• Journal of Information Technology Applications and Management
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• v.14 no.3
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• pp.1-14
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• 2007

Recently. interests in IT Service Management (ITSM) are increasing internationally as well as domestically. In order to realize the benefits from ITSM, it is necessary to institutionalize it as a culture of the organization through effective change management. One of the most promising approach of effective change management is a Six Sigma technique. In this study, we analyze a success case in which 6 Sigma was applied to Service Desk function which is one of the most important functions of ITSM. Through the analyses, this study aims to propose a feasible and specific approach to institutionalize ITSM. To accomplish the objective. the study analyzed specific methods of application of 6 Sigma to ITSM. performance of the project and future directions based on interview and project document/deliverable review. This study could not provide detailed performance measures due to lack of previous research on this topic and difficulty of obtaining quantitative data. However. this study has contributed to proposing a direction to institutionalize ITSM in organizations by analyzing a feasibility of 6 Sigma in implementing ITSM.

• Journal of the Korean Dietetic Association
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• v.13 no.4
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• pp.331-344
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• 2007

This study was performed to improve the hospital food service in quality and customer satisfaction by using 6-sigma strategy which was processed by DMAIC methods. The research procedure was as follows; analyzing the main causes of customer dissatisfaction of food service by using numerical method, and then finding out the standardized problem solving methods, and finally reforming food service process. The effectiveness of 6-sigma activity was measured by ‘food service quality index’, ‘customer satisfaction index’ and ‘total food service satisfaction index’. Food service quality index was calculated by adding grade of soup temperature, food service, delivery time, and setting accuracy. Statistical data analyses were completed by using the Minitab Ver. 14. By performing 6 sigma activity, food service quality index was increased from 67 to 79 points (p<0.05) and customer satisfaction index also rise from 73 to 79points (p<0.05). Satisfaction of meals’ taste, diverse menu, food setting accuracy, remove of food service, overall food service were significantly improved(p<0.05). The results of capability analysis in food service quality index, customer satisfaction index, and total food service satisfaction index were improved 2.11$\sigma$ to 2.49$\sigma$, 1.88$\sigma$ to 2.43$\sigma$, and 2.04$\sigma$ to 2.47$\sigma$ respectively (p<0.05). Therefore this study showed that subjective food service improving process could be measured by objective numerical value which might be used for financial value in hospital management.

• Bulletin of the Korean Mathematical Society
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• v.52 no.6
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• pp.1797-1803
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• 2015

Let ($S_{\alpha}(n))_{n{\geq}1}$ be the lexicographically greatest Sturmian word of slope ${\alpha}$ > 0. For a fixed ${\sigma}$ > 1, we consider Dirichlet series of the form ${\nu}_{\sigma}({\alpha})$ := ${\Sigma}_{n=1}^{\infty}s_{\alpha}(n)n^{-{\sigma}}$. This paper studies the singular properties of the real function ${\nu}_{\sigma}$, and the Lebesgue-Stieltjes measure whose distribution is given by ${\nu}_{\sigma}$.

• Journal of the Korean Society of Food Culture
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• v.24 no.5
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• pp.506-517
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• 2009

This study was conducted to investigate the effects of 6 Sigma on menu management, work commitment and quality in the culinary division of hotels and family restaurants. In addition, this study sought to identify the effects of menu management, work commitment and quality performance on customer satisfaction. Furthermore the relationship between menu management and culinary quality was evaluated here. The subjects evaluated in this study were employees of culinary division of hotels and family restaurants that implemented or were about to adopt the 6 Sigma program. A total of 385 questionnaires were analyzed using factor analysis, a reliability test, and covariance structural analysis. The results revealed that the 6 Sigma program influenced menu management, work commitment and culinary quality. Moreover, menu management, work commitment and culinary quality performance were found to impact customer satisfaction and culinary quality performance. Based on these findings, culinary divisions of hotels and family restaurants should incorporate the 6 Sigma program as soon as possible. To implement this program, faultless data for the 6 Sigma program should be collected using sufficient preparation procedures. After the data were collected, a task force team should be developed, experts should be cultivated and employees should be trained as necessary. Finally, the current level of product and services should be measured and reported to all employees in the culinary division and a challenge spirit should be brought with understanding for the reason for implementation of the 6 Sigma program. In implementing the 6 Sigma program, the leadership of the top manager and the head of the culinary division is very important.

• The Journal of the Korea Contents Association
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• v.8 no.8
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• pp.261-273
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• 2008

One recurrent theme within the literature on 6 sigma was the study of its effect on organizational performance. Nonetheless, most research were focused on analyzing the relationships between the implementation of different elements and several types of performance. This research incorporated the effect of organizational environment as a variable for explaining the impact of 6 sigma on business results. The model was tested using regression analyses, employing a survey of employees of hotels' cuisine departments involved in 6 sigma. The causal analysis results showed that dynamism, munificence and complexity influenced the degree of implementation of the main 6 sigma principles. Similarly, the dimensions of 6 sigma had an impact on employees' work commitment. The model could be used by hotels to assess their level of 6 sigma success depending on specific environmental characteristics.

