• 정보관리연구
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• 제37권1호
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• pp.57-81
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• 2006

본 논문에서는 공공도서관의 새로운 서비스 영역인 ASK_a 서비스 운영모형을 제안하였다. 제안한 모형이 갖는 기능을 입력과 처리, 출력과정으로 구분하여 설계하였다. 최적의 입력 형식은 웹 폼형식을 제안하였고, 처리과정은 공공도서관의 혼합형(수평형, 계층형) 협력모델을 제안하였고, 출력 과정은 제공된 질문-해답정보에 대한 아카이빙 정책을 제안하였다. 특히 ASK_a 서비스가 성공적으로 운영되도록 하기 위해서 제안한 모형의 핵심을 공공도서관의 협력연계를 통한 외부 인력과 자원활용으로 하였다. 이러한 협력의 최종목표는 고도의 전문정보 서비스를 공공도서관 이용자에게 제공하는 것이다.

• 수산해양교육연구
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• 제20권3호
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• pp.462-472
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• 2008

Education is a field that has tried to make use of the advantages of computers since they were introduced to the world. Intelligent Tutoring System and multimedia have become methods of teaching students of Computer Science, Education, Psychology, and Cognitive Science. Until now, they have been designed and produced only on the basis of a very specific domain and format. However, in the education field, most learners ask for integrated service that is practical, realizable, and sensitive to technological change. Therefore, in this study, we would like to present the technological and formal integration model as an ITS model which acknowledges changes in the fields of technology and education. As a technological integration model, the integration model of traditional Symbolic Artificial Intelligence and Artificial Neural Networks was presented. As a formal integration model, three integration models were presented according to (a) the process of learning diagnosis (b) learners' action behaviors (c) intelligence service respectively.

• Asia pacific journal of information systems
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• 제30권4호
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• pp.758-784
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• 2020

In today's dynamic and hypercompetitive business environment, knowledge and innovation have emerged as bases for sustained competitive advantage. This paper addresses two specific research questions. First, we ask, "What is the effect that firm interactivity has on various types of innovation?" As we address this question, we explain that interactivity helps firms create knowledge, which then promotes and enables innovation. Second, we ask, "How do the various types of innovation impact firm performance?" We develop a research model and a set of hypotheses from the basis of organizational knowledge creation theory and the knowledge-based view of the firm. We test this model using survey data, and find that interactivity is positively associated with innovation. We also find that several types of innovation, including service innovation, process innovation, and organizational innovation have a positive impact on firm performance.

• 의학교육논단
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• 제25권3호
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• pp.273-284
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• 2023

According to the World Health Organization, for medical schools to fulfill their obligation of social accountability, it is necessary for medical education, research, and service areas to ref lect the healthcare system's relevance, quality, cost-effectiveness, and equity. This study utilized Boelen and Heck's (1995) social accountability grid model to analyze the degree to which the Accreditation Standards of Korean Institute of Medical Education and Evaluation 2019 (ASK2019) standards apply the World Federation for Medical Education's (WFME) standards. The social accountability characteristics of the former were compared to those of the WFME, the Liaison Committee on Medical Education, and the Australian Medical Council. Experts with experience and certification in medical education and evaluation classified the ASK2019 standards according to the grid model, evaluated social accountability perspectives, and categorized them according to the process, content, and outcome. Of the 92 standards, 61 (66.30%) were selected as social accountability standards; these encompassed all areas. There was a particular focus on outcome-related areas, such as "mission and outcomes," "student assessment," "educational evaluation," and "continuous improvement." Education and quality were the most common (33, 54.11%), followed by 18 standards related to education and relevance. However, the standards on cost effectiveness and equity corresponding to education, research, and service were significantly insufficient. As a result of classification using a logic model, many criteria were incorporated into the process, producing results similar to those of international accreditation institutions. Therefore, to fulfill medical schools' social accountability, it is necessary to develop cost effectiveness and equity standards with reference to grid models and expand them beyond education to include research and service areas. Developing content and outcome standards is also required.

