• Title/Summary/Keyword: 효율성 및 경영성과 분석

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Role of Science and Technology in Service Industries and Searching for a New Service Innovation Model: Based on the Cases of Wal-Mart and Incheon International Airport Corporation (서비스 산업에서의 과학기술의 역할과 새로운 서비스 혁신 모델의 모색: 월마트와 인천국제공항공사의 사례를 중심으로)

  • Chung, Sun-Yang;Cho, Hyeong-Rye;Park, Sung-H.
    • Journal of Korea Technology Innovation Society
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    • v.13 no.3
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    • pp.471-493
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    • 2010
  • The service industry has become very important for almost every country. The same goes for Korea, as its service industry accounts for more than 60 percent of GDP. However, it is true that the competitiveness of Korea's service industry is very low compared to that of major developed countries. It is particularly true for knowledge-intensive service sectors. In this reason, Korea needs to strengthen the competitiveness of domestic service sectors. There have been many studies on service innovation models. 1his paper tries to explore how to enhance the competitiveness of Korean service industry. It argues that the science and technology will play an essential role in strengthening the competitiveness of many service sectors and technology and innovation management will be very important also for them. Therefore, based on the review on existinf models, this paper suggests a "Model of Strategic Services Innovation Management" which is composed of strategic intent, technological innovation, and organizational innovation. Based on this model this paper analyzes two cases: Wal-Mart and Incheon International Airport Co. According to our analyzes, both companies have enhanced their competitiveness significantly based on technological and organizational innovations, which have been initiated at corporate leveL Therefore, the Korean service industry should actively adopt the Strategic Services Innovation Management Model in order to enhance its competitiveness and productivity.

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An Analysis on the Firms' Financial Performance of 2005 Coupon-System Management Consulting (2005년 쿠폰제 경영컨설팅 기업의 재무성과)

  • Lee, Sung-Hwan
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.11 no.8
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    • pp.2888-2898
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    • 2010
  • It has been over a decade since the business consulting services by SMBA started in order to build up competitiveness through supporting small and medium enterprises under the business environment of globalization. No matter how there is no post empirical data of evaluation. Therefore, this study is focused on analysing the practical performance of Coupon System Management Consulting(CSMC) by comparing the financial condition for a few years before and behind since the companies have been involving in. As a result, the statistical significances of research hypotheses were rejected for the most part. Moreover, the growth rates of sales and total assets of which each of them is one of the indicators concerning growth and activity, are negatively significant, which means that CSMC the needs comprehensive consideration about its efficiency and in all its aspects.

A Quantitative Study on Growth of Social Enterprise in Korea - Focused on Financial Performance during 2007~2010 - (사회적기업의 성장에 관한 양적 분석 - 2007~2010년 경제적 성과를 중심으로 -)

  • Kwag, Seon-Hwa
    • Management & Information Systems Review
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    • v.32 no.1
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    • pp.289-309
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    • 2013
  • Social enterprise has moved from periphery to take center stage. Social enterprises are a truly global phenomenon and associated with solving social problems with business approaches. While the numbers of social enterprises have grown and their impact is likely to continue to do so, it would be dangerous to assume that the revolutionary momentum will automatically continue, because social enterprise faced sustainability challenges. This study collected the data from directory of Korean Social Enterprise to conduct a quantitative research on the growth of social enterprise in South Korea. This study conducted longitudinal analysis of 491 social enterprise certified between 2007 and 2010, of economic performance with financial index and social impact with employment structure. Though global financial crisis, Korean social enterprises show that there is a considerable increase in all of quantitative and qualitative aspects. Korean social enterprises have provided meaningful work to those normally excluded from the labour market and tried to raise their life of working. In the future, Korean social enterprises should find a way to balance social and financial performance and ensure the sustainability of the business.