• Journal of Microbiology
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• v.42 no.2
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• pp.103-110
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• 2004

In order to understand the molecular basis of selective expression of stationary-phase genes by RNA polymerase containing$\sigma$$\^$38/ (E$\sigma$$\^$38/) in Escherichia coli, we examined transcription from the stationary-phase promoters, katEP, bo1AP, hdeABP, csgBAP, and mcbP, in vivo and in vitro. Although these pro-moters are preferentially recognized in vivo by E$\sigma$$\^$38/, they are transcribed in vitro by both E$\sigma$$\^$38/ and E$\sigma$$\^$70/ containing the major exponential $\sigma$, $\sigma$$\^$70/. In the presence of high concentrations of glutamate salts, how-ever, oldy E$\sigma$$\^$38/ was able to efficiently transcribe from these promoters, which supports the concept that the promoter selectivity of $\sigma$$\^$38/-containing RNA polymerase is observed only under specific reaction con-ditions. The examination of 6S RNA, which is encoded by the ssr1 gene in vivo, showed that it reduced E$\sigma$$\^$70/ activity during the stationary phase, but this reduction of activity did not result in the elevation of E$\sigma$$\^$38/ activity. Thus, the preferential expression of stationary-phase genes by E$\sigma$$\^$38/ is unlikely the con-sequence of selective inhibition of E$\sigma$$\^$70/ by 6S RNA.

• Proceedings of the Korea Technology Innovation Society Conference
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• 2000.05a
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• pp.260-277
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• 2000

최근 미국의 모토롤라(주)에서 시작된 6 시그마(Six Sigma) 경영이 우리나라의 기업들에게 큰 관심의 대상이 되고 있다. 이 논문은 6 시그마 중에서 설계 및 개발분야에 사용되는 6$\sigma$ 설계(Design for Six Sigma: DFSS)에 관하여 고찰하여 보는 논문이다. 6 시그마에 관한 많은 이론이 나와 있으나 아직 DFSS에 관해서는 매우 미약한 편이다. 이 논문에서는 먼저 DFSS의 정의, DFSS 프로세스의 단계, DFSS의 로드맵 등을 먼저 다루고, 다음으로 DFSS에서 사용되는 각종의 과학적 관리기법들(품질기능전개, Scorecard, FMEA, TRIZ, 다구찌설계 등)에 대하여 간단히 기술하기로 한다. 마지막으로 DFSS의 실무적용방법을 제안한다.

• Journal of Korean Society for Quality Management
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• v.50 no.3
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• pp.373-386
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• 2022

Purpose: This study proposes the application of Six Sigma management innovation method for more systematically enhanced execution of Quality by Design (QbD) activities. QbD requires a deeper understanding of the product and process at the design and development stage of the drug, and it is very important to ensure that no fault is fundamentally generated through thorough process control. Methods: Analyzing the background and specific procedures of quality improvement based on the drug design basis, and analyzing the key contents of each step, we have differentated and common points from the 6 Sigma methodology. We propose a new model of Six Sigma management innovation method suitable for pharmaceutical industry. Results: Regulatory agencies are demanding results from statistical analysis as a scientific basis in developing medicines to treat human life through quality improvement activities based on drug design. By utilizing the education system to improve the statistical analysis capacity in the Six Sigma activities and operating the 6 Sigma Belt system in conjunction, it helped systematically strengthen the execution power of quality improvement activities based on pharmaceutical design based on the members of the pharmaceutical industry. Conclusion: By using QbD Six Sigma, which combines quality enhancement based on pharmaceutical design basis and Six Sigma methodology suitable for pharmaceutical industry, it is possible to obtain satisfactory results both by pharmaceutical companies and regulators by using appropriate statistical analysis methods for preparing scientific evidence data required by regulatory.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2006.11a
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• pp.478-482
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• 2006

The domestic enterprises in order to secure the freshness location of market from the international competition which is keen are propelling a price and a quality high position strategy steadily. It is put in competitive situation with the overseas enterprises and even from construction industry it follows in construction market opening and there is not another idea to the research the management strategies, directions and focus competitive elements of the enterprise against, what it sees consequently and to rise to the priority where the competitive power reinforcement of the enterprise is important, it becomes. Competitive power of like this enterprise for a reinforcement the technique which induces a big interest 6 Sigma is technique from the many companies. 6 sigma preceding researches of manufacturing and service industry the fact that it is accomplished with the object which will carry most. The research which relates with construction industry is staying to an introduction of 6 sigma the investigation phase, the actual introduction introduces and "S" construction there is not only a possibility against the application result of having a limit because it is applying. It is like that but like referring to a minute description for the international competitive power security which it follows in the change which market environment is sudden 6 sigma the introduction will judge, indispensability development of the logical propriety against hereupon and it will reach and it verifies the question investigation for to lead, 6 sigma of the construction companies it confirms the application possibility and presents the propulsion model as 6 sigma the fact that overcoming the limit characteristic of that introduction application as objective of sample research means it will do.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• autumn
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• pp.311-315
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• 2002

Six sigma management has obtained good results in manufacturing and service industry as a new innovation approach to improve the enterprise-wise quality processes. However, there are lacks of implementation cases in the construction industry and furthermore, a results from a few cases applied is not successful enough to draw an attraction against the six sigma method. The main goal of this paper is to provide a comparative study regarding the pre-requisite conditions for the application of six sigma to the construction industry. Then, it present a generic procedure model that can support the introduction of six sigma management. Finally, the model is verified through the case study and lessons learned form a case are presented.