• 한국컴퓨터정보학회논문지
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• 제18권2호
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• pp.165-174
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• 2013

서비스는 고객과 서비스 제공자 간의 상호작용이나 서비스 전달 프로세스 또는 고객에게 경험을 제공하는 것으로 관점에 따라 다양하게 정의된다. 이처럼, 다양하게 정의되는 서비스의 개발이나 설계를 위한 기존의 서비스 모델링 방법들은 서비스를 고객과 서비스 제공자 간의 활동 또는 기능 위주로 표현하고 있다. 서비스가 물리적인 제품과 구별되는 가장 큰 특징은 생산과 소비가 동시에 발생하는 동시성과 고객들마다 요구와 성향이 다른 이질성이다. 이러한 서비스만의 특성을 모델에 반영하여 서비스의 질을 높이기 위해서는 서비스가 이루어지는 상황 특성을 반영할 수 있는 방법이 필요하다. 이런 목적으로, 논문에서는 서비스를 고객이 가지고 있는 문제를 해결해가는 프로세스로 정의하고, 문제를 해결해가는 과정의 상황특성을 반영하기 위해 서비스 프로세스를 접촉, 정보, 활동 3가지 요소로 구조화한다. 또한 본 논문에서는 서비스 프로세스를 3가지 구성요소로 모델링하는 Job 매핑 다이어그램을 제시하였으며, 이를 호텔 서비스 사례에 적용하여 블루프린트에 의한 모델링 결과와 비교하였다.

• 한국통신학회논문지
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• 제31권3B호
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• pp.224-231
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• 2006

유선 전화에 의한 119, 112 등의 긴급서비스는 KT의 전화번호부 데이터베이스에 의해 구조서비스 요청자의 위치를 즉시 파악할 수 있다. 그러나 이동전화에 의한 119, 112 긴급구조서비스 요청 시 이동전화의 위치를 이동통신망에서 제공받아야 한다. 본 연구는 모바일 긴급서비스를 위한 이동통신망에서의 위치정보 제공을 위한 프로토콜에 대한 것으로, 국내외 무선긴급구조서비스 기술, 제도, 관련 연구 현황을 조사하고, TIA/EIA/J-STD-036-A을 기반으로 국내 이동통신망 환경에 적합한 기술규격을 제시하였다. 무선긴급서비스는 무선긴급구조서비스와 무선긴급경계서비스로 구분할 수 있다. 무선긴급구조서비스를 위한 네트워크 표준 참조모델은 국내 표준으로 제정되어 있으며, 본 논문에서는 무신긴급구조서비스 참조 모델의 각 모듈간 세부 인터페이스를 정의하고 시나리오와 메시지, 메시지 흐름을 정의하였다. 또한 무선긴급경계서비스를 위한 네트워크 참조모델을 제시하고, 구성요소간의 메시지 흐름 및 메시지 규격에 대하여 정의하였다.

• 유통과학연구
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• 제14권9호
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• pp.111-120
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• 2016

Purpose - This study aimed to investigate the effects of customer relationship quality and perceived power on complaint behaviors in a context of service failures in a restaurant. Two different types of complaint behaviors were employed: personal complaining that disappointed customers directly approach to a service manager and public complaining that customers ask for related institutions, like consumer protection organization, for help. This study also examined the moderation effects of brand reputation on the relationships between customer perceived power and two types of complaint behaviors. Research design, data, and methodology - The author developed a structural model in which customer relationship quality is proposed to affect customer perceived power, thus influencing personal and public complaint behaviors. The model also includes the moderating role of brand reputation; the effect of customer perceived power on two types of complaint behaviors becomes stronger when brand reputation is high. To analyze the research model, a survey based on a scenario regarding the contexts of service failures in a restaurant was conducted toward 126 female college students. SPSS 22.0 and AMOS 21.0 were utilized to test the hypotheses. Results - The findings are as follows. First, customers who had positive relationships with a restaurant are more likely to perceive that they have strong power to influence the service provider. Second, customer perceived power had a significant and positive effect on both personal and public complaint behaviors. Finally, when the brand reputation for a restaurant is high, dissatisfied customers who think they can exercise influence to the restaurant complain more actively toward the service provider. Conclusions - The findings of this study are against the traditional viewpoint on customer loyalty that loyal customers compared respond more generously to the mistakes of a company, but consistent with the 'love becomes hate' effect proposed by Grégoire, Tripp, and Legoux(2009). In complaining contexts, companies should manage customers with positive and strong relationship more carefully and strategically to prevent the expansion of economic and social risks from customers' complaining behaviors. This is more significant for companies with strong brand reputations.