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Relative Efficiency and Statistical Analysis of Kimchi-related Manufacturers in Jeollabuk-do (전라북도 김치관련 제조업체의 상대적 효율성 및 통계적 분석)

  • Choi, Kyoung-Ho;Jung, Eun-Young;Kwag, Hee-Jong
    • Journal of Digital Convergence
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    • v.12 no.8
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    • pp.139-146
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    • 2014
  • We investigated the relative efficiency and statistical analysis of Kimchi-related manufactures in Jeollabuk-do for their management efficiency and improvement plans. We used data enveloped analysis (DEA) for the relative efficiency, and principal component analysis (PCA) and t-test for the statistical analysis. We analyzed 34 DMUs among 67 DMUs located in Jeollabuk-do. The results were as follows; the statistical efficiency, pure statistical efficiency, scale efficiency for 34 DMUs were 0.653, 0.761, and 0.863, respectively. The correlated component regression (CCR) showed that DMUs above efficiency 1 were 61.5% among -si (urban area), and 23.8% among -gun (rural area), respectively. However, there were not the significant differences of and BCC, CCR, and scale efficiency between urban area and rural area. This study will be useful for local industry's promotion by providing the information on Kimchi-related manufactures.

정부투자기관(政府投資機關) 책임경영제(責任經營制)의 정책효과(政策效果)

  • Song, Dae-Hui;Song, Myeong-Hui
    • KDI Journal of Economic Policy
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    • v.9 no.2
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    • pp.89-108
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    • 1987
  • 우리나라 공기업경영(公企業經營)의 효율성제고(效率性提高)를 위하여 1984년 25개정부투자기관(個政府投資機關)에 도입한 책임경영제도(責任經營制度)와 그에 따른 경영실적평가제도(經營實績評價制度)의 효과(效果)를 측정하기 위하여 매출원가율(賣出原價率) 개선정도(改善程度)에 관한 계량분석과 경영개선 전반에 관한 설문분석(設問分析)을 실시하였다. 정부투자기관(政府投資機關) 임직원(任職員)을 대상으로 한 설문조사(設問調査)에서 전체 응답자의 79%가 정부투자기관(政府投資機關) 최고경영진(最高經營陣)의 경영개선 의지가 과거보다 새로워졌거나 아주 참신해졌다고 응답하였고 사장(社長) 이외 일반직원들의 경영개선을 위한 의식구조 변화에 있어서도 전체 응답자의 72%가 어느 정도 변하였거나 크게 변하였다고 응답하는 등 경영분위기(經營雰圍氣)가 전반적으로 크게 변화를 겪고 있음을 나타냈다. 또한 새로운 공기업정책(公企業政策)의 경영개선(經營改善) 효과(效果)를 계량적으로 분석한 결과 산업은행 등 25개정부투자기관(個政府投資機關)의 1984~86년간 원가절감액은 단순평균치 기준으로는 1조(兆) 1,281억(億)원으로 추정되었으나 신뢰구간 등을 고려한 순원가절감액(純原價節減額)은 2,983억(億)원으로 나타났다. 이러한 성과에도 불구하고 인사관리제도(人事管理制度) 운영(運營)에 대한 불만 잔존 및 경영계획의 실효성 미흡 등의 문제가 제기되고 있는바, 관련 정책당국의 보다 적극적인 책임경영제도(責任經營制度) 운영이 요청되고 있다.

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Analysis of Customer Satisfaction Feedback System on Medical Care Service (의료서비스 고객만족도 피드백시스템 분석에 관한 연구)

  • Kang, Min-Sik;Song, Eun-Jee
    • Annual Conference of KIPS
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    • 2012.04a
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    • pp.814-817
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    • 2012
  • 국내 B2C(Business to Customer) 산업에 있어 많은 기업,기관들의 효율적인 성과관리를 위해서는 고객이 원하는 서비스 요소를 추론하여 고객이 원하는 서비스를 제공하고 그 결과를 평가하여 지속적으로 서비스품질 및 성과를 향상 할 수 있도록 해야 한다. 이를 위한 중요한 요소는 고객 만족도의 정확한 피드백인데 현재 우리나라에서는 고객 만족도 측정에 대한 정량적이고 표준화된 시스템이 부재한 상황이다. 본 연구에서는 B2C산업군중 의료서비스 분야에 있어 고객 만족도를 실시간으로 수집 및 분석할 수 있는 피드백 모바일 시스템을 제안하며 시스템 개발과정 중 가장 중요한 요소인 고객 만족도 측정항목을 분석한다.

