paper surveyed Chinese consumers using the O2O food delivery platform through a questionnaire technique. Smart PLS 3.0 was used to verify the hypothesis of this study. PLS is characterized by the advantage of minimizing measurement errors and maximizing the influence of each factor. Results: It was confirmed that O2O food delivery companies need to increase service quality (information quality, product quality, and social quality, system quality) in order to obtain customer satisfaction. Additionally, the perceived customer orientation was found to completely mediate the relationship between perceived service quality (information quality, product quality) and perceived service satisfaction. Conclusions: The service level of the O2O delivery company to the customer's request when a problem occurs in the customer's order must be raised to increase the customer's satisfaction. For example, timely response to customer inquiries and timely feedback of delivery information to customers during the delivery process should improve the quality of after-sales service.

A Study on the Service Provider's Duty to Provide Services in Conformity with the Contract under the DCFR (DCFR상 서비스제공자의 계약에 적합한 서비스제공의무에 관한 연구)

  • Lee, Byung-Moon
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.50
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    • pp.27-59
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    • 2011
  • This article attempts to describe and analyze the rules on the service provider's duty to provide his service in conformity with the contract under the Draft Common Frame of Reference (here-in-after DCFR), which are applied to construction, storage, design and factual information contracts. It categorizes such rules in accordance with the requirements of conformity with the contract, the time when the service provided must be in conformity with the contract, and the exemptions of the service provider's duty. On the basis of such categorization, it examines the rules on the service provider's duty in each type of service contract under the DCFR. By doing so, it seeks to figure out how the members of EU compromised on the various issues of the service provider's duty under the DCFR which is regarded as the first uniformed legislation in the area of the service contract. This may provide some guidance to the legislators of domestic law for their amendment or interpretation of their laws. In addition to them, this article also seeks to point out problems in terms of their interpretations and gaps in their rules to cover various aspects of non-conformity and put forward some solutions for such problems and gaps.

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