• 정보보호학회논문지
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• 제23권4호
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• pp.629-638
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• 2013

최근 개인정보 보호에 대한 관심이 높다. 디지털로 변환된 정보는 인터넷을 통해 쉽게 전달되고 개인별 맞춤 서비스를 위해 서비스 제공자가 사용자의 개인정보를 요구하는 경우가 많아졌다. 사용자들은 서비스 제공자들에게 정보를 제공할 때 암호화를 통해 안전하게 전달하면 공유된 개인 정보가 안전하게 보호된다고 판단하고 있으나 서비스 제공자가 활용한 개인 정보를 정확한 시점에 파기하지 않고 필요 이상으로 오랫동안 보관함으로써 정보 유출의 가능성을 높이는 경우가 많다. 개인정보를 필요한 기간만큼만 보관하고 필요가 없을 경우 삭제하거나 초기화 한다면 개인정보의 유출 가능성을 훨씬 낮출 수 있다. 본 논문에서는 개인정보 보호를 위한 데이터 자가 초기화 기법에 대해 고찰하고 문제 해결을 위해 유리 상자 모델을 제안한다.

• 산업경영시스템학회지
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• 제40권3호
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• pp.7-17
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• 2017

Loan consultants assist clients with loan application processing and loan decisions. Their duties may include contacting people to ask if they want a loan, meeting with loan applicants and explaining different loan options. We studied the efficiency of service quality of loan consultants contracted to a bank in Korea. They do not work as a team, but do work independently. Since he/she is not an employee of the bank, the consultant is paid solely in proportion to how much he/she sell loans. In this study, a consultant is considered as a decision making unit (DMU) in the DEA (Data Envelopment Analysis) model. We use a principal component analysis-data envelopment analysis (PCA-DEA) model integrated with Shannon's Entropy to evaluate quality efficiency of the consultants. We adopt a three-stage process to calculate the efficiency of service quality of the consultants. In the first stage, we use PCA to obtain 6 synthetic indicators, including 4 input indicators and 2 output indicators, from survey results in which questionnaire items are constructed on the basis of SERVQUAL model. In the second stage, 3 DEA models allowing negative values are used to calculate the relative efficiency of each DMU. In the third stage, the weight of each result is calculated on the basis of Shannon's Entropy theory, and then we generate a comprehensive efficiency score using it. An example illustrates the proposed process of evaluating the relative quality efficiency of the loan consultants and how to use the efficiency to improve the service quality of the consultants.

• 한국정보시스템학회지:정보시스템연구
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• 제22권1호
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• pp.181-200
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• 2013

Electronic channel of automobile insurance has emerged as an attractive way of lowering costs and saving time to do the transaction for customers. Electronic channel refers to using web sites to find useful information on insurance products, buy automobile insurance, and ask for services related to the insurance. This study suggests a modified model of the UTAUT and examines the factors influencing intention to use electronic channel in the transaction of automobile insurance. Based on 203 responses from potential automobile insurance buyers, the results showed that performance expectancy, effort expectancy, social influence, service expectancy, and security risk are significantly related to intention to use electronic channel. The results also showed that age as a moderator influences the effects of performance expectancy and effort expectancy on intention to use electronic channel. The study results would improve the understanding of the factors to which managers of insurance companies should pay attention in order to increase their sales through electronic channel.