The Effects of Technological Progress on Growth, Employment and Distribution (성장 ${\cdot}$ 고용 ${\cdot}$ 분배에 대한 기술진보의 파급효과)

  • Im, Yang-Taek
    • Proceedings of the Technology Innovation Conference
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    • 2005.02a
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    • pp.220-267
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    • 2005
  • 본 연구의 분석목표는 순요소증가형 CES 생산함수를 실증적으로 추정함으로써 한국 제조업부문의 기술변화의 유형을 규명하고 성장 ${\cdot}$ 고용 ${\cdot}$ 분배에 대한 기술진보의 파급효과를 분석하는 것이다. 이 분석결과를 토대로 하여, 본 연구는 성장 ${\cdot}$ 고용 ${\cdot}$ 분배를 동시적으로 추구할 수 있는 정책방향을 기술경제 패러다임의 시각에서 제시하였다. 본 연구의 실증적 분석결과는 다음과 같이 요약할 수 있다 : 한국 제조업부문의 기술변화의 유형은 Hicks형 비(非)중립적인 자본사용적(B(t)>0) 즉 노동절약적 기술진보인 것으로 추정되었다. 이 결과, 잠재적 고용수준은 감소될 수밖에 없었다. 또한, Hicks형 중립적 기술진보를 나타내는 총요소생산성 증가율(${\gamma}$)은 감소하였던 반면에, 비(非)중립적 기술진보를 나타내는 요소간 대체탄력도(${\sigma}$)와 자본집약도(${\delta}$)는 증가하였다. 이에 따라 노동(L)이 자본(K)으로 광범위하게 대체되었을 뿐만 아니라, 자본투입(K)이 노동투입(L)보다 상대적으로 더 빠르게 증가 (K/K > L/L 즉 k/k > 0)되었다. 이 결과, 소득분배구조가 악화 (S/S< 0)된 것으로 추정되었다. 그러므로, 오늘날 경제성장의 한계 봉착, 대량실업의 폭발, 계층간 갈등의 심화를 초래한 요인은, 성장 ${\cdot}$ 고용 ${\cdot}$ 분배를 동시적으로 추구하는 산업 ${\cdot}$ 기술경제정책을 일관성있게, 또한 과감히 추진하지 않았던 결과, 노동사용적 중소기업의 몰락, 노동의 생산효율성 증진을 위한 인적자본 투자의 미흡, 자본의 생산효율성 증진을 위한 자본절약적 기술진보의 저조, 총요소 생산성 증가의 부진, 만성적인 인플레이션에 의한 실질 임금수준의 하락 및 실물 자산가치의 상승 등이라고 말할 수 있다. 따라서 성장 ${\cdot}$ 고용 ${\cdot}$ 분배의 조화는 바로 노동효율 증가형 기순혁신이며, 이를 위한 인적자본에의 투자라고 말할 수 있다. 본 연구가 기술경제 패러다임(techno-economic paradigm)의 시각에서 제시하는 한국경제의 성장 ${\cdot}$ 고용 ${\cdot}$ 분배를 위한 정책방향은 다음과 같은 동태적발전과정으로 요약할 수 있다 : 기초과학연구능력 확충 ${\rightarrow}$ 소화 ${\cdot}$ 흡수 ${\cdot}$ 개량 ${\rightarrow}$ 토착화 능력의 배양 ${\rightarrow}$ 자체기술개발, 선진기술 도입, 산업간 및 산업내 기술확산, 국제기술협력 ${\rightarrow}$ 기술혁신의 촉진 ${\rightarrow}$ 총요소생산성과 기업경쟁력(자원 및 역량, 프로세스 경쟁력, 품질경쟁력, 시장경쟁력, 고객성과, 시장성과, 재무성과)의 제고 ${\rightarrow}$ 가격경쟁력(임금, 금리, 물류비용, 환율 등)과 비(非)가격경쟁력(디자인, 에프터서비스, 품질, 운송 등)의 제고 ${\rightarrow}$ 국가경쟁력의 제고 ${\rightarrow}$ 국제수지 흑자 ${\rightarrow}$ 성장 ${\rightarrow}$ 물가 및 고용 안정 ${\rightarrow}$ 분배 ${\rightarrow}$ 최대다수의 최대행복이다.

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The Effects of Corporate Insolvency Cause on Turnaround Strategies and Turnaround Performance (기업부실 원인이 회생전략과 회생성과에 미치는 영향)

  • Song, Sin-Geun;Shin, Sung-Wook;Park, Chang-June
    • Management & Information Systems Review
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    • v.34 no.1
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    • pp.211-225
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    • 2015
  • This paper investigate the impact of insolvency cause(internal insolvency cause, external insolvency cause) on firms' turnaround strategies(strategy of improving efficiency, strategy of creating revenue) and examines the impact of firms' turnaround strategies on firms' turnaround performance(debt ratio, sales growth ratio). For this study, a survey was conducted among administrative assistants and four hypotheses were verified. The findings of this research are summarized as follows: First, internal insolvency cause had a positive effect on strategy of Improving efficiency(expense reduction, asset reduction), but external insolvency cause had a positive effect on strategy of creating revenue(product/service reduction, product/service expansion). Second, strategy of improving efficiency positively effect on decreasing debt ratio, but strategy of creating revenue positively effect on the sales growth ratio. These results show that turnaround strategies different across the corporate insolvent cause, and turnaround performance also different across the corporate turnaround strategy.

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A Study on the Model Development and Empirical Application for Predicting the Efficiency and Optimum Size of Investment in Domestic Seaports (국내항만투자의 효율성 및 적정 투자규모 예측을 위한 모형개발 및 실증적 적용에 관한 연구)

  • Park, Ro-Kyung
    • Journal of Korea Port Economic Association
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    • v.26 no.3
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    • pp.18-41
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    • 2010
  • The purpose of this paper is to show the empirical measurement way for predicting the seaport efficiency by using Super SBM(Slack-based Measure) with Wilcoxson signed-rank test under CRS(constant returns to scale) condition for 20 Korean ports during 11 years(1997-2007) for 3 inputs(port investment amount, birthing capacity, and cargo handling capacity) and 5 outputs(Export and Import Quantity, Number of Ship Calls, Port Revenue, Customer Satisfaction Point for Port Service and Container Cargo Throughput). The main empirical results of this paper are as follows. First, Super SBM model has well reflected the real data according to the Wilcoxon signed rank test, because p values have exceeded the significance level. Second,Super-SBM has shown about 87% of predicting ratio for the ports efficiency and the optimal size of investment in domestic seaport. The policy implication to the Korean seaports and planner is that Korean seaports should introduce the new methods like Super-SBM method with Wilcoxon signed rank test for predicting the efficiency of port performance and the optimal size of investment as indicated by Panayides et al.(2009, pp.203-204).

A Study of Corporate Benchmarking Process with Focus on the Characteristics of Korean Construction Industry (국내 건설산업 특성을 고려한 기업의 벤치마킹 프로세스)

  • Lee, Dong-Hoon;Kim, Sun-Kuk;Choi, Jea-Hwi;Lee, Won-Suk
    • Korean Journal of Construction Engineering and Management
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    • v.11 no.6
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    • pp.24-34
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    • 2010
  • Benchmarking is an effective tool supporting improvement of corporate competitiveness and development of management strategy, however, its effectiveness may be compromised if its target and approach are not appropriate. Notably, the construction industry of Korea is unique in that it has a number of competitors sharing the same category and is significantly exposed to changes in external environment in terms of legal, regulatory and policy frameworks. Such characteristics make target corporate category rather than single company more suitable as benchmarking target and necessitate analysis of external environment. This study intends to analyze the characteristics of construction industry in Korea and conditions of domestic companies in order to propose a benchmarking process for construction industry differentiated from conventional ones.학교 건축공학과, 산학협력기술연구원;경희대학교 대학원;경희대학교 대학원;